Vit Muller: 00:00:00

Hang on, let me have a think about it.

Vit Muller: 00:00:01

Is it because different markets you wanted to have different resignation on the same

Jason Rule: 00:00:04

Dude, I'm telling you, your observation is spot on.

Jason Rule: 00:00:06

Vit Muller.: Mate.

Jason Rule: 00:00:07

I think everything you said, the whole backstory, it's a true

Jason Rule: 00:00:10

definition of an entrepreneur,

Jason Rule: 00:00:12

you were always trying to solve problems.

Jason Rule: 00:00:14

Jason Rule.: But I'm curious, have you always been wired that way or did you

Jason Rule: 00:00:16

just do it stupid a couple times and you thought, I don't want to do that anymore

Jason Rule: 00:00:20

Vit Muller.: what do we all want?

Jason Rule: 00:00:21

we want it to grow

Jason Rule: 00:00:22

Jason Rule.: you don't have to use custom values to, to make money with high level,

Jason Rule: 00:00:25

Vit Muller.: Yeah.

Jason Rule: 00:00:25

No you don't.

Jason Rule: 00:00:25

Yeah.

Jason Rule: 00:00:26

Jason Rule.: but Just know that eventually it will become your constraint.

Jason Rule: 00:00:29

the constraint inside of high level is custom values.

Jason Rule: 00:00:32

Vit Muller.: yeah.

Jason Rule: 00:00:32

I'm just, Impressed.

Jason Rule: 00:00:33

'cause I didn't know it does that.

Jason Rule: 00:00:34

Oh, that's cool.

Jason Rule: 00:00:35

Jason Rule.: Thank you.

Jason Rule: 00:00:36

Vit Muller.: where from here, hang on.

Jason Rule: 00:00:37

So,

Jason Rule: 00:00:37

Jason Rule.: we could go on and on about

Jason Rule: 00:00:39

Vit Muller.: what are like top three, two to three, like friction points.

Jason Rule: 00:00:42

that are slowing them down.

Jason Rule: 00:00:43

Jason Rule.: Onboarding.

Jason Rule: 00:00:44

Vit Muller.: you were showing me that new tool, you call it The Pulse AI

Jason Rule: 00:00:48

Jason Rule.: right,

Jason Rule: 00:00:49

Vit Muller.: And when you wake up and it just sits there on a silver

Jason Rule: 00:00:51

platter and it tells you, hey, he is somebody that you should definitely

Jason Rule: 00:00:54

into and you probably be able to close.

Jason Rule: 00:00:56

Am I right?

Jason Rule: 00:00:57

Jason Rule.: Yeah.

Jason Rule: 00:00:57

You nailed it.

Vit Muller: 00:01:01

Hello everybody.

Vit Muller: 00:01:02

Welcome to another episode on the High Level Experience Podcast.

Vit Muller: 00:01:05

Our guest today is an entrepreneur, strategist, and systems

Vit Muller: 00:01:09

thinker who is obsessed with one thing: removing friction.

Vit Muller: 00:01:14

He spent years in the trenches from scaling a high performing supplement

Vit Muller: 00:01:18

brand for gyms across the US to now leading the charge on something even

Vit Muller: 00:01:22

more disruptive, building tools that make high level run faster, smoother, and more

Vit Muller: 00:01:28

profitably for agencies and SaaS founders.

Vit Muller: 00:01:30

His work sits at the intersection of automation, operations, and

Vit Muller: 00:01:34

performance, and if you've ever wanted to scale, without chaos , this

Vit Muller: 00:01:38

guy Is who you want to hear from.

Vit Muller: 00:01:41

Please welcome to the show, Jason Rule.

Jason Rule: 00:01:49

Hi Vit.

Jason Rule: 00:01:49

Thanks for having me, and thanks for that amazing introduction.

Jason Rule: 00:01:52

You're, uh, you're so much better.

Jason Rule: 00:01:53

Explaining anything I do than I am.

Jason Rule: 00:01:55

So thank you for that.

Vit Muller: 00:01:56

We've got 90 minutes, so let's dive into that.

Vit Muller: 00:01:59

You, you went from building a thriving supplement business to

Vit Muller: 00:02:02

building tools for one of the most tech savvy communities online.

Vit Muller: 00:02:06

What I'm curious, and honestly, I've been researching, right?

Vit Muller: 00:02:09

I've been looking at it, I'm like, wow, this is, this brings memories

Vit Muller: 00:02:11

because like when I saw your YouTube videos on that supplement company.

Vit Muller: 00:02:17

that's just hold another Jason.

Vit Muller: 00:02:19

And then it reminded me of my, you know, background.

Vit Muller: 00:02:21

'cause I was in the fitness industry for eight years.

Vit Muller: 00:02:23

So it is, it was kind of cool.

Vit Muller: 00:02:25

But yeah.

Vit Muller: 00:02:25

What I'm curious is, how did you transition from that to now

Vit Muller: 00:02:30

solving problems inside high level?

Vit Muller: 00:02:32

I just can't piece it together.

Jason Rule: 00:02:34

So I've lived a few lives.

Jason Rule: 00:02:36

I actually started in, I dropped outta college, I think it was in

Jason Rule: 00:02:38

95, and started learning marketing, started learning sales psychology.

Jason Rule: 00:02:43

And my first company actually that I started was in 1998.

Jason Rule: 00:02:47

And it was actually a, a database company and it was built for

Jason Rule: 00:02:52

car dealers and realtors.

Jason Rule: 00:02:54

lo and behold, I didn't realize it at the time, but it was a

Jason Rule: 00:02:56

software as a service, thankfully.

Jason Rule: 00:02:59

a good friend of mine, his name is Doug Williams in Hay,

Jason Rule: 00:03:01

Kansas, a brilliant entrepreneur.

Jason Rule: 00:03:03

Guided me and kind of mentored me through that, just out of his generosity.

Jason Rule: 00:03:06

And he introduced me to a friend of his who was a, a consultant for Kelly Blue

Jason Rule: 00:03:10

Book, and if anybody remembers, 1999 and, yeah, I don't know, mid middle

Jason Rule: 00:03:15

of the year they started worrying as this Y 2K thing going to be a problem.

Jason Rule: 00:03:19

this gentleman was a, as a technology consultant for Kelly Blue Book, and

Jason Rule: 00:03:23

he asked me to show him what we had.

Jason Rule: 00:03:25

I did.

Jason Rule: 00:03:26

And he said, what you have here is a template for whatever car dealer

Jason Rule: 00:03:28

in the United States should have.

Jason Rule: 00:03:30

It's oh cool.

Jason Rule: 00:03:31

so I gotta give a little bit of backstory 'cause how do I go from running

Jason Rule: 00:03:35

supplement companies to high level?

Jason Rule: 00:03:36

Because this is actually, this is my first.

Jason Rule: 00:03:40

My first iteration of business was actually a software as a service.

Jason Rule: 00:03:43

So I ended up doing that and he said, what you need to do

Jason Rule: 00:03:45

is license this to car dealers.

Jason Rule: 00:03:46

Sold that two years later to a telecommunications company.

Jason Rule: 00:03:50

got into owning GNCs, general Nutrition Centers.

Jason Rule: 00:03:54

and then one of the problems that.

Jason Rule: 00:03:56

It is a big franchise, and I learned that I don't like being a

Jason Rule: 00:03:59

franchisee, even though I had them.

Jason Rule: 00:04:01

But one of the problems is, is I couldn't control the pricing.

Jason Rule: 00:04:04

I couldn't control the qualities and the messaging of the products

Vit Muller: 00:04:07

gonna say, I feel the pain, right?

Vit Muller: 00:04:10

Franchise

Jason Rule: 00:04:10

So I actually, so I actually started, three years later,

Jason Rule: 00:04:13

I started a supplement company.

Jason Rule: 00:04:15

That supplement company started doing well, and I sold those GNCs after nine

Jason Rule: 00:04:19

years, and then I stumbled into CrossFit.

Jason Rule: 00:04:24

And, you know, I'm not a big guy.

Jason Rule: 00:04:26

and bodybuilders are attracted to bodybuilders.

Jason Rule: 00:04:28

They listen to big, big humans.

Jason Rule: 00:04:31

And the problem is there's a big ego involved.

Jason Rule: 00:04:33

You know, not long ago, I, I posted up and people kind of resonated with it.

Jason Rule: 00:04:38

ClickFunnels is bodybuilding and high level is CrossFitters.

Jason Rule: 00:04:43

We respect the people that do the work right now.

Jason Rule: 00:04:48

Taking a supplement company that was in GNCs and in the traditional bodybuilding

Jason Rule: 00:04:53

space that just wouldn't work.

Jason Rule: 00:04:55

So I had probably the supplement company you came across was one called

Jason Rule: 00:04:58

Driven Nutrition, and that's what we did is I took, because in working

Jason Rule: 00:05:03

with CrossFit gyms, I realized like they don't really know much about.

Jason Rule: 00:05:08

Running a business when they first start, and they sure don't

Jason Rule: 00:05:10

know how to sell supplements.

Jason Rule: 00:05:11

So one of the first podcasts I went on was how to ethically

Jason Rule: 00:05:14

sell supplements to your members.

Jason Rule: 00:05:15

And coming from the standpoint of, Hey, I, I used to run gyms or I used to run GNCs.

Jason Rule: 00:05:20

I used to train people on how to offer supplements and do it ethically

Jason Rule: 00:05:23

and in a long-term, business model.

Jason Rule: 00:05:26

sold those.

Jason Rule: 00:05:27

Oh, so here's how I got into high level.

Jason Rule: 00:05:29

You asked the question, so now you're regretting it.

Jason Rule: 00:05:32

Question

Vit Muller: 00:05:33

I was just gonna say, there's a really interesting analogy because,

Vit Muller: 00:05:36

and I just wanna stay on just a little bit of just diving into that experience

Vit Muller: 00:05:40

of running a supplement company because.

Vit Muller: 00:05:43

I dunno if you wanna mention YouTube channel or whatever, but if you guys

Vit Muller: 00:05:45

find it, you know, you'll see another Jason there, like tons of videos, a

Vit Muller: 00:05:50

lot, a lot of videos, educating about different products, supplement product.

Vit Muller: 00:05:58

And I think there's an interesting analogy because like high

Vit Muller: 00:06:01

level has a lot of features.

Vit Muller: 00:06:03

Then there's a lot of supplements.

Vit Muller: 00:06:05

there's some commonality there.

Vit Muller: 00:06:06

what goes into marketing, a product mix and a particular way of, of doing

Vit Muller: 00:06:13

it, and what works, what doesn't.

Vit Muller: 00:06:15

And yeah, just what I'm curious to know is, is when you were doing

Vit Muller: 00:06:18

those videos, what did you find work and how did you find the right

Vit Muller: 00:06:22

way to, to make resonate the most?

Jason Rule: 00:06:25

That's interesting.

Jason Rule: 00:06:26

So I'm guessing that the big series of videos you probably watched, we made, we

Jason Rule: 00:06:30

made three videos on every single product.

Jason Rule: 00:06:31

So between two companies that that was 180 products.

Jason Rule: 00:06:36

So multiply that by three videos.

Jason Rule: 00:06:38

The first one, if I remember right, I mean, it's been, it's been six years

Jason Rule: 00:06:42

since we made these videos, so forgive me.

Jason Rule: 00:06:44

the first one was the top five questions we get about this product.

Jason Rule: 00:06:47

and then the second one was, how do you take it?

Jason Rule: 00:06:49

And then third one, that is the science behind the formula, if I remember right.

Jason Rule: 00:06:54

so what we did with that

Vit Muller: 00:06:55

clever.

Vit Muller: 00:06:55

Hang on, let me have a think about it.

Vit Muller: 00:06:57

Is it, is this because you wanted to.

Vit Muller: 00:06:59

It almost sounds like the last one, the science and stuff, it's

Vit Muller: 00:07:02

more for like left brainers.

Vit Muller: 00:07:04

Is it because different markets you wanted to have different resignation on the same

Jason Rule: 00:07:07

Yeah, that's a really good point.

Jason Rule: 00:07:09

And you're.

Jason Rule: 00:07:10

Dude, I'm telling you, your observation is spot on.

Jason Rule: 00:07:12

I haven't really thought about it, but one of the problems is, and I

Jason Rule: 00:07:16

find myself in these same spots, just in a different industry for high

Jason Rule: 00:07:20

level, we work with agencies and we solve problems for agencies, but also

Jason Rule: 00:07:25

for the businesses they work with.

Jason Rule: 00:07:28

So we're pretty much camouflaged unless somebody's looking to solve a problem

Jason Rule: 00:07:32

inside a high level, and usually it's the agency that's trying to do it.

Jason Rule: 00:07:35

We're hard to find.

Jason Rule: 00:07:37

Because most agencies are white labeled.

Jason Rule: 00:07:39

dude, that's, that's very insightful.

Jason Rule: 00:07:40

Thank you for sharing that thought.

Jason Rule: 00:07:42

so with, with the supplement companies that I was at, we taught gyms how to sell

Jason Rule: 00:07:48

products ethically and make a profit.

Jason Rule: 00:07:51

And I was very transparent about that.

Jason Rule: 00:07:54

And what I realized is, is that The gym owners and the coaches

Jason Rule: 00:07:57

wear the boots on the ground.

Jason Rule: 00:07:58

They had to have something that was easy to remember, easy to

Jason Rule: 00:08:01

repeat about the products, so they just had to know enough about the

Jason Rule: 00:08:05

products to be able to remember it.

Jason Rule: 00:08:06

Then if somebody was stealing with a specific problem, they could say, oh,

Jason Rule: 00:08:09

hey, have you considered trying this?

Jason Rule: 00:08:11

And then they could give them the resources that we gave.

Jason Rule: 00:08:15

Them, their gyms and their coaches to be able to get trained up on it.

Jason Rule: 00:08:18

So we created a, a, a course, a trained course, that was completely free for

Jason Rule: 00:08:23

all of our gyms as well as our coaches.

Jason Rule: 00:08:25

And, at our peak, we were at 2300 across the gyms, across the nation.

Jason Rule: 00:08:29

so that's, that's why we did that, is we wanted to be easy to repeat,

Jason Rule: 00:08:33

easy to remember, and then we wanted to be able to let the supplement

Jason Rule: 00:08:36

nerds, the people that loved that.

Jason Rule: 00:08:38

I mean, you make a eight minute video about protein.

Jason Rule: 00:08:42

It gets a little bit boring for most people, but what are the top

Jason Rule: 00:08:45

five questions we get about it?

Jason Rule: 00:08:46

That's pretty easy to remember and easy to repeat.

Jason Rule: 00:08:49

so yeah, that's, that's probably those videos that you stumbled across.

Jason Rule: 00:08:53

did that answer that question?

Vit Muller: 00:08:55

yeah, yeah.

Vit Muller: 00:08:56

Vit Muller.: alright, well that's impressive mate.

Vit Muller: 00:08:57

I mean, at that kinda scale, did you say 2,500 across the us

Vit Muller: 00:09:01

That's a lot of CrossFit gyms.

Vit Muller: 00:09:03

Jason Rule.: 20.

Vit Muller: 00:09:04

Yeah.

Vit Muller: 00:09:04

2300. Mm-hmm.

Vit Muller: 00:09:05

Vit Muller.: a lot of CrossFit gyms.

Vit Muller: 00:09:06

So to be able to run at, at that scale, I mean the idea of educating

Vit Muller: 00:09:11

the, the coaches, it's obviously very clever because that's the only

Vit Muller: 00:09:14

way how, how they're gonna be the extension of the sales process.

Vit Muller: 00:09:18

But to how, how do you like run that operation?

Vit Muller: 00:09:21

That probably requires some sort of a system in place, wouldn't it?

Vit Muller: 00:09:25

Jason Rule.: Yeah.

Vit Muller: 00:09:25

so that was in the early days.

Vit Muller: 00:09:27

I was using Gmail and Boomerang and being able to send stuff out.

Vit Muller: 00:09:30

And I went to a mastermind and I met a gentleman that decided

Vit Muller: 00:09:33

to take me under his wing.

Vit Muller: 00:09:34

His name is Dovan Buck, still a dear friend today.

Vit Muller: 00:09:37

he was known as the, the Wizard of Infusionsoft as

Vit Muller: 00:09:40

an agency, a digital agency.

Vit Muller: 00:09:42

And he started teaching me about, 'cause he, at a, at the mastermind, he said,

Vit Muller: 00:09:47

Hey, what you do is really interesting.

Vit Muller: 00:09:48

He said, what is your onboarding process?

Vit Muller: 00:09:51

So I started making this list and I made said one, and I wrote it out.

Vit Muller: 00:09:55

Two wrote it out.

Vit Muller: 00:09:57

He put his hand on top of me and he said, no.

Vit Muller: 00:09:59

He said, is that how you've been doing this?

Vit Muller: 00:10:02

And I said, yeah.

Vit Muller: 00:10:03

And he goes, he goes, no.

Vit Muller: 00:10:03

And he drew this box like this and he said, step one.

Vit Muller: 00:10:08

And then he drew an arrow and he got through halfway of the box.

Vit Muller: 00:10:11

And I, my brain instantly exploded because everything from a system standpoint,

Vit Muller: 00:10:15

I started thinking about it instead of thinking about it from a linear process.

Vit Muller: 00:10:19

Then I was able to look at it from a journey process.

Vit Muller: 00:10:22

And I'm very, I'm a very visual person.

Vit Muller: 00:10:24

So literally just all these ideas exploded.

Vit Muller: 00:10:27

So he started taking me under his wing to, to teach me a little bit more about that.

Vit Muller: 00:10:31

And then I got into Infusionsoft, of course.

Vit Muller: 00:10:33

Then in order to be able to execute for all of the gyms that we needed onboard,

Vit Muller: 00:10:37

then we had to get the coaches trained.

Vit Muller: 00:10:39

So we needed an onboarding system for them.

Vit Muller: 00:10:41

And then we ended up creating a platform that allowed our gyms to actually

Vit Muller: 00:10:44

repurpose our social media content.

Vit Muller: 00:10:47

One of those initiatives was gym drive over, COVID.

Vit Muller: 00:10:51

So all of that was done inside of Infusionsoft prior to me

Vit Muller: 00:10:54

discovering high level in 19, around 2019, I think it was late 18, 19.

Vit Muller: 00:10:59

I actually sat on it for a while because I really didn't see much

Vit Muller: 00:11:02

of a benefit, with the exception of getting rid of plus this, right?

Vit Muller: 00:11:04

So I didn't have to use SMS and Twilio.

Vit Muller: 00:11:07

But once they started navigating and realizing they're gonna go to the

Vit Muller: 00:11:10

workflow builder, I was like, okay, we're gonna lean into this hard.

Vit Muller: 00:11:13

So we took everything that we had inside of Infusionsoft plus this,

Vit Muller: 00:11:17

and then we rebuilt it all inside of,

Vit Muller: 00:11:20

High Level and

Vit Muller: 00:11:22

Around that time.

Vit Muller: 00:11:23

Do you remember MiniChat?

Vit Muller: 00:11:25

Vit Muller.: Yeah.

Vit Muller: 00:11:25

Yeah.

Vit Muller: 00:11:26

still to this day, still very powerful.

Vit Muller: 00:11:28

Jason Rule.: Still to this day, right?

Vit Muller: 00:11:30

So the early days, Mikhail, the founder of it, like at Traffic and Conversion,

Vit Muller: 00:11:33

the first time he went on stage, he didn't have a logo on his shirt.

Vit Muller: 00:11:37

So somebody took a, a sharpie marker and drew an octopus on his shirt.

Vit Muller: 00:11:41

So he actually went on stage with that on his logo.

Vit Muller: 00:11:43

So, I was at traffic conversion.

Vit Muller: 00:11:45

I was, I had been inside of, messenger bots for quite some time before

Vit Muller: 00:11:49

then, and it was the Wild West man.

Vit Muller: 00:11:51

You didn't have the one in 24.

Vit Muller: 00:11:52

You could just do whatever you wanted.

Vit Muller: 00:11:54

So what I was doing was I was going from Infusionsoft to SMS to MiniChat,

Vit Muller: 00:11:58

and then I create this circle, including, Facebook ad campaigns.

Vit Muller: 00:12:02

So once somebody got to 21 days in terms of 21 days from the time they purchased

Vit Muller: 00:12:07

a protein, we would start showing them an ad for about four days to warm them up.

Vit Muller: 00:12:11

So long story short, when it comes to MiniChat, they used to

Vit Muller: 00:12:14

have this, and maybe they still do, I'm not active anymore.

Vit Muller: 00:12:17

They had this very active Facebook community of people

Vit Muller: 00:12:20

telling people how to do things.

Vit Muller: 00:12:22

And there's this, there's this rare individual, his name was Ezechiel Vaumi.

Vit Muller: 00:12:27

And every once in a while you come across those people and they just stand out.

Vit Muller: 00:12:31

They glow.

Vit Muller: 00:12:32

And because they, they, what he was doing was he was, people

Vit Muller: 00:12:36

would ask, ask a question.

Vit Muller: 00:12:37

He would not only answer it, but he would provide the second and third

Vit Muller: 00:12:41

level of thought processes to not only the problems they were trying

Vit Muller: 00:12:45

to solve, but the problems that were about to happen if they continued

Vit Muller: 00:12:48

down the path that they were doing.

Vit Muller: 00:12:50

Right.

Vit Muller: 00:12:50

So like when we see those individuals, they glow.

Vit Muller: 00:12:53

So I reached out to him, I think it was in 2018, 19, and I said, Hey, I found

Vit Muller: 00:12:58

this really cool tool, I think that I think that you would, really take off.

Vit Muller: 00:13:02

So I just gave him a free sub account and I said, Hey, let, let it go.

Vit Muller: 00:13:06

And I mean, the dude took like it to a duct of water

Vit Muller: 00:13:09

and he said, this is amazing.

Vit Muller: 00:13:11

Started doing all these things and, as we were transitioning from

Vit Muller: 00:13:16

Infusionsoft, I needed high level to do things that I couldn't do.

Vit Muller: 00:13:21

And so Ezekiel started building those, those things.

Vit Muller: 00:13:24

So fast forward to your question.

Vit Muller: 00:13:26

How do I get from, from supplements to that?

Vit Muller: 00:13:29

So in 2021, when I sold the supplement companies, I got

Vit Muller: 00:13:33

drawn into business mentorship.

Vit Muller: 00:13:36

And that's where, you know, I, I focus on the strategy, 20 foot, 20,000 foot.

Vit Muller: 00:13:41

One of the things I tell people all the time is the map is not the terrain.

Vit Muller: 00:13:45

So invariably.

Vit Muller: 00:13:47

The biggest problems that these businesses had would, could

Vit Muller: 00:13:49

be solved with high level.

Vit Muller: 00:13:51

But all of these different industries that I was then mentoring for, guess what?

Vit Muller: 00:13:55

High level didn't do things that they needed to do, right?

Vit Muller: 00:14:00

So, hey Ezekiel, hey, let's keep building some cool stuff together.

Vit Muller: 00:14:05

So we did, and he came to me one time, like I, I've been a, I've been an

Vit Muller: 00:14:09

entrepreneur for 31 years, and he came to me and this never occurred to me.

Vit Muller: 00:14:14

He said, Hey Jason, you know, all of these things that you're having me

Vit Muller: 00:14:17

make, there's a whole lot of agencies and a whole lot of businesses inside of

Vit Muller: 00:14:21

high level that would buy these things.

Vit Muller: 00:14:24

I was like, cool, what do you wanna do?

Vit Muller: 00:14:25

And he said, do you wanna start a company?

Vit Muller: 00:14:26

I was like, yeah, let's do it.

Vit Muller: 00:14:28

so that's, that's the story of how GHL plugins, came to be is, I just,

Vit Muller: 00:14:33

I needed high level to do things for my business that I couldn't do,

Vit Muller: 00:14:37

and then I got exposed to a lot of other industries and it needed to do.

Vit Muller: 00:14:41

Different things.

Vit Muller: 00:14:42

And then lo and behold, then we start, then we look at problems.

Vit Muller: 00:14:46

What do, what are the main problems that agencies deal with?

Vit Muller: 00:14:50

And then we, we build things for those.

Vit Muller: 00:14:52

Vit Muller.: There you go.

Vit Muller: 00:14:54

Shout out to Ezekiel, by the way.

Vit Muller: 00:14:55

He's he's awesome.

Vit Muller: 00:14:56

Jason Rule.: Oh, he's amazing.

Vit Muller: 00:14:57

Vit Muller.: so.

Vit Muller: 00:14:58

Mate.

Vit Muller: 00:14:59

I think everything you said, the whole backstory, it's a true definition

Vit Muller: 00:15:04

of an entrepreneur, I must say.

Vit Muller: 00:15:05

You know, like there was, you were always trying to solve problems.

Vit Muller: 00:15:10

That's what it was.

Vit Muller: 00:15:11

It's just you see a problem, you're trying to solve it.

Vit Muller: 00:15:14

So GHL plugins, let's talk about it.

Vit Muller: 00:15:16

And for those you guys listening, there's, I'm a fan.

Vit Muller: 00:15:21

I've been using your product for how long, mate?

Vit Muller: 00:15:25

It's been a good three years or something Since, yeah, since

Vit Muller: 00:15:28

we started working together.

Vit Muller: 00:15:29

And there's one product in particular.

Vit Muller: 00:15:33

'cause when you think about systems and scaling, that's kinda

Vit Muller: 00:15:35

I always like to think that way.

Vit Muller: 00:15:36

I don't know if it's, where's this come from, like the need to have everything

Vit Muller: 00:15:41

systemized and I think innately I'm lazy.

Vit Muller: 00:15:44

So innately I'm like thinking, I want to grow a business, but

Vit Muller: 00:15:48

it's gonna be done where there's not gonna be bigger go bigger it

Vit Muller: 00:15:52

goes more work it requires, right?

Vit Muller: 00:15:54

So I've always been thinking about business, in a very systemized

Vit Muller: 00:15:58

way and which is why, I really delved into the snapshot and I

Vit Muller: 00:16:00

think that's how we've come across.

Vit Muller: 00:16:03

But there's one product that you've, that you and Ezekiel have developed,

Vit Muller: 00:16:06

which is such a simple thing.

Vit Muller: 00:16:08

Again, custom values, you're trying to set them up, and you have to go

Vit Muller: 00:16:13

settings, custom values, and to click those three damn dots and then you have

Vit Muller: 00:16:17

to change the value and then hit save.

Vit Muller: 00:16:19

Then you wait until that little spinning thing disappears.

Vit Muller: 00:16:22

And that's like the last time I turned it was like eight seconds.

Vit Muller: 00:16:26

You might think, oh, what are you on about?

Vit Muller: 00:16:28

It's just eight seconds.

Vit Muller: 00:16:29

Well, if you're setting up a snapshot and there's 200 values to do, it

Vit Muller: 00:16:33

gets pretty annoying pretty quickly.

Vit Muller: 00:16:36

Jason Rule.: Right.

Vit Muller: 00:16:37

Vit Muller.: so yeah.

Vit Muller: 00:16:38

So do you wanna tell the guys, I mean, we can start with customer values, but

Vit Muller: 00:16:42

there's, there's a whole range of things, but now would be a good time, maybe just

Vit Muller: 00:16:46

delve into the product a little bit and just tell the guys, yeah, what it's about.

Vit Muller: 00:16:50

Jason Rule.: We can First, I want to dissect what you said.

Vit Muller: 00:16:54

Is that fair?

Vit Muller: 00:16:54

Can we go down, can we go down one of those

Vit Muller: 00:16:56

Vit Muller.: Yeah.

Vit Muller: 00:16:56

A hundred percent.

Vit Muller: 00:16:57

Jason Rule.: So one of the things I'm wondering, you had mentioned building

Vit Muller: 00:17:00

something to scale and you had said you, you're, you're wired in such a way.

Vit Muller: 00:17:06

There's some, I'm paraphrasing, you're wired in such a way that, if it's,

Vit Muller: 00:17:10

if it's inefficient, and I can't remember exactly what you said, but you

Vit Muller: 00:17:12

said it very well and I wondered if.

Vit Muller: 00:17:16

If you think that way, I wonder two things.

Vit Muller: 00:17:18

Did you, have you always thought that way or have you experienced enough

Vit Muller: 00:17:22

pain through, like you said, you've been an entrepreneur for a long time?

Vit Muller: 00:17:26

What I found is, is if somebody's just new to the entrepreneur, they're perfectly

Vit Muller: 00:17:31

fine because they don't realize the access of time amplifies the pain that's

Vit Muller: 00:17:35

created by doing something in efficiently.

Vit Muller: 00:17:38

So I'm wondering if you are either wired to where you just always did it

Vit Muller: 00:17:42

that way, or you did it that way enough times and you thought, that's really

Vit Muller: 00:17:45

stupid, I don't want to do that again.

Vit Muller: 00:17:47

And agencies that work with custom values, yeah, you can do it.

Vit Muller: 00:17:52

And it is, I mean, it's about an eight to ten second cycle.

Vit Muller: 00:17:54

And if you've got two or 300 custom values, now the problem is, is because the

Vit Muller: 00:17:59

access of time amplifies the pain, right?

Vit Muller: 00:18:01

So if you only sell one or two a month or one or two a week,

Vit Muller: 00:18:04

it's not that big of a deal.

Vit Muller: 00:18:05

But if you start selling two or three a day, you're gonna, you're gonna

Vit Muller: 00:18:08

get to the point, and I've dealt with this with agencies, they dread.

Vit Muller: 00:18:13

When a client buys, because then they have to deliver and they have to onboard it.

Vit Muller: 00:18:18

So we'll dive into that.

Vit Muller: 00:18:20

But I'm curious, have you always been wired that way or did you just

Vit Muller: 00:18:23

do it stupid a couple times and you thought, I don't want to do

Vit Muller: 00:18:26

that anymore because I That's me.

Vit Muller: 00:18:28

that's how I'm built.

Vit Muller: 00:18:29

I've done it the hard way.

Vit Muller: 00:18:30

I've used brute force and burnt myself out and,

Vit Muller: 00:18:35

That's also where this gray hair comes from.

Vit Muller: 00:18:37

Vit Muller.: I. I'm not really good with, I'm trying to get better,

Vit Muller: 00:18:41

but I don't think I'm still there.

Vit Muller: 00:18:42

Like I gen just generally not, not really good with like leadership and

Vit Muller: 00:18:45

like leading people and managing people.

Vit Muller: 00:18:47

And so if I can avoid it, I wanna have a business where I don't have employees.

Vit Muller: 00:18:51

Sounds really odd.

Vit Muller: 00:18:52

When I was a pt, I was just running my fitness business.

Vit Muller: 00:18:55

I was running my bootcamps, I had two locations, plus I did

Vit Muller: 00:18:57

personal training one-to-one.

Vit Muller: 00:19:00

And so when you think about fitness business, when you're doing one-to-one

Vit Muller: 00:19:03

personal training or doing a group exercise out in a park, you always

Vit Muller: 00:19:07

have to like prep your program.

Vit Muller: 00:19:10

You get somebody sign up for your, for your program.

Vit Muller: 00:19:14

So there's a bit of an onboarding.

Vit Muller: 00:19:16

And very quickly I realized like in order for me to stay as lean as

Vit Muller: 00:19:19

possible and just continue to run this as a one man band, I have to be

Vit Muller: 00:19:24

like ultra dialed in with my processes and systems using tons of templates.

Vit Muller: 00:19:30

But that's, I don't know, like it's.

Vit Muller: 00:19:32

I've always been like that, like it's almost like a cheat code.

Vit Muller: 00:19:36

Then going back to what I said earlier, I'm just like genuinely lazy.

Vit Muller: 00:19:39

I hate doing anything that's repetitive, which is why I cannot ever be an employee.

Vit Muller: 00:19:44

I just hate if somebody says, do this and this is what you're gonna do for every

Vit Muller: 00:19:47

day, yeah, that's just super boring.

Vit Muller: 00:19:48

I can't, I don't know if it's like maybe some ADHD or something, but if it's

Vit Muller: 00:19:53

something that I have to do manually, like every day, it just does my head in.

Vit Muller: 00:19:56

So I'm always looking at how can I, streamline it.

Vit Muller: 00:19:58

so I all the way to a point where I would build these spreadsheets back to

Vit Muller: 00:20:02

2012, somebody signs up, I would ask them about, Weight, things like that.

Vit Muller: 00:20:07

And then I built this little, like a micro calculator and then it would

Vit Muller: 00:20:10

just spit out, how much protein, how much carbs, how much, fats.

Vit Muller: 00:20:13

And then just start providing, like that.

Vit Muller: 00:20:15

And, or like I had, these little docks with an onboarding dock for a new

Vit Muller: 00:20:19

client, which was like five pages of just basic, healthy lifestyle tips.

Vit Muller: 00:20:24

And I just change the name and little things like that.

Vit Muller: 00:20:27

So that's always been the case for me.

Vit Muller: 00:20:30

Jason Rule.: Yeah.

Vit Muller: 00:20:30

So that's how you're wired because, yeah.

Vit Muller: 00:20:32

So the, the other part of it is, is if people aren't wired that

Vit Muller: 00:20:35

way, if they are wired that way, it high level is super easy.

Vit Muller: 00:20:38

If you dive into custom values, the bridge or the road forks.

Vit Muller: 00:20:42

So you go down the path of people that are incredibly efficient.

Vit Muller: 00:20:44

Like you, you call a lazy, I don't, it's just, high speed load drag.

Vit Muller: 00:20:48

You want efficiency and you don't want anything that's repetitive.

Vit Muller: 00:20:51

now the other side of it is, is now some entrepreneurs will go down the path

Vit Muller: 00:20:55

and they'll learn things the hard way.

Vit Muller: 00:20:56

Vit Muller.: Well, I, I think, hang on.

Vit Muller: 00:20:58

Just before, before you move into that, I think just to clarify,

Vit Muller: 00:21:01

it's not hating repetitive.

Vit Muller: 00:21:03

I just hate doing things inefficiently, repetitively.

Vit Muller: 00:21:08

Jason Rule.: right, right.

Vit Muller: 00:21:09

I love that.

Vit Muller: 00:21:10

Now custom values, those are things that they're very efficient, but you do, they,

Vit Muller: 00:21:16

they do have to be done repetitively.

Vit Muller: 00:21:18

Especially if you're selling two or three a day, right?

Vit Muller: 00:21:21

Because you get a new sub account, you gotta be able to populate it now.

Vit Muller: 00:21:24

So what most people do is, and that's one of the things that we struggle with when

Vit Muller: 00:21:27

I'm onboarding new people and I don't do demos anymore, just 'cause no, we're

Vit Muller: 00:21:31

just gonna, I'll just do an onboarding.

Vit Muller: 00:21:33

'cause the truth is, is you're here to solve a problem, not

Vit Muller: 00:21:36

learn something conceptually.

Vit Muller: 00:21:38

So get signed up, we'll do an onboarding and I'll just simply show you how to

Vit Muller: 00:21:41

solve your problem in about 30 minutes.

Vit Muller: 00:21:43

And then you don't have to deal with it again at scale.

Vit Muller: 00:21:46

So most of the people that go down the path of the repetitive process of

Vit Muller: 00:21:50

custom values, they standardize them.

Vit Muller: 00:21:52

Now those are, those are actually ahead of the game because a lot of people don't

Vit Muller: 00:21:56

use custom values because they're like, they're a pain in the butt to update.

Vit Muller: 00:22:00

So the people that don't use custom values are stuck with

Vit Muller: 00:22:03

manual updating websites, funnels.

Vit Muller: 00:22:07

All of that.

Vit Muller: 00:22:07

Like you have to go in and find that one workflow and change that one phrase.

Vit Muller: 00:22:11

So the people above that actually that in terms of the evolution of agency owners

Vit Muller: 00:22:16

that I found, they're using custom values.

Vit Muller: 00:22:19

And then the next step up until us were, they had to hire VAs

Vit Muller: 00:22:22

in order to be able to scale.

Vit Muller: 00:22:24

So they had to hire humans to do the thing, same thing that they were doing,

Vit Muller: 00:22:28

click search, click edit, enter the value, usually copy and paste, which was coming

Vit Muller: 00:22:34

from a form that the client entered.

Vit Muller: 00:22:37

So you're just manually entering data into one of the most efficient,

Vit Muller: 00:22:42

operating systems on the planet in terms of being able to mitigate

Vit Muller: 00:22:45

data and move it into something.

Vit Muller: 00:22:47

So yeah, one of the very first tools that we made that really put us on

Vit Muller: 00:22:50

the map over three years ago was the custom values form form editor.

Vit Muller: 00:22:54

And we've since made incredible enhancements to that and, and even two

Vit Muller: 00:22:58

other products that solve custom values, custom value problems for friction.

Vit Muller: 00:23:03

Is really the right way that I like to look at it, in different ways.

Vit Muller: 00:23:07

Vit Muller.: I, this is a whole topic in itself.

Vit Muller: 00:23:11

Jason Rule.: Let it.

Vit Muller: 00:23:12

Vit Muller.: yeah.

Vit Muller: 00:23:12

I've interviewed a lot of people and, when it comes to high level

Vit Muller: 00:23:15

and adoption of high level and like selling it and being able to sell,

Vit Muller: 00:23:18

there's this thing where the consensus is don't try and learn everything.

Vit Muller: 00:23:23

There's a lot of features.

Vit Muller: 00:23:24

Just focus on one thing when he's selling it.

Vit Muller: 00:23:27

You know, focus on the one quick solution because it's like

Vit Muller: 00:23:30

you're gonna overwhelm people.

Vit Muller: 00:23:32

And I think that's a great advice.

Vit Muller: 00:23:34

let's say pick reputation management and go after local

Vit Muller: 00:23:36

businesses and sell them this.

Vit Muller: 00:23:39

But there's always, but you know, like where you really provide like a lot

Vit Muller: 00:23:43

of scale for businesses is automation.

Vit Muller: 00:23:45

Because if automation comes efficiency, with efficiency comes more profitability,

Vit Muller: 00:23:50

that's pretty simple, right?

Vit Muller: 00:23:52

So once you start going into automations, that means, you know,

Vit Muller: 00:23:56

automations is something that works on the backend as always.

Vit Muller: 00:23:59

Input output.

Vit Muller: 00:24:01

The input is always what happens on the front end.

Vit Muller: 00:24:03

So input is always gonna be the, the front facing marketing asset, which is a

Vit Muller: 00:24:08

website, which is a funnel form surveys.

Vit Muller: 00:24:11

So that's that.

Vit Muller: 00:24:14

And then what do we all want?

Vit Muller: 00:24:17

Like, why do we all sign up for high level and starting our agencies,

Vit Muller: 00:24:21

or, or doing pure SaaS or doing a hybrid, like what do we all want?

Vit Muller: 00:24:24

Like we want it to grow ideally in a monthly recurring revenue model we want

Vit Muller: 00:24:29

to grow for, to provide for our families to provide for better lifestyles.

Vit Muller: 00:24:33

How are you gonna increase that revenue is by having more sub-accounts.

Vit Muller: 00:24:37

And if we know that yes, food indoor offers initially are great, but that

Vit Muller: 00:24:42

no, if you wanna provide a lot more benefit for those businesses, you

Vit Muller: 00:24:46

also start need to start tapping into what asset funnels, websites,

Vit Muller: 00:24:51

automations, all that backend will.

Vit Muller: 00:24:54

Now the only way you're gonna be able to do that, if you can do it at scale, and

Vit Muller: 00:25:01

so in, in inevitably, you will get down to realizing you have to snapshot things.

Vit Muller: 00:25:08

That's the only way once you install a snapshot into sub account,

Vit Muller: 00:25:12

now it is just trickled down.

Vit Muller: 00:25:13

You know, like the next logical step is you realize, okay, well

Vit Muller: 00:25:16

how do I install the snapshot?

Vit Muller: 00:25:18

And if you haven't built a snapshot with custom values as much as possible,

Vit Muller: 00:25:22

like mostly custom values driven, then you will have to always manually do

Vit Muller: 00:25:26

everything when it comes to setup.

Vit Muller: 00:25:28

That's not scalable.

Vit Muller: 00:25:30

So custom values is a solution to a lot of things.

Vit Muller: 00:25:33

And it's, it's, what is interesting though is when I, like me or Micheal

Vit Muller: 00:25:37

Pacitto, or you know, us nerds, we talk about, you know, these custom

Vit Muller: 00:25:41

fields, custom values, and then you're like, don't get bogged down.

Vit Muller: 00:25:44

You're like Vit, you're such a perfectionist.

Vit Muller: 00:25:46

You get bogged down today.

Vit Muller: 00:25:47

Just focus on the front end guys.

Vit Muller: 00:25:49

You know, don't over complicate things.

Vit Muller: 00:25:50

Sell the food in the door.

Vit Muller: 00:25:52

It's not that that advice is bad, it's just like it only

Vit Muller: 00:25:55

solves that initial piece of the puzzle that, that's in my view.

Vit Muller: 00:26:00

You, you kind of have to dissect the whole thing before you really make

Vit Muller: 00:26:03

a commitment to grow your business.

Vit Muller: 00:26:05

If this because.

Vit Muller: 00:26:06

And here's the kicker, right?

Vit Muller: 00:26:08

Because, and me and Michael, we spoke about it too.

Vit Muller: 00:26:12

If you build a snapshot and you haven't, and the way you've engineered the system,

Vit Muller: 00:26:18

the way you've programmed the automations workflow and all that, if you haven't

Vit Muller: 00:26:22

built custom values into it so that it easy to install, and now you go and you

Vit Muller: 00:26:27

start prospecting because, you know, it's sell first and then solve it later.

Vit Muller: 00:26:32

Yeah, cool, that's fine.

Vit Muller: 00:26:34

But if you go and sell first and you sell it to a hundred businesses and they all

Vit Muller: 00:26:38

sign up and then you have to fulfill for each one of them custom, in a streamlined

Vit Muller: 00:26:44

way without having the custom values to set it up, you're gonna be in a world

Vit Muller: 00:26:47

of pain and your profitability is gonna plummet because it's gonna take a lot

Vit Muller: 00:26:53

more man hours to set everything up.

Vit Muller: 00:26:56

So yeah, I mean it's it's essential.

Vit Muller: 00:26:59

Nobody talks about it that much, but it's, if you guys are listening, if you

Vit Muller: 00:27:02

just started high level, like I both, you know, both strategies are correct,

Vit Muller: 00:27:08

but it's not that one or the other.

Vit Muller: 00:27:10

it's understanding the full cycle of fulfillment, I would say is how you

Vit Muller: 00:27:14

then have to make that decision because like you kinda have to, have both.

Vit Muller: 00:27:18

yeah.

Vit Muller: 00:27:18

What would you say to that?

Vit Muller: 00:27:19

I don't

Vit Muller: 00:27:19

Jason Rule.: I, I, no, I think that's, I think that's an important point.

Vit Muller: 00:27:22

And one of the things that, 'cause some people are just built different,

Vit Muller: 00:27:26

like me, I, I'm hardheaded.

Vit Muller: 00:27:27

I have to learn things a hard way.

Vit Muller: 00:27:29

You are just the opposite in terms of like, you consider it lazy.

Vit Muller: 00:27:32

I don't think that, I think it's just incredibly efficient.

Vit Muller: 00:27:35

Now as I've gotten older, I, my, my axis of time is getting shorter, right?

Vit Muller: 00:27:39

I know that, that my workable time or my, my ability to be able to think

Vit Muller: 00:27:43

or be able to work at the pace that I currently can is diminishing over time.

Vit Muller: 00:27:47

I just know that, so I have to be able to get more efficient.

Vit Muller: 00:27:51

But when somebody first gets into high level, they only know what they know and

Vit Muller: 00:27:55

they don't know what they don't know.

Vit Muller: 00:27:57

And I like, I like conversations like this because you don't have to,

Vit Muller: 00:28:02

you don't have to use custom values to, to make money with high level,

Vit Muller: 00:28:05

Vit Muller.: Yeah.

Vit Muller: 00:28:06

No you don't.

Vit Muller: 00:28:06

Yeah.

Vit Muller: 00:28:06

Jason Rule.: but just know, right?

Vit Muller: 00:28:08

Just know that eventually it will become your constraint.

Vit Muller: 00:28:12

It will become right.

Vit Muller: 00:28:14

Water flows through the certain path until it hits friction.

Vit Muller: 00:28:20

So if your constraint, the amount of volume that can pass through a

Vit Muller: 00:28:22

certain thing or money or clients or anything else, the constraint inside

Vit Muller: 00:28:27

of high level is custom values.

Vit Muller: 00:28:30

So what Vit is talking about is if you build it right, it may take

Vit Muller: 00:28:34

you a little bit longer in order to be able to learn the systems.

Vit Muller: 00:28:37

And one of the things you can do is just simply build an SMS and

Vit Muller: 00:28:39

email and one webpage from nothing other than custom values, right?

Vit Muller: 00:28:43

Our brain learns through repetitions, run up and down that until the neuro

Vit Muller: 00:28:46

pathways become entrenched down, then it's just a road we can walk down.

Vit Muller: 00:28:50

Now, the flip side of that is if you sell a service or if you sell a, sell

Vit Muller: 00:28:55

a new sub account, you go deliver it.

Vit Muller: 00:28:57

Yeah, you can make it look great.

Vit Muller: 00:28:58

The client will be happy.

Vit Muller: 00:29:00

But then any change that the client's gonna want is gonna need

Vit Muller: 00:29:04

to be edited by you or your team.

Vit Muller: 00:29:06

VAs are great for that, right?

Vit Muller: 00:29:08

companies like HL Pro Tools where they, they can service the

Vit Muller: 00:29:10

client, they're great for that.

Vit Muller: 00:29:13

Now, the step above that.

Vit Muller: 00:29:17

The ability to be able to let the client be able to edit certain parts

Vit Muller: 00:29:20

of their websites, SMS and emails.

Vit Muller: 00:29:23

You can give them a form, and that's one of the things that, Vit is talking about.

Vit Muller: 00:29:27

You can give them access to just that form and then they can edit these

Vit Muller: 00:29:30

small parts of your sub account, which comes from Snapshot that's

Vit Muller: 00:29:35

easily scaled, that's duplicated and populated instantly from custom values.

Vit Muller: 00:29:41

so just know that if you're starting inside a high level, you don't have

Vit Muller: 00:29:44

to use custom values, you will just 'cause it's your simple signature

Vit Muller: 00:29:47

file or your hey first name.

Vit Muller: 00:29:49

Those are cus well, that's a custom field.

Vit Muller: 00:29:51

But anything related to the company, email address, those are all custom

Vit Muller: 00:29:54

values and the more that you can get reps with them, the better off that you are.

Vit Muller: 00:29:59

And there are tools like the custom values editor that allow you to be

Vit Muller: 00:30:03

able to instantly make those, editable.

Vit Muller: 00:30:06

And in fact, two of the tools that we have, just simply preload custom values

Vit Muller: 00:30:10

as soon as the snapshot is deployed.

Vit Muller: 00:30:13

So vid, I don't even know if you know that or not.

Vit Muller: 00:30:16

That's a cool tool that we made.

Vit Muller: 00:30:17

Vit Muller.: yes, I do use it.

Vit Muller: 00:30:18

So what I've done is, this explains why I'm taking a little bit longer to go and

Vit Muller: 00:30:24

go at scale marketing and scale selling.

Vit Muller: 00:30:26

'cause I haven't approached that phase yet, yet is because I've

Vit Muller: 00:30:30

been spending so much time and just getting everything right.

Vit Muller: 00:30:32

I'm one of those perfectionists who like to get it done right, because then

Vit Muller: 00:30:37

I'm really ready and set for scale.

Vit Muller: 00:30:39

so one of the, one of the cool things that high level now has is being able to

Vit Muller: 00:30:43

edit all the emails, the system related emails, social planner, for example, if

Vit Muller: 00:30:50

you go to, connected social planner, to Facebook, whatever, you get tokens, right?

Vit Muller: 00:30:54

So when the tokens run out, you have to reconnect that account.

Vit Muller: 00:30:57

Now, high level has made it easier where you can get a

Vit Muller: 00:31:00

notification few days beforehand.

Vit Muller: 00:31:03

Then there's another set of notifications when it does expire.

Vit Muller: 00:31:07

There is notification email when you know, if you're doing like an approval

Vit Muller: 00:31:11

for content, you get that email.

Vit Muller: 00:31:14

So there's a lot of notifications, emails, notification emails for different areas.

Vit Muller: 00:31:19

There is, you know, for groups, for communities, there's ton of different

Vit Muller: 00:31:23

notifications, email notification, emails that high level has created.

Vit Muller: 00:31:27

and it's great and works out of the box, but it looks kind of vanilla.

Vit Muller: 00:31:32

I don't like the look and feel of those.

Vit Muller: 00:31:34

So one of the things I did is, and it's 60 of them at this point,

Vit Muller: 00:31:39

is I created a snapshot, which I call like a new, new SaaS account.

Vit Muller: 00:31:44

And in that snapshot is I created all the emails.

Vit Muller: 00:31:47

They're all pretty, they're all using custom values.

Vit Muller: 00:31:50

but they all have those specialty links for those areas.

Vit Muller: 00:31:54

But it looks like it's like a hundred percent wide level system.

Vit Muller: 00:31:58

So my customers, they sign up and they get these notifications, emails, looks like,

Vit Muller: 00:32:03

it's coming from stand from the park.

Vit Muller: 00:32:04

Looks kind of cool.

Vit Muller: 00:32:05

So that's one area then.

Vit Muller: 00:32:08

Then there's also some custom values that every sub-account should have, even if

Vit Muller: 00:32:11

there is no snapshot installed, because I don't know yet whether the customer is

Vit Muller: 00:32:17

gonna be one of those savvy ones that they wanna build something themselves or not.

Vit Muller: 00:32:22

But what I do know is that if they do start on their own building stuff on their

Vit Muller: 00:32:27

own and then later decide, Hey, could you also, you know, we wanna buy one of

Vit Muller: 00:32:32

those snapshots and install it for us.

Vit Muller: 00:32:34

Well, if they start with the same values that the other snapshots are

Vit Muller: 00:32:37

using, it's gonna be way easier.

Vit Muller: 00:32:40

So I've basically created a set of values that are like business related

Vit Muller: 00:32:44

custom values, and then when they sign up, I say, look, if you're gonna be

Vit Muller: 00:32:48

building anything yourself, here's how you need to understand custom values.

Vit Muller: 00:32:51

Just use that.

Vit Muller: 00:32:52

It's a reference points, reference point so that you can globally change it.

Vit Muller: 00:32:57

And when they get, it's oh, that's cool, otherwise I'm gonna be in a lot of pain.

Vit Muller: 00:33:00

yeah.

Vit Muller: 00:33:01

But also it sets me up making it a lot easier.

Vit Muller: 00:33:03

So anyway, so I've got this one snapshot that I always drop into

Vit Muller: 00:33:07

every subaccount when they sign up.

Vit Muller: 00:33:08

And then I just get my VA a task to link all those new notifications properly.

Vit Muller: 00:33:13

It is an extra step and it might take three hours, but it's

Vit Muller: 00:33:17

just, I like to impress people.

Vit Muller: 00:33:19

I like to impress my customers.

Vit Muller: 00:33:21

So it looks like prop proper, you know?

Vit Muller: 00:33:23

why am I saying this?

Vit Muller: 00:33:25

is because, that tool you mentioned where automatically when you create a new sub

Vit Muller: 00:33:32

account, it automatically pushes that in.

Vit Muller: 00:33:35

That's what I've done.

Vit Muller: 00:33:37

because you've got your right, so it's also the agency custom values.

Vit Muller: 00:33:42

So in my system, when in the sub-accounts, my customers, when they

Vit Muller: 00:33:46

get notification from the system, I want the notification to come from.

Vit Muller: 00:33:51

You know, my agency name, in the footer, have some extra Ps if you

Vit Muller: 00:33:55

start with sales or Ps if you do this, click here, book a call.

Vit Muller: 00:33:58

'cause I'm always trying to upsell as well.

Vit Muller: 00:34:01

So I know that those values, and there's about any of them, they never change,

Vit Muller: 00:34:06

they're like, details about our agency.

Vit Muller: 00:34:09

so I want, I want it to be by default, automatically always

Vit Muller: 00:34:13

come with every new sub account.

Vit Muller: 00:34:14

So that's the, what do you call that?

Vit Muller: 00:34:16

I don't even know what you exactly

Vit Muller: 00:34:18

Jason Rule.: initiator.

Vit Muller: 00:34:19

Yeah.

Vit Muller: 00:34:19

The custom values initiator.

Vit Muller: 00:34:20

Vit Muller.: CV initiator.

Vit Muller: 00:34:22

Yeah, we've been talking a lot by the way.

Vit Muller: 00:34:24

I, I was thinking maybe I'll like, I'll share a screen, I'll show you

Vit Muller: 00:34:26

guys like a use case, how I use it.

Vit Muller: 00:34:28

so you get, you guys can get the full picture.

Vit Muller: 00:34:30

so let

Vit Muller: 00:34:31

Jason Rule.: Great idea.

Vit Muller: 00:34:32

Vit Muller.: right, so we, we've got one

Vit Muller: 00:34:34

Jason Rule.: I'm looking forward to seeing this.

Vit Muller: 00:34:36

Vit Muller.: here we go.

Vit Muller: 00:34:37

So let's do, let's do an entire screen here.

Vit Muller: 00:34:40

alright, so this is the right page here.

Vit Muller: 00:34:42

So we've got this one system that are built called Reputation Management System.

Vit Muller: 00:34:46

which, when customers sign up, they go and they sign up

Vit Muller: 00:34:50

for, this is our landing page.

Vit Muller: 00:34:52

So this is our white level SaaS here in Australia, Stand out

Vit Muller: 00:34:54

from the pack that are built.

Vit Muller: 00:34:56

This is built on a high level, by the way.

Vit Muller: 00:34:58

So if anybody's got any, doubts that you can't build nice pages,

Vit Muller: 00:35:01

you can definitely do that.

Vit Muller: 00:35:02

So what we do a we do is people sign up, right?

Vit Muller: 00:35:04

They go into 14 day trial, they pick a plan, they sign up, and then

Vit Muller: 00:35:08

we upsell them on a down for you setup, which is all the email, the

Vit Muller: 00:35:11

phone system, all those cool things.

Vit Muller: 00:35:13

Once they're set up, that's good to go.

Vit Muller: 00:35:15

Then what we'd like to do is we say to them, look, there are some really cool

Vit Muller: 00:35:18

features out of the box in SaaS than now from the pack account, such as being able

Vit Muller: 00:35:22

to send out review requests and all that.

Vit Muller: 00:35:24

With automation comes more profitability.

Vit Muller: 00:35:26

So if you wanted to fully automate your business, this is what

Vit Muller: 00:35:28

the profit roadmap system is.

Vit Muller: 00:35:30

We build it and you can just, you know, miss the customer misses customer.

Vit Muller: 00:35:33

If you guys, I like this idea.

Vit Muller: 00:35:35

It's like Pokemons, you wanna collect them all because once you do, your

Vit Muller: 00:35:39

business will be more profitable.

Vit Muller: 00:35:41

So we build a snapshot for each one of them and we explain

Vit Muller: 00:35:43

to them what a snapshot is.

Vit Muller: 00:35:44

We're very transparent of our customers.

Vit Muller: 00:35:46

Like we've done all the work and you can just go here and buy it

Vit Muller: 00:35:51

and look, you just need to have an active subscription with us.

Vit Muller: 00:35:54

And then you just pay.

Vit Muller: 00:35:56

So this one is two grand.

Vit Muller: 00:35:57

You just one time fee and then we'll just, we'll just go in and

Vit Muller: 00:36:00

we'll install into your account.

Vit Muller: 00:36:02

It'll be very much on brand and fully bespoke set up around your business.

Vit Muller: 00:36:06

Right?

Vit Muller: 00:36:06

We don't talk about customer values through customers, right?

Vit Muller: 00:36:09

We talk about bespoke setup, right?

Vit Muller: 00:36:11

so that's one of the systems that we do.

Vit Muller: 00:36:13

Now what I've done is inside GHL plugins.

Vit Muller: 00:36:19

Where is my, you gotta log in here.

Vit Muller: 00:36:21

The, you've got this cool little thing called, business tool, or you

Vit Muller: 00:36:24

got, by the way, this is this new ui.

Vit Muller: 00:36:26

I like it, it's a lot cleaner.

Vit Muller: 00:36:28

You had the way

Vit Muller: 00:36:30

riverside_screenshare_hd_synced-video_screenshare_high_level experien_0154: We're good.

Vit Muller: 00:36:30

Vit Muller.: it was a bit chaotic, but this is cool.

Vit Muller: 00:36:32

so

Vit Muller: 00:36:33

Jason Rule.: We're getting better.

Vit Muller: 00:36:33

It's under integrations.

Vit Muller: 00:36:34

Vit Muller.: that's right.

Vit Muller: 00:36:35

Yeah, there you go.

Vit Muller: 00:36:35

so you got this custom values form here.

Vit Muller: 00:36:39

So what, what the way you do it, guys, so you just need to plug in your

Vit Muller: 00:36:42

agency API, and that's how you pull in your subaccount IDs and everything.

Vit Muller: 00:36:46

And then I create, so I've got one subaccount for reputation management

Vit Muller: 00:36:50

system, which is my developer Subaccount, which the snapshot is based off, right?

Vit Muller: 00:36:55

So you pull it in and then what you do is you, you edit.

Vit Muller: 00:37:02

So I've already done the work, right?

Vit Muller: 00:37:03

So you categorize things.

Vit Muller: 00:37:05

It'll make a little sense in a second when I show you.

Vit Muller: 00:37:08

Maybe, man, let me show you first what it looks like on the front end.

Vit Muller: 00:37:10

It'll probably make more sense.

Vit Muller: 00:37:12

Jason Rule.: Are you using the onboarding tool Vit?

Vit Muller: 00:37:15

Vit Muller.: no.

Vit Muller: 00:37:16

So I use HL Pro Tools, as well.

Vit Muller: 00:37:19

So I've got a bit of a hybrid setup, but with the onboarding,

Vit Muller: 00:37:23

I built my own actually, before we even started working together.

Vit Muller: 00:37:26

So I'm, I'm, yeah, but we can talk about it too, for sure.

Vit Muller: 00:37:31

'cause it is a good product.

Vit Muller: 00:37:32

I just already built my own way, So check this out guys.

Vit Muller: 00:37:35

Right?

Vit Muller: 00:37:35

So this customer, he, they've signed up and what we've done is we've

Vit Muller: 00:37:40

plugged the form, this is the GHL plugins custom values form, and it just

Vit Muller: 00:37:44

shows up in the left hand side menu.

Vit Muller: 00:37:47

now we use it internally, we do the setup for customers for most of the time.

Vit Muller: 00:37:52

But what it does is I've categorized these into different areas.

Vit Muller: 00:37:55

So your agency info, that's us.

Vit Muller: 00:37:58

And I've embedded my Loom video so that it explains, how you fill up these values

Vit Muller: 00:38:02

and where these values come from, and then you've got your branding and other things.

Vit Muller: 00:38:07

I can easily click key and change the hex codes on colors and whatever hit safe.

Vit Muller: 00:38:12

And within a, a couple of seconds there's a little bit of deal delay with API,

Vit Muller: 00:38:17

but within a couple of seconds, all of those values will be pushed into the,

Vit Muller: 00:38:21

the actual custom values that are, in the settings, in the sub account

Vit Muller: 00:38:25

for those of you guys like, who still don't, what are we talking about here?

Vit Muller: 00:38:29

custom values is under settings in, in the sub account.

Vit Muller: 00:38:31

So this is what they are, right?

Vit Muller: 00:38:32

So I was talking about those eight seconds, do we wanna time it?

Vit Muller: 00:38:35

look at this, right?

Vit Muller: 00:38:37

I'm trying to find a custom value, so maybe I wanna change this one.

Vit Muller: 00:38:39

I'm gonna click these three dots here, click edit, change it here,

Vit Muller: 00:38:45

type it in here, hit update.

Vit Muller: 00:38:48

I'll just put a space here, hit update.

Vit Muller: 00:38:51

1, 2, 3, 4, 5, 6. Right?

Vit Muller: 00:38:57

So eight seconds for sure.

Vit Muller: 00:38:58

Right?

Vit Muller: 00:38:59

And that's one value, right?

Vit Muller: 00:39:00

So what this is, is instead of doing it that way.

Vit Muller: 00:39:03

You go into this custom value form and you just update multiple things at once,

Vit Muller: 00:39:10

then hit save and kaboom you're done.

Vit Muller: 00:39:13

that's how we do it.

Vit Muller: 00:39:14

It's highly powerful, highly scalable.

Vit Muller: 00:39:16

And because you can embed these loom videos, I've got a process where if I

Vit Muller: 00:39:19

hire additional VAs, they don't have to ask me how do I do it, or if they

Vit Muller: 00:39:23

get stuck, they can just watch this.

Vit Muller: 00:39:25

But it's also not just VAs.

Vit Muller: 00:39:27

If I got a customer who says, you know what?

Vit Muller: 00:39:29

I don't wanna pay two grand for the setup of that particular

Vit Muller: 00:39:32

module, can we do it ourselves?

Vit Muller: 00:39:35

I'm like, yes, you can.

Vit Muller: 00:39:37

These days.

Vit Muller: 00:39:38

I actually do qualify the customer when they say that.

Vit Muller: 00:39:40

I ask them a couple of things just to really gauge, I get that they're trying

Vit Muller: 00:39:44

to save money, but like I'm trying to gauge, will you be capable of doing it?

Vit Muller: 00:39:48

Because what I don't wanna do is you come back to me later on halfway through

Vit Muller: 00:39:51

the process where you've messed a couple things and now you want us to do it.

Vit Muller: 00:39:55

Now we're gonna actually charge you more than what we would've charged you if

Vit Muller: 00:39:58

you just let us do it from the get go.

Vit Muller: 00:40:00

that's also a good one to, to think about.

Vit Muller: 00:40:02

But yeah, so, you know, it allows us to do it.

Vit Muller: 00:40:04

Now the way I've done it is, let's say this particular, this is, I

Vit Muller: 00:40:07

was gonna show you the reputation one, but I don't have a link here.

Vit Muller: 00:40:09

But this is for another system that we sell the Essential Business Marketing

Vit Muller: 00:40:12

System, which is on our profit roadmap.

Vit Muller: 00:40:15

We've got, we've got 10 of them.

Vit Muller: 00:40:17

So the essential one is the first one that we, we sell.

Vit Muller: 00:40:20

they all do a couple different things, but yeah, so if they, so because we

Vit Muller: 00:40:24

have there's like bunch of different values for this particular system.

Vit Muller: 00:40:27

What you can do is you actually create these different groups.

Vit Muller: 00:40:30

So we got branding separate.

Vit Muller: 00:40:33

To like email sending and notification stuff here, yeah, so that's, that's

Vit Muller: 00:40:39

how you see it on the front end.

Vit Muller: 00:40:40

And that's the use case.

Vit Muller: 00:40:41

It's like really easy.

Vit Muller: 00:40:43

Now, on the backend.

Vit Muller: 00:40:45

On the backend, it's, this is how you program it, right?

Vit Muller: 00:40:48

So basically once you get your API connected, go and

Vit Muller: 00:40:53

this is, it's called pages.

Vit Muller: 00:40:55

the na naming convention is called Pages.

Vit Muller: 00:40:57

So look, I'll actually show you that and that, that correct

Vit Muller: 00:41:00

one we're just looking at.

Vit Muller: 00:41:01

so it just makes more sense.

Vit Muller: 00:41:02

That was the essential one.

Vit Muller: 00:41:04

So if I go to the essential one here, you'll see exactly how

Vit Muller: 00:41:08

I've set it up on the back end.

Vit Muller: 00:41:10

So Agency Info is this first step one agency info, right?

Vit Muller: 00:41:16

And here are my values.

Vit Muller: 00:41:18

these are literally my agency values.

Vit Muller: 00:41:20

They're always gonna be the same, every single subaccount.

Vit Muller: 00:41:24

So instead of me having to populate those, and this is actually, we didn't mention

Vit Muller: 00:41:29

that, instead of me having to populate those every single time, what you do here

Vit Muller: 00:41:33

is, is you can set up default values.

Vit Muller: 00:41:38

Can you see those default values?

Vit Muller: 00:41:39

I've got default value, the login URL, default value agency name, default

Vit Muller: 00:41:44

value social media links that we have.

Vit Muller: 00:41:46

'cause we want our customers to engage us through socials and whatnot.

Vit Muller: 00:41:50

means I don't have to even have to fill that up.

Vit Muller: 00:41:52

I just click and it's pushes it into a sub account like two seconds.

Vit Muller: 00:41:57

And then how you bring in more values, you just click on art field,

Vit Muller: 00:42:01

click in there, go into the search.

Vit Muller: 00:42:03

Search by name.

Vit Muller: 00:42:05

So this will pull in from the high level, from that sub account

Vit Muller: 00:42:09

and say, socials, URL, YouTube.

Vit Muller: 00:42:11

There it is.

Vit Muller: 00:42:12

Now I've got it Pfizer, which I'm just showing an example.

Vit Muller: 00:42:15

I could leave it empty, obviously I could leave it empty if it's

Vit Muller: 00:42:17

meant to be unique per sub account and don't put anything in there.

Vit Muller: 00:42:22

But yeah, it's pretty cool.

Vit Muller: 00:42:23

And then I can also change it into a number field or hex code field.

Vit Muller: 00:42:28

Yeah.

Vit Muller: 00:42:29

So I love the product.

Vit Muller: 00:42:31

It's such a, you might think such a small thing, but it's, it's huge.

Vit Muller: 00:42:34

Yeah.

Vit Muller: 00:42:35

Anyway, that's me enough sharing, kind of feel like I stole your

Vit Muller: 00:42:37

thunder there a little bit Jason.

Vit Muller: 00:42:39

Jason Rule.: No, you're, you do a better demo than I do.

Vit Muller: 00:42:42

I'm curious, so that first step, those are all your agencies or

Vit Muller: 00:42:46

your agency custom values, which are coming from a snapshot, right?

Vit Muller: 00:42:51

Do you have a snapshot with all of those custom values?

Vit Muller: 00:42:54

Vit Muller.: that comes in with, that very first one that's not even

Vit Muller: 00:42:56

part of the profit robot modules.

Vit Muller: 00:42:58

'cause the profit robot modules are upsells.

Vit Muller: 00:43:01

So we have another snapshot called, a new SaaS account.

Vit Muller: 00:43:05

That's just like a power process.

Vit Muller: 00:43:07

We always load it into new subaccounts regardless.

Vit Muller: 00:43:10

So every single customer, they sign up, we load it into their subaccount.

Vit Muller: 00:43:14

And, that one actually show you that, just for context for the guys, watching.

Vit Muller: 00:43:19

By the way, guys, this part of the interview, this is visual, right?

Vit Muller: 00:43:23

So if you're watching on Apple, apple Podcast or whatever, obviously

Vit Muller: 00:43:28

you wouldn't be able to see it.

Vit Muller: 00:43:29

So I'm gonna try and do my best to explain, add a bit of a commentary

Vit Muller: 00:43:32

to what we're talking about here.

Vit Muller: 00:43:35

But, yeah, if you wanna see it, go to our YouTube channel, is what I was gonna say.

Vit Muller: 00:43:39

so I'm just gonna show you this.

Vit Muller: 00:43:40

So we've got SaaS, I should say new.

Vit Muller: 00:43:45

Here, new S-O-F-T-P account.

Vit Muller: 00:43:47

That's what we call that one.

Vit Muller: 00:43:48

So that's a subaccount called new S-O-F-T-P account,

Vit Muller: 00:43:52

which we've snapshot it.

Vit Muller: 00:43:54

So we've got a snapshot of the, on the base of this, right?

Vit Muller: 00:43:58

I mean, that's whole another episode talking about snapshots

Vit Muller: 00:44:00

and explain how those works.

Vit Muller: 00:44:01

But, so we've got a snapshot.

Vit Muller: 00:44:02

He and this snapshot, when I go into settings and go into custom

Vit Muller: 00:44:06

values, what we, by default, we just like to keep it clean and organized

Vit Muller: 00:44:12

because chaos doesn't scale, right?

Vit Muller: 00:44:13

So what we've got folders, we got, 18 values for our agency values.

Vit Muller: 00:44:18

Say you go, I was right.

Vit Muller: 00:44:19

I was saying 20.

Vit Muller: 00:44:20

So I was not far, not too far off.

Vit Muller: 00:44:21

Then we got business values.

Vit Muller: 00:44:23

So everything that says business and beyond, it's.

Vit Muller: 00:44:28

Would be specific to the client, the agency.

Vit Muller: 00:44:30

That's always gonna be us.

Vit Muller: 00:44:31

So we got, eight for just business.

Vit Muller: 00:44:33

Then we got, 13 values for branding, seven values for email setup, eight

Vit Muller: 00:44:38

values for legal, six values for socials, and four values for Google, slash meta.

Vit Muller: 00:44:43

API.

Vit Muller: 00:44:45

That's for like businesses who want to advertise.

Vit Muller: 00:44:47

So if for going an agency,

Vit Muller: 00:44:48

Jason Rule.: it.

Vit Muller: 00:44:49

Vit Muller.: you see we have, you know, CRM names, CRM, login,

Vit Muller: 00:44:52

URL, all that, all that stuff.

Vit Muller: 00:44:56

Now another reason why I've done that is I always like to think about

Vit Muller: 00:45:02

not just scale, but also change.

Vit Muller: 00:45:04

Like how do you plan for change?

Vit Muller: 00:45:05

If I wanted to, I wanna have the power to be able to change.

Vit Muller: 00:45:08

If I one day decide, you know what?

Vit Muller: 00:45:10

Stand out from the buck.

Vit Muller: 00:45:11

It's a bloody long name.

Vit Muller: 00:45:13

I always knew it.

Vit Muller: 00:45:14

what if I wanna make it a shorter CRM name one day?

Vit Muller: 00:45:18

Well, I could go into, into he and change that from.

Vit Muller: 00:45:24

Days to whatever the new name is, you know?

Vit Muller: 00:45:26

so you could do it that way.

Vit Muller: 00:45:28

So that's how, how we do that.

Vit Muller: 00:45:29

'cause we want our customers to be presented with our values to that.

Vit Muller: 00:45:34

And then with the business values.

Vit Muller: 00:45:37

So we got things like, it's like stock standard stuff doesn't feel like much

Vit Muller: 00:45:42

but when you think about a regular business, contact us page, frequently

Vit Muller: 00:45:46

asked questions page, Google Maps link phone number sent as a text template.

Vit Muller: 00:45:51

Website, website, SEO, things like that.

Vit Muller: 00:45:56

It's like, why would you do that?

Vit Muller: 00:45:57

It's well there's also a thing called trigger links and we're gonna have

Vit Muller: 00:46:01

contact us page as a trigger link.

Vit Muller: 00:46:03

'cause trigger links is what then gives you the power to be able to see what

Vit Muller: 00:46:07

people click on and how people engage.

Vit Muller: 00:46:09

We like to have values for URL links.

Vit Muller: 00:46:12

So, yeah, so we got all those.

Vit Muller: 00:46:13

I'll show you one more.

Vit Muller: 00:46:14

I don't wanna go.

Vit Muller: 00:46:15

yeah, so like branding, now this is, by the way, this is before

Vit Muller: 00:46:19

high levels came up with their, brand, brand voice brand guide.

Vit Muller: 00:46:22

But even then, these days it's still good because you can actually,

Vit Muller: 00:46:26

they've made it super simple.

Vit Muller: 00:46:27

Now you can actually pull in custom values that are using X code.

Vit Muller: 00:46:30

So it's still, the use case is still there.

Vit Muller: 00:46:32

they didn't diminish it.

Vit Muller: 00:46:34

Yeah.

Vit Muller: 00:46:34

So it's brilliant.

Vit Muller: 00:46:35

Jason Rule.: Yep.

Vit Muller: 00:46:36

Vit Muller.: yeah.

Vit Muller: 00:46:36

So like business values, these are like, actually one of the most, most

Vit Muller: 00:46:39

important ones is branding ones, right?

Vit Muller: 00:46:41

So your about info paragraph, brand colors, we like to just go by bright,

Vit Muller: 00:46:46

brighter, dark, darker rather than primary, secondary, slogan, tagline,

Vit Muller: 00:46:51

you know, color buttons, food of background, fabric and image, logo,

Vit Muller: 00:46:55

image for bright backgrounds and logo image for dark backgrounds.

Vit Muller: 00:46:59

You have those.

Vit Muller: 00:47:00

Any new customer that signs up again, even if they wanted to build themselves, you

Vit Muller: 00:47:04

just make a smaller loo video and say to the customer, Hey, just grab this and use

Vit Muller: 00:47:08

this on the back of, because you're gonna put your logo in emails, you're gonna

Vit Muller: 00:47:12

put your logo on a website page, you're gonna put it in lots of different places.

Vit Muller: 00:47:17

And maybe, you know, like this gives you ability later down a track just

Vit Muller: 00:47:22

to rebrand and just change it in one place and then you're done.

Vit Muller: 00:47:27

Rebranding can be very, very costly.

Vit Muller: 00:47:29

So, yeah.

Vit Muller: 00:47:31

Jason Rule.: Yes, for sure.

Vit Muller: 00:47:33

Vit Muller.: stop

Vit Muller: 00:47:34

Jason Rule.: So the reason I was asking about that is you're doing

Vit Muller: 00:47:37

something that's interesting.

Vit Muller: 00:47:38

It's one of the things that I, that I see often is that there's right,

Vit Muller: 00:47:44

you know, have you ever heard of a produce principle, the 80 20 rule?

Vit Muller: 00:47:48

Vit Muller.: Yeah, yeah.

Vit Muller: 00:47:49

Do do 20, 20, 20% of the work that brings 80% of the revenue.

Vit Muller: 00:47:54

Jason Rule.: Yeah.

Vit Muller: 00:47:55

Right.

Vit Muller: 00:47:55

So, same thing goes with custom values also.

Vit Muller: 00:47:57

So, 80% it's either 80 or 20, right?

Vit Muller: 00:48:01

80% is either going to be, you just wanna automatically preload custom values.

Vit Muller: 00:48:06

You want these, these out of a hundred, you want these 80 to automatically

Vit Muller: 00:48:10

be the same no matter what.

Vit Muller: 00:48:13

Now these 20, I want my client to be able to either through client

Vit Muller: 00:48:17

input or it needs to be, relevant.

Vit Muller: 00:48:20

To my new client, the one that's getting the sub account, or it's

Vit Muller: 00:48:24

20 80, like these 20, I want to be able to have standardized.

Vit Muller: 00:48:27

So the phrase that I use is standardized.

Vit Muller: 00:48:29

So 20%, 20 of them are always going to be the same.

Vit Muller: 00:48:32

They're just gonna automatically load 80%.

Vit Muller: 00:48:36

That's where that form comes in.

Vit Muller: 00:48:37

So we actually have a tool that may make your life a little bit easier.

Vit Muller: 00:48:41

The CB initiator can just simply load custom values because in some cases,

Vit Muller: 00:48:46

some people might watch this video and be like, well, this is great, but I really

Vit Muller: 00:48:49

don't wanna push a button to enter a form.

Vit Muller: 00:48:51

It's, to me, it's kind of funny, like it's kinda like standing in front of a

Vit Muller: 00:48:54

microwave and saying, hurry up, come on.

Vit Muller: 00:48:56

You know, it's, it's been 30 seconds already.

Vit Muller: 00:48:59

Now, on the flip side, some agencies are absolutely built for scale.

Vit Muller: 00:49:03

They have standardized things so well that they only have one or two

Vit Muller: 00:49:07

things that are need to be customized.

Vit Muller: 00:49:10

So they're like 98 2.

Vit Muller: 00:49:13

So for those people that you just simply have custom values that you wanna load,

Vit Muller: 00:49:17

completely populated every single time.

Vit Muller: 00:49:19

That tool is the custom values initiator because every new sub

Vit Muller: 00:49:24

account that loads, they're just gonna be completely populated.

Vit Muller: 00:49:27

You don't even need a form because you don't want anybody

Vit Muller: 00:49:29

to edit them or change them.

Vit Muller: 00:49:32

Then we made one more tool, it's called Account Creator.

Vit Muller: 00:49:36

That one I'm super stoked about because it has the ability, because let's say

Vit Muller: 00:49:40

for example, you're one of those agencies and you've standardized everything.

Vit Muller: 00:49:44

Like you just want to make custom values.

Vit Muller: 00:49:47

You want an easy button.

Vit Muller: 00:49:48

Anytime a specific newest, anytime a new account is created,

Vit Muller: 00:49:53

just load these custom values.

Vit Muller: 00:49:54

That's easy.

Vit Muller: 00:49:55

That's the custom values initiator.

Vit Muller: 00:49:56

That's for, that's globally.

Vit Muller: 00:49:58

So agency down new sub-accounts.

Vit Muller: 00:50:01

So let's say for example, that same agency has niches.

Vit Muller: 00:50:04

They have restaurants, they have lawn mowing companies, they have dog care, and

Vit Muller: 00:50:07

each SNAP snapshot is slightly different.

Vit Muller: 00:50:10

So they have, they have a different snapshot, which means they have different

Vit Muller: 00:50:13

custom values that are, that they want to automatically be preloaded, right?

Vit Muller: 00:50:18

Because it may be the offer, it may be the landing page, so on and so forth.

Vit Muller: 00:50:21

So we ca, we made account creator.

Vit Muller: 00:50:24

So account creators actually very slick.

Vit Muller: 00:50:27

What it will do is if you apply a tag to a contact, let's say for example, somebody

Vit Muller: 00:50:33

bought the dog trainer subaccount, you apply it to a tag, to that contact, this

Vit Muller: 00:50:38

tool will go and go through all of the process that you normally do to create a

Vit Muller: 00:50:42

new subaccount name, address, everything.

Vit Muller: 00:50:45

It creates the new subaccount fires, the automation inside of the agency itself,

Vit Muller: 00:50:49

which then sends the onboarding, right?

Vit Muller: 00:50:51

So, hey, welcome, here's your login link.

Vit Muller: 00:50:55

But what it does is since you applied the tag dog trainer,

Vit Muller: 00:50:58

it creates the sub-account.

Vit Muller: 00:51:00

It loads the custom values from the snapshot that you select, and then it

Vit Muller: 00:51:05

populates those custom values from.

Vit Muller: 00:51:07

Sub account that the snapshot was created from.

Vit Muller: 00:51:10

Now that's very nerdy to work back from, but if you've been inside a high level,

Vit Muller: 00:51:13

a little bit, a couple bells just went off in your head because you realize wait

Vit Muller: 00:51:17

a minute, I can have unlimited niches.

Vit Muller: 00:51:19

I just simply apply a tag to them and it's gonna create the sub

Vit Muller: 00:51:22

account completely populated out.

Vit Muller: 00:51:24

I don't have to do anything, and it's gonna populate custom values based

Vit Muller: 00:51:28

off of what niche they bought in.

Vit Muller: 00:51:31

That's exactly what this tool does.

Vit Muller: 00:51:33

So those three things that we do for custom values, the form that you just

Vit Muller: 00:51:37

showed, which makes it super easy, you can load defaults and somebody can

Vit Muller: 00:51:41

hit submit and it's gonna preload 'em.

Vit Muller: 00:51:43

We have the CB initiator, which just simply preloads custom

Vit Muller: 00:51:46

values proto protos principle.

Vit Muller: 00:51:48

You know, I've got these 20 are always gonna load.

Vit Muller: 00:51:50

I don't want to even push a button to hit save.

Vit Muller: 00:51:52

I don't wanna wait on it.

Vit Muller: 00:51:53

Cool.

Vit Muller: 00:51:53

Just do that Then.

Vit Muller: 00:51:55

Then the next one is, is hey, I've standardized things to the point to

Vit Muller: 00:51:59

where I just want, an easy button to where as soon as somebody buys

Vit Muller: 00:52:03

something, I don't have to do anything.

Vit Muller: 00:52:05

Including VAs, and that's the, that's the, the account creator.

Vit Muller: 00:52:08

Vit Muller.: So I haven't used the account creator.

Vit Muller: 00:52:10

My question to that would be, so I paid 4 97.

Vit Muller: 00:52:13

I'm on, I've got a SaaS configurator set up with the

Vit Muller: 00:52:16

rebuilding and everything, right?

Vit Muller: 00:52:18

So

Vit Muller: 00:52:19

Jason Rule.: Mm-hmm.

Vit Muller: 00:52:20

Vit Muller.: how does that work alongside with this?

Vit Muller: 00:52:23

Because to me, this sounds like this would set up a sub account through an

Vit Muller: 00:52:26

API, wouldn't apply the SaaS plans.

Vit Muller: 00:52:29

I would have to do that manually afterwards?.

Vit Muller: 00:52:33

Jason Rule.: that's the only limiter that this has is that unfortunately, high

Vit Muller: 00:52:38

level hasn't opened up the SaaS module to be able to, Hey, turn on rebilling.

Vit Muller: 00:52:44

That's the only thing that has to be done manually.

Vit Muller: 00:52:47

Vit Muller.: So this would be, because, you

Vit Muller: 00:52:49

Jason Rule.: rebilling is the only thing that doesn't trigger.

Vit Muller: 00:52:51

Vit Muller.: Yes, because like we've got, we've got, you know, our processes

Vit Muller: 00:52:54

go to our page, pick a plan, sign up, and that triggers everything,

Vit Muller: 00:52:57

the onboarding and everything.

Vit Muller: 00:53:00

so that, for us, that means, you know, if we wanna push sub account in

Vit Muller: 00:53:04

there, we have to go in and we have to get the customer to fill up a survey

Vit Muller: 00:53:08

form to provide us more details.

Vit Muller: 00:53:12

And then based off that is how we then set their business profile in the subaccount.

Vit Muller: 00:53:16

What you're saying is, if I've already got those fields against the contact

Vit Muller: 00:53:19

in my own subaccount, which is like subaccount to run my own business,

Vit Muller: 00:53:23

my agency business, then it would, it would take those custom field values

Vit Muller: 00:53:28

and push them into that new sub account as a business info and, and whatnot.

Vit Muller: 00:53:32

And plus

Vit Muller: 00:53:33

Jason Rule.: exactly

Vit Muller: 00:53:34

Vit Muller.: link it with a particular snapshot, all at a click off.

Vit Muller: 00:53:38

So that's a, I like that.

Vit Muller: 00:53:41

I like that.

Vit Muller: 00:53:41

It just means, it's just different path of, of sign up.

Vit Muller: 00:53:44

So.

Vit Muller: 00:53:46

Jason Rule.: Right.

Vit Muller: 00:53:46

Vit Muller.: It's not gonna be bulletproof.

Vit Muller: 00:53:47

It's not gonna be, that's only gonna be the one way from now going forward

Vit Muller: 00:53:50

because of the fact that we have a front end signup way, self self signup way.

Vit Muller: 00:53:56

So, so it's gonna, yeah, it's gonna look after those that we've talked to

Vit Muller: 00:54:00

and they say, yeah, we wanna go ahead.

Vit Muller: 00:54:01

And I say, okay, well don't worry about going to the website.

Vit Muller: 00:54:04

We'll, we'll set you up and then we'll just send you a link and then you, you

Vit Muller: 00:54:07

know, basically put your credit card details on file so we can flip it into

Vit Muller: 00:54:11

a SaaS rebuildable SaaS sub account.

Vit Muller: 00:54:13

Yeah.

Vit Muller: 00:54:14

Which is not a

Vit Muller: 00:54:15

Jason Rule.: And not everybody does that.

Vit Muller: 00:54:18

Right?

Vit Muller: 00:54:19

Some people just wanna sell websites, websites as a service.

Vit Muller: 00:54:22

It's a real thing.

Vit Muller: 00:54:22

I don't want to turn on rebilling.

Vit Muller: 00:54:23

I just simply want to create a new sub account for everybody that signs

Vit Muller: 00:54:26

up and pays me a hundred bucks.

Vit Muller: 00:54:28

Cool.

Vit Muller: 00:54:28

You can do that.

Vit Muller: 00:54:29

Vit Muller.: Yes.

Vit Muller: 00:54:29

I always, yeah.

Vit Muller: 00:54:30

So the, in my view, I,

Vit Muller: 00:54:31

Jason Rule.: So all of the use cases.

Vit Muller: 00:54:34

Yep.

Vit Muller: 00:54:34

Yeah.

Vit Muller: 00:54:35

It, so really what you're talking about, you're exactly right.

Vit Muller: 00:54:37

You have two diff, two different points of entry, like you can use

Vit Muller: 00:54:40

the SaaS, in terms of the form and everything else that high level has, or.

Vit Muller: 00:54:45

Whatever information you want.

Vit Muller: 00:54:46

Now think about this from your standpoint, like the way that you

Vit Muller: 00:54:49

systemize custom values and sequentially step one, step two, step three.

Vit Muller: 00:54:54

So imagine collecting all of that information ahead of time

Vit Muller: 00:54:57

before they even click buy.

Vit Muller: 00:54:59

And we convert those custom fields into custom values, and then when they

Vit Muller: 00:55:03

hit save, everything is just done.

Vit Muller: 00:55:06

with the exception of rebuilding, turning into SaaS.

Vit Muller: 00:55:11

So those, those, that's just three of her tools, and they solve custom

Vit Muller: 00:55:15

value problems in three different

Vit Muller: 00:55:16

Vit Muller.: I, I, I think you forget about your tool number

Vit Muller: 00:55:19

four, which is very popular tool.

Vit Muller: 00:55:20

Right.

Vit Muller: 00:55:21

Too as well.

Vit Muller: 00:55:21

I spoke to Sarah Cordiner, she's a big fan.

Vit Muller: 00:55:24

The task

Vit Muller: 00:55:25

Jason Rule.: Oh, she's amazing.

Vit Muller: 00:55:26

Yeah.

Vit Muller: 00:55:26

Vit Muller.: task manager, you know, like I use Clickup because I'm.

Vit Muller: 00:55:29

I like Clickup.

Vit Muller: 00:55:30

It's just, I'm never gonna go away from that.

Vit Muller: 00:55:32

That's me personally, but I'm a super nerd.

Vit Muller: 00:55:35

But I also know I'm probably complicating some things that could have done it more

Vit Muller: 00:55:38

easily and more scalable in that case.

Vit Muller: 00:55:40

So there you go.

Vit Muller: 00:55:41

chew on that one.

Vit Muller: 00:55:42

Hang on a minute.

Vit Muller: 00:55:43

Did, didn't you say like you're all for optimization?

Vit Muller: 00:55:46

I am, but I'm also very nerd and Clickup allows me to manage

Vit Muller: 00:55:50

projects at, more detail.

Vit Muller: 00:55:52

But you have built something and I haven't been using that particular product,

Vit Muller: 00:55:57

so I can't really talk much on there.

Vit Muller: 00:55:59

I only know that it's, it's kinda it looks like a trailer port and it's

Vit Muller: 00:56:04

sub account specific, but also you can reference it in another sub-accounts.

Vit Muller: 00:56:08

You can manage it and basically gives you ability for your customers

Vit Muller: 00:56:12

to go and submit job requests.

Vit Muller: 00:56:17

Is that, am I saying it right or do you wanna show it or, I don't know.

Vit Muller: 00:56:22

Jason Rule.: Yeah, I'll show it.

Vit Muller: 00:56:23

Yeah.

Vit Muller: 00:56:23

Yeah.

Vit Muller: 00:56:24

That's cool.

Vit Muller: 00:56:25

Let's see.

Vit Muller: 00:56:26

See if I can find the right screen.

Vit Muller: 00:56:28

So I'm gonna go to screen here.

Vit Muller: 00:56:30

I don't use this very often, so.

Vit Muller: 00:56:33

All right, we're gonna create the, the window, infinite window of loop.

Vit Muller: 00:56:37

Here we go.

Vit Muller: 00:56:38

so let's do this.

Vit Muller: 00:56:40

All right, so the reason I was asking about the onboarding thing is this, like

Vit Muller: 00:56:44

when I do these podcasts, I have this.

Vit Muller: 00:56:46

So imagine the first time a new user goes to a sub account.

Vit Muller: 00:56:50

This is called our onboarding tool.

Vit Muller: 00:56:51

This right here, you've got a handy dandy checklist.

Vit Muller: 00:56:54

Now everybody has their own client journey.

Vit Muller: 00:56:57

This is what I want them to do.

Vit Muller: 00:56:58

This is what I want them to do.

Vit Muller: 00:56:59

And when we created this, we actually created something called internal routing.

Vit Muller: 00:57:03

Nobody had ever done it before.

Vit Muller: 00:57:05

So when somebody comes to an sub account, the last thing you want them

Vit Muller: 00:57:08

to do is click around on the left side.

Vit Muller: 00:57:10

'cause it gets confusing, it gets overwhelming.

Vit Muller: 00:57:13

So one of the settings of this tool, it strips the left side to

Vit Muller: 00:57:16

where I can't click over here, I can't do anything as a new user.

Vit Muller: 00:57:19

Can you see that?

Vit Muller: 00:57:20

Okay,

Vit Muller: 00:57:20

Vit Muller.: yeah.

Vit Muller: 00:57:20

I'm just, Impressed.

Vit Muller: 00:57:21

'cause I didn't know it does that.

Vit Muller: 00:57:23

Oh, that's cool.

Vit Muller: 00:57:24

Jason Rule.: Thank you.

Vit Muller: 00:57:25

Yeah.

Vit Muller: 00:57:25

so it's called restrict menu.

Vit Muller: 00:57:26

It's just a very simple setting.

Vit Muller: 00:57:28

So the other thing that we want, what we want them to do is we want them to follow

Vit Muller: 00:57:32

a, a path and ideally a path that, that we've created that's gonna create the

Vit Muller: 00:57:37

ideal path, that they're happy, they get onboarded, super smooth, and we're able

Vit Muller: 00:57:44

to track where is that client through the onboarding process, what have they done.

Vit Muller: 00:57:50

Now here as the user, I can see that I'm 38% done.

Vit Muller: 00:57:54

But one of the things that you're also able to do is every time that

Vit Muller: 00:57:57

I click this as, as a user, this is the internal routing, we route them

Vit Muller: 00:58:02

directly to the subaccount within the subaccount where we want them to go.

Vit Muller: 00:58:06

So if I want to, if I say, Hey, alright, let's get your phone number.

Vit Muller: 00:58:10

It's gonna route them directly to the phone number area.

Vit Muller: 00:58:12

They're gonna be able to get in.

Vit Muller: 00:58:14

And of course if I wanted to be able to set up a, a video, I

Vit Muller: 00:58:16

could pop it up, and make it show.

Vit Muller: 00:58:18

All of these things are tools inside of the setting.

Vit Muller: 00:58:21

But what's cool of it is that it's applying 'cause I'm a user inside

Vit Muller: 00:58:25

of this sub account, but I'm a contact inside of the agency.

Vit Muller: 00:58:30

So imagine that this tool has the ability to be able to apply the tag to my contact,

Vit Muller: 00:58:36

onboarding slash get phone number.

Vit Muller: 00:58:39

So then I can create a, a curated experience to where now since I click

Vit Muller: 00:58:44

this, I can have a workflow, the contact gets the tag onboarding slash

Vit Muller: 00:58:48

get phone number internally, I set a timer for one hour in that workflow and

Vit Muller: 00:58:54

then my team goes and finishes a two P or whatever process that looks like.

Vit Muller: 00:58:57

So this is the onboarding tool.

Vit Muller: 00:58:59

so the reason I I show this first is 'cause it's something

Vit Muller: 00:59:02

that nobody's ever seen before unless they're a client of ours.

Vit Muller: 00:59:05

so.

Vit Muller: 00:59:06

That then leads into opening support tickets.

Vit Muller: 00:59:09

So one of the things you're asking about, you can use the project manager.

Vit Muller: 00:59:13

So what you're looking at here is this is a support ticketing system built

Vit Muller: 00:59:17

from our project management system.

Vit Muller: 00:59:20

So it is now, if this was not, blended out, there'd be a custom

Vit Muller: 00:59:25

menu link overall also on the left hand side called get support, right?

Vit Muller: 00:59:29

So anytime somebody wanted to do something, you'll notice

Vit Muller: 00:59:32

here, I can't click on these.

Vit Muller: 00:59:33

The only thing I can do is I can come in here and say, that please help.

Vit Muller: 00:59:38

Right?

Vit Muller: 00:59:39

All I can do is either comment on an existing ticket or I

Vit Muller: 00:59:43

can open a new one, right?

Vit Muller: 00:59:44

So if I wanna open a help ticket, I've got these different categories.

Vit Muller: 00:59:48

The categories are created inside of the project itself.

Vit Muller: 00:59:51

So this is a support technique system.

Vit Muller: 00:59:55

Inside of every sub account that I want and it's triggered and

Vit Muller: 00:59:58

it's set up as a custom menu link.

Vit Muller: 01:00:00

Or of course, over here on the onboarding thing, 'cause these are custom menu links.

Vit Muller: 01:00:05

So where does that go?

Vit Muller: 01:00:06

Let's go.

Vit Muller: 01:00:07

We're gonna go right here.

Vit Muller: 01:00:09

Oh, there's pulls.

Vit Muller: 01:00:10

So if I go here, if I go to the task board and if I go to more projects, if I

Vit Muller: 01:00:17

go over to Support desk, I'm gonna hide this so I can see, please help tavi.

Vit Muller: 01:00:22

So you can see here now I've got the project management system.

Vit Muller: 01:00:25

Oh, I'll go back for just a second.

Vit Muller: 01:00:27

So the task board, the task, you can have unlimited task.

Vit Muller: 01:00:31

And these are just the, the projects that we use for GHL plugins.

Vit Muller: 01:00:36

This is what we use for support.

Vit Muller: 01:00:38

By the way, we also use this support for all of our apps.

Vit Muller: 01:00:41

So if anybody has any of our 1300 apps and they click support and

Vit Muller: 01:00:45

they open a a ticket, it goes into our project management system,

Vit Muller: 01:00:49

Vit Muller.: From a whole another high level agency altogether.

Vit Muller: 01:00:52

You've got that too.

Vit Muller: 01:00:52

Is it?

Vit Muller: 01:00:53

Jason Rule.: Boom.

Vit Muller: 01:00:53

Yeah, so we actually have a lot of VA companies that are using our

Vit Muller: 01:00:56

project management system because it's a simple custom menu link.

Vit Muller: 01:01:01

Not only are we pulling in the contact id, we're pulling in the location id,

Vit Muller: 01:01:04

the agency id, so other VA companies are able to use this in one sub-account

Vit Muller: 01:01:11

and they say, here's a custom menu link.

Vit Muller: 01:01:13

And that custom menu link is unique because as you can see

Vit Muller: 01:01:16

here, there's other tasks on here.

Vit Muller: 01:01:18

And of course, now that I'm on here, I can take it, I can drag it and me

Vit Muller: 01:01:22

as the user that created this ticket, now I just got a white labeled email.

Vit Muller: 01:01:26

But if I open it up, please help tavi.

Vit Muller: 01:01:29

I should be able to see in theory activity.

Vit Muller: 01:01:32

You know, Vit, please help now if I reply to it.

Vit Muller: 01:01:36

Oh, what's your question, dude?

Vit Muller: 01:01:37

Vit Muller.: Yeah, I was gonna say, where do you see which

Vit Muller: 01:01:39

sub account it's coming from?

Vit Muller: 01:01:41

Jason Rule.: Ah, right here.

Vit Muller: 01:01:43

Subaccount ID is right here.

Vit Muller: 01:01:45

So it looks like with this one, ah, I know what happened.

Vit Muller: 01:01:48

So this is, this is an old one here.

Vit Muller: 01:01:51

So it's actually a bad

Vit Muller: 01:01:54

Vit Muller.: doesn't have a name or, yeah, yeah.

Vit Muller: 01:01:57

Jason Rule.: have a name because the subaccount that was created, it's

Vit Muller: 01:01:59

not through the onboarding process.

Vit Muller: 01:02:01

But if you look at these other ones, like Peyton's Lawn Care,

Vit Muller: 01:02:03

that's my son's Lawnmowing service.

Vit Muller: 01:02:05

So I can see the user that created it.

Vit Muller: 01:02:08

Vit Muller.: onboarding process, so if it, if it was created through

Vit Muller: 01:02:11

sales configurator, are you saying the name doesn't come through?

Vit Muller: 01:02:14

Jason Rule.: I think that this was, I think that the name has changed.

Vit Muller: 01:02:17

So this is the location id, the sub-account id right here,

Vit Muller: 01:02:21

this LOL one N. So I think that something glitch with the project.

Vit Muller: 01:02:25

Vit Muller.: Okay.

Vit Muller: 01:02:26

Jason Rule.: So I just happened to, for this video, I just happened to choose the

Vit Muller: 01:02:29

wrong, the wrong task to demonstrate that.

Vit Muller: 01:02:33

Let's go find another one.

Vit Muller: 01:02:33

Let's see if that's the case.

Vit Muller: 01:02:35

help with, need, help with timing of an SMS.

Vit Muller: 01:02:37

Let's see where that's at.

Vit Muller: 01:02:39

Task.

Vit Muller: 01:02:41

Where's that?

Vit Muller: 01:02:43

Vit Muller.: The joy

Vit Muller: 01:02:43

Jason Rule.: That's one of the things,

Vit Muller: 01:02:44

Vit Muller.: of software demos, right?

Vit Muller: 01:02:46

You're always trying to make him perfect, but

Vit Muller: 01:02:49

Jason Rule.: Yep.

Vit Muller: 01:02:50

Vit Muller.: I like it.

Vit Muller: 01:02:51

Jason Rule.: I think that something's, I think that something's off with this here.

Vit Muller: 01:02:55

I'll just show you.

Vit Muller: 01:02:56

I'll create a new help ticket.

Vit Muller: 01:02:58

I think.

Vit Muller: 01:02:58

I think something changed with, after I set up this subaccount,

Vit Muller: 01:03:03

all right, so Vit's.

Vit Muller: 01:03:04

Demo, if I come over here and if I go to support desk Vit's.

Vit Muller: 01:03:11

Demo right there.

Vit Muller: 01:03:12

So something glitched.

Vit Muller: 01:03:13

Oh yeah, it's there also.

Vit Muller: 01:03:15

So it looks like there must have been a delay between the API to be

Vit Muller: 01:03:18

able to pull in the location id.

Vit Muller: 01:03:20

Vit Muller.: okay.

Vit Muller: 01:03:20

yeah, so there's the API thing that's the same thing with custom values of

Vit Muller: 01:03:23

data, but I've hit the save on the form and then it wasn't there immediately.

Vit Muller: 01:03:27

But that's because of the API Takes a couple of seconds.

Vit Muller: 01:03:29

Yeah.

Vit Muller: 01:03:29

Oh, that explains it.

Vit Muller: 01:03:30

Jason Rule.: right.

Vit Muller: 01:03:31

Yep.

Vit Muller: 01:03:32

So that's that.

Vit Muller: 01:03:33

There's just a little bit of a delay.

Vit Muller: 01:03:35

but here I've got a fully functional project management system.

Vit Muller: 01:03:38

I can open it, I can assign it to any of my other users.

Vit Muller: 01:03:41

If one of my team is working on it and it's a billable project, they can come

Vit Muller: 01:03:45

up here and they can start a timer.

Vit Muller: 01:03:48

Vit Muller.: Oh yeah.

Vit Muller: 01:03:49

And they can start working.

Vit Muller: 01:03:50

They can minimize, minimize the thing on the right hand side.

Vit Muller: 01:03:52

Can you co collapse it?

Vit Muller: 01:03:54

Jason Rule.: yep.

Vit Muller: 01:03:55

you can drag it over here.

Vit Muller: 01:03:56

minimize what thing?

Vit Muller: 01:03:58

Vit Muller.: Well, the whole, the whole thing on the right

Vit Muller: 01:03:59

hand side of the screen.

Vit Muller: 01:04:00

So if, if you, if they're now doing a work, the VA is now in the sub

Vit Muller: 01:04:03

account going into automations, whatever, doing, doing actual work,

Vit Muller: 01:04:06

Jason Rule.: Yeah, yeah.

Vit Muller: 01:04:07

Vit Muller.: obviously the timer is important because that's for

Vit Muller: 01:04:09

billables if you're doing by hours.

Vit Muller: 01:04:11

but yeah.

Vit Muller: 01:04:11

Okay.

Vit Muller: 01:04:11

So you've just collapsed it.

Vit Muller: 01:04:12

Okay, cool.

Vit Muller: 01:04:13

Now, for me personally, and again, we, we've got a mix of people listening.

Vit Muller: 01:04:17

They have, I have people using different vendors for when it comes to actual,

Vit Muller: 01:04:22

like a true 24 7 live support, right?

Vit Muller: 01:04:26

Because this in a way could be use case for how you manage support

Vit Muller: 01:04:29

for customers, but it means you have to like internally manage it.

Vit Muller: 01:04:32

the beauty about using the other, other vendors like HL Pro Tools

Vit Muller: 01:04:35

is they've got a 24 7 live chat and you just, you know, customers

Vit Muller: 01:04:39

can go and chat to them directly.

Vit Muller: 01:04:40

So I already got that.

Vit Muller: 01:04:41

I'm not, not changing that, but what I see this as a use case.

Vit Muller: 01:04:45

Instead of calling that support desk, I could call that, job management or project

Vit Muller: 01:04:49

management where I've got customers, yes, they've got a support and they

Vit Muller: 01:04:53

can reach out to the, you know, through the chat widget to the, to the support

Vit Muller: 01:04:56

people provide from Azure Pro Tools.

Vit Muller: 01:04:59

But if they come to me and, and the customer says, Hey,

Vit Muller: 01:05:02

can you build me a website?

Vit Muller: 01:05:04

can you open up another browser tab?

Vit Muller: 01:05:05

Actually, by the way, on your Chrome and type in, stand out

Vit Muller: 01:05:09

from the park.com au slash

Vit Muller: 01:05:14

Jason Rule.: Com

Vit Muller: 01:05:14

Vit Muller.: yeah, sorry.

Vit Muller: 01:05:15

Yeah.

Vit Muller: 01:05:15

Dot no, it's dot com au slash services or just hit the menu.

Vit Muller: 01:05:21

Yeah.

Vit Muller: 01:05:21

Services.

Vit Muller: 01:05:22

Yeah.

Vit Muller: 01:05:23

This is something, I mentioned it on one of the earlier, a couple episodes back.

Vit Muller: 01:05:26

This is, something I built for myself because I have some

Vit Muller: 01:05:29

customers that like, they sign up.

Vit Muller: 01:05:32

We wanna sell them down for you.

Vit Muller: 01:05:34

Account setup, which we charge, you know, 1650 as a special, but only during the

Vit Muller: 01:05:39

signup process, otherwise it's 2200.

Vit Muller: 01:05:41

And the account setup is us configuring, you know, their phone system, the

Vit Muller: 01:05:45

phone number, regulatory bundle for us in Australia, or if they were

Vit Muller: 01:05:49

overseas, US, H, P and DOC, whatever.

Vit Muller: 01:05:51

Setting up the email system, setting up a basic voice, AI agent, chat

Vit Muller: 01:05:55

agent, reputation widget, chat widget, all those little things.

Vit Muller: 01:05:58

That's what the account setup is.

Vit Muller: 01:06:00

And we find some customers, they, they don't take on take up on that

Vit Muller: 01:06:04

upsell because what we say on that landing page, don't worry, if you

Vit Muller: 01:06:07

don't want to, you can do the set up yourself and we'll provide with videos.

Vit Muller: 01:06:11

Right Now what happens is some go down that route.

Vit Muller: 01:06:15

'cause again, they wanna save, right?

Vit Muller: 01:06:16

They don't really save at the end of the day, like just realize they

Vit Muller: 01:06:18

just wasted this time and they could have paid, it's another discussion.

Vit Muller: 01:06:22

But, sometimes they do that.

Vit Muller: 01:06:24

And they set certain things that are easy, like they set up the reputation or maybe

Vit Muller: 01:06:28

they figure out how to brand the chat widget and install it on the website.

Vit Muller: 01:06:32

But commonly they do get stuck on the phone number or the email set up because

Vit Muller: 01:06:35

we, you know, do custom subdomains.

Vit Muller: 01:06:37

We like 10 different subdomains for the email set up.

Vit Muller: 01:06:40

They get stuck on those things, but at this point they've already done

Vit Muller: 01:06:43

some of the, some portion of the setup so we can't go back to them.

Vit Muller: 01:06:47

It's well pay for the setup 'cause they've already done some of it.

Vit Muller: 01:06:51

So the way I've overcome this recently is I build this a la carte menu.

Vit Muller: 01:06:55

It looks like a restaurant menu.

Vit Muller: 01:06:57

So you got browse the menu, you got chef specials, you got your starters.

Vit Muller: 01:07:00

Jason Rule.: Nice.

Vit Muller: 01:07:02

Vit Muller.: these are like different services.

Vit Muller: 01:07:03

But if you go a little bit further down, there's a category

Vit Muller: 01:07:05

called, core system setups.

Vit Muller: 01:07:08

So we've basically itemized each thing separately.

Vit Muller: 01:07:12

So if they go, we are stuck on the calendar setup.

Vit Muller: 01:07:15

Can you do that one?

Vit Muller: 01:07:16

So you got, yeah.

Vit Muller: 01:07:17

Pay 300 bucks.

Vit Muller: 01:07:19

they can click on order Now it gives them a two step order form or

Vit Muller: 01:07:22

one step order form and they pay.

Vit Muller: 01:07:23

And then we do it.

Vit Muller: 01:07:25

We, we've only just launched this offering, like this restaurant menu

Vit Muller: 01:07:30

style pricing of different microservices.

Vit Muller: 01:07:32

Recently, I could definitely see a use case for the task manager where when they

Vit Muller: 01:07:40

place an order, it would automatically create a ticket in the task manager,

Vit Muller: 01:07:44

Jason Rule.: Yep.

Vit Muller: 01:07:46

Vit Muller.: attribute it to the sub account, and then if the customer

Vit Muller: 01:07:49

needs to provide more info, then, then just comment on the task.

Vit Muller: 01:07:52

So that could be a good,

Vit Muller: 01:07:53

Jason Rule.: Yep.

Vit Muller: 01:07:54

Great use case.

Vit Muller: 01:07:55

Vit Muller.: yeah.

Vit Muller: 01:07:56

Jason Rule.: so the reason I started here to show you Alright, using it

Vit Muller: 01:07:59

for support is, and actually that's just something that we just spun up

Vit Muller: 01:08:03

recently, because a lot of agencies started using it for project.

Vit Muller: 01:08:07

It's a project, it's a fully functional enterprise level project management

Vit Muller: 01:08:11

system, and it works across all sub accounts inside of the agency.

Vit Muller: 01:08:15

Now the only thing that you have to do to make it work inside of other sub-accounts

Vit Muller: 01:08:19

is share that custom minion link.

Vit Muller: 01:08:21

So we have a lot of agencies that are, that are taking our project management

Vit Muller: 01:08:26

system and adding As, as an add-on, either as a value add or they're selling

Vit Muller: 01:08:32

it because it is fully integrated.

Vit Muller: 01:08:34

It works with contacts, it works with users.

Vit Muller: 01:08:36

back to your point of custom, of standardizing things from a

Vit Muller: 01:08:40

snapshot standpoint, it works natively inside of, workflows.

Vit Muller: 01:08:45

So being able to go from a workflow to a task that the task got automatically

Vit Muller: 01:08:50

gets added to the project manager.

Vit Muller: 01:08:52

And I just want to show this real quick of, so the request support, right?

Vit Muller: 01:08:56

So that's this.

Vit Muller: 01:08:57

Here, I refresh it.

Vit Muller: 01:09:00

Vit Muller.: Because you can rename the naming conventions

Vit Muller: 01:09:02

could be different, right?

Vit Muller: 01:09:04

You can call it different thing.

Vit Muller: 01:09:06

Instead of support desk.

Vit Muller: 01:09:07

And what about that button that says help ticket?

Vit Muller: 01:09:09

Can you change that too?

Vit Muller: 01:09:11

Jason Rule.: Yeah, you can change that.

Vit Muller: 01:09:12

You can change that Also, you can change your categories, the

Vit Muller: 01:09:15

things that you want them to go to.

Vit Muller: 01:09:17

But if I go over here, if I click on Task Manager, one of the things you're

Vit Muller: 01:09:21

gonna notice, the tasks are different.

Vit Muller: 01:09:23

It doesn't have the same projects.

Vit Muller: 01:09:25

'cause I'm inside of a different sub account.

Vit Muller: 01:09:27

Vit Muller.: Mm-hmm.

Vit Muller: 01:09:29

Jason Rule.: So what what that means is, is that once you add this as a

Vit Muller: 01:09:33

custom, meaning link to another account, another sub-account, the project manager

Vit Muller: 01:09:38

itself, they have their own version of the project management system.

Vit Muller: 01:09:42

Vit Muller.: It's like a child, it's like a parent and child.

Vit Muller: 01:09:46

Jason Rule.: it it, it can be, it's literally

Vit Muller: 01:09:49

Vit Muller.: or, or like if they've got their own, which only lives in their

Vit Muller: 01:09:52

own sub account and doesn't reference back to your agency one if they wanted

Vit Muller: 01:09:56

Jason Rule.: Exactly.

Vit Muller: 01:09:56

Exactly.

Vit Muller: 01:09:58

Vit Muller.: so you could have two, you could have two.

Vit Muller: 01:09:59

Jason Rule.: they wanna have their own projects,

Vit Muller: 01:10:00

Vit Muller.: Yeah.

Vit Muller: 01:10:01

Yeah, I get it now.

Vit Muller: 01:10:01

So that's just for them and their team to manage things, whatever the use case is.

Vit Muller: 01:10:06

okay, cool.

Vit Muller: 01:10:08

And and, and the use case of the original one that you showed me for the customer

Vit Muller: 01:10:11

support, if I was using it for project management for, um, my SaaS customers, so

Vit Muller: 01:10:16

that's a default manually that shows up in every sub-account, but when they are

Vit Muller: 01:10:21

in their sub-account and they're looking at their cards or the trailer board or

Vit Muller: 01:10:26

whatever you, the view, the main view,

Vit Muller: 01:10:28

Jason Rule.: right.

Vit Muller: 01:10:28

Vit Muller.: would it only show them their own tickets?

Vit Muller: 01:10:32

None of the other

Vit Muller: 01:10:33

Jason Rule.: It would only show their tickets, correct?

Vit Muller: 01:10:36

Right.

Vit Muller: 01:10:36

It's it's their support desk.

Vit Muller: 01:10:38

Vit Muller.: in your agency, support tickets across all the other sub accounts.

Vit Muller: 01:10:43

Jason Rule.: Yep.

Vit Muller: 01:10:43

Exactly.

Vit Muller: 01:10:44

Vit Muller.: Brilliant.

Vit Muller: 01:10:44

I like

Vit Muller: 01:10:45

Jason Rule.: exactly right.

Vit Muller: 01:10:46

Yeah.

Vit Muller: 01:10:47

Yeah.

Vit Muller: 01:10:48

So that's just four of our tools.

Vit Muller: 01:10:50

Vit Muller.: One more question on this one.

Vit Muller: 01:10:51

Now I can get into the product demo here.

Vit Muller: 01:10:54

can you, can you customize, see, you know, like when you go into a

Vit Muller: 01:10:57

particular ticket, if somebody wants to create, can you go into a customer

Vit Muller: 01:11:00

sub account when they're creating a new ticket from scratch, as an example?

Vit Muller: 01:11:05

And what does it,

Vit Muller: 01:11:08

Jason Rule.: Yep.

Vit Muller: 01:11:08

We'll go here.

Vit Muller: 01:11:09

So we'll go here.

Vit Muller: 01:11:10

So I'm inside of a, a customer sub account.

Vit Muller: 01:11:12

What do you want me to do?

Vit Muller: 01:11:13

Vit Muller.: click on help ticket

Vit Muller: 01:11:15

Jason Rule.: Mm-hmm.

Vit Muller: 01:11:16

Vit Muller.: you select the category.

Vit Muller: 01:11:17

So this would be help your task name, select category.

Vit Muller: 01:11:21

Yeah.

Vit Muller: 01:11:21

So there's like different areas of, this is kinda like

Vit Muller: 01:11:24

Jason Rule.: Mm-hmm.

Vit Muller: 01:11:25

Vit Muller.: level support is like what area?

Vit Muller: 01:11:26

Like sites and then funnels,

Vit Muller: 01:11:28

Jason Rule.: Yep.

Vit Muller: 01:11:28

Vit Muller.: So you hit

Vit Muller: 01:11:29

Jason Rule.: And all of that is adjustable.

Vit Muller: 01:11:32

I'll, I'll show you here real quick.

Vit Muller: 01:11:33

So under request, uh, when I go over here, I can set up the categories and

Vit Muller: 01:11:37

even if I want to, so the categories, if I wanted to, I could even go over

Vit Muller: 01:11:42

here and I could create a task form

Vit Muller: 01:11:43

Vit Muller.: Okay.

Vit Muller: 01:11:44

That's what I was gonna,

Vit Muller: 01:11:45

Jason Rule.: a task form.

Vit Muller: 01:11:46

Vit Muller.: because I wouldn't want anybody to submit, I only want 'em

Vit Muller: 01:11:48

to submit once they provided all the context, including aloo video and

Vit Muller: 01:11:53

that sort of stuff, because I don't, I hate, I hate doing a back and

Vit Muller: 01:11:56

forth, trying to chase the customer to provide me with more context.

Vit Muller: 01:12:00

Right.

Vit Muller: 01:12:00

So

Vit Muller: 01:12:01

Jason Rule.: Exactly.

Vit Muller: 01:12:02

Yep.

Vit Muller: 01:12:03

So you can actually make it to where, yeah.

Vit Muller: 01:12:05

So when a specific category is selected, you can show a specific form that is

Vit Muller: 01:12:11

created right inside of the system here.

Vit Muller: 01:12:14

so create the first form, you select the category, you go and you just make it.

Vit Muller: 01:12:17

Vit Muller.: Required.

Vit Muller: 01:12:18

Jason Rule.: the great thing about it's is, yeah, you can use the form not only

Vit Muller: 01:12:23

on the support desk system, but you can drop the form because once you've created

Vit Muller: 01:12:27

it, you can take, you can take the embed code and it even has styled CSS and

Vit Muller: 01:12:33

you can make it look however you want.

Vit Muller: 01:12:34

You can drop it on a website.

Vit Muller: 01:12:36

So that means that you can use it for, your clients can use

Vit Muller: 01:12:41

it, your sub-account clients can use it to support their clients.

Vit Muller: 01:12:45

Vit Muller.: Right.

Vit Muller: 01:12:46

Yeah.

Vit Muller: 01:12:47

Well that's like a three tiers of, yeah.

Vit Muller: 01:12:50

Jason Rule.: is.

Vit Muller: 01:12:51

Vit Muller.: Okay, cool.

Vit Muller: 01:12:52

So yeah, so what I would do there for my use case be I would make a

Vit Muller: 01:12:55

required field to provide aloo video.

Vit Muller: 01:12:58

I would add, a hyperlink to explain, you know, what loo video is.

Vit Muller: 01:13:03

I always like to dumb it down, like just to cover all use cases, right?

Vit Muller: 01:13:07

All the different user experience, levels.

Vit Muller: 01:13:09

So I'll make that a required field.

Vit Muller: 01:13:11

can you also add a text description field below it?

Vit Muller: 01:13:14

Where you say, you know, if they dunno what loom, what the heck loom is, or

Vit Muller: 01:13:17

if they don't have it, then it'll be like, click here if you don't have loom.

Vit Muller: 01:13:20

loom is a simple screen sharing tool, things like that.

Vit Muller: 01:13:23

Okay, cool.

Vit Muller: 01:13:24

Jason Rule.: Mm-hmm.

Vit Muller: 01:13:26

Yep.

Vit Muller: 01:13:26

Long text, short text, additional context.

Vit Muller: 01:13:29

Vit Muller.: yeah.

Vit Muller: 01:13:29

Okay.

Vit Muller: 01:13:29

Yeah.

Vit Muller: 01:13:29

Sweet.

Vit Muller: 01:13:30

Okay.

Vit Muller: 01:13:30

Brilliant.

Vit Muller: 01:13:32

Alright.

Vit Muller: 01:13:32

where from here, hang on.

Vit Muller: 01:13:33

So,

Vit Muller: 01:13:34

Jason Rule.: We could, we could go on and on about

Vit Muller: 01:13:36

Vit Muller.: we could, yeah.

Vit Muller: 01:13:37

Jason Rule.: We just got through four.

Vit Muller: 01:13:37

Vit Muller.: So last time when we met in Dallas, you told me

Vit Muller: 01:13:41

about this mantra, this, you know, friction equals less velocity.

Vit Muller: 01:13:46

How did that.

Vit Muller: 01:13:47

Mindset evolve and how do you apply it when deciding what plugins to build next.

Vit Muller: 01:13:53

Jason Rule.: well, how it evolved, I think I've always kind of thought that way.

Vit Muller: 01:13:56

even though I learned things the hard way, often I learn them fast

Vit Muller: 01:14:00

and I start, I always start every assumption, assuming that I'm wrong.

Vit Muller: 01:14:04

So when I'm moving in a direction, I, one of the things I've been known to say is

Vit Muller: 01:14:09

I try to step back and I'm always asking myself is, how would I kick my own ass?

Vit Muller: 01:14:13

If I'm competing against me, what do I do?

Vit Muller: 01:14:17

so that's how, that's where that term philosophy and friction is, is I'm always

Vit Muller: 01:14:22

looking at what are my own constraints?

Vit Muller: 01:14:24

What are my own bottlenecks?

Vit Muller: 01:14:25

And because I see those as opportunities, because if I'm competing

Vit Muller: 01:14:28

against myself, I hope they stay,

Vit Muller: 01:14:31

Vit Muller.: Mm-hmm.

Vit Muller: 01:14:32

Jason Rule.: because then that becomes motivation for me to remove them.

Vit Muller: 01:14:35

'cause I'm really only competing against myself.

Vit Muller: 01:14:39

now how we, how we choose to develop plugins, Vit I wish I could tell you.

Vit Muller: 01:14:44

Because Pulse ai, like the example of that, that actually started a long

Vit Muller: 01:14:49

time ago because about a year ago, well about a year and a half ago when AI

Vit Muller: 01:14:53

really started to come on the waves, we intentionally stayed out of it because

Vit Muller: 01:14:58

there's a lot of really great binds inside of it doing some cool stuff.

Vit Muller: 01:15:01

So our goal is, our goal period is we are gonna be the preeminent developer

Vit Muller: 01:15:08

inside of the ecosystem of high level.

Vit Muller: 01:15:10

That's it.

Vit Muller: 01:15:10

We have one goal.

Vit Muller: 01:15:11

We wanna be the best of the best, the best.

Vit Muller: 01:15:13

so we can't do that and go and become experts in ai.

Vit Muller: 01:15:17

So, but what we can do is we can take the skill of being the best developer

Vit Muller: 01:15:25

inside of the high level system.

Vit Muller: 01:15:26

We can give those amazing brains inside of the, the AI space tools

Vit Muller: 01:15:32

to enhance what they know and apply those inside of high level.

Vit Muller: 01:15:36

so.

Vit Muller: 01:15:37

The idea that I had about a year and a half ago was, it would be

Vit Muller: 01:15:39

great if you could just simply take everything inside of the conversations

Vit Muller: 01:15:43

column, because I mean, you take a business that's been inside of

Vit Muller: 01:15:46

high level for a year, two years, three years, four years, five years.

Vit Muller: 01:15:50

It sucks that you have to build a knowledge base.

Vit Muller: 01:15:52

You shouldn't.

Vit Muller: 01:15:53

It's all right there.

Vit Muller: 01:15:54

Anything that should be said to a client has been said to a

Vit Muller: 01:15:57

client inside of conversations,

Vit Muller: 01:15:59

Vit Muller.: Right.

Vit Muller: 01:16:00

All the nuance different back and forth.

Vit Muller: 01:16:02

Yeah.

Vit Muller: 01:16:04

Jason Rule.: Yeah.

Vit Muller: 01:16:04

Yep.

Vit Muller: 01:16:04

Everything's there.

Vit Muller: 01:16:06

so I wanted to be able to pull that out and do something with it.

Vit Muller: 01:16:10

what I didn't know, I just dropped the idea.

Vit Muller: 01:16:12

Like, the most valuable part of a sub account, I believe wholeheartedly,

Vit Muller: 01:16:16

the most valuable part of a business that's inside of high level for

Vit Muller: 01:16:19

more than 24 months is with a doubt inside of the conversations

Vit Muller: 01:16:22

Vit Muller.: Well, I'll tell you this, right?

Vit Muller: 01:16:23

The perfect use case to me, and I've spoke to a customer a couple of months

Vit Muller: 01:16:28

back, like he says, I'm really busy.

Vit Muller: 01:16:32

I get, there's omnichannel inbox and I, I can go into the context

Vit Muller: 01:16:35

and get full context of the conversations history and all the

Vit Muller: 01:16:39

data is there and that's brilliant.

Vit Muller: 01:16:41

But it requires us to be really proactively and like looking at stuff.

Vit Muller: 01:16:45

And I wish the system was able to just tell me who do I need to follow up next?

Vit Muller: 01:16:50

Jason Rule.: Right,

Vit Muller: 01:16:50

Vit Muller.: I said to him, that's what pipelines are for.

Vit Muller: 01:16:53

Just going look through your pipelines.

Vit Muller: 01:16:54

yeah, I get it.

Vit Muller: 01:16:55

Pipeline stages.

Vit Muller: 01:16:56

I can see it there, but I can still see a multiple of contacts.

Vit Muller: 01:17:00

I just wanted to just tell me like, here are five contacts you definitely

Vit Muller: 01:17:04

need to reach out for today.

Vit Muller: 01:17:06

Not based on what pipeline stage there are, but based on the actual.

Vit Muller: 01:17:11

Hardcore data of, what's happening right now, what they clicked on,

Vit Muller: 01:17:14

what they're conversating about, because the data is power, and

Vit Muller: 01:17:18

yeah, that's what he was on about.

Vit Muller: 01:17:19

And I'm like, Hmm, I don't think we've got something like that.

Vit Muller: 01:17:23

So let me build you something.

Vit Muller: 01:17:25

So what I did is I built like a, a workflow, which every time somebody,

Vit Muller: 01:17:30

responds to an email or SMS, the AI sort of analyzes the sentiment.

Vit Muller: 01:17:36

Plus, you know, takes in account any of the existing custom fields.

Vit Muller: 01:17:41

And then based on that, it either sends the customer an

Vit Muller: 01:17:45

email or doesn't select it.

Vit Muller: 01:17:47

It's like a tiered escalation.

Vit Muller: 01:17:48

Jason Rule.: Mm-hmm.

Vit Muller: 01:17:50

Vit Muller.: So that's kinda like the, my workaround.

Vit Muller: 01:17:52

But then, then I went to Dallas and then you showed me something, which gives

Vit Muller: 01:17:55

you more like a, a dashboard almost.

Vit Muller: 01:17:58

So I kind of like that.

Vit Muller: 01:17:59

so yeah.

Vit Muller: 01:18:00

What is this The the pulses AI

Vit Muller: 01:18:02

Jason Rule.: Yeah.

Vit Muller: 01:18:03

Pulse.

Vit Muller: 01:18:03

Vit Muller.: because you do work with a lot of agency owners, what are like top

Vit Muller: 01:18:07

three, two to three, like friction points.

Vit Muller: 01:18:08

you constantly see that most agency like owners don't realize

Vit Muller: 01:18:13

that are slowing them down.

Vit Muller: 01:18:15

Jason Rule.: Onboarding.

Vit Muller: 01:18:17

yeah, the onboarding, the customers getting onboarding,

Vit Muller: 01:18:19

onboarding and attrition.

Vit Muller: 01:18:21

Right.

Vit Muller: 01:18:22

And drop off.

Vit Muller: 01:18:22

So which is attrition.

Vit Muller: 01:18:24

and stall, once.

Vit Muller: 01:18:26

If you can remove friction in those early days, the client gets velocity.

Vit Muller: 01:18:29

And once they get velocity, they have momentum and they're

Vit Muller: 01:18:31

not likely to to drop off.

Vit Muller: 01:18:33

It's just that simple.

Vit Muller: 01:18:34

So it's a simple math problem of how do you remove that friction?

Vit Muller: 01:18:37

How do you make the onboarding process step by step by step?

Vit Muller: 01:18:40

Remove their confusion over on the left hand side, create a vi, a visual

Vit Muller: 01:18:44

representation or automation based off of as they go through onboarding.

Vit Muller: 01:18:48

Onboarding or onboarding is key.

Vit Muller: 01:18:50

Um, support.

Vit Muller: 01:18:52

How do they support clients?

Vit Muller: 01:18:53

I think HL Pro Tools does an amazing job with that.

Vit Muller: 01:18:56

I use them in one of our agencies.

Vit Muller: 01:18:59

and the last one is tough because it's runs contrary to, to what we all know.

Vit Muller: 01:19:07

Is that you learn the core system and keep on the core system.

Vit Muller: 01:19:12

But I've talked to people that have been on stage three years ago and they used to

Vit Muller: 01:19:15

look at my stuff, and he'd be like, and I, I actually had a conversation with him.

Vit Muller: 01:19:18

he got very upset with me.

Vit Muller: 01:19:21

but he said, I'm looking at your stuff.

Vit Muller: 01:19:22

I get it.

Vit Muller: 01:19:23

It's just my team.

Vit Muller: 01:19:25

Like we're onboarding five new clients a day and my VAs, they're all set.

Vit Muller: 01:19:29

They're just perfectly fine.

Vit Muller: 01:19:32

And I just told 'em, I said, dude, you're a dinosaur.

Vit Muller: 01:19:37

your success is going to, either it's going to decline or it's

Vit Muller: 01:19:44

gonna just completely flatline.

Vit Muller: 01:19:46

One of those two is because your constraints in terms of onboarding,

Vit Muller: 01:19:49

yes, you are efficient, but once, evolution favors speed.

Vit Muller: 01:19:54

So anybody that can move faster eventually just evolves up that food chain.

Vit Muller: 01:19:58

Vit Muller.: Right.

Vit Muller: 01:19:59

Jason Rule.: And I said, I don't understand.

Vit Muller: 01:20:01

If you recognize you have inefficiencies and you have a simple way to solve

Vit Muller: 01:20:05

them, why wouldn't you do that?

Vit Muller: 01:20:06

Well, my word works well.

Vit Muller: 01:20:09

So does the person that's doing carbon paper invoices when they're

Vit Muller: 01:20:14

mowing lawns that way works too.

Vit Muller: 01:20:16

But that doesn't mean that it's efficient.

Vit Muller: 01:20:18

It works until it doesn't.

Vit Muller: 01:20:20

And a problem put off just long enough eventually becomes an

Vit Muller: 01:20:23

emergency and it usually isn't solved until it becomes an emergency.

Vit Muller: 01:20:27

Vit Muller.: I've got a simple one to that.

Vit Muller: 01:20:28

Can I just follow up on this?

Vit Muller: 01:20:30

the argument is I've got my way and it works.

Vit Muller: 01:20:33

Okay, you've got your own way and it works, but how much is it costing you

Vit Muller: 01:20:36

money to fulfill on that way, right.

Vit Muller: 01:20:39

And his way, he's got va so that's labor and he's got processes, right?

Vit Muller: 01:20:43

When it comes to acquisition of new customers, the golden rule is whoever

Vit Muller: 01:20:50

can afford to pay to spend more on acquiring a customer will always win.

Vit Muller: 01:20:54

That's the most simple math of business.

Vit Muller: 01:20:56

So if you can afford to pay a thousand dollars to pay that to generate

Vit Muller: 01:21:00

a customer where your competitor, whether your competitor can only

Vit Muller: 01:21:03

afford 500, you will always win.

Vit Muller: 01:21:06

Now, how are you gonna be able to afford to spend more is by having more profitable

Vit Muller: 01:21:11

pro, like more profitable business.

Vit Muller: 01:21:13

How do you make your profitable business is being able to do things more

Vit Muller: 01:21:16

efficiently, but also do things faster?

Vit Muller: 01:21:19

'cause faster means, a better experience for the customers.

Vit Muller: 01:21:23

Jason Rule.: right.

Vit Muller: 01:21:24

Vit Muller.: that's what it, that's what it comes down to.

Vit Muller: 01:21:25

Jason Rule.: Yeah.

Vit Muller: 01:21:27

where it's counterintuitive because when you reach a certain point, you get

Vit Muller: 01:21:32

people, some people get comfortable, like our systems are grease skids.

Vit Muller: 01:21:35

Now there's always a way to do something better.

Vit Muller: 01:21:37

Always assume you're wrong.

Vit Muller: 01:21:38

So as high level comes out with some of these tools, you don't

Vit Muller: 01:21:41

necessarily have to implement them.

Vit Muller: 01:21:43

But one of the problems I see is a lot of agencies just aren't simply learning them.

Vit Muller: 01:21:48

Then asking, okay, what, because one, once you have an agency that's

Vit Muller: 01:21:54

doing a certain thing, an update isn't necessarily a linear growth.

Vit Muller: 01:22:00

It may not even be a multiplier, it could be a geometric multiplier in terms of, or

Vit Muller: 01:22:06

geometric lever in terms of, Hey, if you, if you adopt this one thing, learn it.

Vit Muller: 01:22:11

Learn it.

Vit Muller: 01:22:11

Yeah.

Vit Muller: 01:22:11

No, it doesn't really fit.

Vit Muller: 01:22:13

But if it becomes a geometric lever that you can deploy and then it works

Vit Muller: 01:22:17

and makes everything within your system either better or more profitable for

Vit Muller: 01:22:21

you, ideally for your client, which then it becomes more profitable for you.

Vit Muller: 01:22:25

So the, the third one that I said is that, that I feel like is the, is

Vit Muller: 01:22:29

some agencies just aren't learning.

Vit Muller: 01:22:32

They're just turning away from the new shiny object.

Vit Muller: 01:22:34

They don't, they don't have to go and bring it into the ballpark, but

Vit Muller: 01:22:36

I think they should go learn it.

Vit Muller: 01:22:39

Vit Muller.: I mean, it's a software.

Vit Muller: 01:22:40

If you're selling a software, you need to understand your product.

Vit Muller: 01:22:43

That's a plain simple.

Vit Muller: 01:22:45

there's a leverage in that.

Vit Muller: 01:22:46

one of the ways we've started to do about six months ago realize, there's so many

Vit Muller: 01:22:49

features and you can't sell features.

Vit Muller: 01:22:51

You gotta sell the benefits.

Vit Muller: 01:22:53

there's adoption and more, more I can get the customer

Vit Muller: 01:22:56

use more features, more sticky.

Vit Muller: 01:22:58

It's gonna be better results.

Vit Muller: 01:23:00

They're gonna be bigger raving fans.

Vit Muller: 01:23:02

They're gonna become, 'cause they really they don't really get

Vit Muller: 01:23:06

the full power of it until like later on, once they eradicate it.

Vit Muller: 01:23:09

So one thing we've started What we wanna do, which is speed of adoption.

Vit Muller: 01:23:12

And I, and the simplest idea, I was like, well, let's just

Vit Muller: 01:23:15

start doing a weekly webinars.

Vit Muller: 01:23:18

But instead of calling them webinars, let's call them workshops.

Vit Muller: 01:23:21

'cause workshops kind of sound like a higher value.

Vit Muller: 01:23:25

Do them interactive, do them where they have to come along

Vit Muller: 01:23:28

and actually build something.

Vit Muller: 01:23:29

And basically unpack all the different features that high

Vit Muller: 01:23:32

level has, pair them into the core underlying category of marketing.

Vit Muller: 01:23:36

Let's say, what people know about, like advertising or email marketing

Vit Muller: 01:23:40

or, or even more results oriented categories like lead generation.

Vit Muller: 01:23:46

So if you think about lead generation, you've got, okay, feature forms,

Vit Muller: 01:23:50

feature funnels feature this.

Vit Muller: 01:23:51

So how do we pair it to a feature?

Vit Muller: 01:23:53

How do we then title the workshop?

Vit Muller: 01:23:56

so it's titled about the outcome, what it does, then deliver it.

Vit Muller: 01:24:01

So then people come along and we talk about the strategy.

Vit Muller: 01:24:05

How lead generation works.

Vit Muller: 01:24:06

Then pair it with the solution, which is the feature.

Vit Muller: 01:24:09

And then the third part of the workshop is show them how they can do it themselves.

Vit Muller: 01:24:15

And then at the end have an upsell to say well, look, if if at this point you

Vit Muller: 01:24:18

cannot get it, but you just can't be, have to do it, you can, you can buy one

Vit Muller: 01:24:23

of our a la services and then the best.

Vit Muller: 01:24:26

And then on top of it is how do we do this so that we can maximize

Vit Muller: 01:24:31

the time here because I want to use it to educate our customers, but

Vit Muller: 01:24:34

I also wanna generate new leads.

Vit Muller: 01:24:36

So we've actually started to do it in a way where it's attractive for both a

Vit Muller: 01:24:40

audiences, because the strategy piece at the beginning is kind of system agnostic.

Vit Muller: 01:24:46

These are like, we're trying to make it so it's, it doesn't matter what you use as

Vit Muller: 01:24:50

a platform, whether you, us or not, this strategy is valuable to just think about

Vit Muller: 01:24:54

in your business how you implement it.

Vit Muller: 01:24:55

You know, obviously in some nuances with what software you use.

Vit Muller: 01:24:59

It'll still be very valuable.

Vit Muller: 01:25:00

So that's kind of how we engineered it that way.

Vit Muller: 01:25:02

So we can advertise it as a free workshop for business owners.

Vit Muller: 01:25:05

They come along if they're a customer.

Vit Muller: 01:25:07

If they're a customer, they learn strategy too.

Vit Muller: 01:25:09

They get value.

Vit Muller: 01:25:10

If they're a customer, they learn how to do it themselves.

Vit Muller: 01:25:12

If they're not a customer, now we're selling them, we're showing them

Vit Muller: 01:25:15

a demo of the, of the capability.

Vit Muller: 01:25:18

yeah, so that's what we started to do, the, the workshops and, time will tell.

Vit Muller: 01:25:21

I mean, it's very, very high effort because we literally do every single week

Vit Muller: 01:25:25

a different new workshop as opposed to like, what, and Andy Audate, he's a master

Vit Muller: 01:25:31

at selling SaaS to webinars, but I think he's got like a, the core webinar and

Vit Muller: 01:25:36

then he just says, repeat it every month.

Vit Muller: 01:25:38

I haven't done that.

Vit Muller: 01:25:39

So anyway, that aside, when I was at Level Up in October last

Vit Muller: 01:25:44

year, we know we catch up.

Vit Muller: 01:25:46

You were one of the, sponsors there, and you were showing me that new

Vit Muller: 01:25:52

tool, which just kind of alleviated to, to, you call it The Pulse AI

Vit Muller: 01:25:59

Jason Rule.: right,

Vit Muller: 01:26:00

Vit Muller.: From my understanding, it's a tool that basically does what

Vit Muller: 01:26:03

we talked earlier where it's like a brain that understand what's happening

Vit Muller: 01:26:07

within the CRM and it gives you context and it gives you, and it, and

Vit Muller: 01:26:12

it surfaces the key opportunities, sells opportunities to the top.

Vit Muller: 01:26:16

And it's like data pair with ai.

Vit Muller: 01:26:19

The AI is the intelligent thing that kind of dissects it and and

Vit Muller: 01:26:23

you know, picks it up from there for you so that you can just look at it.

Vit Muller: 01:26:26

And when you wake up and it just sits there on a silver platter and

Vit Muller: 01:26:29

it tells you, hey, he is somebody that you should definitely like into

Vit Muller: 01:26:34

and you probably be able to close.

Vit Muller: 01:26:37

Am I right?

Vit Muller: 01:26:38

Jason Rule.: I think, yeah.

Vit Muller: 01:26:39

Yeah.

Vit Muller: 01:26:40

You nailed it.

Vit Muller: 01:26:40

So the only thing that I'll add to that is, especially for our listeners,

Vit Muller: 01:26:44

is because when your listeners are hearing it brings up what you want.

Vit Muller: 01:26:48

You have to remember, this is for your clients.

Vit Muller: 01:26:51

you can use it in your agency because it's very powerful.

Vit Muller: 01:26:55

But your clients want to know what's going on in my business?

Vit Muller: 01:26:59

Where's my leaky funnels, right?

Vit Muller: 01:27:01

what are my salespeople doing?

Vit Muller: 01:27:03

What are content ideas?

Vit Muller: 01:27:05

Who's likely to churn?

Vit Muller: 01:27:06

So imagine imagining an executive assistant that you can deploy to all of

Vit Muller: 01:27:12

your businesses, all of your sub accounts.

Vit Muller: 01:27:15

And daily they get a report whenever they want it, they can open it up and

Vit Muller: 01:27:18

they can say, this is my business at a glance, here's everything that I want to

Vit Muller: 01:27:23

know, because every KPI are different.

Vit Muller: 01:27:27

They're all different.

Vit Muller: 01:27:29

They need to know different things.

Vit Muller: 01:27:30

They wanna pay attention to different things.

Vit Muller: 01:27:31

So that's where we took that concept and then melded it with the most valuable

Vit Muller: 01:27:36

part of a sub-account is actually in the conversations column, because that's

Vit Muller: 01:27:39

where our clients are giving us signals.

Vit Muller: 01:27:43

Well, any business is giving the business owner and their staff

Vit Muller: 01:27:48

signals on what their intent is and where they're likely to go.

Vit Muller: 01:27:52

So yeah.

Vit Muller: 01:27:53

I'll share my screen real quick.

Vit Muller: 01:27:55

Vit Muller.: Two way conversations.

Vit Muller: 01:27:56

They're so important.

Vit Muller: 01:27:57

This is always should be the game.

Vit Muller: 01:27:58

the focus of any, like lead nurturing is to start like a, have a follow

Vit Muller: 01:28:03

up that opens that conversation.

Vit Muller: 01:28:05

It's a chat starter once you start getting responses from somebody.

Vit Muller: 01:28:09

you are way closer to, to closing the data.

Vit Muller: 01:28:11

'cause if they're responding, if they're giving you input or output, you

Vit Muller: 01:28:15

can start to read between the lines.

Vit Muller: 01:28:17

You get context.

Vit Muller: 01:28:18

And that's the, that's always say to all our customers.

Vit Muller: 01:28:21

look, we've got this amazing platform, AI automations, we can do hack out of it.

Vit Muller: 01:28:25

it's awesome.

Vit Muller: 01:28:26

But at the end of the day, you still need to manage it as a CRM.

Vit Muller: 01:28:29

That's your business.

Vit Muller: 01:28:30

You need to operate as a regular salesperson and go in there and look at

Vit Muller: 01:28:35

those conversations and who you've spoken to and what do they say that maybe they

Vit Muller: 01:28:40

now is not a good time, but in three months will, did you make a note on file?

Vit Muller: 01:28:44

Like you need to, you need to run it.

Vit Muller: 01:28:46

Jason Rule.: Yep.

Vit Muller: 01:28:47

Exactly.

Vit Muller: 01:28:49

So this, once you install this from the app marketplace,

Vit Muller: 01:28:54

just do a search for Pulse ai.

Vit Muller: 01:28:55

It's got a seven day free trial.

Vit Muller: 01:28:58

You, you put in your an open AI key and then you let it sit there

Vit Muller: 01:29:01

and consume all of the content.

Vit Muller: 01:29:03

It can take anywhere between two hours.

Vit Muller: 01:29:05

I've seen it take overnight for a sub-account that was four years

Vit Muller: 01:29:07

old and they were averaging close to a thousand messages per day.

Vit Muller: 01:29:11

but what happens is, is once you're done, it creates, you can

Vit Muller: 01:29:14

see the view of this week, last month, any timeframe that you want.

Vit Muller: 01:29:19

And this is just a real quick glimpse of making sure that the

Vit Muller: 01:29:23

dashboard itself is what's going on.

Vit Muller: 01:29:25

This, this right here, we actually made this for, 'cause,

Vit Muller: 01:29:27

Rob Bailey is a dear friend.

Vit Muller: 01:29:29

he's always talking about speed to lead.

Vit Muller: 01:29:31

Well, speed to lead isn't actually something you can

Vit Muller: 01:29:33

measure inside of high level.

Vit Muller: 01:29:35

How

Vit Muller: 01:29:36

Vit Muller.: brilliant.

Vit Muller: 01:29:37

Jason Rule.: does the right, how fast does the, does your client, the business

Vit Muller: 01:29:42

get in contact with their clients?

Vit Muller: 01:29:45

If you're bringing in leads and it's taking 'em 12 hours, or in this

Vit Muller: 01:29:47

case even three hours, which this is measuring it, you know, it's Sunday here.

Vit Muller: 01:29:51

So it doesn't surprise me that we're a little bit slower 'cause we, we have 24

Vit Muller: 01:29:54

7 support, but at the same time we're a little bit limited on the weekend.

Vit Muller: 01:29:58

so it shows the number of messages this week, new contacts, everything else.

Vit Muller: 01:30:02

And it takes us, on average, three hours to get back to a new lead.

Vit Muller: 01:30:06

so working through this contacts, this is gonna show the contacts

Vit Muller: 01:30:10

here and it shows lots of things like sentiment, for example.

Vit Muller: 01:30:15

Now, let's say for example, I want to go down here and if I wanna see what's

Vit Muller: 01:30:18

going on with sheriffs, I can look at it and it'll give an overall sentiment,

Vit Muller: 01:30:23

Vit Muller.: Oh, wow.

Vit Muller: 01:30:24

Yeah.

Vit Muller: 01:30:24

Okay.

Vit Muller: 01:30:24

Jason Rule.: see what's going on,

Vit Muller: 01:30:26

Vit Muller.: guys, if you listen again, if you're not seeing visuals,

Vit Muller: 01:30:29

uh, head over to our YouTube channel.

Vit Muller: 01:30:30

But I'm gonna, I'm gonna try and add some commentary here.

Vit Muller: 01:30:32

So, what Jason's showing me is a list of contacts we're

Vit Muller: 01:30:35

on a particular contact card.

Vit Muller: 01:30:37

He we're seeing in a sentiment.

Vit Muller: 01:30:39

So it's two and a half out of 10, so it's like negative.

Vit Muller: 01:30:41

So it's like.

Vit Muller: 01:30:42

What is it saying?

Vit Muller: 01:30:43

so and so has declined a scheduled meeting indicating a potential loss

Vit Muller: 01:30:47

of interest or a change in priorities.

Vit Muller: 01:30:49

So that's telling you that it's either maybe not worth following up because

Vit Muller: 01:30:54

it's like you the follow with, with prioritizing who, the follow up, you

Vit Muller: 01:30:58

should always be following up with the people who are most likely, right.

Vit Muller: 01:31:01

So then you might wanna put that, that would mean that you wanna put this guy

Vit Muller: 01:31:04

on, like further down, down the list.

Vit Muller: 01:31:06

'cause maybe just rely on automations at this point.

Vit Muller: 01:31:09

but then, yeah, what else we got?

Vit Muller: 01:31:11

So, best time to con It gives you

Vit Muller: 01:31:13

Jason Rule.: All right.

Vit Muller: 01:31:13

So

Vit Muller: 01:31:14

Vit Muller.: How does it pick it up

Vit Muller: 01:31:15

Jason Rule.: yeah.

Vit Muller: 01:31:15

Best time to contact.

Vit Muller: 01:31:17

Yeah.

Vit Muller: 01:31:17

When he's likely to respond.

Vit Muller: 01:31:20

So let's go, let's go take a look.

Vit Muller: 01:31:21

I don't know if you ever messaged, so let's look up.

Vit Muller: 01:31:25

Vit Muller.

Vit Muller: 01:31:25

There we go.

Vit Muller: 01:31:26

Which one?

Vit Muller: 01:31:27

You don't have a sentiment, so you haven't responded very

Vit Muller: 01:31:29

often, but let's take a look.

Vit Muller: 01:31:31

No data.

Vit Muller: 01:31:32

So you're neutral.

Vit Muller: 01:31:33

That's what that means.

Vit Muller: 01:31:34

So if we go over here, let's go find somebody that's got

Vit Muller: 01:31:36

a, a, a midline sentiment.

Vit Muller: 01:31:39

Vit Muller.: Yep.

Vit Muller: 01:31:40

Jason Rule.: Let's go down here.

Vit Muller: 01:31:41

Let's go to three for example.

Vit Muller: 01:31:44

There we go.

Vit Muller: 01:31:45

For Sarah Young.

Vit Muller: 01:31:47

Vit Muller.: All right.

Vit Muller: 01:31:47

Jason Rule.: So we have our average response time over here on the right.

Vit Muller: 01:31:50

She sent, we've sent a total of 26 messages.

Vit Muller: 01:31:54

Our response rate is a hundred percent.

Vit Muller: 01:31:56

Our average response rate is three minutes.

Vit Muller: 01:31:59

Uh, the first time it took us 24 hours.

Vit Muller: 01:32:01

Completely unacceptable.

Vit Muller: 01:32:03

Best time to contact is this is the best time to contact 1:00 PM her time.

Vit Muller: 01:32:08

And that's based off of, that's the one time she sent.

Vit Muller: 01:32:10

So if she would've, if she now 26 messages, obviously

Vit Muller: 01:32:14

that's a lot of our outgoing.

Vit Muller: 01:32:15

The one that she sent was at this time, if she would've sent 10, it

Vit Muller: 01:32:18

would've created the aggregate and it still would've created what's

Vit Muller: 01:32:21

the best time to respond on day.

Vit Muller: 01:32:23

Vit Muller.: Because it averages it out.

Vit Muller: 01:32:25

Jason Rule.: Yep, exactly.

Vit Muller: 01:32:26

Vit Muller.: and then this AI analysis, this is the most impressive.

Vit Muller: 01:32:29

Okay, so what are we seeing here?

Vit Muller: 01:32:31

Jason Rule.: Sarah Young is a current client of GHL plugins,

Vit Muller: 01:32:34

her, her business, uh, managing her business through the platform.

Vit Muller: 01:32:37

She has been engaged with the service since August, 2025.

Vit Muller: 01:32:40

Sarah's trying to access her account, but is facing login issues, which

Vit Muller: 01:32:44

is preventing her from using the purchase services effectively.

Vit Muller: 01:32:47

Sarah's currently a client who recently made a purchase, but is

Vit Muller: 01:32:50

experiencing technical issues.

Vit Muller: 01:32:52

So it gives, who they are, what they want, what the relationship status

Vit Muller: 01:32:56

is, what are the key insights, what are the risk and opportunities,

Vit Muller: 01:32:59

so the risk and opportunities.

Vit Muller: 01:33:00

There's a risk of churn if the login issue is not resolved promptly.

Vit Muller: 01:33:04

Now, a lot of us would probably look at this and be like, duh.

Vit Muller: 01:33:06

Yeah.

Vit Muller: 01:33:08

We know that because we know our business inside and out, but being

Vit Muller: 01:33:11

able to have everything at a glance.

Vit Muller: 01:33:13

So let's say for example, if we go over here and if we take a look at Sarah,

Vit Muller: 01:33:17

if we go to actually her contact, see if it's gonna search it up.

Vit Muller: 01:33:22

That's one other thing that's really wild about this.

Vit Muller: 01:33:25

Uh, it's high level sometimes that way.

Vit Muller: 01:33:27

so we also put a, on the contact itself, we put a sentiment

Vit Muller: 01:33:32

analysis for every contact.

Vit Muller: 01:33:35

Uh, and I'll show you that here in just a second, because Pulse lives not only

Vit Muller: 01:33:39

inside of the custom menu link, but it also lives on the contact record itself.

Vit Muller: 01:33:44

Vit Muller.: As a custom

Vit Muller: 01:33:45

Jason Rule.: call analytics.

Vit Muller: 01:33:47

Oh no.

Vit Muller: 01:33:48

Nope.

Vit Muller: 01:33:48

here, I'll just show you.

Vit Muller: 01:33:49

So I'll, I'll go show this.

Vit Muller: 01:33:51

So let's take a look at, um, let's take a look at somebody

Vit Muller: 01:33:55

that's been in here for a while,

Vit Muller: 01:33:57

Vit Muller.: here we go.

Vit Muller: 01:33:57

All right.

Vit Muller: 01:33:58

So we've got neutral sentiment right there.

Vit Muller: 01:34:00

Who they are.

Vit Muller: 01:34:01

Okay, cool.

Vit Muller: 01:34:01

So yeah, I like that.

Vit Muller: 01:34:03

the ui.

Vit Muller: 01:34:03

Yeah.

Vit Muller: 01:34:03

Brilliant opportunities.

Vit Muller: 01:34:06

Jason Rule.: So that means that the, that.

Vit Muller: 01:34:08

The users in order to be able to get the contact sentiment.

Vit Muller: 01:34:11

They don't have to go to Pulse, they can do it directly right here.

Vit Muller: 01:34:15

When they're looking at, conversa or on the conversations column, they can pull

Vit Muller: 01:34:19

up the AI analysis, get the breakdown.

Vit Muller: 01:34:21

Then of course then they can go read the emails to make sure that the

Vit Muller: 01:34:24

contacts meets it, and then they can respond to that accordingly.

Vit Muller: 01:34:27

Vit Muller.: So how often does this update, and where is the data

Vit Muller: 01:34:31

coming from in order to generate?

Vit Muller: 01:34:33

Is it purely based on conversational history or is it also taking

Vit Muller: 01:34:36

into account custom fields Data.

Vit Muller: 01:34:39

Jason Rule.: so it is coming from the conversations call and we're

Vit Muller: 01:34:44

currently updating it to where we're gonna be pulling in notes also.

Vit Muller: 01:34:48

Uh, but really right now that's, that's all we've found we've needed to do.

Vit Muller: 01:34:52

what you can do, what you're asking about, about Smart List.

Vit Muller: 01:34:56

So I'm gonna get down here first.

Vit Muller: 01:34:57

So let's do I, I'll get back to your point about Smart List.

Vit Muller: 01:35:01

So let's take a look at calls, right?

Vit Muller: 01:35:03

So.

Vit Muller: 01:35:04

For example, we score based off of quality of calls for customer service.

Vit Muller: 01:35:08

When people are having an issue, how do we solve it?

Vit Muller: 01:35:11

Now these are all D's and F's, our overall average is an F, but the

Vit Muller: 01:35:15

reason is is 'cause the AI doesn't recognize that, the call didn't happen.

Vit Muller: 01:35:21

Like somebody calls it will grade it a D or an F. So if I take a look at a

Vit Muller: 01:35:25

call that actually took place, and if I go to view details, I can view here the

Vit Muller: 01:35:30

entire transcript of the call as well as what the outcome of the call was.

Vit Muller: 01:35:34

Call summary.

Vit Muller: 01:35:35

So there was a call where a customer reach out to Jason, the agent to

Vit Muller: 01:35:39

inquire about a feature in their app related to coupon generation.

Vit Muller: 01:35:42

Uh, the customer was specifically trying to figure out if they could create a

Vit Muller: 01:35:44

single use coupon, so on and so forth.

Vit Muller: 01:35:47

So it takes the call transcript and then it creates a summary to tell

Vit Muller: 01:35:50

me exactly what was happening since, since we're transcribing the call, then

Vit Muller: 01:35:55

this lives inside of the conversation column and we're able to generate

Vit Muller: 01:35:59

AI sentiment based off of that.

Vit Muller: 01:36:02

Vit Muller.: That's brilliant.

Vit Muller: 01:36:03

Jason Rule.: This is the dashboard that you're asking about.

Vit Muller: 01:36:06

Takes just a second to load.

Vit Muller: 01:36:08

Assuming there's enough conversations.

Vit Muller: 01:36:10

Usually on the weekend there's not.

Vit Muller: 01:36:12

So I'm gonna go, I'm gonna select a different day.

Vit Muller: 01:36:15

Go back to a day to where there is enough context.

Vit Muller: 01:36:18

There we go.

Vit Muller: 01:36:19

the executive, somebody for December 10th, 274 messages.

Vit Muller: 01:36:24

We've got one negative one needs attention, key insights.

Vit Muller: 01:36:28

Leah experienced negative interaction due to a missed appointment.

Vit Muller: 01:36:30

They're frustrated.

Vit Muller: 01:36:31

We shouldn't be missing appointments.

Vit Muller: 01:36:33

So as a business owner, I can take a look at this daily pulse and

Vit Muller: 01:36:36

it tells me exactly, what I need to do and who I need to focus on.

Vit Muller: 01:36:41

And each one of these are custom mini links or links to where it links to the

Vit Muller: 01:36:44

contact so I can go take action on it.

Vit Muller: 01:36:47

action items, critical issues without resolution or with

Vit Muller: 01:36:50

resolution attempt, reads it all out.

Vit Muller: 01:36:53

Now this right here.

Vit Muller: 01:36:55

These.

Vit Muller: 01:36:55

So this is the ai, all of this is completely adjustable based

Vit Muller: 01:36:58

off the prompts that you put in.

Vit Muller: 01:37:00

these are called custom metrics right here.

Vit Muller: 01:37:02

So needing a VA hot lead, opportunities with no task.

Vit Muller: 01:37:06

JC Hite actually said, you know, it'd be very cool.

Vit Muller: 01:37:09

So I'll show you the prompt here that I did.

Vit Muller: 01:37:11

So if we go to custom metrics opportunities with no task, the prompt

Vit Muller: 01:37:15

is this, review these interactions and show me the leads who are not

Vit Muller: 01:37:19

being nurtured on a weekly basis.

Vit Muller: 01:37:21

It's that.

Vit Muller: 01:37:22

So if we go back and we take a look at that daily polls

Vit Muller: 01:37:25

and we go back to the 10th,

Vit Muller: 01:37:28

was it the 10th

Vit Muller: 01:37:28

Vit Muller.: Is it only doing based on a particular date?

Vit Muller: 01:37:30

Can you do it based on date range as well?

Vit Muller: 01:37:33

Jason Rule.: you can, so not for the AI summary, because it

Vit Muller: 01:37:36

would be too, too big to run.

Vit Muller: 01:37:38

You can do it here.

Vit Muller: 01:37:39

So let's go to opportunities with no tasks, meaning the people that

Vit Muller: 01:37:44

haven't been followed up properly.

Vit Muller: 01:37:46

I can see here if I wanna go fishing for who has not been followed up

Vit Muller: 01:37:49

properly, this is an easy net to use,

Vit Muller: 01:37:53

Vit Muller.: Yeah.

Vit Muller: 01:37:53

Nice.

Vit Muller: 01:37:53

Jason Rule.: take a look at it.

Vit Muller: 01:37:55

Yep.

Vit Muller: 01:37:56

Vit Muller.: Yeah.

Vit Muller: 01:37:56

That's brilliant.

Vit Muller: 01:37:56

Jason Rule.: So those are called custom metrics.

Vit Muller: 01:37:58

Yeah.

Vit Muller: 01:38:00

But the Daily Pulse is just meant to be a dashboard of who's slipping

Vit Muller: 01:38:04

through the cracks, whether they're not being served properly

Vit Muller: 01:38:07

Vit Muller.: so this is, you call it daily plus, I would call this, I would call

Vit Muller: 01:38:11

this the, the silver platter thing thing.

Vit Muller: 01:38:14

'cause that's what it really is.

Vit Muller: 01:38:16

You can see, okay.

Vit Muller: 01:38:16

One positive sentiment, one negative, and, and straightaway

Vit Muller: 01:38:20

you can, and you can scroll down here and get to the actual air.

Vit Muller: 01:38:23

So, oh, okay.

Vit Muller: 01:38:23

Hang on, hang on, hang on.

Vit Muller: 01:38:24

So go back.

Vit Muller: 01:38:26

So at a very top already Now further up.

Vit Muller: 01:38:30

Yeah.

Vit Muller: 01:38:30

So we got executive summary and it says this is cool.

Vit Muller: 01:38:33

So guys listen to this.

Vit Muller: 01:38:34

So it goes, the AI generates executive summary for the day and it says the

Vit Muller: 01:38:39

overall sentiment for today is neutral with a mix of positive interest with

Vit Muller: 01:38:43

from a potential buyer or negative experiences from her existing contact Lee.

Vit Muller: 01:38:49

Lee expressed dissatisfaction due to a missed appointment.

Vit Muller: 01:38:52

While Charles is facing ongoing technical issues, immediate action

Vit Muller: 01:38:56

required to address these concerns.

Vit Muller: 01:38:57

So it literally tells you specific contacts.

Vit Muller: 01:39:00

Now they're hyperlinked, so you can click into the contact record

Vit Muller: 01:39:05

and do what you need to do.

Vit Muller: 01:39:07

And if you didn't have this, the only way you'd know is if you're like super

Vit Muller: 01:39:12

diligent and you're monitoring every single contact in your CRM on daily basis,

Vit Muller: 01:39:18

which is humanly impossible unless maybe you've got a sales team where you allocate

Vit Muller: 01:39:24

10 contacts per sales reps, in which case that's not scalable and very costly.

Vit Muller: 01:39:28

So this is great.

Vit Muller: 01:39:31

I love it.

Vit Muller: 01:39:31

Jason Rule.: Thank you.

Vit Muller: 01:39:32

And the problem with even having sales reps. Sales reps are great, but

Vit Muller: 01:39:35

at a glance, unless you're gonna go through and read every text message

Vit Muller: 01:39:39

and listen to every transcript, or read every transcript of every call,

Vit Muller: 01:39:42

you don't have a dashboard of what's happening inside of your business.

Vit Muller: 01:39:45

It's all constrained right there inside of conversations.

Vit Muller: 01:39:49

So by being able to take the conversations and run AI against them based off of what

Vit Muller: 01:39:55

the business is trying to accomplish.

Vit Muller: 01:39:57

It's a game changer.

Vit Muller: 01:39:59

And I did tell, I did tell you earlier that the easiest way that I said to sell

Vit Muller: 01:40:04

this is as an agency, if you go to the app marketplace, it is $30 per sub account.

Vit Muller: 01:40:11

But since it's inside the app marketplace, you can, it's a Resellable item.

Vit Muller: 01:40:16

So most agencies are selling this at $97.

Vit Muller: 01:40:19

Here's how to, here's how to make an extra $60 per sub account.

Vit Muller: 01:40:23

Go install it to 10, go install it to a hundred.

Vit Muller: 01:40:26

It doesn't matter.

Vit Muller: 01:40:27

Just install it.

Vit Muller: 01:40:28

Add the open AI key, and then let it cook overnight.

Vit Muller: 01:40:31

Tomorrow morning, send an email to all of your clients and say, Hey, Vit, good news.

Vit Muller: 01:40:36

We actually developed an AI powered dashboard.

Vit Muller: 01:40:38

It's gonna go and it's gonna read every email, every transcript, and every text

Vit Muller: 01:40:42

message you and your team are sending, and it's gonna deliver on a silver platter.

Vit Muller: 01:40:45

Love that phrase.

Vit Muller: 01:40:46

It's gonna deliver on a silver platter, everything you want to

Vit Muller: 01:40:49

know daily about your business.

Vit Muller: 01:40:51

Now I'm gonna set it up as a free trial.

Vit Muller: 01:40:54

If you decide to keep it, it's only a hundred dollars per month.

Vit Muller: 01:40:56

I'll, I'll reach out here in a few days to see what you look, to see what your

Vit Muller: 01:41:00

thought are, take a look at it, and then use it over the next couple days,

Vit Muller: 01:41:03

and hopefully it brings you some value.

Vit Muller: 01:41:04

If not, I'll remove it from your account.

Vit Muller: 01:41:06

No problem at all.

Vit Muller: 01:41:08

Vit Muller.: This is great.

Vit Muller: 01:41:09

Now the only question with that I had, you mentioned the API key,

Vit Muller: 01:41:11

so the tokens obviously, that's the thing that I'm thinking right

Vit Muller: 01:41:16

away is like there's a lot of data.

Vit Muller: 01:41:19

What's the cost here?

Vit Muller: 01:41:20

How much tokens is this chewing up and can I resell?

Vit Muller: 01:41:23

can I plug in my customer's API or can I resell the API tokens?

Vit Muller: 01:41:29

Jason Rule.: Yeah.

Vit Muller: 01:41:29

So you can't resell API tokens to my knowledge.

Vit Muller: 01:41:31

you can use the customer's API tokens if you want.

Vit Muller: 01:41:34

Now your question of how much does it cost, like, so we have, I

Vit Muller: 01:41:38

don't know, 200, I don't remember, 273 and that's about right.

Vit Muller: 01:41:41

200, 200, 300 messages a day going through the GHL plugin sub account.

Vit Muller: 01:41:46

That cost, that cost us about anywhere between 20 cents to 25 cents a day.

Vit Muller: 01:41:51

It's minimal.

Vit Muller: 01:41:52

now the first download,

Vit Muller: 01:41:54

Vit Muller.: What do you call per message?

Vit Muller: 01:41:55

Jason Rule.: is three years old.

Vit Muller: 01:41:57

Vit Muller.: The O

Vit Muller: 01:41:58

Jason Rule.: That was just, that was just per day.

Vit Muller: 01:42:00

Vit Muller.: To to, to what?

Vit Muller: 01:42:01

What is that?

Vit Muller: 01:42:01

Is that per contact or per the whole account?

Vit Muller: 01:42:03

To like run the API.

Vit Muller: 01:42:05

Sorry, I'm not

Vit Muller: 01:42:06

Jason Rule.: Yeah.

Vit Muller: 01:42:06

So, no, that's okay.

Vit Muller: 01:42:08

so GHL plugins being a sub account, I have a, I have an API key or an

Vit Muller: 01:42:12

open ai, key, and that only costs about 20 to 25 cents per day.

Vit Muller: 01:42:17

So me as the agency, that's what you're gonna have to eat if you install this

Vit Muller: 01:42:22

and if you use your own open AI key.

Vit Muller: 01:42:26

Vit Muller.: And that's for per sub account?

Vit Muller: 01:42:29

Sorry, what?

Vit Muller: 01:42:30

What, what do you mean per day?

Vit Muller: 01:42:32

is that?

Vit Muller: 01:42:32

What is that?

Vit Muller: 01:42:33

Jason Rule.: Hmm.

Vit Muller: 01:42:34

Well, so when you're in open AI and you're looking at usage, you, it's,

Vit Muller: 01:42:38

it has your usage day over day.

Vit Muller: 01:42:40

Some days it's 5 cents, some, some days it's 30 cents, but on an

Vit Muller: 01:42:44

Vit Muller.: sorry, what I'm trying to say?

Vit Muller: 01:42:46

What's the usage

Vit Muller: 01:42:46

Jason Rule.: okay.

Vit Muller: 01:42:48

Vit Muller.: what's the

Vit Muller: 01:42:48

Jason Rule.: Oh, because it has to download, it has to

Vit Muller: 01:42:51

download and absorb all of those conversations from the last time.

Vit Muller: 01:42:56

It started to the next time it started, and then it runs the prompts like

Vit Muller: 01:43:00

the daily, the, the daily pulse.

Vit Muller: 01:43:02

It's running the prompts and the custom metrics against those new as, and

Vit Muller: 01:43:07

then adding it to the knowledge base.

Vit Muller: 01:43:09

Vit Muller.: and it does it across the whole subaccount, across

Vit Muller: 01:43:11

all the contacts in one dump.

Vit Muller: 01:43:13

And the AI can,

Vit Muller: 01:43:15

Jason Rule.: Yeah, exactly.

Vit Muller: 01:43:15

Vit Muller.: can figure out which contacts it pertains to, because

Vit Muller: 01:43:18

it's all different IDs, I guess.

Vit Muller: 01:43:19

Contact IDs, right?

Vit Muller: 01:43:21

Jason Rule.: Yeah.

Vit Muller: 01:43:22

Vit Muller.: So that's for one sub account.

Vit Muller: 01:43:23

say for my agency subaccount, like 30 cents per day.

Vit Muller: 01:43:26

So if I, if I sell this to a hundred of my customers a hundred sub

Vit Muller: 01:43:30

accounts, I give them a 14 day trial.

Vit Muller: 01:43:34

I have to think about 30 cents per day per sub account.

Vit Muller: 01:43:37

right.

Vit Muller: 01:43:38

That's how to think about it.

Vit Muller: 01:43:39

But it's kinda like flat.

Vit Muller: 01:43:40

It doesn't really go above that.

Vit Muller: 01:43:42

Or that's the average based off a

Vit Muller: 01:43:45

Jason Rule.: no.

Vit Muller: 01:43:45

Vit Muller.: contacts.

Vit Muller: 01:43:46

Jason Rule.: So depending on the size of the sub accounts,

Vit Muller: 01:43:48

Vit Muller.: Size of the how, how big is

Vit Muller: 01:43:49

Jason Rule.: one guy.

Vit Muller: 01:43:51

Yeah.

Vit Muller: 01:43:52

Yep.

Vit Muller: 01:43:52

How big is list?

Vit Muller: 01:43:52

How active is it?

Vit Muller: 01:43:53

And that's the reason you wanna mark it up.

Vit Muller: 01:43:55

And, and to be clear, there's a seven day trial and an agency's

Vit Muller: 01:44:00

cost is $30 per sub account.

Vit Muller: 01:44:03

So it's the first download because it, that's the reason it takes a long time.

Vit Muller: 01:44:08

'cause it has to absorb all of those conversations and all of those contacts,

Vit Muller: 01:44:12

that first download will cost about $20.

Vit Muller: 01:44:15

If you're looking at about, I can't remember, 12 to 15,000,

Vit Muller: 01:44:19

contacts inside of plugins.

Vit Muller: 01:44:21

That's about what it cost the very first time I installed it.

Vit Muller: 01:44:23

Vit Muller.: yeah.

Vit Muller: 01:44:24

So that, I mean, this is important information, right?

Vit Muller: 01:44:27

'cause you can't just think, oh, it's free for me, free for my clients for 14 days.

Vit Muller: 01:44:31

No, it's free for your clients for 14 days.

Vit Muller: 01:44:33

You're gonna pay, but it's a cost of acquisition.

Vit Muller: 01:44:36

And if you, if, if the, I mean, the way I would do it, just.

Vit Muller: 01:44:40

Being on the safe side, right?

Vit Muller: 01:44:42

'cause I'm always like skeptic first until I'm true believer.

Vit Muller: 01:44:45

I would look at my customer base and maybe just pick, small subset,

Vit Muller: 01:44:50

run it for a small subset first and see what the conversion's, what the

Vit Muller: 01:44:54

feedback's like, how well they're adopt, how they, how quickly they get it.

Vit Muller: 01:44:58

'cause that gives you kind of an understanding how, how safe this is gonna

Vit Muller: 01:45:01

be to roll it out to, to the rest of it.

Vit Muller: 01:45:04

safe in terms of, yeah.

Vit Muller: 01:45:05

Conversion, right?

Vit Muller: 01:45:06

'cause you wanna make profit on it.

Vit Muller: 01:45:07

You wanna make sure that they can turn into that 99 and from that 99

Vit Muller: 01:45:11

bucks if you making 60 bucks and you know that maybe, so what did you say?

Vit Muller: 01:45:17

30 cents a day?

Vit Muller: 01:45:18

What is that?

Vit Muller: 01:45:18

Like 3,

Vit Muller: 01:45:20

Jason Rule.: About $9 a month.

Vit Muller: 01:45:21

Vit Muller.: Yeah, there you go.

Vit Muller: 01:45:22

So you still make 50 bucks profit roughly per sub account?

Vit Muller: 01:45:26

Yeah.

Vit Muller: 01:45:26

Easy.

Vit Muller: 01:45:27

It's a no brainer.

Vit Muller: 01:45:28

So now even, because originally I was like, well, I'm

Vit Muller: 01:45:30

already charging this much.

Vit Muller: 01:45:32

I could upsell or I could just add it as another, another perk and then

Vit Muller: 01:45:35

just chew into my profits a little bit, but make myself more competitive.

Vit Muller: 01:45:40

there's different ways to, approach this, right?

Vit Muller: 01:45:43

Jason Rule.: Yeah.

Vit Muller: 01:45:43

I think one of the, it, I think it solves another problem inside of that,

Vit Muller: 01:45:48

that businesses have inside of high level is, well, I have all of this

Vit Muller: 01:45:52

information that's just overwhelming.

Vit Muller: 01:45:54

Vit Muller.: Yeah.

Vit Muller: 01:45:55

Jason Rule.: Yeah.

Vit Muller: 01:45:55

So that's why we made polls, and a business, any business that's got a

Vit Muller: 01:46:00

good volume of conversations going inside of there, once they see it, yeah.

Vit Muller: 01:46:06

it's not very common for them to say, ah, I don't find that valuable.

Vit Muller: 01:46:10

Vit Muller.: Brilliant.

Vit Muller: 01:46:11

Jason Rule.: Even those, even though the, those ones that read those conversations

Vit Muller: 01:46:14

'cause it co often, like anybody else, I go through and I'll look at conversations,

Vit Muller: 01:46:18

I'll see how's our team doing?

Vit Muller: 01:46:20

I don't have to do that anymore.

Vit Muller: 01:46:22

And that's a, that's a lifesaver.

Vit Muller: 01:46:23

Vit Muller.: Oh yeah, you're seven T hips.

Vit Muller: 01:46:25

I mean like any tool, this gives you, it makes it easier.

Vit Muller: 01:46:29

I, I think with all of this stuff, you can't fully delegate your brain to ai.

Vit Muller: 01:46:33

You should still use it as, this is a shortcut.

Vit Muller: 01:46:36

but still for context, maybe you want, might wanna still go into the contact

Vit Muller: 01:46:39

and just, but still it saves you time.

Vit Muller: 01:46:41

So, yeah, it's great product.

Vit Muller: 01:46:43

Jason, mate, we're onto breaking record here.

Vit Muller: 01:46:45

I think we're one of the old longest episodes here.

Vit Muller: 01:46:49

Not, not that I, I don't mind it.

Vit Muller: 01:46:51

You know, we, we dive into a lot of good stuff here.

Vit Muller: 01:46:53

but I think we're gonna wrap it up.

Vit Muller: 01:46:56

Jason Rule.: right on man.

Vit Muller: 01:46:57

Vit Muller.: I think we're gonna wrap it up

Vit Muller: 01:46:59

Jason Rule.: I appreciate you having me on.

Vit Muller: 01:47:00

Vit Muller.: time is precious and, and there's definitely more to talk about.

Vit Muller: 01:47:07

So we're just gonna do another episode.

Vit Muller: 01:47:08

How about that?

Vit Muller: 01:47:10

Jason Rule.: Cool,

Vit Muller: 01:47:10

Vit Muller.: Now?

Vit Muller: 01:47:10

Jason Rule.: go over the other 12 plugins.

Vit Muller: 01:47:12

Vit Muller.: yeah, absolutely.

Vit Muller: 01:47:14

So just wanted to say thank you for what you and Ezekiel

Vit Muller: 01:47:17

are doing for the community.

Vit Muller: 01:47:19

I'm impressed this new product, I, again, I, you were showing it to me in Dallas,

Vit Muller: 01:47:24

but I didn't fully get it 'cause I was like overwhelmed with all the other cool,

Vit Muller: 01:47:27

cool stuff that was happening there.

Vit Muller: 01:47:29

But I think it's definitely a great product.

Vit Muller: 01:47:31

Now I've got an even better understanding, so I'm gonna have a crack at it.

Vit Muller: 01:47:34

we talked about the custom values, those other three products that you've got.

Vit Muller: 01:47:39

I'm a fan.

Vit Muller: 01:47:40

I'm, I'm a user.

Vit Muller: 01:47:41

I'm also an affiliate guys, so full disclosure.

Vit Muller: 01:47:46

so if you guys are interested in learning more about ghl plugins, head over to

Vit Muller: 01:47:50

highlevelexperience.com/ghlplugins

Vit Muller: 01:47:56

and you can learn more about.

Vit Muller: 01:47:58

GHL plugins by the product.

Vit Muller: 01:48:00

I'm going to throw in some free lead magnets.

Vit Muller: 01:48:03

a couple of cool little things that might help you guys out as well.

Vit Muller: 01:48:06

and then below the fold as well, make sure you check out our sponsors.

Vit Muller: 01:48:09

They've got some amazing offers as well.

Vit Muller: 01:48:10

So that's highlevelexperience.com/ghlplugins.

Vit Muller: 01:48:16

Jason, just to wrap it up, we always like to end on a strategy piece,

Vit Muller: 01:48:23

like a piece of advice that you'd like to pass on to the listeners.

Vit Muller: 01:48:28

We've already covered a bunch of stuff, but this is like the moment,

Vit Muller: 01:48:30

you know, like you've got a minute.

Vit Muller: 01:48:33

Would it be like something that you wanna pass on?

Vit Muller: 01:48:34

I.

Vit Muller: 01:48:35

Jason Rule.: It's not so much a strategy about business, but just about life.

Vit Muller: 01:48:38

You know, my wife and I, we've been together for 31, almost 32 years.

Vit Muller: 01:48:43

we've got four amazing kids and, this version of yourself in this

Vit Muller: 01:48:48

business may not be the version that you will be in five in 10 years.

Vit Muller: 01:48:52

I can tell you that just 'cause I've gone through different versions of myself.

Vit Muller: 01:48:56

But take what you're doing now and learn as much as you can and be okay with

Vit Muller: 01:49:02

what you think or what you're doing may not be the best way to be doing it.

Vit Muller: 01:49:09

but what you do and the time that you spend with your family and

Vit Muller: 01:49:12

your wife, that pays a lot more dividends than business itself.

Vit Muller: 01:49:15

So do business optimally.

Vit Muller: 01:49:18

Find ways to do it efficiently and then spend as much time as you can

Vit Muller: 01:49:22

with your family and your loved ones.

Vit Muller: 01:49:24

And yeah, that's, that's gonna be the theme for 2026.

Vit Muller: 01:49:29

Vit Muller.: I love it.

Vit Muller: 01:49:30

Yeah, that's something.

Vit Muller: 01:49:32

yeah, realizing more and more I've been working a lot.

Vit Muller: 01:49:35

something I wanna change, so that's a good reminder.

Vit Muller: 01:49:39

Thank you mate.

Vit Muller: 01:49:40

Jason Rule.: Thank you.

Vit Muller: 01:49:41

Alright, sounds good.

Vit Muller: 01:49:42

Thank you.

Vit Muller: 01:49:43

Vit Muller.: Thanks guys as well.

Vit Muller: 01:49:45

Thank you for listening to today's episode on High Level Experience Podcast.

Vit Muller: 01:49:48

If you've enjoyed today's episode and please share it with your fellow agency

Vit Muller: 01:49:52

mates and other high levelers that you think would also benefit from listening.

Vit Muller: 01:49:56

For show notes, links and extra tips to help grow your agency with your

Vit Muller: 01:49:59

SaaS or high level, please go to highlevelexperience.com thank you and

Vit Muller: 01:50:03

have a great rest of your day, everybody.