Vit Muller: 00:00:04

Welcome to another episode on the high level experience podcast.

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Our guest today is a dynamic force in the world of community engagement

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and marketing automation with background that spans professional

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dancing, coaching, and music.

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She's taken her passion for connecting and applied it to the digital space.

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She's built a career helping entrepreneurs cultivate thriving

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online communities where members feel seen, heard, and valued.

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But here's the twist standing at just five feet.

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She's a powerhouse, both online and offline, raising twins alongside her

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older daughter, serenading them with her ukulele each night and all while

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managing her hilarious 200 pound mastiff.

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She's embraced her ADHD as a superpower, using it to fuel her

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creativity and innovate approach.

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To business.

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And today she's here to share her three step framework for community engagement.

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So get ready for some game changing insights.

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Please.

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Welcome to the show.

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Jade Olivia.

Jade Olivia: 00:01:05

Woo!

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I'm like cheering myself on.

Jade Olivia: 00:01:08

We need like a sound effect or something.

Vit Muller: 00:01:11

We definitely do.

Vit Muller: 00:01:12

Yeah, I've got my stream.

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Like I've got to configure that.

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It would be fun.

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Yeah, definitely.

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Jade, you you've, you've got such a unique journey from coaching varsity

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dance teams to becoming a leading expert in online community engagement.

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How did that transition happen for you?

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Like what sparked your passion for helping entrepreneurs build driving communities?

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Failure

Jade Olivia: 00:01:29

Yeah, well, the the dancing and cheer career was pretty funny.

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So, I mean, since since there's a an international audience here,

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I used to cheer for the India Premier League cricket tournament.

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So.

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Go RCB.

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automate because

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I love cricket.

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I love, I love Australia, by the way.

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And, uh, you know, that was something that I just, I mean, to be quite

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honest, I aged out of it, you could only do that for so long.

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And then, you know, I kind of had a bunch of odd jobs for a long time.

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And I was one of those like late diagnosed ADHD.

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So kind of like, kind of was.

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Failed at life and it was very aimless for a long time.

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And, you know, it was this classic case of like, you know, you must

Jade Olivia: 00:02:10

be lazy because you're so smart, you know, what's wrong with you?

Jade Olivia: 00:02:13

What's wrong with you?

Jade Olivia: 00:02:13

What's wrong with you?

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And then, I finally, I kind of ripped off all the band aids at once

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when COVID happened while the world was shutting down, I quit my job.

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I left my husband.

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I. Started single parenting, moved into an apartment.

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I'd never lived alone before I married my college sweetheart.

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I just like was sick of my life.

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Just failure after failure after failure and my, including my marriage,

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which, you know, not his fault.

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So, I started over and started my own business because in my previous,

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you know, crappy job, I learned how to automate because they bought

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infusion soft now known as keep.

Jade Olivia: 00:02:48

And so.

Vit Muller: 00:02:49

Confusionsoft.

Jade Olivia: 00:02:49

Yeah, exactly.

Jade Olivia: 00:02:51

So I, I, you know, they bought it and I was like, I don't

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know what the hell I'm doing.

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So I started taking courses and meeting the entrepreneur and automation community.

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I was like, there's something here.

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So when all of that went down in 2020, I was like, I'm good at this.

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So I got certified and.

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You know, once you kind of dip your toes in this, then, then you kind of for a

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couple of years say yes to everything until you figure out what you're good at.

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And I landed in community engaged in community management and thus

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consulting in this area because I, I'm sure you can tell I'm pretty social.

Vit Muller: 00:03:25

Yeah.

Jade Olivia: 00:03:26

Whoa!

Jade Olivia: 00:03:26

Like, I love this.

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Like, this is, this is, this is my ideal situation.

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Like, hanging out, having a good time with entrepreneurs.

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This is the best time.

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And so, I started doing that in, I started community managing and being really

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supportive in automation communities.

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That's why I love the high level community.

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They're very active, very supportive.

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that, that's the kind of place that I want to be.

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So, I started community managing.

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And what you guys will find out today as I share all this information

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with you is that, uh, Business best practices, specifically

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automation and community journey.

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Best practices are exactly the same as community best practices.

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So you'll see a lot of ties.

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And I hope that gives all of you watching or listening today.

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a lot of confidence because there's going to be a lot of light bulbs

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moment where you're like, Oh, that makes so much sense over here.

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I just never applied it over here.

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So you guys are going to get a lot of great information that I'm positive

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you'll be able to act on because you are automators and you understand how

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things should talk to each other and make sense to the customer so that

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they feel seen, heard, and loved.

Jade Olivia: 00:04:27

Well, that's what we do in communities.

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And I, I'm just really excited to share all that with you

Vit Muller: 00:04:32

Well, I'm very excited to hear all that as well.

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Because I mean, I, you know, I mean, When you hear the word community,

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I mean, you know, I mean, we've all been part of Facebook groups.

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All of us entrepreneurs are like, you know, I mean, if you're not, I

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don't know if you're living under the rock, but Facebook groups is

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where it kind of, it's been at.

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Uh, now we have obviously amazing communities that you

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can do through high level.

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There's obviously other platforms like school and whatnot, but obviously

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high level is the way I think.

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anyway, the question is like to you is why, okay, we know the obvious, but like.

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What do we don't know about like the real value of like driving community?

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How, what are the benefits of doing this?

Jade Olivia: 00:05:11

Yeah, so I think in some ways it was when I first started getting

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really confident in consulting this area instead of just managing, it felt like

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a hard sell for a while because number one, I had to really dial in my messaging

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because I had that classic business owner problem where I'm like, well, I'm

Jade Olivia: 00:05:28

good at it, so I don't really know how to explain it to people who aren't good

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at it, but I had to figure that out.

Vit Muller: 00:05:35

It's the nerd nerdy thing, right?

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We dive in deep into those automations and we are all excited, but like,

Vit Muller: 00:05:40

how do you, how do you translate that to a, an understandable message?

Jade Olivia: 00:05:44

Yeah, a thousand percent.

Jade Olivia: 00:05:46

Uh, but also, like I said, there's a lot of commonalities between automation and

Jade Olivia: 00:05:51

using robust tools like high level has.

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and so once I started kind of getting my feet wet and explaining it to

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people, it really, really took off.

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so there's, there's a lot of really great stuff you guys

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will be able to act on today.

Vit Muller: 00:06:03

Well, let's dive into it.

Vit Muller: 00:06:05

Let's dive into it.

Vit Muller: 00:06:05

So what is, where do we start?

Jade Olivia: 00:06:08

well, let's start with the problem, right?

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Because again, business best practices, right?

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We got to start with the problem and kind of really kind of find that that

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commonality so people understand the urgency and the importance of it.

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And the problem is, is that, you know, especially when it comes

Jade Olivia: 00:06:21

to stuff like high level, they're like, and there's community and

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community tends to be really.

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Especially since COVID is really trendy, right?

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You're like, Oh, I'm an online coach.

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I'm a, I'm a, I'm an online marketer, you know?

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So like, I'm going to do these things and there's community.

Jade Olivia: 00:06:36

I have an online course and there's community and people keep adding

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it because they're fun and popular.

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And community is just one of those things that's like by nature.

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We, we all.

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Live in communities, whether they're digital or not, we, we tend to flock

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to people with whom we share, uh, either business or values or, you

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know, could be local could be online.

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Right?

Jade Olivia: 00:06:56

so, however, as with trendy things, and it doesn't matter if you're using

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hello or school or whatever, this is actually all platform agnostic, but

Jade Olivia: 00:07:05

I can speak to the high level issues, obviously, but as with trendy things.

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People screw it up, you know, like everyone starts doing it and then

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they realize that it's not just this easy, fun thing that happens naturally

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because in, in the real world, you know, like you, you go to middle school

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and you start to, you know, to kind of click up and you meet your friends

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and you kind of flock to each other.

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It's not that way with business.

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It's especially not that way with business.

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So if you just, if let's say I have an online course and then I, then I'm

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like, Oh, I'm going to, I have this great information and people buy it.

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And I'm like, and there's community, but for what purpose?

Jade Olivia: 00:07:42

So what usually happens is I find almost all business communities

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suffer one of these two problems.

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It's either.

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Really awkward and quiet.

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So the business owners tries to shape things up in the same way

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that they would do social media.

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They post, they try to get engagement.

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They, you know, they try to kind of push the activity in there.

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And it's weird or.

Jade Olivia: 00:08:02

People can have the opposite problem where it's just out of control because

Jade Olivia: 00:08:06

without having control of the narrative and, and, you know, telling people what

Jade Olivia: 00:08:10

to talk about, the conversation can get spammy, can get out of control, can, if

Jade Olivia: 00:08:15

you don't have a lock on that, it can turn into, like, a public customer service.

Jade Olivia: 00:08:20

You know, you have a PR problem all of a sudden.

Jade Olivia: 00:08:23

So I think that the first, the mission that I want to share with the world.

Jade Olivia: 00:08:28

And when I first met you, you heard me passionately.

Jade Olivia: 00:08:31

Like I want to scream this from the rooftop.

Jade Olivia: 00:08:33

So thank y'all for listening and watching this today, because this is the

Jade Olivia: 00:08:37

message I want the whole world to hear.

Jade Olivia: 00:08:41

Stop treating your business's online community like social media.

Vit Muller: 00:08:46

the, here's the, here's

Jade Olivia: 00:08:47

Don't post on it.

Jade Olivia: 00:08:49

Like, that is not what you should be doing.

Jade Olivia: 00:08:52

And I hope that you guys are like, Oh my god, I'm doing that.

Jade Olivia: 00:08:55

That's what's wrong.

Vit Muller: 00:08:56

share a lot of

Jade Olivia: 00:08:57

Because at the end of the day, and here's the, here's

Jade Olivia: 00:08:59

the, here's why I'm saying this, here's the distinguishing factor.

Jade Olivia: 00:09:02

Social media is where You're in the spotlight where you're on the pedestal

Jade Olivia: 00:09:07

and you're sharing great information and you know, people will connect

Jade Olivia: 00:09:10

with it and they'll engage, they'll like, they'll comment, they'll post,

Jade Olivia: 00:09:12

they'll share so on and so forth.

Jade Olivia: 00:09:15

Online communities specifically for business are the opposite.

Jade Olivia: 00:09:18

That is where they're in the spotlight.

Jade Olivia: 00:09:21

That is where they are talking and connecting under the umbrella

Jade Olivia: 00:09:24

of your thought leadership.

Jade Olivia: 00:09:26

But it is not a place for you to show up and talk.

Jade Olivia: 00:09:29

So I really draw a hard line between your Facebook fan page, for example, or

Jade Olivia: 00:09:33

your Tik Tok or your face, your, your Instagram account for your business.

Vit Muller: 00:09:37

TikTok, or your

Jade Olivia: 00:09:38

is the complete opposite strategy that you want to be employing

Jade Olivia: 00:09:43

in your online community, whether it's on Facebook, whether it's in high level.

Jade Olivia: 00:09:47

Again, this is, this is platform agnostic because it's best practices.

Jade Olivia: 00:09:50

So that's my message.

Jade Olivia: 00:09:52

Everyone spread the word.

Vit Muller: 00:09:53

I mean, I mean, this is such a good distinction and also a common sense.

Vit Muller: 00:09:58

Right?

Vit Muller: 00:09:58

Like same, same sort of principle applies to websites, right?

Vit Muller: 00:10:02

It's so many business owners, they put their websites and it's like, you get an

Vit Muller: 00:10:06

alone landing page and it's like, here are our services, here are our products,

Vit Muller: 00:10:10

here's, you know, how this product is awesome, but it's talking about them and

Vit Muller: 00:10:14

their products and services and their offering is not talking to the avatar.

Vit Muller: 00:10:18

I like to have this analogy of like, you're in a theater, right?

Vit Muller: 00:10:21

If you're going to show, you sit in the audience, you're going

Vit Muller: 00:10:23

to be looking at the stage.

Vit Muller: 00:10:25

you pay the ticket to look, you know, to look, to look at the,

Vit Muller: 00:10:28

the actors on the show, right?

Vit Muller: 00:10:29

So they're in the spotlight.

Vit Muller: 00:10:31

And so business is kind of approach to websites the same way.

Vit Muller: 00:10:34

They think like they're the websites, the stage, and then all you need

Vit Muller: 00:10:38

to do is just take the lights and just turn them around and.

Vit Muller: 00:10:41

Like, like the audience.

Jade Olivia: 00:10:43

Yeah, exactly.

Jade Olivia: 00:10:44

In fact, I like to make the comparison very comparable to what you're

Jade Olivia: 00:10:47

saying is instead of lecture hall, think Montessori, like it's not

Jade Olivia: 00:10:53

where everyone's staring at you.

Jade Olivia: 00:10:55

It's where everyone's working together.

Jade Olivia: 00:10:57

It's like the difference between going to a concert again, you know, like a

Jade Olivia: 00:11:00

theater, watching the performance on stage, or are you going to a conference?

Jade Olivia: 00:11:03

A conference.

Jade Olivia: 00:11:05

And I would love to see all y'all at high level conferences.

Jade Olivia: 00:11:07

I'm actually four foot eight.

Jade Olivia: 00:11:09

I'm 142 centimeters.

Jade Olivia: 00:11:10

So you will see me there.

Jade Olivia: 00:11:11

I'm not hard to spot.

Jade Olivia: 00:11:13

but while we're there, like conferences are strategically

Jade Olivia: 00:11:16

planned so that people can connect.

Jade Olivia: 00:11:18

It's not like you go to the high level concert and all you do is watch keynotes.

Jade Olivia: 00:11:22

Keynote stages and you don't look at the people around you.

Jade Olivia: 00:11:25

They, they have activities, they have parties.

Jade Olivia: 00:11:28

They, they put the alcohol right in the middle.

Jade Olivia: 00:11:30

So people gather, they dance, they have networking events.

Jade Olivia: 00:11:34

They have booths where you're kind of forced to talk to people.

Jade Olivia: 00:11:37

So that's, I love, we're going to throw a lot of metaphors out today.

Jade Olivia: 00:11:40

So I'm going to keep them coming.

Vit Muller: 00:11:42

A Sartek that you've just been to a Level Up Summit then.

Vit Muller: 00:11:46

Awesome, awesome.

Vit Muller: 00:11:47

I've been to one a year prior and I'm going again this year, so it is awesome.

Vit Muller: 00:11:52

Yeah, guys, I, I, we highly, highly recommend it.

Vit Muller: 00:11:56

The one that's going to be happening this year in October is going to be huge.

Vit Muller: 00:11:59

they've actually relocated to a new venue as well.

Vit Muller: 00:12:02

So yeah, keep an eye out on emails guys.

Vit Muller: 00:12:04

It's pretty exciting.

Vit Muller: 00:12:05

But back to, back to you, Jade.

Vit Muller: 00:12:07

So let's, uh, let's dive into this topic more.

Vit Muller: 00:12:11

Let's unpack it.

Vit Muller: 00:12:11

So communities are very, very powerful.

Vit Muller: 00:12:14

Whatever the platform principles apply, pretty much the same.

Vit Muller: 00:12:18

What, how do we then make it, uh, successful if you

Vit Muller: 00:12:22

say, well, don't post there.

Vit Muller: 00:12:23

So like, okay, well, what do I do then if I'm not supposed to post?

Vit Muller: 00:12:26

Like how, how do people structure that?

Jade Olivia: 00:12:28

Oh, I love that.

Jade Olivia: 00:12:29

I don't, I, I'm sure you didn't plan that, but that was such a perfect segue.

Jade Olivia: 00:12:33

So, so let, let's jump in.

Jade Olivia: 00:12:35

So as Vic kind of mentioned, I do have like a three step framework that

Jade Olivia: 00:12:39

I follow that obviously, you know, when I'm working with my, when I, with

Jade Olivia: 00:12:43

my consulting clients, we do like a deep dive and we workshop until it's

Jade Olivia: 00:12:46

perfect for implementation, but I can absolutely lay out the entire process.

Jade Olivia: 00:12:50

I'm not going to hold anything back.

Jade Olivia: 00:12:51

So y'all are going to get the entire thing.

Jade Olivia: 00:12:53

So it's three steps.

Jade Olivia: 00:12:55

Yeah.

Vit Muller: 00:12:55

to take your notes?

Vit Muller: 00:12:56

Start taking notes.

Jade Olivia: 00:12:57

Get your pens.

Jade Olivia: 00:12:58

It's gonna be awesome.

Jade Olivia: 00:12:59

Uh, so, the three steps, and these don't belong to community, it's just

Jade Olivia: 00:13:03

how I arrange my thoughts, I guess.

Jade Olivia: 00:13:05

It's, it's define, design, deploy.

Jade Olivia: 00:13:09

I mean, like I said, you can apply that to launching your

Jade Olivia: 00:13:11

business, to designing a website.

Jade Olivia: 00:13:13

You have to figure out what you're doing, then you have to strategically

Jade Olivia: 00:13:16

figure out the implementation of it, and then you have to act.

Vit Muller: 00:13:19

It's like the rule of five piece, right?

Vit Muller: 00:13:21

You know, that one.

Vit Muller: 00:13:21

I've

Jade Olivia: 00:13:23

same thing.

Jade Olivia: 00:13:24

And the reason that I kind of clump it into those three sections, and also

Jade Olivia: 00:13:27

the reason I said you had such a great headway into this, is because the first

Jade Olivia: 00:13:31

thing, and you cannot skip this, even if you already have a community, is define.

Jade Olivia: 00:13:37

You, you, you hit the nail on the head.

Jade Olivia: 00:13:39

What are they going to talk about?

Jade Olivia: 00:13:41

Well, well, we need to figure out firstly, what is, what's the point?

Jade Olivia: 00:13:46

Don't just add community because it's trendy, unless it's

Jade Olivia: 00:13:49

really going to serve people.

Jade Olivia: 00:13:50

I've actually, I've had, prospects approach me and I said, you

Jade Olivia: 00:13:54

don't want or need a community.

Jade Olivia: 00:13:56

And I, and I didn't work with them because if it just confused, they had like courses

Jade Olivia: 00:14:02

and speaking and workshops and community and this and that and this and this,

Jade Olivia: 00:14:07

and it was like, and I'm like, well.

Jade Olivia: 00:14:09

Okay, this bucket for community, like, what, what is.

Jade Olivia: 00:14:11

What purpose does that serve?

Jade Olivia: 00:14:14

Does it, does it elevate the other features or does it confuse, right?

Jade Olivia: 00:14:18

Like it's like going into one of those diners with like a 50 page menu and

Jade Olivia: 00:14:21

you're like, everything looks good.

Jade Olivia: 00:14:23

So I guess I just, it'll take me 10 hours to eat and I'll starve.

Jade Olivia: 00:14:27

Take me 10 hours to eat, even if I want to.

Jade Olivia: 00:14:29

So, you know, they say confused mind never buys.

Jade Olivia: 00:14:31

And so, like, I would never, it would be very overwhelming to go to a website

Jade Olivia: 00:14:36

that was like, Hey, this is jadeolivia.

Jade Olivia: 00:14:39

co and she sells, blah, blah, blah, blah, blah, blah, blah,

Jade Olivia: 00:14:41

blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah, blah.

Jade Olivia: 00:14:43

And there's community.

Jade Olivia: 00:14:45

It just, it doesn't make sense.

Jade Olivia: 00:14:46

So, A, only have one if it serves a function in your business.

Jade Olivia: 00:14:51

So that's another thing to think about is like, what's the point?

Jade Olivia: 00:14:55

Where does it stand in relation to your entire product menu value ladder timing?

Jade Olivia: 00:15:01

Is it a free community?

Jade Olivia: 00:15:03

It's a lead magnet.

Jade Olivia: 00:15:04

So you can educate people into buying a larger offer.

Jade Olivia: 00:15:07

Is it a backend community?

Jade Olivia: 00:15:09

So maybe when someone finishes your course, it's, it's the continuity product.

Jade Olivia: 00:15:13

Maybe it's like the VIP offer and it's a small community for exclusivity.

Jade Olivia: 00:15:17

And you can already see in these examples, there's a bunch of different types.

Jade Olivia: 00:15:20

So I'm not recommending that.

Jade Olivia: 00:15:22

You a have to have one in the first place and B have to have

Jade Olivia: 00:15:25

this kind and do it this way.

Jade Olivia: 00:15:27

It has to serve a purpose, right?

Jade Olivia: 00:15:29

so that's the defined part you have to figure out.

Jade Olivia: 00:15:31

And then once you even figure out that you're going to have one

Jade Olivia: 00:15:34

and I, you know, I decide it's going to be an accountability.

Jade Olivia: 00:15:37

It's going to serve for accountability purposes and forum style.

Jade Olivia: 00:15:40

So I want them to ask each other questions instead of me, because

Jade Olivia: 00:15:43

when they are my coaching clients, they pay for an hour a week and

Jade Olivia: 00:15:47

that's when they answer questions.

Jade Olivia: 00:15:48

And if they ask me other questions, I'm going to point them somewhere

Jade Olivia: 00:15:51

else to support each other and build relationships with each other.

Jade Olivia: 00:15:54

So, that's an example of what you might define your community.

Jade Olivia: 00:15:58

And it serves a purpose because it allows people to, to continue to grow and evolve

Jade Olivia: 00:16:02

off, offline from the coaching sessions and build a family in the process.

Jade Olivia: 00:16:06

So that's kind of the, the defined stage, another analogy or metaphor

Jade Olivia: 00:16:10

that I'm going to throw out a lot.

Jade Olivia: 00:16:11

And I'll kind of return to it as we progress through the

Jade Olivia: 00:16:14

framework is a birthday party.

Jade Olivia: 00:16:15

And you've probably heard me say this 1 before of it because it's my favorite.

Jade Olivia: 00:16:18

It's just it clicks.

Jade Olivia: 00:16:19

It makes sense is if I'm going to have a birthday party.

Jade Olivia: 00:16:22

Well, I need to define some things first.

Jade Olivia: 00:16:24

I need to a tell people it's my birthday party.

Jade Olivia: 00:16:26

So like that kind of triggers some familiarity in people.

Jade Olivia: 00:16:29

They're like, Oh, we're going to go and celebrate Jade's birth.

Jade Olivia: 00:16:31

I know that she's aged another year.

Jade Olivia: 00:16:33

I should probably bring a gift, you know, but then there's some, still

Jade Olivia: 00:16:36

some question marks in the same way.

Jade Olivia: 00:16:38

If I said, Oh, I'm a consultant and I have community cool.

Jade Olivia: 00:16:41

Okay.

Jade Olivia: 00:16:41

There's community.

Jade Olivia: 00:16:42

I get the general idea, but.

Jade Olivia: 00:16:44

Okay, what do I do there?

Jade Olivia: 00:16:45

So you have to be a little bit more clear in the definition, the party, this

Jade Olivia: 00:16:48

is my address, this is the time, it's gonna be, I'm gonna say out loud, it's

Jade Olivia: 00:16:52

a big party, it's not a small intimate thing, so there's gonna be some people

Jade Olivia: 00:16:55

there that you might not have met, it's appropriate to bring gifts, you

Jade Olivia: 00:16:58

know, it's at 8pm, don't show up at 7, you know, you gotta tell people the

Jade Olivia: 00:17:02

information so that they know exactly what they're walking into in the first place.

Vit Muller: 00:17:07

Yeah,

Jade Olivia: 00:17:07

yeah.

Vit Muller: 00:17:08

So purpose is where we start, right?

Vit Muller: 00:17:12

Because preparation prevents peaceful performance as well.

Vit Muller: 00:17:15

We don't need to look at the execution.

Vit Muller: 00:17:18

So that is actually almost like the next critical thing to it, right?

Vit Muller: 00:17:22

How do you execute the launch of it?

Vit Muller: 00:17:24

How do you I guess the onboarding of the participants joining the community

Vit Muller: 00:17:29

and obviously the automations, how you leverage from that.

Vit Muller: 00:17:32

Can we

Jade Olivia: 00:17:32

Yeah.

Jade Olivia: 00:17:34

A hundred percent.

Jade Olivia: 00:17:34

No, you're totally on board.

Jade Olivia: 00:17:35

I love this flow.

Jade Olivia: 00:17:36

This is so good.

Jade Olivia: 00:17:37

so, you know, I kept saying earlier that this is very much the same

Jade Olivia: 00:17:40

thing as business press practices.

Jade Olivia: 00:17:41

So we've covered the defined stage and so, you know, and you guys, if you're

Jade Olivia: 00:17:47

listening to this and you're a serious business owner, we have all seen a

Jade Olivia: 00:17:49

bunch, bunch of businesses failed because I started the business 'cause

Jade Olivia: 00:17:53

I wanted to, not because a bunch of people needed what I have to offer.

Jade Olivia: 00:17:57

And so right?

Vit Muller: 00:17:58

Yeah.

Vit Muller: 00:17:58

We're passionate about our idea and the world doesn't,

Vit Muller: 00:18:01

doesn't maybe thinks otherwise.

Jade Olivia: 00:18:03

Right?

Jade Olivia: 00:18:03

Yeah, it doesn't really have that icky guy.

Jade Olivia: 00:18:04

Like, you need people to actually want to pay for it too, right?

Vit Muller: 00:18:08

Yeah.

Jade Olivia: 00:18:09

once we have the definition and we know that it actually serves

Jade Olivia: 00:18:11

a purpose and people want and need it, and it will serve a function

Jade Olivia: 00:18:15

and make sense, now we can go on to the design, the design phase.

Jade Olivia: 00:18:18

And for that in, you know, in very much in like the party analogy, it's like, this

Jade Olivia: 00:18:22

is when I hire the party planner to handle the logistics and the flow of the room.

Jade Olivia: 00:18:27

So it's like, because I, I personally am not like a great interior designer.

Jade Olivia: 00:18:31

So like I would pay a party planner and be like, okay, so the flow of the room,

Jade Olivia: 00:18:34

we're going to have the cake over here.

Jade Olivia: 00:18:35

It's going to make more sense.

Jade Olivia: 00:18:36

If the coats go over here, we welcome people.

Jade Olivia: 00:18:38

We, this is the timing so that there's just a really seamless experience inside.

Jade Olivia: 00:18:44

And also, uh, when it comes to the, the design, when you, this.

Jade Olivia: 00:18:48

The strategy and how we're actually going to get people to talk to each other.

Jade Olivia: 00:18:51

That's what I mean by the party flow, because you just kind of don't

Jade Olivia: 00:18:54

people in a room and don't really have an idea on who's there and

Jade Olivia: 00:18:58

how to introduce them or like at a conference means to get them to gather.

Jade Olivia: 00:19:03

then it's just going to be weird and no one's going to talk in your community.

Jade Olivia: 00:19:06

Nobody's going to engage because they're just kind of standing there in a room.

Jade Olivia: 00:19:09

Like.

Jade Olivia: 00:19:10

Kind of awkward.

Vit Muller: 00:19:11

It's like, it's like, uh, you know, when you go to silent disco,

Vit Muller: 00:19:14

everybody's there for themselves and it's super dead, dead, dead quiet.

Jade Olivia: 00:19:18

we don't want a silent disco.

Jade Olivia: 00:19:19

We want like a real disco with real music.

Jade Olivia: 00:19:22

And we're in like engaging in the music together.

Jade Olivia: 00:19:25

And the fun thing about, I love that, that you said that, because

Jade Olivia: 00:19:27

if I'm dancing at a party, I don't care who's there, we're having fun.

Jade Olivia: 00:19:31

So I'm going to be engaged.

Jade Olivia: 00:19:32

I'm going to be involved.

Jade Olivia: 00:19:33

I'm going to be like, I'm going to be rubbing up on people.

Jade Olivia: 00:19:36

I'm going to be.

Jade Olivia: 00:19:37

fist pump, and I'm gonna be doing all the things because there's a purpose.

Jade Olivia: 00:19:41

And I understand that when the music plays, that this is an

Jade Olivia: 00:19:43

appropriate time to go dance.

Jade Olivia: 00:19:44

So you want to do the same thing in your online community.

Jade Olivia: 00:19:46

So the way that we actually knock that out strategically, okay.

Jade Olivia: 00:19:49

Enough with the metaphors, Jade, right?

Jade Olivia: 00:19:51

Uh, is that, there's a couple really important things when we're, when

Jade Olivia: 00:19:55

we're laying out the strategy for engagement, number one is data, which.

Jade Olivia: 00:20:01

Yeah, I'm sure like all of us watching or listening to this are,

Jade Olivia: 00:20:03

are somewhat nerds and we love a good spreadsheet and tags and segmentations

Jade Olivia: 00:20:07

and you know, all those things.

Jade Olivia: 00:20:08

But at the end of the day, like, what, what is a relationship?

Jade Olivia: 00:20:11

What is a friendship?

Jade Olivia: 00:20:12

Like, Vic met me and was like, oh, I value this thing about Jade and I think

Jade Olivia: 00:20:17

I want to share this with my audience.

Jade Olivia: 00:20:19

And I learned about him and I value these things about him and I'm sure

Jade Olivia: 00:20:22

that if I have, get stuck on a go ahead question, I know who to talk

Jade Olivia: 00:20:25

to because that's a piece of data.

Jade Olivia: 00:20:26

I know that he knows my level.

Jade Olivia: 00:20:28

I know that he has an audience.

Jade Olivia: 00:20:29

And so that that's valuable is that that's just all what a

Jade Olivia: 00:20:33

friendship or a relationship is.

Jade Olivia: 00:20:34

It's things, you know, about people and you remember those things and

Jade Olivia: 00:20:38

you decide if you like them or not.

Vit Muller: 00:20:39

Yeah.

Vit Muller: 00:20:40

Yeah.

Vit Muller: 00:20:40

There's some connection as well.

Vit Muller: 00:20:41

Yeah, yeah, absolutely.

Vit Muller: 00:20:42

Yeah.

Jade Olivia: 00:20:43

And so I'm going to give you one of my juiciest tips and secrets

Jade Olivia: 00:20:46

today as, I used to do a lot more community management, but as this.

Jade Olivia: 00:20:50

Methodology really started to take off and, and really be effective.

Jade Olivia: 00:20:54

I can't be everybody's community manager.

Jade Olivia: 00:20:56

So this is when I started teaching this, right?

Jade Olivia: 00:20:58

So I'm gonna give you one of my juiciest bits today when it comes to data.

Jade Olivia: 00:21:02

So a really great community manager, for example, they

Jade Olivia: 00:21:06

actually have good relationships.

Jade Olivia: 00:21:09

With everyone in the community.

Jade Olivia: 00:21:11

Enough to be a great party host.

Jade Olivia: 00:21:13

Enough to, you know, walk into a room at my party and be like, oh my god, Bit!

Jade Olivia: 00:21:17

Mark!

Jade Olivia: 00:21:17

You guys are both from Australia!

Jade Olivia: 00:21:19

I can't believe this!

Jade Olivia: 00:21:19

You guys should totally hang out!

Jade Olivia: 00:21:21

Because I know those details about you.

Jade Olivia: 00:21:23

Because I, I'm the host of the party.

Jade Olivia: 00:21:25

I know everybody, but I know y'all don't know each other.

Jade Olivia: 00:21:27

And it's my job to kind of call on those details that I know about you

Jade Olivia: 00:21:32

and make connections on purpose so that you guys can go off to the races.

Jade Olivia: 00:21:36

But you're, you guys might be sharing stories about me because it's my party.

Jade Olivia: 00:21:39

That's the purpose of you being there.

Jade Olivia: 00:21:41

That's the, that's the defined, that's the objective.

Jade Olivia: 00:21:43

So here's my tip.

Jade Olivia: 00:21:45

This is how you, how a great community manager can actually

Jade Olivia: 00:21:48

store all of that data.

Jade Olivia: 00:21:50

And recall it easily either by memory or by checking your, your

Jade Olivia: 00:21:53

same searches or your tags or your segmentation data in your CRM.

Jade Olivia: 00:21:57

it's, it's actually quite easy and it makes people feel seen, heard, and loved

Jade Olivia: 00:22:01

when you can call on things about them.

Jade Olivia: 00:22:03

Like what if 10 years from now, I was like, remember that one time we did

Jade Olivia: 00:22:07

this show, we talked about high level.

Jade Olivia: 00:22:08

You'd be like, Oh my gosh, that was so great.

Jade Olivia: 00:22:10

That was 10 years ago.

Jade Olivia: 00:22:11

I can't believe you remembered that.

Jade Olivia: 00:22:13

This is how you can do that in the community.

Jade Olivia: 00:22:15

I, I largely only track two pieces of data.

Jade Olivia: 00:22:19

On everyone in my community, and because it's two, two pieces, I visualize a grid.

Jade Olivia: 00:22:24

I, you know, like think, thinking like vertical, vertical and

Jade Olivia: 00:22:28

horizontal lines, like a grid.

Jade Olivia: 00:22:29

I call it a data grid on the vertical plane.

Jade Olivia: 00:22:33

So going up in straight lines, going left to right.

Jade Olivia: 00:22:36

I consider that like your community's version of your customer journey, right?

Jade Olivia: 00:22:41

Like, how do you, how?

Jade Olivia: 00:22:42

How do, how do you track or measure people when they first enter, and how do

Jade Olivia: 00:22:45

you measure their progress through every business, you know, zooming out should

Jade Olivia: 00:22:50

have a customer journey that's planned and automated and strategically executed

Jade Olivia: 00:22:53

and prompted so people move forward.

Jade Olivia: 00:22:56

Your community's the same way, so if you know that.

Jade Olivia: 00:22:59

You can have automations and workflows in place that automatically update

Jade Olivia: 00:23:03

people so that data gets freshly updated.

Jade Olivia: 00:23:06

You can either send out like surveys or let's say you have an online course.

Jade Olivia: 00:23:11

So I track people in my community based on their course progress or maybe how

Jade Olivia: 00:23:15

they're progressing through my coachings.

Jade Olivia: 00:23:16

If you're a level zero coach, then you're level zero in my data grid.

Jade Olivia: 00:23:20

If you, If you've completed module one of my course, I

Jade Olivia: 00:23:24

know that you're a module one.

Jade Olivia: 00:23:25

If you've completed module two, then I know you're a level two in my community.

Jade Olivia: 00:23:29

So that the tags, uh, as people progress through your journey will

Jade Olivia: 00:23:33

let, you know, or however, you know, whatever custom field you're

Jade Olivia: 00:23:36

going to use to segment that person.

Jade Olivia: 00:23:38

that's a really easy way to track.

Jade Olivia: 00:23:40

It's just genuinely data.

Jade Olivia: 00:23:42

Number one is their progression in the community.

Jade Olivia: 00:23:45

And

Jade Olivia: 00:23:45

you

Vit Muller: 00:23:45

learn, the learn, the learning journey.

Vit Muller: 00:23:47

Okay,

Jade Olivia: 00:23:48

Exactly.

Jade Olivia: 00:23:48

And, you know, it could be, their show of influence.

Jade Olivia: 00:23:52

So maybe they've learned enough to start helping other people so that,

Jade Olivia: 00:23:55

you know, there might be some nuance to it just depends on what your

Jade Olivia: 00:23:57

product is and how your business runs.

Jade Olivia: 00:23:59

But generally the, the vertical access is, I'm sorry, the horizontal

Jade Olivia: 00:24:03

access is really just tracking their progress through your business.

Vit Muller: 00:24:07

Their

Jade Olivia: 00:24:08

So that's pretty simple.

Jade Olivia: 00:24:09

Now, when it comes to the, uh, the vertical lines going up and down, that's

Jade Olivia: 00:24:13

how you categorize and segment them.

Jade Olivia: 00:24:16

So, let's say I had, uh, I'm a coach for chefs, right?

Jade Olivia: 00:24:21

And I can track people as they achieve.

Jade Olivia: 00:24:23

More and more, progress in learning how to, how to cook well, you know,

Jade Olivia: 00:24:28

how to be a great chef, you know, they've mastered skills and that's,

Jade Olivia: 00:24:31

that's easily trackable, but when it comes to like the other, you know,

Jade Olivia: 00:24:35

the other, axes on the grid, it's, are you a French chef, you know, are you.

Vit Muller: 00:24:40

That's segmentation.

Vit Muller: 00:24:41

Yeah, yeah.

Vit Muller: 00:24:41

Mm hmm.

Jade Olivia: 00:24:42

Exactly.

Jade Olivia: 00:24:43

So those are the only two things I really need to know.

Jade Olivia: 00:24:45

And here's some real live examples.

Jade Olivia: 00:24:47

And I see this all the time with the really smart people

Jade Olivia: 00:24:50

in the high level community.

Jade Olivia: 00:24:52

If VIT were to post and say, Oh my gosh, I'm really struggling with trying

Jade Olivia: 00:24:57

to get my community to be engaged.

Jade Olivia: 00:24:59

Like there's a lot of great stuff in there and they're

Jade Olivia: 00:25:01

just not talking to each other.

Jade Olivia: 00:25:02

A really great community manager would be like, Oh Jade,

Jade Olivia: 00:25:04

what do you think about that?

Jade Olivia: 00:25:05

Because they know that I'm good at high level.

Jade Olivia: 00:25:07

They know I'm an expert automator.

Jade Olivia: 00:25:08

And they know that I'm great at community.

Jade Olivia: 00:25:11

So those are the two pieces of data.

Jade Olivia: 00:25:13

They know why I know high level because I'm in the community industry.

Jade Olivia: 00:25:17

That would be my vertical axes.

Jade Olivia: 00:25:19

And they know that I'm a great automator because I've been doing

Jade Olivia: 00:25:21

this for a very, very long time.

Jade Olivia: 00:25:22

And I, people pay me to set up automations, you know.

Jade Olivia: 00:25:25

So.

Jade Olivia: 00:25:26

Those are things that are easily tracked.

Jade Olivia: 00:25:27

And then I would feel so honored if somebody commented on VIT's

Jade Olivia: 00:25:32

post and was like, Jade, I know you know the answer to this.

Jade Olivia: 00:25:34

What do you think?

Jade Olivia: 00:25:36

That's what a great community manager does.

Jade Olivia: 00:25:37

A great community manager, or whether, you know, it's your own community,

Jade Olivia: 00:25:40

maybe you're a solopreneur, you don't post and talk at people.

Jade Olivia: 00:25:45

Again, that's what your social media is for.

Jade Olivia: 00:25:47

But in your community, it's for them to talk and I'll get to that next, you

Jade Olivia: 00:25:52

know, what are they going to talk about?

Jade Olivia: 00:25:53

That's my second piece.

Jade Olivia: 00:25:54

Yeah, for sure.

Vit Muller: 00:25:55

so I want to stop you there.

Vit Muller: 00:25:57

So, so the tracking aspect is what helps you then, obviously

Vit Muller: 00:26:00

you can do so much, right?

Vit Muller: 00:26:01

You can different channels based on segments and different awards.

Vit Muller: 00:26:05

But the segmentation, sorry, not the segmentation, but the hierarchy, like

Vit Muller: 00:26:09

what level is everybody at, you do it based on, I'm just kind of reiterating

Vit Muller: 00:26:12

what you're saying for the listeners as well, but the way I understand, the way I

Vit Muller: 00:26:15

understood it is, so based on, you know, which, you know, what courses they've

Vit Muller: 00:26:19

done or which lessons they've completed.

Vit Muller: 00:26:21

Now, there's also engagement aspect, isn't it?

Vit Muller: 00:26:23

Like in the communities in our level, you also have a leaderboard

Vit Muller: 00:26:26

based on, on engagement, right?

Vit Muller: 00:26:28

How many likes and comments and all those, do you do anything on that front?

Jade Olivia: 00:26:32

Yeah, absolutely.

Jade Olivia: 00:26:33

And I think what I pulled from your sort of recap was you can

Jade Olivia: 00:26:37

also leverage gamification to get people engaged as well, right?

Jade Olivia: 00:26:40

Leaderboards and notifications when someone comments on your

Jade Olivia: 00:26:44

material and so on and so forth.

Jade Olivia: 00:26:45

So all of those things kind of feed into it because the beauty

Jade Olivia: 00:26:48

of it, even, I'm going to combine both his and my examples here.

Jade Olivia: 00:26:52

If, you know, I'm, I'm inside of its businesses community and someone

Jade Olivia: 00:26:57

posts a question, a really great community manager would not just

Jade Olivia: 00:27:01

comment the answer and let's be honest.

Jade Olivia: 00:27:03

You.

Jade Olivia: 00:27:04

If you hire a community manager or if it's your community, you do know

Jade Olivia: 00:27:07

the answer, but it makes way more sense for a community strategy to

Jade Olivia: 00:27:12

not just answer, but to be like, Oh, you know, this is what I think.

Jade Olivia: 00:27:15

What do you think, Jade?

Jade Olivia: 00:27:17

And then when the other people start being tagged and brought

Jade Olivia: 00:27:20

in on purpose by a strategic community minded, you know, manager.

Jade Olivia: 00:27:24

Well.

Jade Olivia: 00:27:25

That's going to pump up the engagement on the post.

Jade Olivia: 00:27:28

That's going to amplify all of the gamification you have in place, like

Jade Olivia: 00:27:32

the leaderboards, like the notifications being kicked out because someone commented

Jade Olivia: 00:27:36

on my posts and so on and so forth.

Jade Olivia: 00:27:37

So the more a community manager strategically knows to call on that

Jade Olivia: 00:27:42

data and get in, you know, stoke the fire of those conversations, the more

Jade Olivia: 00:27:47

those, those, uh, those features in your communities are going to light

Jade Olivia: 00:27:50

up because people are talking and you're not just talking at them.

Vit Muller: 00:27:54

Wait, so like, if a client a posts a question, I would put in a

Vit Muller: 00:27:58

comment about like a tag, another client that I know that may know the answer.

Vit Muller: 00:28:03

So then I would, I would chip in a part of this, like part of the, the answer to the

Vit Muller: 00:28:07

question, but then still like expand on.

Vit Muller: 00:28:09

Yeah.

Vit Muller: 00:28:10

Okay.

Vit Muller: 00:28:10

I get it.

Vit Muller: 00:28:10

Yeah.

Jade Olivia: 00:28:11

and this isn't just like deferring attention from you, it's

Jade Olivia: 00:28:15

genuinely better because even though I'm in VIT's community because I follow

Jade Olivia: 00:28:20

VIT's methodology and I believe in what he's doing and I want to learn from him.

Jade Olivia: 00:28:25

I would actually likely get more value from someone else answering my

Jade Olivia: 00:28:29

question and not you bit because someone else has recently been in my shoes.

Jade Olivia: 00:28:35

They know what it's like to not be you.

Jade Olivia: 00:28:37

They know what it's like to want to be you.

Jade Olivia: 00:28:39

They know they are also in this learning path with me.

Jade Olivia: 00:28:43

And so yes, You and I both know a lot about automation.

Jade Olivia: 00:28:47

We would both answer someone else's automation question differently

Jade Olivia: 00:28:50

because we're different humans.

Jade Olivia: 00:28:51

We're on other sides of the planet from each other for crying out loud.

Jade Olivia: 00:28:54

My life experiences, my business experiences are different.

Jade Olivia: 00:28:57

So even, even if we had the exact same knowledge set, the way that we

Jade Olivia: 00:29:01

share it and the way we disseminate that information and use it to support

Jade Olivia: 00:29:04

people is going to be different.

Jade Olivia: 00:29:05

And that is why community is so.

Jade Olivia: 00:29:07

Frickin valuable, especially in the business space because

Jade Olivia: 00:29:10

it's shared knowledge.

Jade Olivia: 00:29:11

It's not just one person barking at me.

Jade Olivia: 00:29:13

Yeah,

Vit Muller: 00:29:16

Well, now you actually, you know, allowing them to be the expert,

Vit Muller: 00:29:20

validate, uh, allow them to validate that they know it and, and their confidence

Vit Muller: 00:29:25

goes up and now they can feel like they're providing value to another member.

Vit Muller: 00:29:28

And now, because you, that's, I guess that's the whole point, right?

Vit Muller: 00:29:32

You want to foster a community where it's actually self sufficient thing.

Vit Muller: 00:29:35

And then you just, you know, like chipping in, but like they helping each other.

Vit Muller: 00:29:39

And that's where it's actually, that's genius because that you

Vit Muller: 00:29:42

get a true leverage, right?

Jade Olivia: 00:29:44

That's the beauty of it.

Jade Olivia: 00:29:45

And like you guys, this is business best practices anyway.

Jade Olivia: 00:29:49

So let's get to the second half of the design part.

Jade Olivia: 00:29:52

And you know, you've mentioned this a few times.

Jade Olivia: 00:29:53

So I'm ready to reveal the secret now.

Jade Olivia: 00:29:56

What do they talk about?

Jade Olivia: 00:29:57

When, why, and how do we get them to do that?

Vit Muller: 00:30:00

Yeah, I will.

Vit Muller: 00:30:01

Before we get into that, I wanted to ask you this.

Vit Muller: 00:30:03

so that's, we're kind of shifting into like now they're part of it and doing

Vit Muller: 00:30:06

these things, but on the onboarding aspect, like there, you know, I've been

Vit Muller: 00:30:10

a member of different groups, I've been a member of groups that do it really well.

Vit Muller: 00:30:13

And they also have like this really smart, uh, a flow, like a weekly flow,

Vit Muller: 00:30:16

like, you know, a Monday is like a hand raiser and Tuesday it's this days.

Vit Muller: 00:30:20

And, and then when, you know, Thursday is a bit of a mini webinar and then

Vit Muller: 00:30:23

Friday is just a follow up, but that was more like a lead gen type of group.

Vit Muller: 00:30:27

Right.

Vit Muller: 00:30:27

yeah.

Vit Muller: 00:30:27

But structure nevertheless, right.

Vit Muller: 00:30:29

And it seems like it worked, but, you know, so we can think of like how we would

Vit Muller: 00:30:33

approach the design of the onboarding where you can have automatically

Vit Muller: 00:30:36

tagging people on a welcome post.

Vit Muller: 00:30:38

I don't know if you can do it in GHL, but whatever.

Vit Muller: 00:30:40

but you know, like you could, you could design the, uh, the, the,

Vit Muller: 00:30:44

the introduction process, but how far, how far should you design?

Vit Muller: 00:30:48

To a perfection before you launch, because you might not know if that's the right

Vit Muller: 00:30:52

approach, or is it a better to just, just launch it and just try as you go?

Vit Muller: 00:30:56

Like, do you, is there a particular onboarding process that you found

Vit Muller: 00:31:01

just works in general for everybody?

Jade Olivia: 00:31:03

Yeah, and in fact, you know, a really great and engaging onboarding

Jade Olivia: 00:31:08

process, not just like it serves a purpose and I'm done with it, but like, if you

Jade Olivia: 00:31:12

strategically design your onboarding process to get them used to engaging,

Jade Olivia: 00:31:16

talking, meeting other people, asking other people questions and learning

Jade Olivia: 00:31:20

from other people's questions and training them that they're also supposed

Jade Olivia: 00:31:23

to answer other people's questions.

Jade Olivia: 00:31:25

those are the best kinds of onboarding experiences.

Jade Olivia: 00:31:27

And that's just one of.

Jade Olivia: 00:31:28

I don't know if you're like reading my mind a bit, but that's literally what

Jade Olivia: 00:31:30

I'm about to talk about right now.

Jade Olivia: 00:31:32

So, yeah,

Vit Muller: 00:31:32

Okay.

Vit Muller: 00:31:33

I stole your thunder.

Jade Olivia: 00:31:36

You're, you're like leading up to it.

Jade Olivia: 00:31:38

It's perfect.

Jade Olivia: 00:31:39

so the second half of the design stage.

Jade Olivia: 00:31:41

Where you get people to actually do the talking is what I like to call, my

Jade Olivia: 00:31:46

clients and I sit down and we make, uh, at least a three dozen line item list of

Jade Olivia: 00:31:52

what I call strategic calls to action.

Jade Olivia: 00:31:54

We all know what calls to action are.

Jade Olivia: 00:31:55

You don't make a sales page without a call to action.

Jade Olivia: 00:31:57

That's very, very clear.

Jade Olivia: 00:31:58

Click here.

Jade Olivia: 00:31:59

Do this next because.

Jade Olivia: 00:32:01

Think about there are dozens and I'm not exaggerating dozens of reasons.

Jade Olivia: 00:32:07

You can get people to talk in your businesses on the community right

Jade Olivia: 00:32:10

now, if you just pay attention.

Jade Olivia: 00:32:12

If you can, if you can kind of dig through your workflows that you have

Jade Olivia: 00:32:15

set up, open up all of your emails, look at all of your landing pages,

Jade Olivia: 00:32:18

websites, funnels, all that stuff.

Jade Olivia: 00:32:20

Open those bad boys up and see if you can spice in a call to action

Jade Olivia: 00:32:24

to also go engage in the community.

Jade Olivia: 00:32:26

Onboarding is one of the many, many.

Jade Olivia: 00:32:29

Uh, items that we that will strategically dial in together when

Jade Olivia: 00:32:34

I'm sitting down with my clients.

Jade Olivia: 00:32:35

We just make a whole list.

Jade Olivia: 00:32:36

And so that's why I get tickled when people are like,

Jade Olivia: 00:32:39

Oh, my community is so quiet.

Jade Olivia: 00:32:40

I don't know how to get them to talk.

Jade Olivia: 00:32:41

And I'm like, well, I'll give you 15 right now for free, like, I'm onboarding.

Jade Olivia: 00:32:47

Right.

Jade Olivia: 00:32:48

You know, and, and to answer your question more specifically, no, I don't have a

Jade Olivia: 00:32:52

secret recipe because everybody's busy.

Jade Olivia: 00:32:53

Business is so different.

Jade Olivia: 00:32:54

It could be, like you said, a free community.

Jade Olivia: 00:32:56

It could be a very expensive community.

Jade Olivia: 00:32:58

It could be in go high level.

Jade Olivia: 00:33:00

It could be in school.

Jade Olivia: 00:33:01

It could be on LinkedIn.

Jade Olivia: 00:33:03

So there's a, there's a lot of limitations and my ability to answer that.

Jade Olivia: 00:33:07

But, but I, I do want to hammer on that onboarding is a very common, I think,

Jade Olivia: 00:33:12

I think we could all, if I asked, you know, someone who wasn't great

Jade Olivia: 00:33:15

at community, what's an opportunity to get people to talk, right?

Vit Muller: 00:33:18

you have this honeymoon period, right?

Vit Muller: 00:33:20

People are excited at the beginning.

Vit Muller: 00:33:21

And if you don't, if you don't like capitalize on that,

Vit Muller: 00:33:24

you miss that opportunity.

Jade Olivia: 00:33:25

Yeah.

Jade Olivia: 00:33:26

So think about, you know, the party, right?

Jade Olivia: 00:33:29

And in that scenario, I don't just open the door and say, Okay, everyone,

Jade Olivia: 00:33:32

come in, and then I just like, leave.

Jade Olivia: 00:33:35

Right?

Jade Olivia: 00:33:36

But at the same time, I'm not inviting people to my birthday party,

Jade Olivia: 00:33:39

and this is not what I'm doing.

Jade Olivia: 00:33:41

Okay, everyone, it's my birthday party.

Jade Olivia: 00:33:43

Everyone sit down and watch me, and I'm going to talk about my birth.

Jade Olivia: 00:33:47

It's my birth.

Jade Olivia: 00:33:48

It's my birthday party.

Jade Olivia: 00:33:49

Like, well, why wouldn't I do that?

Jade Olivia: 00:33:50

No, because a party is where people talk to each other, not

Jade Olivia: 00:33:53

for me to just shout at them.

Jade Olivia: 00:33:55

Your community should be the same way.

Jade Olivia: 00:33:56

So what is a great party player?

Jade Olivia: 00:33:57

What does a great host do?

Jade Olivia: 00:33:59

They cook up a bunch of reasons to get people to talk the same thing at

Jade Olivia: 00:34:02

a conference, the same thing at all of these different metaphors, right?

Jade Olivia: 00:34:07

So here's a lot, here's some examples right off the bat where you can get

Jade Olivia: 00:34:10

people to talk in your community.

Jade Olivia: 00:34:12

there's.

Jade Olivia: 00:34:13

Chronological timely events.

Jade Olivia: 00:34:15

So let's say, you know, you have like your, you know, your marketing Monday

Jade Olivia: 00:34:18

or you have a schedule of events.

Jade Olivia: 00:34:20

You know, I live stream every Thursday, hop on the call.

Jade Olivia: 00:34:22

Right.

Jade Olivia: 00:34:22

I could think of at least five.

Jade Olivia: 00:34:25

Strategic prompts to get people to go engage, not talk to you, but

Jade Olivia: 00:34:28

talk to each other in the community, just from a weekly live stream.

Jade Olivia: 00:34:32

Hey, I'm about to, you know, I'm, I'm scheduling next

Jade Olivia: 00:34:35

quarter's weekly live streams.

Jade Olivia: 00:34:36

What, what do you guys want to learn about?

Jade Olivia: 00:34:39

Post that in the community, or Ask one of your sort of like senior

Jade Olivia: 00:34:43

members in your community, ask them to start a thread, be like, Hey,

Jade Olivia: 00:34:47

I'm looking forward to next court.

Jade Olivia: 00:34:48

See, see how I'm prompting people to start other conversations.

Jade Olivia: 00:34:51

That's two, not me posting.

Jade Olivia: 00:34:53

Number two is asking someone else to post.

Jade Olivia: 00:34:55

Hey, I'm looking forward to all of these live streams.

Jade Olivia: 00:34:57

here's some ideas of what we would like to learn.

Jade Olivia: 00:34:59

What else do you guys think?

Jade Olivia: 00:35:01

It doesn't even have to be me posting that.

Jade Olivia: 00:35:03

I could say, you know, Hey, this is the topic for tomorrow's live stream.

Jade Olivia: 00:35:08

What are some common misconceptions?

Jade Olivia: 00:35:09

And by the way, in these examples, it doesn't have to be me posting.

Jade Olivia: 00:35:13

I could send out a mass text using my Twilio.

Jade Olivia: 00:35:15

If you may go high level and be like, Hey, click on this, click on this and click on

Jade Olivia: 00:35:19

this link and fill out this form because I'm, we're having an ask me anything

Jade Olivia: 00:35:22

tomorrow and post in the community what, what your biggest problem is right now.

Jade Olivia: 00:35:27

So like, I'm just, so I'm trying to train everyone to develop a tick.

Jade Olivia: 00:35:31

Like, like you should end every thought in your business, whether it's a coaching

Jade Olivia: 00:35:34

call, whether it's a website, whether it's an email, whether it's a text, literally

Jade Olivia: 00:35:37

every single, every single little nugget in your business is an opportunity to

Jade Olivia: 00:35:42

be like, Oh, and post in the community.

Jade Olivia: 00:35:44

And be specific.

Jade Olivia: 00:35:45

I mean, I'm, you know, I'm being a little passe right now, but like,

Jade Olivia: 00:35:48

tell them, you know, what to post, what to ask, be specific, include a

Jade Olivia: 00:35:52

video, include a screenshot, right?

Jade Olivia: 00:35:54

Customer service is a great opportunity to post, to post in the community.

Jade Olivia: 00:35:58

If someone asks you a question, P. S. you should never be answering people's

Jade Olivia: 00:36:02

questions for free in your inbox.

Jade Olivia: 00:36:04

Say like, Hey, I love this question, go post it in the community because

Jade Olivia: 00:36:08

not only will I answer, but, uh, actually my friend knows a lot about

Jade Olivia: 00:36:11

more of that, that than I will.

Jade Olivia: 00:36:13

And I want everyone to chime in because there's a bunch of

Jade Olivia: 00:36:15

different ideas and I want you to hear from the, from the collective.

Vit Muller: 00:36:18

Yeah.

Vit Muller: 00:36:18

Again, going back to the leverage, right?

Vit Muller: 00:36:20

The whole point of that is leverage.

Vit Muller: 00:36:22

Like if you start getting everybody just doing the DMS is like, Oh guys, come on.

Jade Olivia: 00:36:26

exactly.

Jade Olivia: 00:36:28

you should probably have, I don't know if you guys do, but you should,

Jade Olivia: 00:36:31

should have a workflow in your app.

Jade Olivia: 00:36:33

For some looping customer service campaigns, right?

Jade Olivia: 00:36:35

Like once a quarter, drop them into an automation.

Jade Olivia: 00:36:37

That's saying a workflow that's saying, Hey, but instead of

Jade Olivia: 00:36:40

sending a quarterly email, that's like, Hey, how are you happy?

Jade Olivia: 00:36:43

Yes or no.

Jade Olivia: 00:36:44

Or, you know, some sort of NPS rate

Vit Muller: 00:36:46

Oh, like a feedback.

Vit Muller: 00:36:47

Yeah, yeah,

Jade Olivia: 00:36:48

Yeah.

Jade Olivia: 00:36:48

But instead of that say, Hey.

Jade Olivia: 00:36:51

You're receiving your quarterly customer service check in.

Jade Olivia: 00:36:53

Where were you a quarter ago?

Jade Olivia: 00:36:55

Go post in the community how much you've learned since three months ago.

Jade Olivia: 00:36:59

And secondly, go comment, uh, now that you've matured three more months, you

Jade Olivia: 00:37:05

are also responsible for the collective.

Jade Olivia: 00:37:07

So go find someone else's, uh, question to go answer.

Vit Muller: 00:37:10

I like that.

Vit Muller: 00:37:10

So I don't have the feedback aspect.

Vit Muller: 00:37:13

I've got it on the, on the cards, but what I've done is I built this a weekly growth,

Vit Muller: 00:37:17

uh, growth, uh, growth check email.

Vit Muller: 00:37:20

Right.

Vit Muller: 00:37:20

And it's kind of, A bit of a, you know, a shameless pitch for my, uh, SAS agency

Vit Muller: 00:37:25

system, by the way, I do offer it as a premium snapshot, but anyway, this is

Vit Muller: 00:37:28

what I built, uh, about six months ago.

Vit Muller: 00:37:30

so we've been, we've heard, we've been hearing Sean Clark, how he, you

Vit Muller: 00:37:34

know, in his previous business, the, the Sherpa invoice Sherpa, I think

Vit Muller: 00:37:39

it's called that he sold before he, before he went on and put together

Vit Muller: 00:37:43

high level with the other guys.

Vit Muller: 00:37:45

He says that one, one thing that he did that tremendously helped reduce churn

Vit Muller: 00:37:51

was sending out performance reports, like automated performance reports, right?

Vit Muller: 00:37:54

So that's what he's keep reminding us.

Vit Muller: 00:37:56

Like we have this, if you go to agency level, you can schedule a pause.

Vit Muller: 00:37:59

They go out to the customer.

Vit Muller: 00:38:00

I tell them, you know, any red flags, how many customers, how many, you

Vit Muller: 00:38:03

know, how many, you know, you know, replies here and that's automated

Vit Muller: 00:38:07

and you don't have to worry about it.

Vit Muller: 00:38:08

So I'm like, that's great.

Vit Muller: 00:38:09

So I want to make sure that my customers that, uh, are, are, are actively

Vit Muller: 00:38:13

using, are actively logging in.

Vit Muller: 00:38:15

And that's a bit of a segue from the communication, but I'll bring it back in.

Vit Muller: 00:38:18

Don't

Jade Olivia: 00:38:18

No, it's gonna, oh, I'm following, yeah.

Vit Muller: 00:38:20

you know, as it's kind of going to following up what you said,

Vit Muller: 00:38:23

like having, having a workflow, you know, so, so you get a weekly email

Vit Muller: 00:38:26

basically that tells you, Hey, you know, how are you tracking this week here?

Vit Muller: 00:38:30

If, if, if you're all bombarded with million other things in your business

Vit Muller: 00:38:34

and you just, you know, you just.

Vit Muller: 00:38:36

Come think of what to do with the platform here, at least like the four

Vit Muller: 00:38:39

backbone things that we recommend, like the most four essential things.

Vit Muller: 00:38:42

Check your opportunities, check your inbox schedule, some socials, and you

Vit Muller: 00:38:46

know, send out a couple of, you know, review requests, like at the bare

Vit Muller: 00:38:49

minimum, like if, if you just like brand is brand is hazy and whatnot.

Vit Muller: 00:38:53

Right.

Vit Muller: 00:38:53

So we send them this, then we also say, Hey, by the way, are

Vit Muller: 00:38:56

you receiving the weekly reports?

Vit Muller: 00:38:58

Click here and you can request them, text them to like a. Funnel page that we

Vit Muller: 00:39:01

build with a form and they can request and they can say, you know, I want it.

Vit Muller: 00:39:03

Yeah, I want it weekly or I want it, you know, whatever.

Vit Muller: 00:39:06

but I didn't want it to be like every week, the same email like that.

Vit Muller: 00:39:09

Cause it'd be boring.

Vit Muller: 00:39:10

what I did is I structured four of them and they cycle around every month.

Vit Muller: 00:39:13

So the first one that goes out at the beginning of the month goes,

Vit Muller: 00:39:16

Hey, how did you go last week?

Vit Muller: 00:39:18

And more importantly, how did you go last month?

Vit Muller: 00:39:20

Uh, did you, did you hit all your goals?

Vit Muller: 00:39:23

You know, now would be a good time to self flag, just make some notes, you

Vit Muller: 00:39:26

know, strategize what you're going to do for now, going forward, what you want to

Vit Muller: 00:39:30

hit this month, let us know, click here.

Vit Muller: 00:39:32

And they can actually submit their goal in a form.

Vit Muller: 00:39:35

And then, and then we say, and then we're going to do our best

Vit Muller: 00:39:38

to keep you accountable to it.

Vit Muller: 00:39:39

And then it goes, you know, week two, like, Hey, it's week two.

Vit Muller: 00:39:42

And then week three, Hey, you got one more week before we wrap up the month.

Vit Muller: 00:39:45

Uh, I, I tracking.

Vit Muller: 00:39:47

And then I think I've got in one of the emails or two of those emails each month.

Vit Muller: 00:39:51

It's like, Hey, I've got some time on Wednesday.

Vit Muller: 00:39:53

Would you want to book a one on one?

Vit Muller: 00:39:54

Let's go over our stuff, but I don't have that.

Vit Muller: 00:39:58

I don't have that, you know, into the community, uh, the, the, the linkage.

Vit Muller: 00:40:02

So

Jade Olivia: 00:40:02

Yeah, I mean, you already have the foundation, and the beauty of

Jade Olivia: 00:40:06

this is that, again, if you're a high level fan, and you're watching this,

Jade Olivia: 00:40:10

You already have a lot of this stuff.

Jade Olivia: 00:40:11

You know what we're talking about.

Jade Olivia: 00:40:13

So I'm not saying like get, start over, get a whole new app

Jade Olivia: 00:40:17

and, and do it better this time.

Jade Olivia: 00:40:18

I'm saying open up everything you have and just sprinkle in a call to action.

Jade Olivia: 00:40:23

Customer service, chronological stuff, independent action is

Jade Olivia: 00:40:27

in a whole nother vein where we could drop in calls to action.

Jade Olivia: 00:40:30

Because again, you know, like if I sign up for your course and I'm, and

Jade Olivia: 00:40:35

I log into your community section in your app and I'm taking vits

Jade Olivia: 00:40:39

course and I finished module one.

Jade Olivia: 00:40:40

Well, your high level apps going to know that it can trigger automation

Jade Olivia: 00:40:44

that I've logged in or that I've, that I've completed a module.

Jade Olivia: 00:40:48

Well, instead of just saying, good job, now go do module to say, you've completed

Jade Olivia: 00:40:52

module 1, go post in the community.

Jade Olivia: 00:40:54

What surprised you the most or what was hard because we want to make the

Jade Olivia: 00:40:58

course work better for you, right?

Jade Olivia: 00:40:59

There's so many opportunities to just ask people to talk.

Jade Olivia: 00:41:02

And every time someone talks, every time someone shares,

Jade Olivia: 00:41:05

every time someone connects.

Jade Olivia: 00:41:06

Here's the beauty of it.

Jade Olivia: 00:41:08

you mentioned churn earlier.

Jade Olivia: 00:41:09

I, I, I, I act as community manager for, you know, a handful of communities

Jade Olivia: 00:41:14

and some of them are keep related and some of them are high level related

Jade Olivia: 00:41:20

and in the keep ones, the, there's one that, uh, I've managed for many

Jade Olivia: 00:41:24

years and it's, it's, it's like home.

Jade Olivia: 00:41:26

Like if the rest of the internet disappeared and all I had was

Jade Olivia: 00:41:29

this one Facebook group, it's called monkey pod marketing.

Jade Olivia: 00:41:31

And we also serve high level in there, by the way.

Jade Olivia: 00:41:33

If the whole interactive spirit, I would still I would just love

Jade Olivia: 00:41:36

it because it's the best place.

Jade Olivia: 00:41:37

We all just help each other with business ideas and it's so supportive

Jade Olivia: 00:41:40

and we all know each other.

Jade Olivia: 00:41:41

It's really, really great.

Jade Olivia: 00:41:42

And in that community, as people before they decided to add in high level content,

Jade Olivia: 00:41:47

because, you know, you got to make sure you're following business trends, right?

Jade Olivia: 00:41:50

people started to cancel.

Jade Olivia: 00:41:53

Well, they wanted to cancel their membership because they wanted to

Jade Olivia: 00:41:56

join other memberships for high level.

Jade Olivia: 00:41:58

We have so many customers that literally don't even use

Jade Olivia: 00:42:02

Keap, but stay for the family.

Jade Olivia: 00:42:04

If that's not proof of retention and helping reduce your churn, increasing

Jade Olivia: 00:42:09

your LTV, and just making so much more money from the MRR because you

Jade Olivia: 00:42:14

have people renewing month after month after month, it's amazing.

Jade Olivia: 00:42:18

It's, it's so beautiful.

Jade Olivia: 00:42:19

So it's, it's a lot of work on the front end to strategically do it.

Jade Olivia: 00:42:23

And then the work is, is done.

Jade Olivia: 00:42:25

And all you have to do in the community is like hang out and

Jade Olivia: 00:42:28

participate like a member of it.

Jade Olivia: 00:42:29

Like, Oh my God, that's so cool.

Jade Olivia: 00:42:30

Great job.

Jade Olivia: 00:42:30

Bit cool.

Jade Olivia: 00:42:31

You can comment, you can like, you can post cause you're not posting in there.

Jade Olivia: 00:42:34

You're not going, Hey everyone.

Jade Olivia: 00:42:35

What's your favorite.

Vit Muller: 00:42:36

favorite food this Monday?

Jade Olivia: 00:42:37

gives a shit about that.

Jade Olivia: 00:42:39

So you just get to hang out because the table's been set.

Jade Olivia: 00:42:41

People are being reminded to talk all the time because of all the

Jade Olivia: 00:42:44

opportunities to, to spice that in.

Jade Olivia: 00:42:46

I'm talking about this week's live stream.

Jade Olivia: 00:42:48

I'm talking about my, I'm posting about the, Oh my gosh,

Jade Olivia: 00:42:50

I just finished module two.

Jade Olivia: 00:42:51

This is so great.

Jade Olivia: 00:42:52

So like everybody's talking, they know that they can ask each other, they

Jade Olivia: 00:42:55

know they can depend on each other.

Jade Olivia: 00:42:57

And then at the end of the day.

Vit Muller: 00:42:59

day,

Jade Olivia: 00:43:00

People stay for the family.

Jade Olivia: 00:43:01

Admit it, you're more likely to be a member of a gym if you have a gym buddy.

Jade Olivia: 00:43:06

If I don't have a gym buddy, I'm gonna stop going, I'm gonna quit that gym, and

Jade Olivia: 00:43:10

I'm gonna save my money, but I would stay for the family if I had a great coach at

Jade Olivia: 00:43:14

the gym, if I had a great support system, if I knew, if every, every morning at 6am

Jade Olivia: 00:43:18

I'm there, and my, my crew is there, you know, the same people that are hustling

Jade Olivia: 00:43:22

at 6am are at the gym together, right?

Jade Olivia: 00:43:24

I'm gonna stay with that gym membership for the family.

Jade Olivia: 00:43:26

I can exercise anywhere.

Jade Olivia: 00:43:28

I can exercise.

Jade Olivia: 00:43:29

I can do like prison exercises in my bedroom if I need to.

Jade Olivia: 00:43:32

I don't need a gym to be healthy.

Jade Olivia: 00:43:34

But I'm going to go for that family.

Jade Olivia: 00:43:35

Totally.

Vit Muller: 00:43:41

that's listening walks away with clarity, right?

Vit Muller: 00:43:44

So we talked about what, like not to post about yourself and your

Vit Muller: 00:43:49

stuff, but engage people through more organic sort of posts and, and them.

Vit Muller: 00:43:54

Questions, but if, if, initially if nobody's posting anything,

Vit Muller: 00:43:57

like how do you approach it?

Vit Muller: 00:43:59

Can you still, like, can you still have some regularity in bit of a,

Vit Muller: 00:44:03

you know, like I talked about that example of a Facebook group that I was

Vit Muller: 00:44:06

part of and that they did it really well because they did like on Monday

Vit Muller: 00:44:09

did like a hand raiser post, which was, Hey, you guys really cool thing.

Vit Muller: 00:44:14

that we are thinking of, you know, covering later this week that,

Vit Muller: 00:44:17

you know, does, you know, provides this value to, to your business.

Vit Muller: 00:44:20

Then on Tuesday, do a little case study.

Vit Muller: 00:44:22

Like he's, you know, he's Jamie, which, which has actually tested the thing that

Vit Muller: 00:44:25

we talked about yesterday that we're going to tell you, tell you guys about.

Vit Muller: 00:44:28

And then on Wednesday or Thursday day, like, Hey, well, here's a mini webinar,

Vit Muller: 00:44:32

jump on and we'll, we'll cover it.

Vit Muller: 00:44:33

And then Friday is basically just following up with everybody that didn't

Vit Muller: 00:44:37

watch it, make sure everybody watches it.

Vit Muller: 00:44:39

So that's, that's what they do every week.

Vit Muller: 00:44:40

And that's like a bit of a flow.

Vit Muller: 00:44:42

So going back to my question, uh, on, on, on back of this is if you, you know, like

Vit Muller: 00:44:49

if you're not really meant to be posting about your stuff, but can you still.

Vit Muller: 00:44:53

know, can you still post some, I'm trying, I'm trying to formulate the

Vit Muller: 00:44:56

question in my head, but I think, you know what I'm trying to say.

Vit Muller: 00:44:59

Right.

Vit Muller: 00:44:59

So

Jade Olivia: 00:45:00

And the answer is the same, both for, if you already have an

Jade Olivia: 00:45:03

established community and it's awkward and you're trying to shake things up,

Jade Olivia: 00:45:06

or if you're just starting a brand new community and you're trying to get it

Jade Olivia: 00:45:09

started, because like nobody wants to be the first kid raising their hand in class.

Jade Olivia: 00:45:12

Like that's weird, right?

Jade Olivia: 00:45:13

Like you, you'd rather walk into something where it's already active.

Jade Olivia: 00:45:16

So the strategy is the same is I think some of the best communities

Jade Olivia: 00:45:21

I've ever been in, paid ones.

Jade Olivia: 00:45:23

A, the leader never posts.

Jade Olivia: 00:45:24

I pay to be in communities with people that are as hungry as I am.

Jade Olivia: 00:45:29

And admit it, like, don't we all think it's so funny in the high level

Jade Olivia: 00:45:33

communities when people like tag Sean and everyone's like, ha, ha, that's so dumb.

Jade Olivia: 00:45:37

Right?

Jade Olivia: 00:45:37

Like I would pay for a membership or like, you know, like an inner circle

Jade Olivia: 00:45:42

type community, and then I would tag him because I'm paying for it, but

Jade Olivia: 00:45:47

I would never have the audacity to

Vit Muller: 00:45:49

it's funny, it's funny.

Vit Muller: 00:45:50

Cause last, last, last Friday, Ryan, Ryan from growthable, he puts

Vit Muller: 00:45:55

together these social hangouts, right.

Vit Muller: 00:45:57

As bunch of us here from Australia, and it was about eight of us.

Vit Muller: 00:46:00

And the week prior today says guys, next week, Sean's jumping in.

Vit Muller: 00:46:03

So we did that.

Vit Muller: 00:46:04

And then Sean jumped in for like 10 minutes to just to

Vit Muller: 00:46:06

have, just to hang out with us.

Vit Muller: 00:46:07

Right.

Vit Muller: 00:46:08

And then we started asking him some questions.

Vit Muller: 00:46:10

I asked him something about, you know, The idea is bored and he's

Vit Muller: 00:46:13

like, yeah, just, you know, just, you know, here's an email from Melissa.

Vit Muller: 00:46:16

And like, here's an email to that guy.

Vit Muller: 00:46:17

Like just guys, like I'm just the CEO, but you know, this is a,

Vit Muller: 00:46:21

this is a billion dollar company.

Vit Muller: 00:46:22

We've got a lot of people, you know, I don't have time for

Jade Olivia: 00:46:23

yeah, totally.

Jade Olivia: 00:46:25

Like, so this is how you get people to talk either when it's quiet or new.

Jade Olivia: 00:46:30

It's the best community I'm in.

Jade Olivia: 00:46:31

Like I said, I pay to be in spaces with people that are like

Jade Olivia: 00:46:34

me and that are as hungry as me.

Jade Olivia: 00:46:36

So you can actually leverage that.

Jade Olivia: 00:46:37

So let's say I started a brand new community for chefs.

Jade Olivia: 00:46:40

Instead of putting all of my new customers in there and they're all

Jade Olivia: 00:46:43

just kind of standing there like being awkward, even if I'm telling them

Jade Olivia: 00:46:46

to post, introduce yourselves and they're like, I don't want to go first.

Jade Olivia: 00:46:49

So what I would do is I would call on some other industry experts and bring

Jade Olivia: 00:46:54

them in too, because it's a win win.

Jade Olivia: 00:46:56

Number one, my customers get to interact with some of my, my affiliate network.

Jade Olivia: 00:47:02

Right.

Jade Olivia: 00:47:02

So you obviously not your competitors, but like we all.

Jade Olivia: 00:47:05

We all help each other.

Jade Olivia: 00:47:06

So that's kind of a non issue.

Jade Olivia: 00:47:08

So I would bring bit into my community because I value him and he has

Jade Olivia: 00:47:12

a different skill set than I do.

Jade Olivia: 00:47:14

So, and that's a value to my customers and he can show his expertise to my customers.

Jade Olivia: 00:47:18

And obviously I'm not going to let him just like sell, you know, sell, sell,

Jade Olivia: 00:47:21

sell, but he gets value and he gets customers just by naturally showing

Jade Olivia: 00:47:26

up and showing that he's valuable.

Jade Olivia: 00:47:28

So it's, it's win, win, win.

Jade Olivia: 00:47:30

So when you bring in a bunch of people, so like I'm going to pull five of my top

Jade Olivia: 00:47:34

high level friends and I'm going to put them into my high level community where

Jade Olivia: 00:47:37

I'm bringing my new high level clients.

Jade Olivia: 00:47:39

This is a great example for all of us to follow.

Jade Olivia: 00:47:41

So, in that case, when, you know, day 1 doors are open, all my clients

Jade Olivia: 00:47:45

are in and it's kind of quiet, I'm going to send a private message.

Jade Olivia: 00:47:48

I'm going to be like, hey, boo.

Jade Olivia: 00:47:50

Community is brand new.

Jade Olivia: 00:47:51

Nobody knows you yet.

Jade Olivia: 00:47:52

Would you mind asking a question in this way?

Jade Olivia: 00:47:56

And then after a bit post that question that I'm going to message

Jade Olivia: 00:47:59

Lisa and I'll be like, hey, Lisa, that posted this question.

Jade Olivia: 00:48:02

Would you mind answering that question?

Jade Olivia: 00:48:03

And so what I'm going to do is I'm going to ask my friends to model the behavior.

Jade Olivia: 00:48:07

that I want the members to start emulating.

Jade Olivia: 00:48:10

And any community that I've been in, the paid ones, when I first

Jade Olivia: 00:48:13

got there, I didn't know who the cool kids were yet, right?

Jade Olivia: 00:48:16

I'm new.

Vit Muller: 00:48:17

and

Jade Olivia: 00:48:17

So when I just, I, when I walk in the door and I see people

Jade Olivia: 00:48:20

talking, that gives me permission to talk.

Jade Olivia: 00:48:22

It gives me permission to ask and more importantly, it gives me

Jade Olivia: 00:48:25

permission to support and to talk.

Jade Olivia: 00:48:27

And I feel like, cause it's more, it's easier to comment on someone else's than

Jade Olivia: 00:48:31

it is to post my own for shy people.

Jade Olivia: 00:48:33

I'm not shy.

Jade Olivia: 00:48:33

I'm just pretending like I know what it's like to be shy.

Jade Olivia: 00:48:35

I don't.

Jade Olivia: 00:48:36

But for most people who aren't as socially like, ah, is I am like,

Jade Olivia: 00:48:41

they don't want to post, they would rather, you know, like, Oh, okay.

Jade Olivia: 00:48:43

This is what I think the answer is.

Jade Olivia: 00:48:45

And so you can sort of, you can start poking people on purpose.

Jade Olivia: 00:48:48

So like, I highly recommend reaching out and asking people to go post instead of

Jade Olivia: 00:48:52

you post because then people are going to get used to you posting and they're

Jade Olivia: 00:48:55

going to start thinking that it's a place for you to post and then they're going

Jade Olivia: 00:48:58

to be confused because you're posting information here, but you're also posting

Jade Olivia: 00:49:02

on your Instagram and it turns into a shit show and nobody knows where to

Vit Muller: 00:49:04

Oh, okay.

Vit Muller: 00:49:05

Yeah.

Vit Muller: 00:49:06

I see what you mean.

Vit Muller: 00:49:06

Yeah.

Vit Muller: 00:49:07

No, that's a good point.

Vit Muller: 00:49:08

and then a good point on, on, on that as well.

Vit Muller: 00:49:10

Like I've just experienced, uh, I mean, a great community as a program

Vit Muller: 00:49:15

of being part of, I don't want to like, basically it was like a cohort, right?

Vit Muller: 00:49:19

So they do this cohorts, right?

Vit Muller: 00:49:21

So I was part of the cohort, which we had like a four week ramp up.

Vit Muller: 00:49:24

So the first four weeks were intense.

Vit Muller: 00:49:25

I couldn't unfortunately attend the live training time zones, whatever.

Vit Muller: 00:49:28

so I would follow the replays, but you know, it's also along with a,

Vit Muller: 00:49:32

with a, with a course, so that's, uh, and it's divvied up by each week.

Vit Muller: 00:49:35

So you do, you do lessons for that week and then you're supposed to.

Vit Muller: 00:49:39

Post the homework for that week into the cohort, right?

Vit Muller: 00:49:42

And that's that was pretty much the only like a feedback loop for me to

Vit Muller: 00:49:46

post to homework and then get some feedback in the comments and and

Vit Muller: 00:49:49

then see the other ones and like interact with people right now because

Vit Muller: 00:49:53

i've been Late right in the cohort.

Vit Muller: 00:49:56

So I'll probably start like three weeks later So it'd be seven weeks in

Vit Muller: 00:50:01

and i'm just frapping up my week four and i'm like about to go To do the

Vit Muller: 00:50:05

final thing, cause I mean, I'm OCD.

Vit Muller: 00:50:06

I want to like, also like just finish, like get a tick in the box, you know,

Vit Muller: 00:50:09

like submit my homework and like get the feedback from some of the cool guys

Vit Muller: 00:50:14

that I've already like interacted with.

Vit Muller: 00:50:15

And then suddenly it's disappeared.

Vit Muller: 00:50:17

The cohort, the whole, the whole section disappeared.

Vit Muller: 00:50:20

So I submitted the message and I'm like, Hey, this is weird.

Vit Muller: 00:50:22

Like, I'm, I'm already a bit frustrated because I cannot, unfortunately,

Vit Muller: 00:50:26

let in the live things, but like, and now, and then say, Oh yeah,

Vit Muller: 00:50:30

well, the cohorts kind of finished.

Vit Muller: 00:50:31

So we usually archive it.

Vit Muller: 00:50:34

And then, you know, and then he just, it's just a regular thing that like a

Vit Muller: 00:50:38

regular, bigger community where you can interact too, but like I've already had.

Vit Muller: 00:50:42

A bit of a tribe there.

Vit Muller: 00:50:43

And so,

Jade Olivia: 00:50:46

so here's a great example of the community manager

Jade Olivia: 00:50:48

that people that are monitoring this community weren't tracking the data.

Jade Olivia: 00:50:52

So I wouldn't I personally wouldn't close even a temporary cohort community

Jade Olivia: 00:50:56

until I looked at the data and I saw that everyone had completed.

Jade Olivia: 00:50:59

And if I saw that was kind of struggling behind.

Jade Olivia: 00:51:02

I can also see, Oh, he's on the other side of the world.

Jade Olivia: 00:51:04

I can reach out.

Jade Olivia: 00:51:05

I would ask one of my senior leadership or one of my senior members

Jade Olivia: 00:51:08

that's already completed the work.

Jade Olivia: 00:51:10

I would buddy them up.

Jade Olivia: 00:51:11

There's so many opportunities again, because I know this data about people.

Jade Olivia: 00:51:15

So I can potentially connect people and it's not my problem.

Jade Olivia: 00:51:18

It's not my fault that bit lives on the other side of the world,

Jade Olivia: 00:51:20

but it is my responsibility to make sure that he feels seen, heard,

Jade Olivia: 00:51:23

and loved and is taking care of an experience and he gets what he bought.

Jade Olivia: 00:51:27

And that's my sass on that situation.

Vit Muller: 00:51:30

well, on the plus side, so that was like a bit of

Vit Muller: 00:51:33

a downside of that experience.

Vit Muller: 00:51:35

Everything else has been amazing.

Vit Muller: 00:51:36

It was part of that particular program.

Vit Muller: 00:51:38

The upside is it was a good follow up on what you said before.

Vit Muller: 00:51:40

What are the things that you can do to get people to engage?

Vit Muller: 00:51:43

And I think that homework things, what they do is really good.

Vit Muller: 00:51:45

And you could do that in a high level, right?

Vit Muller: 00:51:46

You could do business owners to sign up.

Vit Muller: 00:51:49

And then you might structure it as, as a, as a, you know, do it yourself program,

Vit Muller: 00:51:53

but, you know, follow our educational resources and webinars, so follow along

Vit Muller: 00:51:57

and you might do a webinar about how to, how to configure the, the automated

Vit Muller: 00:52:02

reputation requests and things like that.

Vit Muller: 00:52:05

Put it as a, put it as a little lesson and then, Hey, record your setup and

Vit Muller: 00:52:09

then post it on this week's post.

Vit Muller: 00:52:11

Like, so we can all check out your setup.

Vit Muller: 00:52:14

And then comment on

Jade Olivia: 00:52:15

And you just sampled a strategic call to action.

Jade Olivia: 00:52:18

You're telling people, you don't just open the doors to a community

Jade Olivia: 00:52:21

and hope people know what to do.

Jade Olivia: 00:52:23

That's weird.

Jade Olivia: 00:52:24

You don't, you don't invite people to a birthday party and not tell them it's

Jade Olivia: 00:52:27

your birthday and what time it starts.

Jade Olivia: 00:52:28

That's weird.

Jade Olivia: 00:52:30

So I love that example.

Jade Olivia: 00:52:32

It's, it's so helpful when you're connecting people on purpose,

Jade Olivia: 00:52:34

you're telling them what to do so they can confidently go do it.

Jade Olivia: 00:52:37

And then all of a sudden, boom, they're, they made friends with somebody.

Jade Olivia: 00:52:40

It's like, so I'm, uh, you're watching this.

Jade Olivia: 00:52:42

I met that because I was presenting.

Jade Olivia: 00:52:44

and he was watching me talk about this, the same stuff.

Jade Olivia: 00:52:47

And when I was presenting as any presenter would, I was like, Hey, put in the chat.

Jade Olivia: 00:52:52

Are you a one, two or three?

Jade Olivia: 00:52:54

Do you, do you not have a community yet?

Jade Olivia: 00:52:56

Do you have one and it's quiet or do you have one and it's out of control?

Jade Olivia: 00:52:59

Those are the three situations for any community owner, right?

Jade Olivia: 00:53:02

And so boom, boom, boom, right away, I nailed out and I stored that

Jade Olivia: 00:53:05

information throughout the presentation.

Jade Olivia: 00:53:07

That's my data grid right there.

Jade Olivia: 00:53:09

And then I asked, you know, what kind of community, what

Jade Olivia: 00:53:11

kind, are you, are you a nerd?

Jade Olivia: 00:53:12

I remember I asked this on the webinar.

Jade Olivia: 00:53:14

I was like, are you guys?

Jade Olivia: 00:53:15

Like, are you automation nerds or are you more like influencers?

Jade Olivia: 00:53:18

And I let people segment themselves.

Jade Olivia: 00:53:20

And I had a data grid in my hand, that whole presentation.

Jade Olivia: 00:53:23

And I was able to call, I'm like, Oh my God, you totally get that.

Jade Olivia: 00:53:27

And so people were really engaged because they could see that I was

Jade Olivia: 00:53:30

paying attention to them and not me.

Jade Olivia: 00:53:33

I was teaching, but I was collecting information and I

Jade Olivia: 00:53:36

was acting on the information.

Jade Olivia: 00:53:37

That is what humans do when they communicate.

Jade Olivia: 00:53:40

I, when I get introduced to someone, I say, what's your name?

Jade Olivia: 00:53:43

And I, well, I have ADHD, so I don't usually remember things that I just

Jade Olivia: 00:53:46

hear, but you know, I'm just kidding.

Jade Olivia: 00:53:48

so, you know, I learned your name.

Jade Olivia: 00:53:49

I learned that you're from Australia.

Jade Olivia: 00:53:51

So those are two things I already know about you.

Jade Olivia: 00:53:52

And I'm going to leverage that information to, to solidify a relationship with you.

Jade Olivia: 00:53:56

And I did that.

Jade Olivia: 00:53:57

In person you watch me do it and you can do the same thing in a community.

Jade Olivia: 00:54:02

You can literally say, welcome to the community, self identify, tell them

Jade Olivia: 00:54:05

what industry are you in and say, I'm new here and I hope to learn ABC.

Jade Olivia: 00:54:10

And then when it, when VIT goes and posts in my community and self identifies, I

Jade Olivia: 00:54:14

can look up my other members and say, Oh my God, Sally, you and VIT are in

Jade Olivia: 00:54:19

the same industry, but Sally, you're a level two and VIT's a level one.

Jade Olivia: 00:54:22

Can you share some tips for VIT?

Jade Olivia: 00:54:24

And boom, now Vint and Sally are friends and it's not my responsibility to just

Jade Olivia: 00:54:27

talk, talk, talk, talk, talk, because at the end of the day, a community

Jade Olivia: 00:54:30

is not about you, it's about them.

Vit Muller: 00:54:34

I love it.

Vit Muller: 00:54:36

I mean, we've covered a lot of ground on this topic.

Vit Muller: 00:54:39

What I've got, I've got, I mean, I've got a whole bunch of questions that

Vit Muller: 00:54:42

are prepared as well as on the back.

Vit Muller: 00:54:44

We haven't had to use them yet, but I'm just looking at those

Vit Muller: 00:54:47

to see if there's anything else that we, we may want to cover.

Vit Muller: 00:54:51

I mean,

Jade Olivia: 00:54:52

yeah

Vit Muller: 00:54:53

you know, from data, we talked about data, personal attach, I

Vit Muller: 00:54:58

don't know what else do we do want to cover on this topic before move on.

Jade Olivia: 00:55:02

Sure.

Jade Olivia: 00:55:02

Yeah, before we get to your Q& A sesh, which I love that you have that prepared.

Jade Olivia: 00:55:06

Love that.

Jade Olivia: 00:55:07

Let's let me hang that one up because my D& D did not work.

Jade Olivia: 00:55:10

so the, the third piece, it was define design and the last piece is deploy,

Jade Olivia: 00:55:15

which I'm really not gonna harp on y'all because this is a high level

Jade Olivia: 00:55:18

show and y'all know what I mean.

Jade Olivia: 00:55:20

You have to automate the fuck out of it.

Jade Olivia: 00:55:23

You can't have a consistent and clear onboarding process.

Jade Olivia: 00:55:27

If you don't have a workflow and tags and identifying, well, someone

Jade Olivia: 00:55:30

started, but they never did this and they haven't logged in yet and

Jade Olivia: 00:55:33

they haven't really done the thing.

Jade Olivia: 00:55:35

That's going to tell you if you're, if your communication is clear enough

Jade Olivia: 00:55:39

or not, it's going to tell you if it's serving a purpose or not, because if

Jade Olivia: 00:55:42

you open the doors to a great community and you have really great systems in

Jade Olivia: 00:55:45

place, but nobody's participating.

Jade Olivia: 00:55:47

Maybe you didn't need a community in the first place, or maybe

Jade Olivia: 00:55:49

your communication wasn't clear.

Jade Olivia: 00:55:51

Your calls to action were missing.

Jade Olivia: 00:55:53

Right?

Jade Olivia: 00:55:53

So you have to put all that in place and automation is.

Jade Olivia: 00:55:57

Automation AR are like the best things to ever happen to business, right?

Vit Muller: 00:56:00

Oh, big time.

Jade Olivia: 00:56:22

and here's the link.

Jade Olivia: 00:56:23

I wouldn't tell you to do something without also including a link and

Jade Olivia: 00:56:26

telling you exactly what I want you to do, because that's not clear.

Jade Olivia: 00:56:29

It's not great customer service.

Jade Olivia: 00:56:30

So just automate your workflows, your onboarding.

Jade Olivia: 00:56:33

You probably have automations in place to remind people to show

Jade Olivia: 00:56:36

up to your weekly live stream, spicing some calls to action there.

Jade Olivia: 00:56:38

You probably have automations to attract people as they log in

Jade Olivia: 00:56:41

and participate in your course.

Jade Olivia: 00:56:43

Add some calls to action in there.

Jade Olivia: 00:56:44

So that you just, everything that we're talking about, you want to automate.

Jade Olivia: 00:56:47

And then the data will just reveal itself.

Jade Olivia: 00:56:50

And, that's the gift that I'll leave you with at the end of the day

Jade Olivia: 00:56:53

today, is I also, I'm going to give you guys a free community tracker.

Jade Olivia: 00:56:56

It's a pre formatted spreadsheet that's arrayed formula, so nothing's going

Jade Olivia: 00:57:00

to be messed up or like error out.

Jade Olivia: 00:57:02

You just.

Jade Olivia: 00:57:02

Punch in like three or four numbers and it gives you your retention rates,

Jade Olivia: 00:57:06

your churn rates, participation rate, engagement rate, and there's a video

Jade Olivia: 00:57:09

that explains what all of those nerdy things are and how you find that

Jade Olivia: 00:57:12

data and how you use that sheet.

Jade Olivia: 00:57:13

So, the data is going to reveal itself when you have your workflows and your

Jade Olivia: 00:57:17

implementation knocked out really well.

Vit Muller: 00:57:19

I love it.

Vit Muller: 00:57:20

Yeah.

Vit Muller: 00:57:20

and, and, but let's pitch the offer.

Vit Muller: 00:57:22

I think, you want me to pitch it for you?

Jade Olivia: 00:57:25

well, I already explained it.

Jade Olivia: 00:57:26

So it's a community tracker.

Jade Olivia: 00:57:27

It's a spreadsheet.

Jade Olivia: 00:57:28

When you, when you get it, it will include a video and it's just a, you know, it's,

Jade Olivia: 00:57:32

it's that cute little trick where you have a Google sheet and you take the word edit

Jade Olivia: 00:57:35

at the end and you replace it with copy.

Jade Olivia: 00:57:37

So you just click and you're not going to mess up my template.

Jade Olivia: 00:57:39

So you don't just generate your own copy.

Jade Olivia: 00:57:40

It's so cute.

Jade Olivia: 00:57:42

Automation tricks for the win.

Jade Olivia: 00:57:43

And it's highlevelexperience.

Jade Olivia: 00:57:45

com slash community tracker.

Jade Olivia: 00:57:49

One word so that will take you to the free gift.

Vit Muller: 00:57:52

so guys, are you ready to transform your community

Vit Muller: 00:57:54

into a measurable growth asset?

Vit Muller: 00:57:56

Visit highlevelexperience.

Vit Muller: 00:57:57

com slash community tracker in one word and discover how this

Vit Muller: 00:58:00

tool can revolutionize your approach to community engagement.

Vit Muller: 00:58:03

All thanks to Jade.

Jade Olivia: 00:58:06

Yeah.

Jade Olivia: 00:58:06

Okay.

Jade Olivia: 00:58:07

Nailed it.

Jade Olivia: 00:58:07

Look at that offer, right?

Jade Olivia: 00:58:08

And notice how in that little perfect segment you did there a bit by the

Jade Olivia: 00:58:12

way nailed it You told them where to go and what purpose it has right?

Jade Olivia: 00:58:17

This is business best practices If you're gonna have a sales page, you're gonna tell

Jade Olivia: 00:58:20

them what it's for what the benefits what to do You know who it's for how to get it.

Jade Olivia: 00:58:24

This is how much it costs, right?

Jade Olivia: 00:58:26

Same thing with your community calls to action.

Jade Olivia: 00:58:28

You don't open a community without telling people what they should be

Jade Olivia: 00:58:30

talking about, when, where, why, and how they should be talking.

Jade Olivia: 00:58:33

So that same kind of detail that you do with intention every day in

Jade Olivia: 00:58:37

your business, just apply it to the micro environment of your community.

Vit Muller: 00:58:41

Yeah, you know, we talked about AI and I just had an idea how I

Vit Muller: 00:58:45

don't think I've heard anybody doing it, but you know how you can, you know, you

Vit Muller: 00:58:49

can plug in a premium workflow actions.

Vit Muller: 00:58:51

You can plug in stuff into Google sheets.

Vit Muller: 00:58:54

Right.

Vit Muller: 00:58:54

So, and you can leverage data in the database.

Vit Muller: 00:58:57

So what if you could, you could, you know, based on false conditions, based

Vit Muller: 00:59:01

on a particular data point being valid, do a post that highlights, uh, a customer

Vit Muller: 00:59:10

customer's wins, but do it in a way that it does it in, in, in multiples.

Vit Muller: 00:59:17

It puts it all into a spreadsheet.

Vit Muller: 00:59:20

And then, because we can do a CSV bulk upload for social planner and we can

Vit Muller: 00:59:24

schedule posts from social planner into the group, could actually then schedule

Vit Muller: 00:59:28

those out to go once a week or whatever.

Jade Olivia: 00:59:31

Yeah, in fact, I, I just recently automated something

Jade Olivia: 00:59:34

similar in a different community, and this community lives on Slack.

Jade Olivia: 00:59:38

And so what I did was every week, every Friday, there's a check in.

Jade Olivia: 00:59:42

So I send a web form saying, hey, it's time for your Friday

Jade Olivia: 00:59:44

check in because there's a goal setting element to this community.

Jade Olivia: 00:59:48

So every,

Vit Muller: 00:59:48

so you do those.

Vit Muller: 00:59:49

Okay.

Jade Olivia: 00:59:49

Yeah, so every week they, they set a goal.

Jade Olivia: 00:59:51

We have a meeting, we get together because the community is for accountability.

Jade Olivia: 00:59:55

That's the purpose of that group.

Jade Olivia: 00:59:56

And then on Friday, they get an automated email with an automated link to a web

Jade Olivia: 00:59:59

form that says, what was your goal?

Jade Olivia: 01:00:01

And did you achieve it?

Jade Olivia: 01:00:02

Yes or no.

Jade Olivia: 01:00:03

And then in the workflows, there's conditional formatting

Jade Olivia: 01:00:05

in there and it tags them.

Jade Olivia: 01:00:07

Yes or no.

Jade Olivia: 01:00:08

And it sends that data to a spreadsheet.

Jade Olivia: 01:00:10

And then I also have a zap in place that counts how many people, you know, the,

Jade Olivia: 01:00:15

the, the native digest feature in Zapier.

Jade Olivia: 01:00:18

So it's triggered by the yes tag.

Jade Olivia: 01:00:20

So if I, if I said yes, that I, I achieved my goal that week, anybody

Jade Olivia: 01:00:24

that said yes within that week, triggers the ZAP and they hit the digest feature

Jade Olivia: 01:00:29

so that they all kind of pool up there and then on Friday it gets released.

Jade Olivia: 01:00:33

So on Friday I have a ZAP that goes, Congratulations to everybody that

Jade Olivia: 01:00:37

achieved their goals this week!

Jade Olivia: 01:00:38

And it tags them.

Jade Olivia: 01:00:40

And you can do the same thing in your communities.

Jade Olivia: 01:00:42

I love that example.

Jade Olivia: 01:00:43

And it, like, people are like, Oh my god, you saw me!

Jade Olivia: 01:00:46

You know that I achieved my goal?

Jade Olivia: 01:00:48

That's what great community managers do.

Jade Olivia: 01:00:49

They track data and automation is not impersonal.

Jade Olivia: 01:00:52

I, I, I'm not the one doing that work every week, but I get to go and comment

Jade Olivia: 01:00:57

on that post and be like, you're awesome.

Jade Olivia: 01:00:59

That's so cool.

Jade Olivia: 01:01:01

And I have the market.

Jade Olivia: 01:01:02

Exactly.

Vit Muller: 01:01:06

how that's being cooked up, whatev, whatever, right?

Vit Muller: 01:01:08

If you're buying a meal in the restaurant, , we like to go on that cooking se as a

Vit Muller: 01:01:12

segue this today, but it's true, right?

Vit Muller: 01:01:14

If you go in the restaurant, you get, you get a nice meal.

Vit Muller: 01:01:16

You didn't, you didn't go around to look in the kitchen how they cooked it, right?

Vit Muller: 01:01:21

So, experience the same.

Vit Muller: 01:01:23

okay, I want to, I want to segue now and go into high level stuff,

Vit Muller: 01:01:25

but there's one more thing on the topic of, of, of communities

Vit Muller: 01:01:28

and, and that's with the model.

Vit Muller: 01:01:29

So you've, you've started at the beginning, you mentioned

Vit Muller: 01:01:31

there's different models, right?

Vit Muller: 01:01:32

How you can do free communities and ascending ladder and whatnot.

Vit Muller: 01:01:36

But now there's also, there's really amazing partnership with Tony, uh,

Vit Muller: 01:01:40

Tony Robbins with the mastermind.

Vit Muller: 01:01:42

com.

Vit Muller: 01:01:43

I think it's mastermind.

Vit Muller: 01:01:44

com, uh, where they partner of high level.

Vit Muller: 01:01:46

I don't know if you guys are aware, but it's basically giving you access to a

Vit Muller: 01:01:51

massive library of different courses.

Vit Muller: 01:01:53

And you can make your course, your community, uh, public.

Vit Muller: 01:01:58

And it can be featured there through the, through the, what's that

Vit Muller: 01:02:00

up that they release the public up for the, for the communities.

Vit Muller: 01:02:04

anyway, do you know about that?

Jade Olivia: 01:02:07

I consult on strategy.

Jade Olivia: 01:02:08

I do less and less implementation every day because I'm trying to be the

Jade Olivia: 01:02:12

influencer here instead of the doer.

Vit Muller: 01:02:14

Yeah.

Vit Muller: 01:02:15

Well, I guess my question was, you know, what do you find like, Works as an

Vit Muller: 01:02:20

approach, is it, is it a better approach to go like public, which is like get a

Vit Muller: 01:02:24

lot of people in for free and then nurture them that way into, into, uh, into like

Vit Muller: 01:02:30

a community that's only for customers or

Jade Olivia: 01:02:32

Yeah, so the answer to that, and again, is pretty platform

Jade Olivia: 01:02:36

agnostic because it's business best practices, but in general, your free

Jade Olivia: 01:02:39

stuff needs to serve, serve a purpose.

Jade Olivia: 01:02:42

It should.

Jade Olivia: 01:02:42

Provide high value.

Jade Olivia: 01:02:44

So that's a really great way you can provide access to this additional material

Jade Olivia: 01:02:47

through partnerships or, or, you know, even outside of the high level space.

Jade Olivia: 01:02:51

I could, you know, bring that into my community and be like, and I also provide

Jade Olivia: 01:02:55

a high level expert in this community.

Jade Olivia: 01:02:57

Everyone meet fit, right?

Jade Olivia: 01:02:58

So there's a lot of different things you can do to add value, but in the free

Jade Olivia: 01:03:01

space, you want to be teaching the what?

Jade Olivia: 01:03:04

And in fact, that's why I love speaking.

Jade Olivia: 01:03:07

I'll give away all my stuff for free.

Jade Olivia: 01:03:08

I'm not gonna hold back.

Jade Olivia: 01:03:10

What you're gonna pay for is the how.

Jade Olivia: 01:03:12

Is me sitting down, me sitting down with you and us workshopping

Jade Olivia: 01:03:16

these details together and overseeing the execution of it.

Jade Olivia: 01:03:20

So I, I don't, I'll, I'll tell you everything.

Jade Olivia: 01:03:23

I'm never gonna hold back because it's the what.

Jade Olivia: 01:03:26

And the what is free.

Jade Olivia: 01:03:29

I mean, I could read the entire encyclopedia, but it doesn't

Jade Olivia: 01:03:32

make me good at anything, right?

Jade Olivia: 01:03:36

You have to, so if you want transformation and if you want

Jade Olivia: 01:03:39

the how, that's what you pay for.

Jade Olivia: 01:03:42

So, I mean, I could take all the masterclass.

Jade Olivia: 01:03:45

I mean, I love masterclass.

Jade Olivia: 01:03:46

I've had it for a few years now.

Jade Olivia: 01:03:47

I watch it all the time.

Jade Olivia: 01:03:48

I, I could watch all that stuff, but until I take action.

Jade Olivia: 01:03:52

Until I work with a coach, until I work with a consultant, until I work

Jade Olivia: 01:03:55

with a community for accountability, until there's like blood, sweat

Jade Olivia: 01:03:58

and tears put into it, it's just information and people pay.

Jade Olivia: 01:04:03

I will gladly pay.

Jade Olivia: 01:04:04

I pay for someone to clean my house because that's valuable to me, right?

Jade Olivia: 01:04:11

I'll pay for that.

Jade Olivia: 01:04:12

I know how to do it.

Jade Olivia: 01:04:14

I don't want to, right?

Vit Muller: 01:04:17

is time is money.

Jade Olivia: 01:04:18

Yeah, exactly.

Jade Olivia: 01:04:19

So the what is free.

Jade Olivia: 01:04:20

I'll tell you literally all my secret sauce, my entire IP, anything that's

Jade Olivia: 01:04:25

proprietary, you can have it, but if you want, if you want us to do it together,

Jade Olivia: 01:04:31

if you want me to hold you accountable and work through the process, and by

Jade Olivia: 01:04:34

the way, part of that deploy phase is I give you the entire like job

Jade Olivia: 01:04:38

descriptions of what the leader does.

Jade Olivia: 01:04:40

So like the influencer or the brand leader, I tell you exactly

Jade Olivia: 01:04:43

what the community manager does.

Jade Olivia: 01:04:44

I tell you exactly what a community moderator does.

Jade Olivia: 01:04:46

And I give you a schedule all.

Jade Olivia: 01:04:47

For their tasks.

Jade Olivia: 01:04:48

So it's not just a job description.

Jade Olivia: 01:04:50

It's every night.

Jade Olivia: 01:04:51

You do this every day.

Jade Olivia: 01:04:52

You do this every week.

Jade Olivia: 01:04:53

You do this every month.

Jade Olivia: 01:04:54

You do this.

Jade Olivia: 01:04:54

And here's your quarterly meeting agenda.

Jade Olivia: 01:04:56

So you can review the data and optimize and learn and grow.

Jade Olivia: 01:04:59

So not only do my clients get all the information and the execution

Jade Olivia: 01:05:02

and it all like dialed in perfectly and full confidence when they walk

Jade Olivia: 01:05:07

into their business and do the work.

Jade Olivia: 01:05:09

They also have the tools to measure and optimize and grow.

Jade Olivia: 01:05:13

So it's not like, hope it works.

Jade Olivia: 01:05:14

I give them the means to, to see what's going on so that they

Jade Olivia: 01:05:17

can pivot as needed to make sure that the community is effective.

Vit Muller: 01:05:21

That's great.

Vit Muller: 01:05:22

And obviously, uh, the guys that are listening that want to work with you,

Vit Muller: 01:05:25

they can find out about that on the back of down with the community tracker.

Jade Olivia: 01:05:28

Yeah, absolutely.

Vit Muller: 01:05:29

That's the loop.

Vit Muller: 01:05:30

Okay, great.

Vit Muller: 01:05:31

all right.

Vit Muller: 01:05:31

Well, this brings us to the next segment of this podcast of this episode.

Vit Muller: 01:05:36

We've got some, uh, rapid fire questions, high level software related questions.

Vit Muller: 01:05:39

Are you ready, Jake?

Vit Muller: 01:05:42

Awesome.

Vit Muller: 01:05:42

What about high level originally grab your attention?

Vit Muller: 01:05:44

Was there something specific or a problem you were trying to solve?

Jade Olivia: 01:05:47

I mean, let's be honest, we're all, we're all in love with the

Jade Olivia: 01:05:52

unending list of native integration.

Jade Olivia: 01:05:54

So I think people are very overwhelmed and frustrated with growing tech

Jade Olivia: 01:05:58

stack and, you know, every day there's new apps and new tools that

Jade Olivia: 01:06:01

you just got to have and high level.

Jade Olivia: 01:06:03

It's just, it's all housed in one place.

Jade Olivia: 01:06:04

It's really helpful.

Vit Muller: 01:06:06

Yeah, there was about 30.

Vit Muller: 01:06:07

So I was just watching a release radar for last week.

Vit Muller: 01:06:10

There was 30 new updates in just one week.

Jade Olivia: 01:06:14

Yeah.

Jade Olivia: 01:06:14

And that's normal.

Vit Muller: 01:06:15

Yeah.

Vit Muller: 01:06:16

I used to, you know, I used to like.

Vit Muller: 01:06:18

Sean coming at you that was used to be my like morning jam have a

Vit Muller: 01:06:21

coffee and watch all Sean's videos I no longer have time for those.

Vit Muller: 01:06:24

So I'm really really grateful for for the guys do a Ryan and What's his name?

Vit Muller: 01:06:31

Yeah, it's gotta forget anyway Those two guys, you know They put

Vit Muller: 01:06:34

together a compilation of those updates and do one big video for

Vit Muller: 01:06:38

like 10 minutes and just watch that.

Vit Muller: 01:06:39

It's really really good

Jade Olivia: 01:06:40

that's what everybody needs.

Jade Olivia: 01:06:41

They need all the features in one place and like pre high level, you

Jade Olivia: 01:06:45

know, I became like a Zapier expert and probably make and try to make things

Jade Olivia: 01:06:49

talk to each other systematically.

Jade Olivia: 01:06:51

And this tool over here does this and blah, blah, blah.

Jade Olivia: 01:06:52

And it's becoming easier and easier every

Vit Muller: 01:06:55

Yeah, and by the way, I mean We know this thing, this trend in the

Vit Muller: 01:06:59

community in a high level, like it's becoming, you know, super low entry.

Vit Muller: 01:07:03

It's becoming a bit of a commodity if you're just reselling high level, some

Vit Muller: 01:07:06

people, you know, throw it out for dollars and, you know, but the point I'm

Vit Muller: 01:07:11

trying to make is I spoke to somebody yesterday and I said to him, said him

Vit Muller: 01:07:15

this straight up and like, yeah, you know, we run stand out from the park.

Vit Muller: 01:07:17

That's the name of our business.

Vit Muller: 01:07:19

we're powered by high level.

Vit Muller: 01:07:22

But, you know, what we do is we provide our own IP and knowledge and

Vit Muller: 01:07:26

prebuilt workflows and automations.

Vit Muller: 01:07:28

We've got this thing called the profit roadmap.

Vit Muller: 01:07:29

So we have these modules that are like, you know, and I said to him, but the

Vit Muller: 01:07:33

also some really cool thing is that when you become a customer of us and you pay,

Vit Muller: 01:07:37

you get this amazing software that's powered by 700 developers working on a

Vit Muller: 01:07:40

day and day out, it was 13 new releases.

Vit Muller: 01:07:42

And then he goes, Oh my God, that's overwhelming.

Vit Muller: 01:07:45

Isn't it?

Vit Muller: 01:07:46

I'm like, yeah, that is a room I'm in.

Vit Muller: 01:07:48

That's why we don't want you to learn it.

Vit Muller: 01:07:49

That's why we,

Jade Olivia: 01:07:50

That's the what you're going to pay for the how and price is

Jade Olivia: 01:07:54

only an issue in the absence of value.

Jade Olivia: 01:07:56

So, I mean, I'll buy someone's high level for 30 bucks, but with nothing in it.

Jade Olivia: 01:08:02

But I'll buy your shit, like, locked and loaded to the gills.

Jade Olivia: 01:08:06

Yeah, hell yeah, I'll pay for it all day.

Vit Muller: 01:08:08

Right.

Vit Muller: 01:08:08

And, and, and also even if it, even, even if we didn't have anything,

Vit Muller: 01:08:13

unique, if it was just high level still.

Vit Muller: 01:08:16

With you, you could go and directly sign up a high level as a business

Vit Muller: 01:08:19

owner, but you, you haven't been part of it for the last four or five years.

Vit Muller: 01:08:24

So you have no idea what all the cool new features are.

Vit Muller: 01:08:27

And it's just humanly impossible.

Vit Muller: 01:08:30

That's what we bring it to the table because we've been at it and when we

Vit Muller: 01:08:32

eat it for breakfast and we educate ourselves and we stay cutting edge

Vit Muller: 01:08:37

because it's the knowledge of.

Vit Muller: 01:08:38

The new releases, new features that allows us to then, you know,

Vit Muller: 01:08:41

suggest enhancements for the, from the underlying business owner.

Vit Muller: 01:08:44

That's unbeatable.

Jade Olivia: 01:08:46

I describe automation as a love language.

Jade Olivia: 01:08:49

You know, like, either you speak it or you don't, you know?

Vit Muller: 01:08:51

Yeah.

Vit Muller: 01:08:52

Yeah.

Vit Muller: 01:08:53

Yeah, absolutely.

Vit Muller: 01:08:55

what new, speaking of features, is there any, like a new high level

Vit Muller: 01:08:58

feature that you are in particularly like super excited using right now?

Jade Olivia: 01:09:02

Yeah, I am loving, and here's, this is all going

Jade Olivia: 01:09:06

to tie back to community, guys.

Jade Olivia: 01:09:06

Like, God, I love this.

Jade Olivia: 01:09:08

Because community is like, it's like, it's life, right?

Vit Muller: 01:09:10

gem.

Jade Olivia: 01:09:11

This whole thing isn't, isn't like high level isn't, isn't as fun

Jade Olivia: 01:09:14

unless you're doing with everybody else.

Jade Olivia: 01:09:16

Right.

Jade Olivia: 01:09:16

So, I am loving watching other people in the communities talk about

Jade Olivia: 01:09:21

how they're using the AI and the chat bots and they're, how they're

Jade Olivia: 01:09:24

creating really unique experiences by, you know, pre programming these

Jade Olivia: 01:09:28

conversations, knowledge bases, and like being able to interact with.

Jade Olivia: 01:09:32

Hundreds, thousands of customers using AI and chatting and like having

Jade Olivia: 01:09:37

really emulating human conversations.

Jade Olivia: 01:09:39

I mean, let's be honest, AI in general, even outside of high level,

Jade Olivia: 01:09:42

like if you're not using it, you're behind, but the beauty of community

Jade Olivia: 01:09:48

and high level combined is that I have preconceived notions in my

Jade Olivia: 01:09:53

own personal experiences using AI.

Jade Olivia: 01:09:56

But I won't know all the possibilities and the things that I never would have

Jade Olivia: 01:10:00

thought of if I wasn't in high level communities, watching other people

Jade Olivia: 01:10:05

say and sharing their wins, right?

Jade Olivia: 01:10:07

Like, Oh my gosh, you guys, I just got 100 new leads in one day because

Jade Olivia: 01:10:10

I did ABCDE and I'm like, Oh my God, now I have a new thing that I can try.

Jade Olivia: 01:10:14

And every time I watch other people's ideas, again, things that

Jade Olivia: 01:10:17

I never would have thought of.

Jade Olivia: 01:10:18

Because I'm in communities, that allows me to level up and level up and level up.

Jade Olivia: 01:10:23

So it's not what you know, it's who you

Vit Muller: 01:10:26

Yeah, big time now.

Vit Muller: 01:10:29

So communities is your big fan, you know, big fan of communities right now.

Vit Muller: 01:10:32

That's, that's your jam.

Vit Muller: 01:10:33

What about like, a feature that is on the roadmap that you might be

Vit Muller: 01:10:37

aware of that you're really excited about getting released is there one

Jade Olivia: 01:10:41

know.

Jade Olivia: 01:10:42

Hmm, you know, no.

Jade Olivia: 01:10:44

I, I don't, I'm not really forward looking.

Jade Olivia: 01:10:46

I'm very like, I'm a cheerleader and I'm reactive.

Jade Olivia: 01:10:48

That's just my personality by nature.

Jade Olivia: 01:10:50

In fact, this might surprise you all to hear.

Jade Olivia: 01:10:52

I don't have my own community because I, I, this, yes, I'm, I'm, I'm reluctantly

Jade Olivia: 01:10:58

stepping into this kind of like influencer space and teaching and kind of like

Jade Olivia: 01:11:02

leaning into it very uncomfortably.

Jade Olivia: 01:11:04

I mean, yes, I'm social and I love attention, but I like to give attention.

Jade Olivia: 01:11:07

I'm a natural cheerleader, both professionally and personally.

Jade Olivia: 01:11:11

I'm here like, please find me, add me on social media and

Jade Olivia: 01:11:15

invite me to your communities.

Jade Olivia: 01:11:16

I will cheer for you all day, every day.

Jade Olivia: 01:11:18

Tag me in high level, be like, Oh my God, Jade, I'm at Jade Olivia.

Jade Olivia: 01:11:21

Find me, tag me, and I'll be like, yeah, so I know you're watching this show.

Jade Olivia: 01:11:25

Right.

Jade Olivia: 01:11:26

I wanna be there for you.

Jade Olivia: 01:11:27

So I'm, I'm not really forward looking.

Jade Olivia: 01:11:28

I'm very like reactive and going, oh my God, you're amazing.

Jade Olivia: 01:11:31

So unfortunately I don't have a great answer for that one.

Vit Muller: 01:11:33

that's okay.

Vit Muller: 01:11:34

well, if you could give one piece of advice to a new high level user to make

Vit Muller: 01:11:38

their life easier when adopting and using high level, what would that be?

Jade Olivia: 01:11:42

always go places and try to be this, the dumbest person in the room.

Jade Olivia: 01:11:48

If you're the smartest person in the room, you're in the wrong room.

Jade Olivia: 01:11:51

You're not growing, you're not learning new things.

Jade Olivia: 01:11:52

If you show up to talk, go, go find.

Jade Olivia: 01:11:57

There's.

Jade Olivia: 01:11:57

Dozens, let's be honest, high level communities, you know, there's the

Jade Olivia: 01:12:01

major and official ones that are, you know, the primary channels, but there's

Jade Olivia: 01:12:04

new ones popping up that are niched,

Vit Muller: 01:12:06

All the time.

Jade Olivia: 01:12:07

yeah, so I mean, like, and join those too, because there's

Jade Olivia: 01:12:11

going to be lots of like high level, like app related information I'm

Jade Olivia: 01:12:14

going to get in the main communities, but there might be like a high level

Jade Olivia: 01:12:18

community experts group someday.

Jade Olivia: 01:12:20

I'm going to join that, right?

Jade Olivia: 01:12:21

Like, so I want to learn

Vit Muller: 01:12:23

should launch one.

Jade Olivia: 01:12:25

Yeah, I know I'm too scared!

Jade Olivia: 01:12:27

yeah, so I really, Everywhere you go, be the dumbest person in the room.

Jade Olivia: 01:12:32

And if you can't find one, buy it.

Jade Olivia: 01:12:36

Pay, pay for Vint's app.

Jade Olivia: 01:12:38

Pay for Vint's community.

Jade Olivia: 01:12:40

Buy his stuff.

Jade Olivia: 01:12:41

Be dumb until you're not dumb.

Jade Olivia: 01:12:43

And then, once you've leveled up, Find another room where you're the dumbest.

Jade Olivia: 01:12:46

That's the only way to go up.

Vit Muller: 01:12:49

Okay.

Vit Muller: 01:12:49

Speaking of my community, we'll talk after this cause I've got an idea.

Vit Muller: 01:12:54

Now, Jade, we have also, you know, a high level is behemoth.

Vit Muller: 01:12:57

There's so many really cool things, but as a nature of any software

Vit Muller: 01:13:01

in general, nothing can ever be.

Vit Muller: 01:13:03

100 percent perfect.

Vit Muller: 01:13:04

It's always about progress, right?

Vit Muller: 01:13:07

So this brings me to the ideas board when we want to, you know, suggest a

Vit Muller: 01:13:12

new feature or a feature enhancements, because we, as users experiencing maybe

Vit Muller: 01:13:16

some little bugs or the UI or the UX is not up to scratch and we're, you

Vit Muller: 01:13:20

know, it's, it could be better, right?

Vit Muller: 01:13:21

So we, we submit those to the ideas board, hoping that we're going to get

Vit Muller: 01:13:25

some up votes and that's how the dev guys.

Vit Muller: 01:13:27

The 700 developers, get to see and they, they prioritize what they work on.

Vit Muller: 01:13:32

Right.

Vit Muller: 01:13:32

Uh, so that's how that works.

Vit Muller: 01:13:33

Right.

Vit Muller: 01:13:34

And if you guys are new and listening right now, if you just sign up to high

Vit Muller: 01:13:37

level, now, you know, it's the ideas.

Vit Muller: 01:13:39

go high level.

Vit Muller: 01:13:40

com website.

Vit Muller: 01:13:41

That's where you, that's where you can see a roadmap and submit your ideas.

Vit Muller: 01:13:43

Now the problem lies with.

Vit Muller: 01:13:45

trying to get more upvotes if you're trying to promote more upvotes.

Vit Muller: 01:13:49

right.

Vit Muller: 01:13:49

Because if it's really, if you're passionate about that idea, you want to,

Vit Muller: 01:13:52

you want to let more people know about it so that, you know, they can, they can

Vit Muller: 01:13:55

give you an upvote if they believe, you know, that's a, that's a valid reason.

Vit Muller: 01:13:58

Uh, but you cannot do it in the official high level community,

Vit Muller: 01:14:02

uh, group on Facebook naturally, because if everybody started to

Vit Muller: 01:14:06

do that, it just turned into, you

Jade Olivia: 01:14:09

Turn into complaints and I want this and I want that.

Jade Olivia: 01:14:12

Yeah,

Vit Muller: 01:14:12

Yeah.

Vit Muller: 01:14:12

And then you

Vit Muller: 01:14:13

mentioned

Jade Olivia: 01:14:13

very intentional.

Jade Olivia: 01:14:15

I love that.

Vit Muller: 01:14:15

It's intentionally that way.

Vit Muller: 01:14:16

Right.

Vit Muller: 01:14:17

So, uh, it's, uh, but how, how can we still allow you to like, anyway, I come

Vit Muller: 01:14:23

up with this segment and the podcast called the beef and on the segment, the

Vit Muller: 01:14:27

beef is where we discuss constructive feedback on these, on these features,

Vit Muller: 01:14:31

give you opportunity to highlight an idea that you'd like to get more upvotes on.

Vit Muller: 01:14:36

Uh, and this is also for you guys listening.

Vit Muller: 01:14:38

You can do the same just by heading over to high level experience, podcast.

Vit Muller: 01:14:42

com.

Vit Muller: 01:14:43

forward slash the beef.

Vit Muller: 01:14:44

You can actually submit your beef and, uh, and we'll feature it in an episode.

Vit Muller: 01:14:49

So it's just an audio recording of yourself explaining what it is.

Vit Muller: 01:14:52

Now, back to you, Jade.

Vit Muller: 01:14:54

Do you have a beef?

Jade Olivia: 01:14:55

I do have a beef.

Jade Olivia: 01:14:57

I find one of the least, right, least reliable and most needed features is

Jade Olivia: 01:15:04

the, is the Facebook lead ads connector.

Jade Olivia: 01:15:07

I'm always, I'm, I'm seeing it both in public communities and with my

Jade Olivia: 01:15:11

own clients and, and colleagues that it's, it's pretty straightforward.

Jade Olivia: 01:15:15

Zapier can do it.

Jade Olivia: 01:15:17

If, if you haven't heard of PlusThis yet, by the way, oh

Jade Olivia: 01:15:20

my god, you are missing out.

Vit Muller: 01:15:23

What is that?

Jade Olivia: 01:15:24

Plus, it's called PlusThis, it's plusthis.

Jade Olivia: 01:15:26

com, pretty easy.

Jade Olivia: 01:15:28

PlusThis was born out of, uh, a group of developers that were intimately

Jade Olivia: 01:15:32

involved with then Infusionsoft, now Keap, and whenever Keap users.

Jade Olivia: 01:15:37

Really wanted some like pretty basic, but somewhat fancy functionality

Jade Olivia: 01:15:42

and keep was too slow to do it.

Jade Olivia: 01:15:43

Plus this was like, okay, we'll make it, we'll make it, we'll make it.

Jade Olivia: 01:15:46

And so they, they created this toolkit with over 70 tools to do things that

Jade Olivia: 01:15:51

you think keep should do, but, but.

Jade Olivia: 01:15:53

Doesn't, you know, simple stuff.

Jade Olivia: 01:15:56

I mean, there's only a few integrations cause it's not an integration tool, but

Jade Olivia: 01:15:59

it does do stuff like zoom integration, Calendly, whatever, the pretty simple

Jade Olivia: 01:16:03

stuff, but it does other fancy stuff like, you know, automatically proper

Jade Olivia: 01:16:07

casing, you know, people's names, you know, people sign up for your, your,

Jade Olivia: 01:16:10

your lead magnet and they're like, my name is Jade, all caps, you know, I

Jade Olivia: 01:16:14

can, I can bake in a plus this tool to, to, you know, proper case it

Jade Olivia: 01:16:18

with uppercase J lowercase A D E or.

Jade Olivia: 01:16:22

Things like transferring fields, you know, I want to make sure that

Jade Olivia: 01:16:25

whatever I collected bits name as a referral and I want to put it over

Jade Olivia: 01:16:27

here and I want to create a contact out of it, you know, just little fancy

Jade Olivia: 01:16:31

tricks that you want to wave along and be like, Oh, keep, can't do this.

Jade Olivia: 01:16:34

Plus this can do it.

Jade Olivia: 01:16:35

Plus this recently, uh, I think last year, buddied up with high level.

Jade Olivia: 01:16:40

And they're like, Hey, what are some things that people want

Jade Olivia: 01:16:41

now that you're not doing it?

Jade Olivia: 01:16:43

Boom.

Jade Olivia: 01:16:43

They can do it.

Jade Olivia: 01:16:44

So plus this, it's a toolkit.

Jade Olivia: 01:16:45

They do all the fancy stuff that you want right now that you don't want to wait for.

Vit Muller: 01:16:49

this is plugging into the high levels marketplace and they are

Vit Muller: 01:16:52

basically cut like premium workflow actions that you install and then

Vit Muller: 01:16:55

you can utilize inside workflows.

Jade Olivia: 01:16:57

I'm the biggest, I'm a, I'm their partner manager.

Jade Olivia: 01:17:01

I I'm obsessed with them.

Jade Olivia: 01:17:02

I show up to their headquarters all the time.

Jade Olivia: 01:17:04

I'm like, hi guys.

Jade Olivia: 01:17:06

Like I'm obsessed with plus this.

Jade Olivia: 01:17:07

They're so cool.

Vit Muller: 01:17:08

Yeah, no, that's awesome.

Vit Muller: 01:17:09

We also have a level up marketplace.

Vit Muller: 01:17:11

Rupert's also Rupert and his team.

Vit Muller: 01:17:13

They do the similar thing.

Vit Muller: 01:17:15

so yeah, it's really good to see these developers coming

Vit Muller: 01:17:18

into the marketplace overall.

Vit Muller: 01:17:20

cause that's allows you a lot of flexibility, whether it's days or

Vit Muller: 01:17:23

that, that just, just go to agency level guys and have a look marketplace.

Vit Muller: 01:17:26

You'd be surprised how many really cool apps that you can, you can install.

Vit Muller: 01:17:32

And then, you know, like I did it the other day, I, I built this, a lead

Vit Muller: 01:17:36

magnet for my local BNI group, right.

Vit Muller: 01:17:37

You know, BNI, So you are supposed to build trust, right?

Vit Muller: 01:17:40

It's all about building trust and it's a long term long term thing.

Vit Muller: 01:17:44

You're not going to get any referrals initially.

Vit Muller: 01:17:45

You have to, they call it the giver's gain, right?

Vit Muller: 01:17:47

Give, give, give, give.

Vit Muller: 01:17:49

So when you, when I do my initial one on one with people to get

Vit Muller: 01:17:52

to know their business, they get to know my business and whatnot.

Vit Muller: 01:17:55

I like to surprise them.

Vit Muller: 01:17:56

I like to create a little digital business card for them.

Vit Muller: 01:18:00

And so, you know, created a template page, created a bit of

Vit Muller: 01:18:03

a, you know, a bit of a process.

Vit Muller: 01:18:05

But still it was like 30 minutes.

Vit Muller: 01:18:06

It took me to create one.

Vit Muller: 01:18:07

Now I've got it down to like 10 minutes because I've implemented

Vit Muller: 01:18:10

a whole bunch of automations.

Vit Muller: 01:18:11

And one of them that was taking a lot of time was the generation of the Vicar,

Vit Muller: 01:18:15

the contact file that you can then store and just pops up and save in your phone.

Vit Muller: 01:18:19

So, so that, yeah, so Rupert's got a custom up Vicar generator and he just.

Vit Muller: 01:18:24

You know, link up with custom fields and pops your ankle.

Vit Muller: 01:18:27

And then you put the next one, which is generate the QR code.

Vit Muller: 01:18:30

And then like really cool.

Vit Muller: 01:18:32

So yeah, they custom apps, premium workflow actions.

Vit Muller: 01:18:35

They are, they just open the world of unlimited possibilities

Jade Olivia: 01:18:40

Right.

Jade Olivia: 01:18:41

And I, and having spent a lot of time in the automation space, I find that

Jade Olivia: 01:18:45

the hardest thing With any CRM, whether it's keep or high level, you know, they,

Jade Olivia: 01:18:51

they can only add so many features at a time, but every individual customer

Jade Olivia: 01:18:56

kind of has blinders on and they're like, well, this is what I think, this

Jade Olivia: 01:18:59

is what I think it should do right now.

Jade Olivia: 01:19:01

And then the person sitting next time was like, well, no, none of that's true.

Jade Olivia: 01:19:05

This, this is what I think you should do right now.

Jade Olivia: 01:19:07

And so it gets a little frustrating because.

Jade Olivia: 01:19:10

You know, they could be just like complete opposites and be like,

Jade Olivia: 01:19:13

well, no, like everybody needs this.

Jade Olivia: 01:19:14

Well, no, everybody needs this.

Jade Olivia: 01:19:15

Right.

Jade Olivia: 01:19:16

So it gets, it's kind of the wild West out there because literally any small

Jade Olivia: 01:19:19

business can use high level, any mess.

Jade Olivia: 01:19:22

And it's so powerful and it's so robust, but also like the way that I use it.

Jade Olivia: 01:19:26

So different than the way somebody else uses it.

Jade Olivia: 01:19:28

So that's why these communities, again, tying it all back, my friends are so

Jade Olivia: 01:19:31

powerful because it's where we can kind of join together and learn best practices and

Jade Olivia: 01:19:35

kind of, you know, take nuggets from other people's stories and ideas, and they're

Jade Olivia: 01:19:39

all, they're all applicable and shareable when, when you're in the right place.

Vit Muller: 01:19:43

Jed, on this, on this show, we also have a segment three,

Vit Muller: 01:19:45

four, three, which is sharing a short 60 second inspiring story.

Vit Muller: 01:19:49

Three of those back to back to, you know, to help, to help inspire

Vit Muller: 01:19:53

any other high level as listening about another fellow high level

Vit Muller: 01:19:57

that's doing some amazing stuff.

Vit Muller: 01:19:58

Either they are really great at growing SAS subscribers or.

Vit Muller: 01:20:04

Just like yourself, uh, fostering amazing communities.

Vit Muller: 01:20:08

Do you have a story that you'd like to share about a particular

Vit Muller: 01:20:11

client that you helped with?

Vit Muller: 01:20:13

And the result that it, you know, the, uh, what, what the impact was for them?

Jade Olivia: 01:20:17

Yeah, I will share, I have a friend that, that's comparable to you,

Jade Olivia: 01:20:20

that services, she services agencies and I'm sure you've seen her, she's growing

Jade Olivia: 01:20:25

as, as a, as a resource in the community.

Jade Olivia: 01:20:26

Her name's Lisa Cotto.

Jade Olivia: 01:20:28

And, I kind of matured into this community stuff right around the time when high

Jade Olivia: 01:20:34

level became very, very, very, very popular, you know, a few years ago.

Jade Olivia: 01:20:37

And I didn't, I, I kind of, I begrudgingly.

Jade Olivia: 01:20:41

Leaned into it because I was like, oh, I don't want to learn a whole

Jade Olivia: 01:20:43

nother thing and learn a whole nother thing and all new people.

Jade Olivia: 01:20:47

I'm already established over here in this community, and it's going

Jade Olivia: 01:20:50

to take so long to kind of work my way up and make, you know, make

Jade Olivia: 01:20:52

friends and learn all the things.

Jade Olivia: 01:20:54

and at the same time, you know, I was growing into my own expertise

Jade Olivia: 01:20:57

and community and, you know, kind of.

Jade Olivia: 01:20:59

Again, reluctantly trying to be an influencer in this space and

Jade Olivia: 01:21:01

making sure everyone understands these, these philosophies.

Jade Olivia: 01:21:05

So Lisa has a whole service where.

Jade Olivia: 01:21:08

I know that I should have an agency.

Jade Olivia: 01:21:10

I think it would be remiss if it would be just so inappropriate.

Jade Olivia: 01:21:15

If I went out into the world, I'm like, community is the solution.

Jade Olivia: 01:21:17

Let me teach you everything and not offer solutions.

Jade Olivia: 01:21:21

To see it, right?

Jade Olivia: 01:21:22

Like that would just be dumb, like, of course, someone is going

Jade Olivia: 01:21:25

to listen to this and be like, Oh my God, I need all of that.

Jade Olivia: 01:21:27

Well, where do they buy it?

Jade Olivia: 01:21:28

You know?

Jade Olivia: 01:21:29

so Lisa has a whole service where she's like, you need an agency.

Jade Olivia: 01:21:33

we'll do literally everything for you.

Jade Olivia: 01:21:35

You just sell it.

Jade Olivia: 01:21:35

So they, they bake in your IP, they build all of the automations that you

Jade Olivia: 01:21:39

can create the snapshots out of, as well as the customer service, because the

Jade Olivia: 01:21:43

last thing I want to do as I'm growing out of the implementation phase of my

Jade Olivia: 01:21:48

consulting and my business, the last thing I want to do is like deal with,

Jade Olivia: 01:21:52

Oh my gosh, client called me the middle of the night, their websites down,

Jade Olivia: 01:21:54

you know, like, that's just not what I want to be doing anymore as I grow.

Jade Olivia: 01:21:57

I have resources, I have people, so someday.

Jade Olivia: 01:22:01

Very soon I'm going to launch my own go high level agency instead of, you

Jade Olivia: 01:22:05

know, I kind of trickled my way in and got my feet wet and met people.

Jade Olivia: 01:22:08

The relationships are way more important to me than the technology, by the way.

Jade Olivia: 01:22:11

I'm sure you noticed that.

Jade Olivia: 01:22:12

but when I'm ready, uh, then I'll just, I'll tell Lisa and I'll say,

Jade Olivia: 01:22:17

here, here's all the automations.

Jade Olivia: 01:22:18

Cause I'm an automation strategist.

Jade Olivia: 01:22:20

I know what I'm doing.

Jade Olivia: 01:22:21

I just don't want to do it anymore.

Jade Olivia: 01:22:24

So they'll document it all.

Jade Olivia: 01:22:25

They'll put it all in.

Jade Olivia: 01:22:26

All I have to do is sell it.

Jade Olivia: 01:22:27

And show up, you know, and just network and be myself and show up

Jade Olivia: 01:22:31

on podcasts and teach the stuff and just be passionate about it.

Jade Olivia: 01:22:34

And when people want to buy it, I have it, but I didn't really do the heavy lifting.

Jade Olivia: 01:22:38

So she has a whole agency service where I think we've seen this a lot in the

Jade Olivia: 01:22:43

high level space where people like, Oh my God, someone sold me on this.

Jade Olivia: 01:22:45

This, this should be the best thing ever.

Jade Olivia: 01:22:47

But turns out running a business is hard.

Jade Olivia: 01:22:49

A lot of people try it and they just maybe weren't, you

Jade Olivia: 01:22:53

know, weren't right fit for it.

Jade Olivia: 01:22:55

And they found out how overwhelming it is to run an entire agency.

Jade Olivia: 01:22:58

It's a lot of work.

Jade Olivia: 01:22:59

In fact, that's why I kind of ended up where I am because I

Jade Olivia: 01:23:01

intentionally never wanted an agency.

Jade Olivia: 01:23:03

I just, I literally only do business so I can meet cool people.

Jade Olivia: 01:23:07

So,

Vit Muller: 01:23:08

Look, and it's, that's such a, such an important point,

Vit Muller: 01:23:10

like really do what, like pick the, the area of the, of the business

Vit Muller: 01:23:14

activity that you're really passionate about and delegate everything else.

Vit Muller: 01:23:17

Yeah.

Vit Muller: 01:23:18

That's something, something I'm going through as well, obviously we're

Vit Muller: 01:23:21

all going through our own, like,

Jade Olivia: 01:23:23

Yeah, yeah.

Jade Olivia: 01:23:24

I mean, if you don't find that growing pain, you're not doing it right.

Jade Olivia: 01:23:28

So, you'll get there.

Jade Olivia: 01:23:30

Yeah.

Vit Muller: 01:23:31

Guys, I want more inspiring stories because, you know, I'm inspiring

Vit Muller: 01:23:35

stories is, is, is always great to hear.

Vit Muller: 01:23:38

And if you are a high level listening and look, you don't have to be like

Vit Muller: 01:23:41

the OG that's got a level up award.

Vit Muller: 01:23:44

You know, uh, it could just be, uh, a SASpreneur that.

Vit Muller: 01:23:48

Has, uh, now just got a bit of traction or, or you don't, but you've just done an

Vit Muller: 01:23:53

amazing job for somebody and you want to inspire that you want to share the story.

Vit Muller: 01:23:57

I would laugh.

Vit Muller: 01:23:58

I would really love for you guys to submit that.

Vit Muller: 01:24:00

So, made it, I've made it really easy.

Vit Muller: 01:24:02

If you head over to highlevelexperience.

Vit Muller: 01:24:04

com forward slash your story and all the information's on the page, but

Vit Muller: 01:24:07

in a nutshell, like I said, it's just a small little, it could be a video.

Vit Muller: 01:24:11

Or just an audio, just selfie style, whatever.

Vit Muller: 01:24:14

And just say, you know, Jimmy, Jimmy Bob from, you know, XYZ agency.

Vit Muller: 01:24:18

We did this, you know, this job for XYZ client.

Vit Muller: 01:24:21

And as a result of not only we've, you know, tripled or doubled their business,

Vit Muller: 01:24:25

but the, you know, the husband and wife, the husband no longer has to work a full

Vit Muller: 01:24:30

time jobs elsewhere to make the ends.

Vit Muller: 01:24:32

But no, something like that.

Vit Muller: 01:24:33

If you have something like that, please submit because we need more of those.

Vit Muller: 01:24:38

You know, we all benefit from, from listening to these stories.

Jade Olivia: 01:24:41

Actually, may, may I share one more, like,

Jade Olivia: 01:24:43

just really beautiful story?

Jade Olivia: 01:24:44

It's short.

Jade Olivia: 01:24:45

So, I, I'd already shared with you guys, I, I got into space because

Jade Olivia: 01:24:48

I was making 12 an hour working in somebody's basement, figuring how to use

Jade Olivia: 01:24:52

Infusionsoft for their business, right?

Jade Olivia: 01:24:54

Like, and then I just, I got good at it.

Jade Olivia: 01:24:56

So, I got certified when my life went to shit.

Jade Olivia: 01:24:59

but I will say.

Jade Olivia: 01:25:01

I, I kind of gently touched on this.

Jade Olivia: 01:25:02

I was like, well, so I like YouTube it and I bought some courses, right?

Jade Olivia: 01:25:06

Well, that was monkey pod marketing.

Jade Olivia: 01:25:07

That's greg Jenkins It was his business and I as one does you googled how

Jade Olivia: 01:25:11

the hell do you use this stumbled upon his amazing youtube videos?

Jade Olivia: 01:25:15

But my boss bought his course for me and of course the uh the retention

Jade Olivia: 01:25:21

offer at the end was to buy the monkey pod community membership and my boss

Jade Olivia: 01:25:24

wouldn't buy it for me at the Time and I was literally I was Broke as hell.

Jade Olivia: 01:25:29

I was hand to mouth.

Jade Olivia: 01:25:30

I had newborn twins I was so poor and I still bought that membership anyway,

Jade Olivia: 01:25:37

because I was like there's something here I want to I want to be with these people

Jade Olivia: 01:25:41

and I joined that community out of my own pocket was 35 bucks a month at the time

Jade Olivia: 01:25:47

I didn't even have 35 bucks extra and then a year later when I was, I was like,

Jade Olivia: 01:25:54

I think I'm good at this now because of his courses and because of his mentorship

Jade Olivia: 01:25:57

and the community, more importantly, because I learned all the cool ideas.

Jade Olivia: 01:26:01

I learned the how to press the buttons, but the ideas came in

Jade Olivia: 01:26:05

from being in the community.

Jade Olivia: 01:26:07

And so fast forward to 2020, I quit my job.

Jade Olivia: 01:26:09

I literally, I sent him an email because I'm on his email list, right?

Jade Olivia: 01:26:12

I sent him an email.

Jade Olivia: 01:26:13

I'm like, Hey.

Jade Olivia: 01:26:15

You know, I've heard that they're a certified partner.

Jade Olivia: 01:26:17

You're a certified partner.

Jade Olivia: 01:26:18

How do, how do I do this?

Jade Olivia: 01:26:19

And you know, is that something I should pursue?

Jade Olivia: 01:26:21

And he was like, hell yeah.

Jade Olivia: 01:26:23

And we became friends and this man is literally walking me down the

Jade Olivia: 01:26:27

aisle this year when I get married because we are, I became his community

Jade Olivia: 01:26:31

manager and we became best friends and community, that's what community does.

Jade Olivia: 01:26:37

Like if, if you're like, well, I'm not sure if I need one.

Jade Olivia: 01:26:39

It's not that important or whatever.

Jade Olivia: 01:26:40

Like I met my best friends.

Jade Olivia: 01:26:42

In in business online communities, I make amazing people in high

Jade Olivia: 01:26:46

level community every day.

Jade Olivia: 01:26:48

I i'm a recovering addict and I would not be alive if it weren't for communities if

Jade Olivia: 01:26:52

I didn't have a place to go Every week and stand up and tell my story and not have to

Jade Olivia: 01:26:57

explain Anything because in a room where everybody's fucked up, nobody's fucked up.

Jade Olivia: 01:27:01

Like I would be dead if I didn't have communities.

Jade Olivia: 01:27:04

I wouldn't have a career.

Jade Olivia: 01:27:05

I wouldn't be sitting in front of you today if I didn't have Greg and if I

Jade Olivia: 01:27:08

didn't have these community spaces.

Jade Olivia: 01:27:10

So be there for people.

Jade Olivia: 01:27:12

You, they deserve it.

Jade Olivia: 01:27:13

You deserve it.

Vit Muller: 01:27:14

Wow.

Vit Muller: 01:27:17

Thank you for sharing.

Vit Muller: 01:27:19

I'm usually terrible at like responding to stuff.

Vit Muller: 01:27:22

I never know what to say to that, but it's just, you know, it's moving.

Vit Muller: 01:27:25

Yeah.

Jade Olivia: 01:27:26

why, you know, it was good.

Vit Muller: 01:27:27

Yeah.

Vit Muller: 01:27:29

well, Jade, we're at the end.

Vit Muller: 01:27:31

I do have two tricky questions.

Vit Muller: 01:27:33

Sometimes I don't ask them, but if you like, I can put you on a spot.

Vit Muller: 01:27:38

We're

Vit Muller: 01:27:38

all

Jade Olivia: 01:27:39

open book, obviously.

Vit Muller: 01:27:41

We're all humans.

Vit Muller: 01:27:42

No one is perfect.

Vit Muller: 01:27:43

What are you not very good at?

Jade Olivia: 01:27:46

I, well, like I said, I have ADHD.

Jade Olivia: 01:27:48

I'm like hyper.

Jade Olivia: 01:27:49

I love attention.

Jade Olivia: 01:27:49

I'm very creative.

Jade Olivia: 01:27:50

And obviously the opposite side of that is I am not at all detail oriented.

Jade Olivia: 01:27:55

So, that's actually the reason I'm good at automation.

Jade Olivia: 01:27:58

Cause I, like, I joke, I'm a professional lazy person.

Jade Olivia: 01:28:01

I would never want to do something twice.

Jade Olivia: 01:28:03

If I can automate it, I will automate it.

Jade Olivia: 01:28:05

And I'd like, I'd nerd out on spreadsheets.

Jade Olivia: 01:28:06

I will spend hours on formulas to solve a problem that I never

Jade Olivia: 01:28:09

have to think about again, right?

Jade Olivia: 01:28:11

So the thing with that is that, and again, I'm tying it

Jade Olivia: 01:28:14

all back to community friends.

Jade Olivia: 01:28:15

I alluded to this earlier.

Jade Olivia: 01:28:17

There's three major roles in a community.

Jade Olivia: 01:28:19

There's the leader, you know, the brand, the business owner, the influencer.

Jade Olivia: 01:28:21

This would be VIT in this scenario.

Jade Olivia: 01:28:23

There's a community manager.

Jade Olivia: 01:28:25

if you don't have one and you're ready to hire one, I would highly recommend

Jade Olivia: 01:28:28

hiring one of your graduates, like someone who has gone through your customer

Jade Olivia: 01:28:33

journey, just like I did for Greg.

Jade Olivia: 01:28:34

I was a fantastic community manager because I could speak his brand voice.

Jade Olivia: 01:28:37

I learned from him.

Jade Olivia: 01:28:38

I, we had the same values, but I also had my own personality, right?

Jade Olivia: 01:28:40

So I could build relationships with people.

Jade Olivia: 01:28:42

But the third piece is a moderator and moderators like the community project

Jade Olivia: 01:28:47

manager and the detail oriented person.

Jade Olivia: 01:28:49

So I desperately need and rely on moderators and community communities that

Jade Olivia: 01:28:53

I manage because like, I can't, I have.

Jade Olivia: 01:28:56

A worse memory than a goldfish.

Jade Olivia: 01:29:00

It's like, in fact, there were probably questions you asked me that I only

Jade Olivia: 01:29:03

half assed answered and then just pretended I segwayed into something

Jade Olivia: 01:29:05

else because I just, I'm not, I'm not, like, I don't tie things together.

Jade Olivia: 01:29:09

So, one of the things that I do every night is a community manager

Jade Olivia: 01:29:13

is before I go to bed, the last thing I do is I check the communities that

Jade Olivia: 01:29:16

I'm in charge of and make sure all posts that day were acknowledged.

Jade Olivia: 01:29:19

Right.

Jade Olivia: 01:29:20

Like someone, someone asked a question and you know, what if they

Jade Olivia: 01:29:23

did it at like eight o'clock at night while I was eating dinner?

Jade Olivia: 01:29:25

Right.

Jade Olivia: 01:29:25

I want to make sure that they got the attention.

Jade Olivia: 01:29:27

So I always check every single day, but guess what?

Jade Olivia: 01:29:29

Conversations last longer than a day.

Jade Olivia: 01:29:32

My memory doesn't last longer than a day, but threads can happen for a while.

Jade Olivia: 01:29:36

What if I, what if, uh, what if earlier today someone posted and I said, Oh

Jade Olivia: 01:29:40

my God, what do you think about this?

Jade Olivia: 01:29:42

And I checked that off of my head, boop done.

Jade Olivia: 01:29:44

But a week goes by and you know, got busy and didn't notice.

Jade Olivia: 01:29:48

Then that person got my attention, but got ignored.

Jade Olivia: 01:29:51

So I rely, I, uh, that's one of, part of my SOPs and the tasks and the calendar

Jade Olivia: 01:29:55

that I mentioned earlier is a moderator.

Jade Olivia: 01:29:58

checks every week.

Jade Olivia: 01:29:59

They do a weekly check.

Jade Olivia: 01:30:00

I do a daily check because I'm the one paying attention to people.

Jade Olivia: 01:30:03

And, but my moderator does a weekly check to make sure all

Jade Olivia: 01:30:06

the loops are closed long term.

Jade Olivia: 01:30:08

The moderator is the one who stores the KPIs in that tracker sheet.

Jade Olivia: 01:30:11

So you make sure you collect that highlevelexperience.

Jade Olivia: 01:30:14

com slash community tracker.

Jade Olivia: 01:30:15

that is in there, but I don't fill that out because I don't.

Jade Olivia: 01:30:19

I mean, I know that KPIs and data are important, but I automate that.

Jade Olivia: 01:30:22

So I don't have to think it's important to know someone else plugs in the

Jade Olivia: 01:30:25

numbers and they care about it.

Jade Olivia: 01:30:27

And like, there's, there's people that love numbers and details.

Jade Olivia: 01:30:30

I'm not that.

Vit Muller: 01:30:32

Yeah.

Vit Muller: 01:30:33

You do what you best.

Vit Muller: 01:30:34

The rest you delegate.

Vit Muller: 01:30:36

Nice.

Vit Muller: 01:30:38

Tell me something that's true that almost nobody agrees with you on.

Jade Olivia: 01:30:45

I thought I'm going to repeat myself with my opening

Jade Olivia: 01:30:47

and I will die on this hill.

Jade Olivia: 01:30:48

Y'all stop posting in your community.

Jade Olivia: 01:30:52

I, uh, I, I pay and there's other influencers out there.

Jade Olivia: 01:30:56

I think like Stu McClaren, Amy Porterfield in the small business space, right?

Jade Olivia: 01:31:01

I don't go in Stu's free community and expect to talk to Stu.

Jade Olivia: 01:31:05

I don't go in Amy's free community and expect to tag Amy P. Like that's,

Jade Olivia: 01:31:10

that's just not how the world works.

Jade Olivia: 01:31:12

And I go there to learn from other people and their ideas and other

Jade Olivia: 01:31:15

people wouldn't be sharing ideas if they weren't prompted by the strategic

Jade Olivia: 01:31:19

thought leader in the first place.

Jade Olivia: 01:31:21

So, yeah, that's my answer.

Jade Olivia: 01:31:22

I'm gonna die on this hill.

Jade Olivia: 01:31:24

Stop posting in your community.

Jade Olivia: 01:31:25

I mean, not stop.

Jade Olivia: 01:31:26

I mean, I'm sure there's reasons and, you know, your live streams

Jade Olivia: 01:31:28

and reminders and shit like that.

Jade Olivia: 01:31:30

But the community is not about you, friends.

Jade Olivia: 01:31:32

It is about them.

Jade Olivia: 01:31:34

I will die on my hill.

Vit Muller: 01:31:36

Okay.

Vit Muller: 01:31:37

That's pretty clear.

Jade Olivia: 01:31:39

Yeah, I'll say it again if I have to.

Vit Muller: 01:31:42

Awesome.

Vit Muller: 01:31:42

Jade, look, we're at the end.

Vit Muller: 01:31:44

Let's wrap it up.

Vit Muller: 01:31:45

I appreciate you sharing your journey, sharing your wisdom.

Vit Muller: 01:31:49

This has been amazing.

Vit Muller: 01:31:50

Thank you so much.

Vit Muller: 01:31:51

Is there anything you'd like to say, uh, just, just to the

Vit Muller: 01:31:57

listeners before we wrap up?

Jade Olivia: 01:31:58

Yes, I like to say, friends, my first hype is free.

Jade Olivia: 01:32:02

So, like, Vit, you included, anybody listening, if you have a webinar or

Jade Olivia: 01:32:06

something and you want me to hop on the chat, I have started businesses in chat.

Jade Olivia: 01:32:09

I have made best friends in chat.

Jade Olivia: 01:32:11

Chat is where it's at.

Jade Olivia: 01:32:13

Like, in fact, I get bummed out like when I was presenting when you met me that I

Jade Olivia: 01:32:15

was a little bummed because I prefer to be like, oh my god, and have like side

Jade Olivia: 01:32:18

conversations, ADHD kid in the back of the classroom, like fucking around and

Jade Olivia: 01:32:22

not paying attention to the teacher.

Jade Olivia: 01:32:23

That's me.

Jade Olivia: 01:32:24

But.

Jade Olivia: 01:32:26

Now I get paid to do that.

Jade Olivia: 01:32:28

Like I'm a professional community manager and I get paid to socialize.

Jade Olivia: 01:32:31

And the more I act like an ADHD asshole on the side, the more money I make.

Jade Olivia: 01:32:34

So like the first time phrase of you're like promoting something

Jade Olivia: 01:32:38

and you want me to post and be like, Oh my God, this is so cool.

Jade Olivia: 01:32:41

Not only will I do it, I will do it genuinely because that's just who I am.

Vit Muller: 01:32:45

You're awesome.

Vit Muller: 01:32:46

Thank you so much for that.

Jade Olivia: 01:32:48

You're welcome.

Jade Olivia: 01:32:50

Oh, put this on my page.

Jade Olivia: 01:32:52

Guys, add my real Facebook profile.

Jade Olivia: 01:32:54

Not my business page.

Jade Olivia: 01:32:55

I don't give a shit if you follow me.

Jade Olivia: 01:32:56

I don't post anyway.

Jade Olivia: 01:32:57

I would rather talk to you.

Jade Olivia: 01:32:58

so add me on Facebook.

Jade Olivia: 01:32:59

Put this link in the show page too.

Jade Olivia: 01:33:01

It's facebook.

Jade Olivia: 01:33:02

com slash Jade O. Ramsey.

Jade Olivia: 01:33:04

That's my maiden name.

Jade Olivia: 01:33:06

Jade O.

Jade Olivia: 01:33:06

Ramsey.

Jade Olivia: 01:33:07

That's my Facebook that I've had since I was in college when Facebook came out.

Jade Olivia: 01:33:11

That's how old I am.

Jade Olivia: 01:33:12

add me like literally just add me as a human.

Jade Olivia: 01:33:14

I will, I will, I will respond.

Vit Muller: 01:33:17

No, yeah, we'll definitely put in a show notes for sure.

Vit Muller: 01:33:20

So once again, thank you, Jade.

Vit Muller: 01:33:22

Thank you so much.

Vit Muller: 01:33:23

And guys, thank you for listening as well.

Vit Muller: 01:33:25

Thank you for listening to today's episode on the high level experience.

Vit Muller: 01:33:28

If you've enjoyed today's episode, then please share it with your fellow

Vit Muller: 01:33:31

agency mates and other high levelers that you think would benefit from

Vit Muller: 01:33:34

listening for show notes, links, and extra tips to help you grow your

Vit Muller: 01:33:36

agency or your size of higher level, please go to highlevelexperience.

Vit Muller: 01:33:41

com.

Vit Muller: 01:33:42

Thank you.

Vit Muller: 01:33:42

And have a great rest of the day, everybody.