Episode 54

Unlocking the Power of Voice AI: Transform Your Business Communication

54 - Unlocking the Power of Voice AI: Transform Your Business Communication

In this episode of the HighLevel Experience Podcast, host Vit Muller welcomes Michael Reimer, a leading expert in voice AI and the CEO of CRM Pros. Based in South Florida, Michael has spent over 18 months leveraging and reselling HighLevel, combining it with custom marketing services to deliver transformative results for his SaaS clients. The discussion delves into Michael's journey from a 30-year career in the fire department to becoming a pioneer in the voice AI space, his innovative use of automation in the marine industry, and his insights on setting up effective voice AI agents.

Special Offer 🤩📣

Michael is offering a 50% discount on his prompt services for HighLevel Experience Podcast listeners. Additionally, there's a free voice AI guide available, covering everything from A to Z for small businesses. For more details and to access these offers, visit highlevelexperience.com/michaelreimer

About MICHAEL REIMER

Michael Reimer is the CEO of CRM Pros and a leading expert in voice AI. With a background in the fire department and marine industry, Michael has become a standout innovator in the automation space. His work focuses on building intelligent voice AI agents that enhance customer communication and streamline business operations.

Highlights 🔥

Key points we talked about in this pilot episode!

  • 👉 [00:01:00] Michael's Journey to CRM Pros - Michael shares his transition from a 30-year career in the fire department to launching CRM Pros and his passion for automation.
  • 👉 [00:02:00] Automating the Marine Business - Discussion on how Michael used automation to manage maintenance for mega yachts and the impact of voice AI in this niche.
  • 👉 [00:05:00] Voice AI in Action - Michael explains his first voice AI project and how it transformed customer engagement and business operations.
  • 👉 [00:07:00] The Aha Moment: Embracing Voice AI - Michael recounts the seminar that sparked his interest in AI and how he integrated it into his business strategy.
  • 👉 [00:10:00] Setting Up Voice AI Agents - Insights into the importance of client onboarding and bundling services for successful voice AI implementation.
  • 👉 [00:21:00] The Business Opportunity of Voice AI - Exploration of the growing demand for voice AI and its potential to revolutionize small businesses.
  • 👉 [00:27:00] Advanced Automation Techniques - Michael discusses building systems around AI agents and innovative strategies like personalized ringless voicemails.

Our Sponsors:

We’re proud to partner with some of the top industry leaders who help make the HighLevel Experience Podcast possible:

Growthable

Customer Success team you need to scale your SaaS

If you're a SaaS or digital agency founder, SMMA or AI entrepreneur looking to scale, this is the Customer Success team you need. From 24x7 Live chat support, onboarding and activations, certified VAs, coaching programs, live events, weekly workshops and more, Growthable is the Customer Success partner you've been waiting to find. Use code HLXP at checkout and get 10% off their plans.

Level Up Marketplace

A cutting-edge platform designed to extend the functionality of HighLevel, offering a wide range of custom apps and workflow actions tailored to meet the diverse needs of agencies and SaaS businesses.

As one of the only six global HighLevel developer partners, Level Up Marketplace provides innovative solutions that streamline processes, enhance customization, and enable new revenue streams. Whether you're looking to replace external tools like Zapier with native HighLevel integrations or seeking unique app functionalities to solve specific business challenges, Level Up Marketplace delivers agile, high-quality applications that empower agencies to scale and optimize their operations effortlessly. With a commitment to continuous development and community-driven innovation, Level Up Marketplace is redefining what’s possible within the HighLevel ecosystem.

SPECIAL OFFER FOR OUR PODCAST LISTENERS!

Use promo code VITMULLER at checkout to get 20% discount on your Level Up Marketplace Subscription! Click Here To Sign Up

My CRM Sim

Unlimited SMS & WhatsApp for HighLevel

Get your SMS & WhatsApp marketing up and running effortlessly in 5 minutes with myCRMSIM + High Level and enjoy unlimited text messaging capabilities without the hassle of A2P registration or per message charges. Click here to get started for only $7 for your first month by using a promo code HLE7 at checkout

-

Love This Podcast?

Please rate and review in your favorite app by clicking here


Subscribe to High Level Experience Newsletter!

Subscribe to our newsletter for exclusive updates, strategies, and a front-row seat to the latest GHL feature reviews, all tailored to propel your journey to HighLevel greatness. Join us now and be part of a community that's redefining success in the digital age! 🚀💼🎧✨

Click here to subscribe

Share your story to be featured on our next episode!

Each episode we feature 3 different GHL agencies sharing 1 inspiring story of businesses and impact made for them as a result of using HighLevel. Click here to submit yours!

🎤Got a Beef 🥩with HighLevel? Let’s Hear It!🎤

Share it in 60 seconds and join our podcast party! It's your chance to make software talk entertaining and maybe, just maybe, spark the next big update. Quick, fun, and a bit cheeky—record your piece, send it over, and let's add some flavor to HighLevel feedback.

Supercharge Your Agency with Exclusive Free Resources! 🚀

Get the Tools You Need to Protect, Optimize, and Scale Your Business – Absolutely Free!

Running a successful agency is challenging, but you don't have to do it alone. In collaboration with Vit Muller GHL Consulting we now offer you a collection of essential resources to help you protect your content, streamline your operations, and set your clients up for success. Click here to explore all the different resources available to your agency absolutely free!

Recommended Tools, Add-ons and Services to Power Up🔥 your HighLevel™ SaaS Agency

Discover our top recommended 3rd party providers and tools that seamlessly integrate with HighLevel. Streamline your workflows, automate tasks, and improve overall efficiency to take your agency to the next level.

Click here for more details

Check out our High Level Offer

Are you new to GHL, considering signing up, or a seasoned user ready to upgrade? We've got an exclusive offer just for you! Click here to find out more

Profit Roadmap Systemâ„¢ for GHL Agencies

This is a unique business model for GHL Agencies looking to offer more scalable deployment of systems to clients, faster results and more profitability thanks to it's 'productised' approach.

It includes 10 distinct systems, each designed as a standalone module (snapshot). These snapshots are installed into your SaaS customer's accounts gradually, over time, one on top of the next one like pieces of a puzzle. This approach contrasts with a single, expansive custom projects, which often proves tougher to market and deliver.

Profit Roadmapâ„¢ System and it's 'gradual rollout' method leads to faster fulfilment, onboarding, and delivery of results for your SaaS clients.

Click here to find out more

Premium GHL Snapshots

Experience the full potential of Go High Level with Vit's exclusive Premium Snapshots. These pre-built templates and automations are specifically crafted to streamline your workflow and save you a valuable time. From lead generation to sales funnels, Vit's Premium Snapshots will give your agency a competitive edge by providing ready-to-use solutions that can be customized to fit your unique needs. Click here to find out more

GHL Consulting

We understand that implementing GHL can be overwhelming, but we're here to make it easy for you. If you need specific help, whether strategic, development or to troubleshoot a specific problem you're trying to resolve Vit and his team of consultants can help! Click here to find out more about this bespoke and highly personalised service.

Advertise

Want us to promote your product or service? Apply to become an advertiser! Click here to find out more

More info about this episode:

  • Type: Audio (Explicit )
  • Link: https://podcast.highlevelexperience.com/episode/unlocking-the-power-of-voice-ai-transform-your-business-communication
  • Authors: Vit Muller
  • Copyright 2024 vitmuller.com | highlevelexperience.com

Mentioned in this episode:

Pre-Roll Ads

At the HighLevel Experience Podcast, we’re proud to partner with industry-leading sponsors who provide HighLevel agencies and SaaSpreneurs with the tools, support, and integrations they need to scale smarter. Here’s a look at our incredible sponsors and the exclusive offers they have for our listeners: Level Up Marketplace – Custom HighLevel Apps & Workflow Actions Looking to replace costly tools like Zapier or need advanced integrations for your HighLevel setup? Level Up Marketplace is your go-to source for custom HighLevel apps and workflow actions that streamline automation and efficiency. 🚀 Discover more at: highlevelexperience.com/levelupmarketplace Growthable – Your 24/7 Customer Success Team Scaling your SaaS but struggling with customer support? Growthable provides round-the-clock customer success solutions, including 24/7 support and certified VAs to ensure your clients are taken care of while you focus on growth. 🎯 Exclusive Offer: Use code HLXP for 10% off your Growthable plan! 📌 Get started at: highlevelexperiencepodcast.com/growthable MyCRM Sim – Unlimited SMS & WhatsApp for HighLevel Tired of unexpected SMS bills? MyCRM Sim offers unlimited SMS and WhatsApp messaging for you and your HighLevel clients—saving you money while keeping communication seamless. 🔥 Exclusive Offer: Start your first month for just $7 with promo code HLE7 📲 Sign up at: highlevelexperiencepodcast.com/mycrmsim Premium GHL Snapshots by Vit Muller – Built for Agencies, Fully Documented Most HighLevel snapshots leave you stuck with missing instructions. Not mine. Every Premium GHL Snapshot has been tested in real-world scenarios inside my agency, Stand Out From The Pack. Each snapshot includes detailed documentation, step-by-step ClickUp templates, and lifetime updates, so you're supported every step of the way. ✅ Skip the guesswork & get yours today at: vitmuller.com These sponsors power the tools and services that help HighLevelers succeed—and their support makes this podcast possible. Be sure to take advantage of these exclusive offers! 🚀

Sponsors

About Our Sponsors

The HighLevel Experience Podcast is made possible thanks to our incredible sponsors—each offering powerful tools, services, and insights to help agencies, SaaSpreneurs, and digital marketers scale smarter, optimize operations, and increase profitability. Check out their exclusive offers below! Level Up Marketplace – Advanced Automation Apps for HighLevel Need more flexibility when building custom solutions for clients? Level Up Marketplace is packed with hundreds of unique apps that can be added as custom workflow actions inside HighLevel—allowing you to replace costly tools like Zapier and build cutting-edge automation. 🔥 Unlimited access to game-changing apps—supercharge your HighLevel setup today! 🚀 Explore more at: highlevelexperience.com/LevelUpMarketplace Growthable – The Ultimate Go-To-Market Coaching Program Struggling to land your first paying customers? Growthable’s RAMP program is a proven 6-week coaching system designed to help SaaS founders, agency owners, and entrepreneurs craft a bulletproof GTM strategy, build inbound and outbound pipelines, and convert leads into real customers 🎯 Goal: 3 paying customers by Week 6! 🔥 Exclusive Offer: Get 15% off with promo code HLXP 📌 Sign up now at: highlevelexperience.com/growthableramp MyCRM Sim – Unlimited SMS & WhatsApp for HighLevel Sick of unexpected SMS bills frustrating your clients? MyCRM Sim provides unlimited SMS and WhatsApp messaging, so your clients send messages freely—without the high costs. Smart HighLevelers are already saving thousands by switching to MyCRM Sim. 🔥 Exclusive Offer: Get your first month for just $7 with promo code HLE7 📌 Sign up today at: highlevelexperience.com/MyCRMSim Profit Roadmap System – Scale Your Agency with Modular Automation Most HighLevel agencies are stuck building automation workflows from scratch—wasting time, creating inefficiencies, and struggling to scale. The Profit Roadmap System changes that. It’s a modular, scalable deployment of snapshots that helps agencies productize services while still delivering bespoke client solutions. 📈 Streamline lead capture, fulfillment, and recurring revenue—without the chaos. 🚀 Learn more at: vitmuller.com 💡 These sponsors offer the tools and strategies to take your HighLevel business to new heights—so don’t miss out on their exclusive offers! 🚀

Sponsors

Post Roll Ads

About Our Sponsors At the HighLevel Experience Podcast, we’re grateful for our incredible sponsors, whose support makes this show possible. Each one offers powerful tools, services, and strategies to help HighLevel agencies, SaaSpreneurs, and digital marketers scale smarter, save money, and grow efficiently. Check out their exclusive offers below! Level Up Marketplace – Custom Apps & Workflow Actions for HighLevel Supercharge your HighLevel setup with custom apps and workflow actions from Level Up Marketplace. Whether you're looking to automate processes, enhance client experiences, or replace expensive third-party tools, Level Up Marketplace has the integrations you need to take your projects to the next level. 🚀 Explore more at: highlevelexperience.com/LevelUpMarketplace MyCRM Sim – Unlimited SMS & WhatsApp Messaging Most HighLevel users don’t realize how much they’re overspending on SMS—until the bill arrives. Your clients expect automation, not unexpected fees that eat into their profits. MyCRM Sim gives you unlimited SMS and WhatsApp messaging, so your clients can send messages freely without breaking the bank. 🔥 Exclusive Offer: Get your first month for just $7 with promo code HLE7 📌 Sign up today at: highlevelexperience.com/MyCRMSim Growthable – The Ultimate Customer Success Team Scaling your SaaS or agency? Customer support, onboarding, and retention can quickly become bottlenecks that slow growth and cost you revenue. Growthable provides 24/7 live chat support, certified VAs, coaching programs, live events, and weekly workshops to help you scale—without the stress. 🎯 Exclusive Offer: Get 10% off with promo code HLXP 🚀 Get started at: highlevelexperience.com/Growthable Profit Roadmap Systems – A Proven Framework for HighLevel Agencies Too many HighLevel agencies are stuck reacting to problems instead of scaling predictably. You shouldn’t have to reinvent the wheel or waste years figuring it all out. That’s why I built the Profit Roadmap Systems—a step-by-step framework designed specifically for HighLevel agencies to cut wasted time, increase conversions, and scale efficiently. 📈 Start implementing a real system for success today at: vitmuller.com These sponsors are here to help you scale smarter—so take advantage of their...

Transcript
Vit Muller:

Hello everybody.

Vit Muller:

Welcome to another episode on the High Level Experience Podcast.

Vit Muller:

Our guest today is a fellow high leveler, one of the best voice AI agent

Vit Muller:

experts and the CEO of CRM Pros, A company dedicated to helping businesses

Vit Muller:

streamline their customer relationship management with clarity and ease based

Vit Muller:

in South Florida, he has spent over 18 months leveraging and reselling a go high

Vit Muller:

level, bundling him with custom marketing services to deliver transformative

Vit Muller:

results for his SaaS clients.

Vit Muller:

He's currently leading the charge in the voice AI space, building

Vit Muller:

intelligent agents that don't just automate calls, but hold real

Vit Muller:

conversations that build trust and.

Vit Muller:

Real drive conversation stuff that we're all doing.

Vit Muller:

Voice ai, it's a big thing right now.

Vit Muller:

So his passion for simplifying complex text makes him a standout innovator.

Vit Muller:

And his approach to automation is redefining how businesses

Vit Muller:

communicate with their customers.

Vit Muller:

Please welcome to the show, one of the best AI, prompt s Michael Ramir.

Michael Reimer:

Thanks.

Michael Reimer:

Thanks for having me.

Michael Reimer:

I appreciate it.

Vit Muller:

Great to have you on the, on the show, Michael.

Vit Muller:

we've been, we've been hanging out in the, in the, messenger chat in the

Vit Muller:

last couple of weeks, so I appreciate, you giving a few pointers and,

Vit Muller:

obviously cooperation of all that.

Vit Muller:

Let to us jumping on this podcast, mate.

Michael Reimer:

Thanks for having me.

Vit Muller:

Yeah.

Vit Muller:

Can you, so just to, just to kick it off, you know, Could, could you

Vit Muller:

share, like what sort of drew you to the world of like launching CRM pros?

Vit Muller:

How did you get into high level and what, what was your sort of a beginning point?

Michael Reimer:

Yeah, so I did, I did 30 years on the fire

Michael Reimer:

department, in South Florida.

Michael Reimer:

And, at, at age of 48, I had to retire due to age.

Michael Reimer:

So you can't work, beyond that.

Michael Reimer:

So, I sat home for about six months and my wife said, you gotta get outta here.

Michael Reimer:

And then, I started a marine company.

Michael Reimer:

We work on mega yachts, so I have another company where we work

Michael Reimer:

on mega yachts for celebrities.

Michael Reimer:

And, my passion was to automate that.

Michael Reimer:

'cause all we do is it on big boats, so we handle like every celebrity under the sun.

Michael Reimer:

I went to a bunch of classes on automating, my business and

Michael Reimer:

then I fell in love with it and I said, listen, this is for me.

Michael Reimer:

I stumbled on go high level, and I, I took it under my wing and I. Jumped

Michael Reimer:

in both feet first, and here we are today and it's basically, took over.

Michael Reimer:

So I, I still have the marine company, but I don't really have to be there.

Michael Reimer:

I have guys that run that and, I focus on go high level and automation.

Vit Muller:

So yachts, there's like those, you know, those expensive, fancy

Vit Muller:

big yachts that the celebrities have, and it is about maintaining them and how you

Vit Muller:

manage that process through automations.

Vit Muller:

That's really interesting.

Vit Muller:

Use case.

Michael Reimer:

It's crazy.

Michael Reimer:

Yeah.

Michael Reimer:

And you know, people, you know, a lot of people do real estate well, I mean,

Michael Reimer:

some of the boats that we're on are like $70 million boats, so it's a lot bigger

Michael Reimer:

than any piece of real estate out there.

Michael Reimer:

So,

Vit Muller:

Wow, that is so, I mean.

Michael Reimer:

thi this is, this is even more fun than that.

Vit Muller:

Oh, I know.

Vit Muller:

I'm just curious, you know, like, because this is such a, such a peculiar use case,

Vit Muller:

like how would you use automations on, have you got like an example of how you

Vit Muller:

used automation to manage that process?

Michael Reimer:

Yeah, actually I will, I'll, I'll share it with you.

Michael Reimer:

So my very first, voice ai project that I ever did was for my marine company.

Michael Reimer:

And just like any small business, basically we neglected the customer.

Michael Reimer:

So customer would come in, we would do business with them, and they would be

Michael Reimer:

happy and they would leave, and then we wouldn't talk to them for another year.

Michael Reimer:

We would never stay engaged with them.

Michael Reimer:

So I said, this is crazy.

Michael Reimer:

I said, we gotta stay in touch with these people.

Michael Reimer:

And just like every small business, everyone's busy and you, you

Michael Reimer:

just, they fall off the plate.

Michael Reimer:

They would come back to us, we would service them, and then we

Michael Reimer:

wouldn't talk to them for a year.

Michael Reimer:

And I said, listen, we gotta be more proactive here.

Michael Reimer:

So my very first, outbound campaign was a voice campaign because these folks have to

Michael Reimer:

do maintenance every year on their yacht.

Michael Reimer:

So at 11 months I was sending them voice calls to schedule it.

Michael Reimer:

And, in one day that in one day a voice ai, it paid for

Michael Reimer:

that voice AI for 10 years.

Michael Reimer:

'cause we're talking high ticket item.

Michael Reimer:

You're talking about a $5,000 service on an engine.

Michael Reimer:

You know, some of these boats have multiple.

Michael Reimer:

So think about it.

Michael Reimer:

You know, I launched that in one day and now it's automated.

Michael Reimer:

So every 11 months for that customer, they're getting that, that phone call.

Michael Reimer:

And we don't have to do it.

Michael Reimer:

That's the bit, that's the best part.

Michael Reimer:

Yeah.

Vit Muller:

Wow.

Vit Muller:

Yeah.

Vit Muller:

Massive leverage.

Vit Muller:

Yes.

Vit Muller:

Staying, staying in touch with the customers.

Vit Muller:

That is, well that is a good topic, right?

Vit Muller:

Because it's all about staying top of mind.

Michael Reimer:

from there.

Michael Reimer:

It grows from there, you know.

Vit Muller:

Absolutely.

Vit Muller:

I mean, when you think about like how much money is being left on the table

Vit Muller:

and it's not just customers, it's referral partners that, you know, already

Vit Muller:

referred, like staying on top of customers of anybody that could potentially,

Vit Muller:

you know, help drive your business.

Vit Muller:

It's, it's a key.

Vit Muller:

Yeah.

Vit Muller:

So that's when automation come in and obviously, so outbound voice,

Vit Muller:

AI for this, this is a great use case for outbound voice ai Then

Michael Reimer:

Oh yeah, for sure.

Michael Reimer:

I mean, we're not spamming anybody.

Michael Reimer:

They're existing customers.

Michael Reimer:

They're good with it.

Michael Reimer:

They're happy in most cases, that we're being proactive, you know, and

Michael Reimer:

they're maintaining their vessels.

Michael Reimer:

So they were ecstatic with the process, you know?

Vit Muller:

yeah.

Michael Reimer:

know, like I said, once you dive into that, you start

Michael Reimer:

looking at different use cases, and then suddenly, you know, we're

Michael Reimer:

automating a lot more of the business.

Vit Muller:

Let's dive into that.

Vit Muller:

before, before you go down into all those voice ai, what, what,

Vit Muller:

like, what was that aha moment that made you go all in on voice ai?

Michael Reimer:

So it was kind of crazy.

Michael Reimer:

So, we were at a seminar, it was actually a seminar on buying a piece

Michael Reimer:

of equipment, for the other business.

Michael Reimer:

And I was in Nashville and basically they had a, a, they had

Michael Reimer:

a segment, a small business segment on, using AI in your business.

Michael Reimer:

I didn't really know that much about it.

Michael Reimer:

It was a couple years ago and it wasn't very popular.

Michael Reimer:

No one really talked about it.

Michael Reimer:

And I went in there and I was like, kind of blown away of like some of the

Michael Reimer:

topics and some of the conversation there and how it could apply to my business.

Michael Reimer:

then I, I went, you know, I left, I left that summit and then I went

Michael Reimer:

home and I started diving into it.

Michael Reimer:

Then I started figuring out, like the things that they were saying, there

Michael Reimer:

were like more like consumer products.

Michael Reimer:

It's like basic, you know, basic AI stuff.

Vit Muller:

Like off the shelf.

Michael Reimer:

yeah, off the shelf.

Michael Reimer:

And then you start coming into this world that we're in, that

Michael Reimer:

everybody, all your listeners are in.

Michael Reimer:

And then, you know, they are basically.

Michael Reimer:

using commercial products and much more adaptable and much more

Michael Reimer:

customizable and much more powerful.

Michael Reimer:

And we found out like the sky's the limit, especially with go high level

Vit Muller:

Yeah.

Vit Muller:

Massive opportunity.

Vit Muller:

Right.

Vit Muller:

You, you're, like how long ago did you started that journey?

Michael Reimer:

two year two and a about two and a half years ago.

Vit Muller:

So you've been, you've been implementing voice AI

Vit Muller:

since then for about two years.

Vit Muller:

Okay.

Vit Muller:

Right.

Vit Muller:

So you got a bit of a leg up ahead of, of everybody, I think because

Michael Reimer:

it was before, I think it was before go

Michael Reimer:

high level was even doing it.

Michael Reimer:

Yeah.

Vit Muller:

yeah, that's where I reckon, yeah.

Vit Muller:

Yeah.

Vit Muller:

So most of us are jumping on this really just recently

Vit Muller:

because it only just started.

Vit Muller:

Right.

Vit Muller:

So that happened sort of, I would say the mark was kinda like

Vit Muller:

October last year around that.

Vit Muller:

Yeah.

Vit Muller:

Yeah, yeah.

Michael Reimer:

So I was using a, I was using a third party provider

Michael Reimer:

before that and I use a, I use a few of those, but I also use go high level as

Vit Muller:

Mm-hmm.

Michael Reimer:

So I'm pretty well versed on, on, you know,

Michael Reimer:

three or three or four of those.

Vit Muller:

Yeah.

Vit Muller:

So let, let's start at the top.

Vit Muller:

So when, when setting up a voice AI agent, let's just go

Vit Muller:

over some of these questions.

Vit Muller:

'cause I think this is what we gotta get nuanced and like dive deep, right?

Vit Muller:

when, when setting up a voice AI agent or a chat agent, what's still like a

Vit Muller:

very first step you take to ensure it's aligned with business actual goals?

Michael Reimer:

All right.

Michael Reimer:

So, the first thing is, is proper onboarding of the client.

Michael Reimer:

So that's number one.

Michael Reimer:

I mean, even before that, you have to sell it to the client.

Michael Reimer:

So, you know, that's, that's, believe it or not, that's a, that's the hard part is

Michael Reimer:

to sell it to the client in my opinion.

Michael Reimer:

So, we'll start there, but basically if, one of the listeners is gonna

Michael Reimer:

go out and say, Hey, listen, I just wanna do voice AI only.

Michael Reimer:

I don't think that they would be very successful from what I've seen because,

Michael Reimer:

in my experience is you have to bundle it.

Michael Reimer:

So nobody's gonna be no one's, not many people are willing to trust

Michael Reimer:

you with their phone number alone.

Michael Reimer:

And basically what I like to do, and it's it's worked very well for me,

Michael Reimer:

is to bundle it with four services.

Michael Reimer:

Voice, ai, conversational ai, like close bot basically.

Michael Reimer:

and then also reputation management and database reactivation.

Michael Reimer:

And the reason for that, it is that business out there has a

Michael Reimer:

database that they haven't touched in many years, more than likely.

Michael Reimer:

So if you can guarantee that business owner, you know, instant revenue by

Michael Reimer:

reactivating that they're gonna trust you.

Michael Reimer:

And we don't do that all at once.

Michael Reimer:

, I drip that in.

Vit Muller:

Oh, absolutely.

Vit Muller:

Yeah.

Michael Reimer:

We drip it in and we don't want, you know, we don't

Michael Reimer:

want a one hit wonder and all of a sudden this week we got everything,

Michael Reimer:

and the next week it dries up.

Michael Reimer:

We, we drip that in.

Michael Reimer:

also reputation management.

Michael Reimer:

So we're gonna handle the reviews.

Michael Reimer:

Again, reviews equals revenue, in my opinion.

Michael Reimer:

You start getting them a lot of reviews, they're getting better Google

Michael Reimer:

positioning, which results in revenue.

Michael Reimer:

They're gonna like that.

Michael Reimer:

Then you're gonna answer their phone twenty four seven, three sixty five.

Michael Reimer:

They're not doing that.

Michael Reimer:

Now, I can guarantee you most small businesses, 65%

Michael Reimer:

of the calls go unanswered.

Michael Reimer:

Or even if they leave a message, they don't get followed up on.

Michael Reimer:

So right there, you've increased revenue.

Michael Reimer:

And then lastly, you know, you have a chat bot that's working on their

Michael Reimer:

website, but not only their website, it's working on all their channels.

Michael Reimer:

Facebook, Instagram, WhatsApp, and it's answering 24 7 as well,

Michael Reimer:

and booking to their calendar.

Michael Reimer:

That's, that's a tremendous benefit.

Michael Reimer:

So if you bundle all those together.

Michael Reimer:

Now you're talking, and then you know they're gonna trust you.

Michael Reimer:

Once you have success there, then you can build on other services.

Michael Reimer:

But then the voice comes very natural.

Michael Reimer:

At that point.

Michael Reimer:

They're gonna be very comfortable with you.

Michael Reimer:

So then we onboard them, that's very important.

Michael Reimer:

You know, the, if you're gonna have a customer that says, Hey,

Michael Reimer:

listen, I wanna do voice ai, but it doesn't give any guidelines.

Michael Reimer:

You're gonna be, it's like, it's like shooting darts in the dark.

Michael Reimer:

You know, you're not gonna, it's not gonna go very well.

Michael Reimer:

So it's very important that you get the details, you know, go.

Michael Reimer:

but basically once you get their details, then you develop a

Michael Reimer:

framework and then you deploy it.

Michael Reimer:

But we can go into that further.

Vit Muller:

Yeah, yeah, yeah.

Vit Muller:

Before we go into that, can we go in a bit more details on how you on

Vit Muller:

onboard 'em would be like some of the questions that you'd ask them.

Vit Muller:

what would be like the key questions to ask, like what, what, what

Vit Muller:

information is really, really critical to gather so that you get this right.

Michael Reimer:

I mean, the number one question that we get is like,

Michael Reimer:

should we give pricing on the call?

Michael Reimer:

So number one.

Michael Reimer:

Some people say, yeah, I wanna give pricing on the call.

Michael Reimer:

Other people say, I'll never give pricing on the call.

Michael Reimer:

You know, it all depends on your industry.

Michael Reimer:

I mean, I do them very, you know, very very detailed where it'll do math

Michael Reimer:

on the call and give them pricing.

Michael Reimer:

For example, like a window washer, oh, I have this many windows, I charge

Michael Reimer:

this much per window, and they can give them a roundabout estimate.

Michael Reimer:

let them know and say, listen, you know, this is a roundabout estimate when we

Michael Reimer:

see the job, we'll, we'll confirm that.

Michael Reimer:

Same thing with roofing, pressure washing, things like that.

Michael Reimer:

Home-based businesses.

Michael Reimer:

So pricing is a big, a big deal to folks.

Michael Reimer:

what else is a big deal?

Michael Reimer:

Well, other things that are a big deal is a lot of people in the medical field,

Michael Reimer:

they don't want to talk about any medical conditions, so that's kind of critical.

Michael Reimer:

you know, just, just their whole, their whole business operation.

Michael Reimer:

Every single business owner that I've dealt with is different.

Michael Reimer:

You know, every, there's no two that are alike and they could be in

Michael Reimer:

the same niche and not be the same.

Michael Reimer:

so some want to give a lot of information, somewhat, just don't even

Michael Reimer:

wanna book appointments on the call.

Michael Reimer:

Others want to book appointments on the call.

Michael Reimer:

So you have a questionnaire you go through that, be totally clear and,

Michael Reimer:

you know exactly what they want, how they want it branched, and then

Michael Reimer:

you build it and test it, you know?

Michael Reimer:

Yeah.

Vit Muller:

Go from there.

Vit Muller:

Excellent.

Vit Muller:

Excellent.

Vit Muller:

Yeah, so I mean, yeah, so sum it up, for, for those guys listening.

Vit Muller:

Make you taking notes, guys.

Vit Muller:

because yeah, I mean, this is critical and I, I am a hundred

Vit Muller:

percent with you on that.

Vit Muller:

Like, 'cause you know, I am, I'm, you know, I'm, I'm, I'm nowhere near as

Vit Muller:

long in the voice AI space as you, I've been doing more of a, you know, custom

Vit Muller:

build outs on the automation side.

Vit Muller:

So lead nurture campaigns and, you know, remarketing

Vit Muller:

campaigns and, and all that lot.

Vit Muller:

But essentially the process is same.

Vit Muller:

You just gotta gather a lot of info.

Vit Muller:

I like to call it the information gathering stage.

Vit Muller:

You kind of wanna like, unpack any possible bottlenecks that they're

Vit Muller:

experiencing in their business.

Vit Muller:

'cause we can solve so many things with automations, right?

Vit Muller:

We can build the workflows, what you can handle with, you know,

Vit Muller:

proper funnels and all that.

Vit Muller:

And so I feel like that that part is, is, is not on the critical, but you actually

Vit Muller:

wanna make sure that you spend a bit of time on it, you don't rush it right.

Michael Reimer:

say that's the most, I, that's the most important time because

Michael Reimer:

what's gonna happen is you're gonna take a stab at it and they're not gonna

Michael Reimer:

be happy, and then you're gonna do it again, and then they're not gonna be

Michael Reimer:

happy, and then you're gonna do it again.

Michael Reimer:

So it's better to get the information upfront.

Michael Reimer:

It's gonna be a time saver in the end.

Michael Reimer:

Even if it takes you a long time upfront, it's gonna a lot less

Michael Reimer:

headache, in the back end for sure.

Michael Reimer:

And then the other thing is that we see is a lot of the, the

Michael Reimer:

business owners, they try to stuff a lot into, into one voice agent.

Michael Reimer:

And, you know, many times that's not, not really that good.

Michael Reimer:

You know, you wanna let the, the AI do its thing, give them, give it

Michael Reimer:

the rules, but let it do its thing.

Michael Reimer:

Don't try to stuff it, because then you start running into problems.

Michael Reimer:

When these guys have, you know, five and 10 page prompts, there's

Michael Reimer:

a lot of room for conflict.

Michael Reimer:

And that's when they go, you know, a little off the rails, you know?

Michael Reimer:

So it's better to have a real nice structure and, and test

Michael Reimer:

away, you know, after you get it built, you have to test it.

Vit Muller:

Interesting.

Vit Muller:

Okay.

Vit Muller:

Well let's, let's get into that.

Vit Muller:

So like, how do you approach prompt engineering differently, for voice AI

Vit Muller:

versus chat agent and like, what are the nuances in tone, context, or structure?

Michael Reimer:

So, of all, like, so have to think like,

Michael Reimer:

basically almost like a machine.

Michael Reimer:

You're not, you know, there's no feelings involved.

Michael Reimer:

So you're gonna give it very specific information, very linear, and, for

Michael Reimer:

example, you have to learn how to talk a little bit of a different language.

Michael Reimer:

So, for example, I spell out all my phone numbers because it slows the agent down.

Michael Reimer:

If you just say, Hey, you know, write down, Hey, what's your phone number?

Michael Reimer:

Well, it's five, five, five, one, two, one, two.

Michael Reimer:

It's gonna be so fast that you're not, your head's gonna spin.

Michael Reimer:

You're not even gonna be able to write it down.

Michael Reimer:

But if you spell it out, it's gonna take it slow.

Michael Reimer:

You start to gather that.

Michael Reimer:

I have a, a whole note, you know, I have a whole section, a whole note section

Michael Reimer:

on my, on my hard drive at home that basically has all these little tips.

Michael Reimer:

When I run into a problem, I jot it down.

Michael Reimer:

I have a little database that I use and, and I prompt from there.

Michael Reimer:

But once you get a nice format for an inbound prompt and an outbound

Michael Reimer:

prompt, pretty much, the same format all the time, unless somebody comes

Michael Reimer:

up with something totally different.

Michael Reimer:

So that's how I do it.

Michael Reimer:

I always do 10 frequently asked questions answers.

Michael Reimer:

business profiles always the same.

Michael Reimer:

A lot of the rules are copy and paste, and then you have your nuances that

Michael Reimer:

you know, things you know, don't run so well during testing, and then you

Michael Reimer:

have to sit there and, and troubleshoot those and fix them until it's perfect.

Vit Muller:

Okay, so you've got a proven process and you're saying is that

Vit Muller:

it actually is not that complicated.

Vit Muller:

You have a template and then the nuance is, is where it comes into.

Vit Muller:

Does that mean, I mean, is there, it's almost like there's a use case for how,

Vit Muller:

how optimized this could be, right?

Vit Muller:

I mean, is it a manual process or do you have.

Vit Muller:

A form that you fill in that spits out the prone based on the parameters.

Michael Reimer:

I have both.

Michael Reimer:

So I have a, I, I built a prompt generator.

Michael Reimer:

I built a prompt generator for myself.

Michael Reimer:

it's for more of a basic, it'll get it started and then you

Michael Reimer:

fill in the blanks from there.

Michael Reimer:

So I have it running on a, on an automation server.

Michael Reimer:

And I take your business, place ID as well as your website.

Michael Reimer:

I scrape both of those.

Michael Reimer:

I parse them together, and then it takes my template and compares it.

Michael Reimer:

And then it spits out initial, prompt, prompt it, dumps it onto my Google Drive.

Michael Reimer:

And then once I get it and mark up on my Google Drive, I

Michael Reimer:

go ahead and, and, refine it.

Michael Reimer:

and then I popped it into a test, a test agent that I have

Michael Reimer:

on go high level a test agent.

Michael Reimer:

And then from there, I'll start to make calls start to see, if there's

Michael Reimer:

a problem, I'll stop the call.

Michael Reimer:

When I say I make about a hundred calls per client before I deliver

Michael Reimer:

it, that's, that's pretty accurate.

Michael Reimer:

About a hundred.

Michael Reimer:

and a hundred.

Michael Reimer:

They're not a hundred.

Michael Reimer:

You know, the average call on a voice AI agent is about two minutes or so.

Michael Reimer:

That's about average.

Michael Reimer:

of these test calls only last 15 seconds.

Michael Reimer:

Because if I find a problem, I correct it as I go.

Michael Reimer:

I don't run through the whole thing and try to make a hundred corrections at once.

Michael Reimer:

I do one correction recall, one correction recall, little baby steps along the way.

Michael Reimer:

'cause I want to know how I'm, how I'm, what the effect of my

Michael Reimer:

correction is on that agent.

Michael Reimer:

So that's, that's how I do it.

Michael Reimer:

And it seems to, it seems to work very well, but that's just one, one way.

Michael Reimer:

Everyone has their own way of doing it, I'm sure.

Vit Muller:

Well, that's quality, that's for sure.

Vit Muller:

That's what I'm hearing.

Michael Reimer:

to do it.

Michael Reimer:

Yeah, you have to do that.

Michael Reimer:

Or you know, people, you have to realize something is that when I'm testing a voice

Michael Reimer:

AI agent, for example, and I'm asking it questions, I'm coming at it one way.

Michael Reimer:

But when I hang up the phone and we put it live.

Michael Reimer:

You have 5,000 people calling that same, same agent, and they're

Michael Reimer:

coming at it 5,000 different ways.

Michael Reimer:

So I try to replicate that as much as possible.

Michael Reimer:

That's where, you know, you get the whole thing where somebody says, it

Michael Reimer:

ran fine for me, but as soon as they, you, they get recordings, they don't

Michael Reimer:

sound so good and because they're coming at it at a different angle

Michael Reimer:

or talking different than you would talk and it's hard to replicate that.

Michael Reimer:

But after you do it for a long time, you kind of know,

Vit Muller:

Yeah.

Michael Reimer:

to, how to approach it.

Michael Reimer:

Yeah,

Vit Muller:

Okay, great.

Vit Muller:

So you're trying to scale what you can scale.

Vit Muller:

So you've got, you've got the form, you've got the, is that

Vit Muller:

like an N8N server that you have?

Vit Muller:

Yep.

Vit Muller:

Yeah.

Vit Muller:

Very cool.

Vit Muller:

Okay.

Vit Muller:

Then, so, right, this is the key here, right?

Vit Muller:

What about knowledge basis when it comes to the prompting, right?

Vit Muller:

The prompt is, is, is, is you gotta build knowledge base into it.

Vit Muller:

We can have a reference to a knowledge base.

Vit Muller:

can, can you walk through how you structured it from like, I

Vit Muller:

mean, you talked about how you sourced the right in info, that's

Vit Muller:

the in initial phase, the client.

Vit Muller:

but you know, like how, how do you go about that, that bit?

Michael Reimer:

So, knowledge base is, I asked spec, the only thing I really

Michael Reimer:

put in a knowledge base is something that's very specific to that business.

Michael Reimer:

So if it's, if it's not, if it's.

Michael Reimer:

Specific to the niche, I don't need to know about it because the

Michael Reimer:

AI already knows more than we do.

Michael Reimer:

So, for example, if you talk pest control, if you want to talk about

Michael Reimer:

chinch bugs on somebody's yard, the AI already knows everything there is to know

Michael Reimer:

about chinch bugs on somebody's yard.

Michael Reimer:

It'll respond perfectly.

Michael Reimer:

However, if it, if it's a specific question about your home or your business

Michael Reimer:

or how you, how you do a process in your business, the AI doesn't know that.

Michael Reimer:

So that's what we put in the knowledge base.

Michael Reimer:

More specific information.

Michael Reimer:

You don't need a hundred, know, page knowledge base, for any of these agents

Michael Reimer:

because that, that will be a detriment.

Michael Reimer:

Because what'll happen is you'll have such a lag where that AI is trying to

Michael Reimer:

find stuff in that knowledge base and just finds a little small piece and it'll spit

Michael Reimer:

out a response and you'll have problems.

Michael Reimer:

So the more concise that prompt is, the better off actually.

Vit Muller:

So basically it's to, it's about realizing that, you know,

Vit Muller:

those big companies like OpenAI and and whatnot, they've done all the like

Vit Muller:

work, they've trained it across all the, all the world, like all the knowledge

Vit Muller:

that's available all around the world.

Vit Muller:

So you're saying it already would know in that example, pest control

Vit Muller:

business does, and I actually like that.

Vit Muller:

So that means then the prompt doesn't have to be that long and Yeah.

Vit Muller:

Okay.

Vit Muller:

So then less room for error.

Vit Muller:

And it's just the specific nuances on how that one specific pest control

Vit Muller:

business, does their onboarding or does their process, that would, that

Vit Muller:

you would consider is very nuanced.

Vit Muller:

Okay.

Vit Muller:

Interesting.

Michael Reimer:

keep in mind, and keep in mind that like, so the a the most of your

Michael Reimer:

listeners are go high level folks here.

Michael Reimer:

So go high level allows you to have 2000, words in your

Michael Reimer:

prompt, in your main prompt area.

Michael Reimer:

I will tell you this, I've never gone to 2000 words and I've always

Michael Reimer:

been around 1300 for probably 95%.

Michael Reimer:

Of the voice AI agents that I've put together on go high level, I would say

Michael Reimer:

under 10% have been over 1700 words.

Michael Reimer:

If that, that would be a stretch.

Michael Reimer:

So there's really no reason to max that out.

Michael Reimer:

the initial message allows 190 characters.

Michael Reimer:

I very rarely go over 120 characters on initial message.

Michael Reimer:

I mean, that's just keep it brief and let the AI do the work

Michael Reimer:

is basically what you wanna do.

Vit Muller:

Yep.

Vit Muller:

Obviously you've been doing it for a while, so you've got

Vit Muller:

the data to, to back it up.

Vit Muller:

So guys, this is, solid stuff.

Vit Muller:

If you, if you are running an agency, I'm talking to you listening right now,

Vit Muller:

I hope you're taking notes because voice AI is a massive opportunity right now

Vit Muller:

to not only help a lot of businesses, make a lot of money, but for you to make

Vit Muller:

a lot of money too by servicing that.

Vit Muller:

Michael, do you wanna talk about the opportunity a little bit, just, just to

Vit Muller:

really get the grasp of how huge this opportunity is for the guys listening?

Vit Muller:

'cause you've been doing this for a while because.

Michael Reimer:

it's, it's very, I mean, obviously it's very sought after

Michael Reimer:

right now, and it's very out, you know, almost every company wants to do this.

Michael Reimer:

You know, that's, that's a given.

Michael Reimer:

I think the most effective way of doing it is if you layer the

Michael Reimer:

technology, meaning you have chat and voice operating, you know, in unison.

Michael Reimer:

Because, if you look at it, know, I see a lot of, a lot of comments on

Michael Reimer:

the go high level, Facebook group.

Michael Reimer:

You know, they're like, oh, I can't wait to outbound, you

Michael Reimer:

know, voice AI is comes out.

Michael Reimer:

And I, you know, I've been doing that for a little while, and it's a little bit

Michael Reimer:

tricky because number one, you don't want to get, there's a lot of people out there

Michael Reimer:

that'll sue you if you start calling them.

Michael Reimer:

And number two, You know, a lot of people don't answer phones from people that

Michael Reimer:

they don't have in their phone already.

Michael Reimer:

So if it's an unknown number, success rate of getting through to that customer is a

Michael Reimer:

lot less than sending them a text message.

Michael Reimer:

it, everyone wants to do voice ai.

Michael Reimer:

It's great for inbound, in my opinion, because every call that

Michael Reimer:

comes in, somebody has to answer it.

Michael Reimer:

So inbound ca inbound calling is a no brainer, but outbound calling

Michael Reimer:

is gonna be a little bit more tricky than most people think.

Michael Reimer:

But, it goes beyond that and that's the thing.

Michael Reimer:

It goes way beyond that.

Michael Reimer:

Anybody on this call can build a, a voice AI agent with a little practice.

Michael Reimer:

That's the easy part.

Michael Reimer:

The, the hard part is to do actually what you do, basically build a system

Michael Reimer:

around that AI agent to be effective.

Michael Reimer:

That's the hard part.

Michael Reimer:

Realistically,

Vit Muller:

Yeah.

Vit Muller:

Handover stakeholders and things like that.

Vit Muller:

Now, when I ask you that question, I also wanted to see if you could

Vit Muller:

dive into the actual numbers.

Vit Muller:

Like how much business are currently willing to spend to have an AI agent?

Vit Muller:

what are the conversions when you, because you've done really well at,

Vit Muller:

you know, how you actually pitch it.

Vit Muller:

You've got these cool little demo mock up mobile phones on your website, and do

Vit Muller:

you wanna talk about that a little bit?

Michael Reimer:

Yeah, so like, basically like I was mentioning

Michael Reimer:

earlier, every single small business has to answer their phone.

Michael Reimer:

one of the, one of the big oppositions that I hear, you know, day in, day

Michael Reimer:

out, well it doesn't, it doesn't sound like a human, it doesn't have to,

Michael Reimer:

they just have to answer it because I, I tell the small business owner

Michael Reimer:

that's a, you know, a little bit of a doubter or has objections to it.

Michael Reimer:

Like, sir, you don't answer the call now.

Michael Reimer:

So even if they don't sound exactly like a human, but they're picking up

Michael Reimer:

and taking message for you, or even answering frequently asked questions,

Michael Reimer:

better than any human can, you know, isn't that better than not picking up at all?

Michael Reimer:

And they're picking up.

Michael Reimer:

You know, 24 7, 365.

Michael Reimer:

Well, you're only answering the phone when you're available from 8:00

Michael Reimer:

AM to 5:00 PM So think about that.

Michael Reimer:

You've just quadrupled the number of calls that you've taken in.

Michael Reimer:

Now, as far as how much revenue's out there, I mean, I, I don't want to really

Michael Reimer:

quote that, but the thing is how I look at it, I look at it more globally.

Michael Reimer:

I look at it like, if you're not doing this as a small business

Michael Reimer:

owner, gonna be dusted in five years.

Michael Reimer:

There's no way you could possibly even compete when, when everybody

Michael Reimer:

around you is deploying these systems and they don't have to do

Michael Reimer:

very much once they're implemented.

Michael Reimer:

I, I find it, you know, you're gonna struggle as a small business

Michael Reimer:

to even keep your head above water.

Michael Reimer:

No.

Michael Reimer:

How?

Michael Reimer:

Ma no.

Michael Reimer:

How, no matter how good you are, you know, you just can't, you can't

Michael Reimer:

compete against this technology.

Vit Muller:

Yeah, the, the, the, the leverage, the advantage for this or small

Vit Muller:

business goes just, it goes even beyond what you just said is like, it's not

Vit Muller:

just about, they don't have to do much.

Vit Muller:

That's the leverage in itself, but it's like, well, they don't have to do much.

Vit Muller:

That means they've got a lot more time free, which means.

Vit Muller:

They are doing a lot more of the other stuff that they wouldn't have

Vit Muller:

been able to do, which is going out, you know, you know, doing networking,

Vit Muller:

striking up strategic partnerships, and that acceleration of competitiveness

Vit Muller:

against a business that like is hesitant and doesn't wanna do.

Vit Muller:

It's like it goes really fast.

Vit Muller:

So they're gonna squeeze you outta market actually sooner than anything.

Michael Reimer:

Sooner than later.

Michael Reimer:

And the thing is, you hit the nail on the head.

Michael Reimer:

You know, a lot of small business folks and other folks have come to

Michael Reimer:

me and said, you know how many people you're putting out a, you know how

Michael Reimer:

many jobs you're taking because you're putting AI in the business?

Vit Muller:

Hmm.

Michael Reimer:

I said, all we're doing is reallocating our resources

Michael Reimer:

in other areas where you should be paying attention, because that's

Michael Reimer:

how you're gonna be effective.

Michael Reimer:

I mean, small business guy, he's one guy or two guys, or five guys,

Michael Reimer:

you know, he still has, you know, a hundred things on his plate.

Michael Reimer:

There's plenty to do.

Michael Reimer:

And then all that, all you're gonna do is get more and more jobs,

Michael Reimer:

which is gonna keep the AI busy.

Michael Reimer:

an AI agent such as this is a very small investment for a small company.

Michael Reimer:

It is.

Michael Reimer:

I mean, if you actually, which I've done for my own company,

Michael Reimer:

I went out and researched call services, you know, ones that have

Michael Reimer:

live humans answering the phones.

Michael Reimer:

I mean, you could spend, you know, three to $4,000 a month

Michael Reimer:

easily before you even bat an eye.

Michael Reimer:

They're charging you by the minute.

Michael Reimer:

they're answering at three in the morning.

Michael Reimer:

I get it.

Michael Reimer:

But the quality of the person answering compared to an AI agent at three

Michael Reimer:

in the morning is night and day.

Michael Reimer:

Totally night and day.

Vit Muller:

Big time.

Michael Reimer:

no, you know, that, that's the key.

Michael Reimer:

So you're paying about 20 per, you know, 80% less, you know, it's 20% of the cost

Michael Reimer:

of a, of a live call service to deploy one of these, and it's a no brainer.

Vit Muller:

Yeah.

Vit Muller:

So we should all do it.

Vit Muller:

We should all do it.

Michael Reimer:

But like I said, I mean, the next thing is, the

Michael Reimer:

most important aspect of this, of it is like, kind of like I said,

Michael Reimer:

what you do, you're an automator.

Michael Reimer:

So, and, that's kind of what I enjoy more than even building these agents.

Michael Reimer:

Building the agents is fun, but building the system around the agent is

Michael Reimer:

really what makes makes it, you know, so you could dream up an automation

Michael Reimer:

and, you know, have your whole business automated with these agents.

Michael Reimer:

So you could say, listen, you know.

Michael Reimer:

I mean, there's a lot of little things like for example, lemme

Michael Reimer:

give you a great example.

Michael Reimer:

So you're, somebody engages you on your chat widget on your website.

Michael Reimer:

You could program that chat widget close by being one.

Michael Reimer:

You could say, listen, hey, would you mind if I follow up?

Michael Reimer:

You know, instead of doing this, can I give you a quick call?

Michael Reimer:

And then that agent calls them, qualifies them, books, 'em on the calendar.

Michael Reimer:

You wake up and you have five appointments on your calendar and you

Michael Reimer:

never, you never touched anything.

Vit Muller:

Yeah, that handover, takeover, that's something that is.

Vit Muller:

Very interesting.

Vit Muller:

I haven't, I haven't, dived into it yet.

Vit Muller:

I'm exploring just thinking about it.

Vit Muller:

'cause I had a, I had a client spoke to on Monday and I was showing them

Vit Muller:

the CRM and like how, you know, for the voice ai, how we got dedicated

Vit Muller:

fields to capture the call transcript, call summary, and then also all the

Vit Muller:

past call summaries and all that.

Vit Muller:

And then he was saying, well, you know what would be really cool if, because

Vit Muller:

you know, like even though you've got the inbox and you can scroll through all the

Vit Muller:

conversations and you've got notes and you got this, you got custom fields and the

Vit Muller:

data is all in those places, but you still have to kind of like go and go through it.

Vit Muller:

If there was just like one place where it just keeps updating the whole history.

Vit Muller:

But like a summary of everything.

Vit Muller:

So summary of all the back and forth emails, summary of all the

Vit Muller:

chat messages, summary of all the calls, but like an aggregate.

Vit Muller:

'cause right now you can have an aggregate, but that's

Vit Muller:

just for voice AI calls.

Michael Reimer:

do it, you could use Airtable and, and combine everything

Michael Reimer:

together into one big, into one big repository of conversation.

Michael Reimer:

So it's definitely doable.

Michael Reimer:

I mean, you can export that out very easily with N eight N, and then you

Michael Reimer:

pop it into an Airtable and you can search that, you could reapply it, you

Michael Reimer:

can use that to generate AI driven, conversation, meaning emails, SMSs.

Michael Reimer:

it's definitely doable.

Michael Reimer:

The

Vit Muller:

Like, like having, like having a a a, a one ti like a ti

Vit Muller:

customer relationship timeline, but like really summarized.

Vit Muller:

So you, if I go into too much detail, so you really have what's most important,

Vit Muller:

what's most critical to get you up to get any sales rep up to speed.

Vit Muller:

So it's got like date and a miles m and like, okay, on this date is when they

Vit Muller:

got in, like I know we got the activity like, but kinda shows you, you know,

Vit Muller:

people clicked on these trigger links and all that, but that's not as important.

Vit Muller:

Well, it's.

Vit Muller:

Let me rewind.

Vit Muller:

Like it's, it's also important, but, but then it goes into a lot of detail and

Vit Muller:

it can't be, can end up being very long versus if this is like, well, you know,

Vit Muller:

they started here and this is how they've came through and then, you know, this

Vit Muller:

is sort of what's been discussed so far.

Vit Muller:

and it's been an email, it's been a call.

Vit Muller:

Yeah, that would be interesting.

Michael Reimer:

can definitely do it.

Michael Reimer:

I mean, you just use OpenAI, through their API and we put it into a Airtable

Michael Reimer:

as a summary, you know, a brief summary.

Michael Reimer:

You parse it however you want it, whatever data you want, it would go in there.

Michael Reimer:

we're using something very similar because when we're doing, like nurture

Michael Reimer:

emails, for example, you could take that data and build that email around it.

Michael Reimer:

So AI builds the email and learns about it, then takes the previous

Michael Reimer:

conversation, learns about it, makes the next call, takes that previous call,

Michael Reimer:

learns about it, makes the next call.

Michael Reimer:

So there's a lot you can do with that data for sure.

Michael Reimer:

Same thing with SMS, same thing.

Michael Reimer:

And that's, that's thing about it.

Michael Reimer:

It'll, it'll know more about that customer than.

Michael Reimer:

you know, than you do calling them blind, like you just said.

Michael Reimer:

And that's the key.

Michael Reimer:

No more generic responses and no more generic emails.

Michael Reimer:

It's gonna be more tailored to that person.

Michael Reimer:

I mean, we're doing, we're one of the only ones around doing it.

Michael Reimer:

We're doing ringless voicemails, but they're personalized ringless voicemails.

Michael Reimer:

So go high level, we will do ringless voicemail, but you know, it would

Michael Reimer:

be the same thing over and over.

Michael Reimer:

Hey, it's vit, I, you know, gimme a ring back.

Michael Reimer:

We don't do that.

Michael Reimer:

We have a system that we built that'll do, Hey vit, it's Mike from blah, blah, blah.

Michael Reimer:

We talked about this yesterday.

Michael Reimer:

Give me a ring back.

Michael Reimer:

And it leaves a ringless voicemail.

Michael Reimer:

The next one, it'll do 5,000 of those in a minute.

Michael Reimer:

And every single one of them is different.

Michael Reimer:

leaves them a ringless voicemail.

Michael Reimer:

That's pretty powerful because when people have a missed call

Michael Reimer:

on their phone, they call back.

Michael Reimer:

And when they call back, then they get the ai, the AI talks to them and books

Michael Reimer:

them on the call, on the, on the schedule.

Michael Reimer:

So that's, that's the way to do it.

Vit Muller:

That's incredible.

Vit Muller:

So you are really covering all the, all the bases.

Vit Muller:

You get a lead from a, you're running a Facebook lead.

Vit Muller:

They come through, they don't pick up, do this ring.

Vit Muller:

Wow.

Vit Muller:

Okay.

Vit Muller:

Well, how would you go about setting that up?

Michael Reimer:

it's, it,

Vit Muller:

That's.

Michael Reimer:

'em is different, but we're, what we're doing right now is,

Michael Reimer:

we're like, I think I mentioned to you, a few days ago, we're working with a big

Michael Reimer:

law firm right now and we're building out a massive automation and mostly, you know,

Michael Reimer:

lead generation for personal injury, area.

Michael Reimer:

And that's encompassing every single technology out there.

Michael Reimer:

I mean, we're hitting them every single possible way.

Michael Reimer:

I mean, there's ways that you haven't even thought of that we're hitting them.

Michael Reimer:

We're doing, we have an API going into handwritten postcards that are getting

Michael Reimer:

delivered to their house, based on the ai.

Michael Reimer:

So the AI writes that sends it through API to that, one of these robots that write

Michael Reimer:

those and then they automatic, they have a service that automatically mails them.

Michael Reimer:

It has a QR

Vit Muller:

Actual robot that manually writes the cards.

Vit Muller:

Are you joking?

Vit Muller:

No way.

Vit Muller:

Okay.

Vit Muller:

Wow.

Vit Muller:

We're really getting into the weeds of it.

Michael Reimer:

Yeah.

Michael Reimer:

And then, because, you know, the, the way I look at it though, vid is this, every

Michael Reimer:

single person out there is different.

Michael Reimer:

You know, you might like to talk on the phone, but other

Michael Reimer:

people, they want to text.

Michael Reimer:

Other people wanna scan a QR code, or people might want to fill out a form or

Michael Reimer:

even book an appointment on a calendar.

Michael Reimer:

Everyone's different.

Michael Reimer:

So we, I'm trying to hit them from every single angle, give them all

Michael Reimer:

the options along that journey, and eventually they're gonna take it.

Michael Reimer:

So that's the, that's what we're trying to do.

Michael Reimer:

to be working very well.

Vit Muller:

You are making it sound like it's so simple,

Michael Reimer:

It's not simple, but once it's, once it's up and running,

Michael Reimer:

the, the key is once it's up and running, you know, it's kind of funny.

Michael Reimer:

The, the people that we're working with, they're like, oh, once it's up and

Michael Reimer:

running, you're, you should be good to go.

Michael Reimer:

I said, well, sir, I said, we'll never be done because.

Michael Reimer:

The technology's changing so much

Vit Muller:

so much.

Michael Reimer:

so much.

Michael Reimer:

I mean, it's never gonna be over new creatives.

Michael Reimer:

I mean, you're a creative guy.

Michael Reimer:

The creatives have to change, keep up with the, with the, with the times.

Michael Reimer:

You know, everything has to be just so for these people to interact

Michael Reimer:

with it, what's, what's great today And 30 days may not be so great.

Michael Reimer:

So, you know, that's how that works.

Michael Reimer:

So yeah.

Michael Reimer:

We're, are we working ourselves out of a job?

Michael Reimer:

No, we'll always have a job because every week you mean, you see how many features

Michael Reimer:

go high level brings out every week.

Vit Muller:

Oh yeah, it's nuts.

Michael Reimer:

that's a full-time job in itself right there,

Vit Muller:

Absolutely.

Vit Muller:

Wow.

Vit Muller:

Okay.

Vit Muller:

So when I, when I was like, you know, I was looking forward to this

Vit Muller:

conversation and I knew we were gonna go into a lot of AI nuances, but

Vit Muller:

like that, like yeah, you've, you've, you've just told me something that I've

Vit Muller:

never heard of, so that's really cool.

Vit Muller:

Wow.

Michael Reimer:

But on those cards, they're, they're handwritten to

Michael Reimer:

the, to the person, so they're getting delivered to their house.

Michael Reimer:

And a postcard is very, inexpensive to mail in the States.

Michael Reimer:

so it's very inexpensive.

Michael Reimer:

It has to be a certain size and it gets delivered.

Michael Reimer:

That's the cheapest way you can mail something.

Michael Reimer:

But on that postcard, it has a few items too.

Michael Reimer:

It'll have a QR code 'cause somebody might wanna just scan a QR code.

Michael Reimer:

That QR code could do a lot of things.

Michael Reimer:

It can call the AI from that QR code.

Michael Reimer:

It could go to a booking calendar.

Michael Reimer:

And then we're doing a lot of that where like, text when two, you

Michael Reimer:

know, 5, 5, 5, 1, 2, 1, 2, you know, one of those type of things.

Michael Reimer:

We're doing a lot of that so they could text.

Michael Reimer:

And then once they text, then we have their, their phone number.

Michael Reimer:

And then you could go ahead and nurture them from there.

Vit Muller:

Yeah, that's very interesting.

Vit Muller:

Wow.

Vit Muller:

Okay.

Vit Muller:

any other really interesting way that, that you know of that you wanna share?

Vit Muller:

like this one obviously I know like you could do like, there's unfor

Vit Muller:

like for us, Australia, unfortunately we don't have that service.

Vit Muller:

But in, when I was last Level Up Summit, there was a few

Vit Muller:

vendors that offer, merchandise.

Vit Muller:

So custom brand it merchandise and basically ordered on demand,

Vit Muller:

but you literally have it.

Vit Muller:

A workflow action in the automations.

Vit Muller:

So then you can have it as a, as part of the welcome sequence for customers

Vit Muller:

one month in send them a nice t-shirt, three months in, send them a nice

Vit Muller:

coffee mug, six months in send , 'em a cool, metal, NFC enabled business card,

Vit Muller:

you know, cool little things like that.

Michael Reimer:

Yeah, that's pretty nice.

Michael Reimer:

go high level.

Michael Reimer:

Actually did a, a little workshop about that, recently, I think

Michael Reimer:

in the last 60 days, which, I implemented it on my, in my account.

Michael Reimer:

So, there's a few, there's a few vendors that are in go high level in the, in the

Michael Reimer:

marketplace, and they have integrations that are, are pretty easy, to do.

Michael Reimer:

And, like you said, it's really nice.

Michael Reimer:

I mean, it's, I mean, what's a couple of dollars if they're, if they're

Michael Reimer:

spending money on it, you know, give them some swag and they're advertising

Michael Reimer:

for you on top of it, you know,

Vit Muller:

Yeah.

Vit Muller:

Yeah, absolutely.

Michael Reimer:

when do I get a T-shirt?

Vit Muller:

Well, this one,

Michael Reimer:

I'm kidding.

Michael Reimer:

I'm kidding.

Michael Reimer:

I'm kidding.

Michael Reimer:

I'm kidding.

Michael Reimer:

I'm kidding.

Vit Muller:

I wanna go back to the, the techie stuff in terms of setup.

Vit Muller:

we kind of segue from it.

Vit Muller:

I just wanted, I wanted to segue because I wanted you guys, like, as you're

Vit Muller:

listening, you know, if you notice techie and nerdy, then if we just keep dragging

Vit Muller:

on that bit, then you might lose us.

Vit Muller:

so I wanted to slice in a little bit about the opportunity to

Vit Muller:

get you kind of listening more.

Vit Muller:

So I hope your, your ears are sharpened up a little bit more and

Vit Muller:

you're gonna be taking more notes.

Vit Muller:

'cause now we're gonna go back to the techie stuff.

Vit Muller:

so question is about, the act.

Vit Muller:

So, you know, one thing is like responding and, you know, having a

Vit Muller:

conversation with AI and that's great.

Vit Muller:

And, but the other thing is actually what do you want the AI to do?

Vit Muller:

So, can we like, so like once the knowledge, you know, knowledge base is

Vit Muller:

set, you got, you got a program, how do you configure the action based responses

Vit Muller:

like booking appointments, sending texts, or escalating to human agents?

Michael Reimer:

So, I always try to, number one, I always try a, almost

Michael Reimer:

a hundred percent of the time have an option for a human transfer.

Michael Reimer:

But, when you're programming that, a couple of tips would be, you

Michael Reimer:

know, keep in mind you'd frustrate a caller very easily if you transfer

Michael Reimer:

them and they go to a voicemail.

Michael Reimer:

So you have to prompt that to let that, let them know the caller that

Michael Reimer:

you're gonna transfer it and there's a chance that you may get a voicemail.

Michael Reimer:

We're good with it, and we will be res we'll, we're gonna get that voicemail,

Michael Reimer:

we're gonna call you back, let them know that upfront, or you're gonna transfer

Michael Reimer:

it and they're gonna go to a voicemail.

Michael Reimer:

They're like, what the heck?

Michael Reimer:

I just was on the phone and now I got transferred to the voicemail.

Michael Reimer:

You gotta make sure you prompt that and take that in consideration.

Michael Reimer:

As far as booking, appointments, I love booking appointments on the call.

Michael Reimer:

You know, I mean, that's a huge time saver.

Michael Reimer:

and soon enough you'll be able to reschedule.

Michael Reimer:

I mean, there's a little workaround right now on go high level to

Michael Reimer:

reschedule an appointment, but it's gonna become native, pretty quick here.

Michael Reimer:

So that's a huge benefit.

Vit Muller:

Mm. Yes, because the booking appointments only

Vit Muller:

just happened three weeks ago.

Vit Muller:

That's a new feature.

Vit Muller:

Just been enabled.

Vit Muller:

I'm talking high level natively, right.

Vit Muller:

Other vendors already had it.

Vit Muller:

okay, so we're rescheduling.

Vit Muller:

There we go.

Vit Muller:

Well, dear, I mean, that's a use case, isn't it?

Michael Reimer:

Yeah.

Michael Reimer:

And then what's coming down the pike?

Michael Reimer:

'cause we're, we're doing a lot of the testing for go high level right now.

Michael Reimer:

And what's coming down the pike next is gonna be, whisper

Michael Reimer:

transfer to another agent.

Michael Reimer:

So you can transfer agent to agent, but that second agent will know the

Michael Reimer:

conversation from the first, or if it gets transferred to a human, it'll tell you

Michael Reimer:

a summary of the conversation before you pick it up, a whisper transfer, and then,

Michael Reimer:

that, that's gonna be a big deal because that'll allow multi calendar booking.

Michael Reimer:

So, you know, you go to a salon, you go to a salon, and a salon has a. 20 barbers,

Michael Reimer:

you know, you have to have 20 calendars, so that's gonna be coming down as well.

Michael Reimer:

So they're making, they're making some headway, but that, call transfer,

Michael Reimer:

you know, to another agent and call, transfer to a human with whisper is

Michael Reimer:

gonna be coming out pretty quick.

Michael Reimer:

And that's gonna be, that's gonna be really nice.

Michael Reimer:

That's gonna be a game changer.

Vit Muller:

And as this is getting more complex, this increases our

Vit Muller:

importance of us, the actual agencies who are gonna be setting this up.

Vit Muller:

Because like, I, I, one, my, my thought was like a couple of months, like

Vit Muller:

as, as, as these, you know, new cool features get getting better at, you

Vit Muller:

know, from the user, user experience, how you set this up, how you set it up.

Vit Muller:

I was like thinking, oh, JHO is getting like really good out of the box.

Vit Muller:

It almost sounds like, you know, businesses could kind help themselves,

Vit Muller:

but now I'm actually, I no longer think that, 'cause I'm, yeah.

Vit Muller:

As this is getting more complex, you know, because they don't,

Vit Muller:

they don't live in this space.

Vit Muller:

So that's what you're gonna need us more.

Vit Muller:

So yeah, this is.

Michael Reimer:

Well, even agencies as well.

Michael Reimer:

I mean, you know, I've never, when I first started getting into go high

Michael Reimer:

level, I thought I was gonna be, you know, I was gonna handle customers only.

Michael Reimer:

I would, I didn't think I, I didn't think I would ever have

Michael Reimer:

to deal with another agency.

Michael Reimer:

I've never really thought that.

Michael Reimer:

And now the most, most of my clients are other agencies.

Michael Reimer:

And the reason for that are, know, the reason for that is mostly they

Michael Reimer:

wanna sell and they don't want to deal with all the behind the scenes stuff.

Michael Reimer:

So they'll call us and say, listen, you know, I need, I got this crazy, you know,

Michael Reimer:

this crazy AI thing we need to set up, you know, and then I will get on the

Michael Reimer:

phone with their customer just like I'm them, just like I work for them and it's,

Michael Reimer:

you know, it's white labeled basically.

Vit Muller:

Yep.

Michael Reimer:

speak with their customer directly because that's

Michael Reimer:

kind of one of the things is if it's very complex, I wanna speak to them

Michael Reimer:

directly and get the real information.

Michael Reimer:

'cause I think we'll have better success rate at that point.

Michael Reimer:

And then we do the work and they're happy and, you know, they get

Michael Reimer:

reoccurring revenue and, you know, yeah.

Michael Reimer:

We get a proportion of the setup.

Michael Reimer:

You know, and, that's been a lot of our, a lot of our work, you know,

Michael Reimer:

besides custom setups, you know,

Vit Muller:

Yep.

Michael Reimer:

been a lot of our work, which I never, I never envisioned.

Vit Muller:

Yeah, well, I am, I can definitely relate to this.

Vit Muller:

You know, I, when I was starting to build my systems, my operations and,

Vit Muller:

and I knew I, I'm always like agnostic.

Vit Muller:

So like, even though I wasn't planning to build a snapshot to sell it, I

Vit Muller:

was like, I'm gonna build it as a snapshot, because if I wanna change

Vit Muller:

this letter down a track, maybe I'll rename them my brand or whatever.

Vit Muller:

Or I get, I get, you know, you never know what can happen that

Vit Muller:

you may need to make a change.

Vit Muller:

So, but yeah.

Vit Muller:

And then suddenly now I'm like, yeah, selling snapshots to other agencies and

Vit Muller:

now actually, a new, new set of a service.

Vit Muller:

Well, I've done a little bit of that, but now it's like this one agency,

Vit Muller:

on that system that you help me out with the water treatment one.

Vit Muller:

Right?

Vit Muller:

So build it out.

Vit Muller:

They went to conference, they smashed it outta the ballpark.

Vit Muller:

They got a lot of, lot of interest.

Vit Muller:

And they're like, you know, what would make you happy to be,

Vit Muller:

to be our fulfillment partner?

Vit Muller:

And so now we're going through that process.

Vit Muller:

Now, only if I could.

Michael Reimer:

kind of what exactly what I'm talking about.

Michael Reimer:

Now, like I said, your main goal and your, that's your main focus is to

Michael Reimer:

help other agencies and listen is, you know, at the end of the day, as long as

Michael Reimer:

everyone's happy, the client's happy, the other agency's happy and you're happy.

Vit Muller:

Yeah,

Michael Reimer:

that's what it's about, right?

Vit Muller:

that's right.

Vit Muller:

The only question is how do you make it scalable?

Vit Muller:

Right?

Vit Muller:

That's always tricky.

Vit Muller:

So you gotta build a team around you.

Vit Muller:

That's one, processes that two, but I'm thinking, is it, is it like, do

Vit Muller:

you get maybe like getting even more techy right, with having private N8N

Vit Muller:

server to get more advanced stuff done.

Michael Reimer:

Yeah.

Michael Reimer:

We're doing a lot of, so what we're doing right now is we're moving a lot

Michael Reimer:

of, for like, for that legal, the law one that I was mentioning earlier.

Michael Reimer:

So we're, we're moving a lot of automations, advanced automations that

Michael Reimer:

some of which, go high level can't handle.

Michael Reimer:

We're moving those off to N eight N servers and the reason

Michael Reimer:

for that is twofold, number one.

Michael Reimer:

We're in the, we're in the client's account a lot, so

Michael Reimer:

we're in the client's account.

Michael Reimer:

If we put all of that automation into that client's account, if all of a sudden

Michael Reimer:

they don't like us anymore, or they say, I could do this myself, they have that

Michael Reimer:

automation, they can copy it If it's on my NA end server, you know, they, they

Michael Reimer:

never see that I can keep that whole, client account empty on Cohi level.

Michael Reimer:

But my N eight N is running it, know, offsite and it's, and it's also backed up.

Michael Reimer:

that's a lot better for us because we're protected as well, you know, so

Michael Reimer:

if, if, if they say, Hey, I think I can do this myself or, or what have

Michael Reimer:

you, our, our IP is protected and that's in our, our agreement anyway.

Michael Reimer:

I mean, we're not hiding the fact that we own it, so it's

Michael Reimer:

a little protection as well.

Vit Muller:

That's an, that's an important information.

Vit Muller:

Yeah.

Michael Reimer:

Yeah, I mean, we're talking about a ma, we're talking about

Michael Reimer:

major clients, you know, and, the other thing is too, like even with VAs and

Michael Reimer:

other subcontractors, you know, we're segmenting that so there's not one

Michael Reimer:

contractor that knows our entire system.

Michael Reimer:

So we're building that in pieces and then we bring it together

Michael Reimer:

and, and piece it together.

Michael Reimer:

So 1, 1, 1 contractor may be working on one little piece, or one VA might

Michael Reimer:

be working on one little piece, another one's working on another little piece,

Michael Reimer:

and then we bring it all together and we put 'em together on the server.

Michael Reimer:

But never would they all see the entire process, which is very extensive.

Michael Reimer:

I mean, all it takes is one second for them to copy that.

Michael Reimer:

And then, you know, they have my entire, you know, work history for years.

Michael Reimer:

So that wouldn't be good.

Vit Muller:

So this is not only common sense, but also I'm, I'm

Vit Muller:

wondering, have you ever been burned?

Michael Reimer:

Well, I mean, I think everyone has, right?

Michael Reimer:

So essentially, you know, everyone's been burned, you know,

Michael Reimer:

I've been burned in business.

Michael Reimer:

Yeah, I've been burned and go high level as far as like, you know, by some of these

Michael Reimer:

guys that are, you know, trying to be VAs and you, you pay 'em for things and

Michael Reimer:

then they vanish, you know, so you kind of learn the hard way and then you kind

Michael Reimer:

of get savvy to it after a little while.

Michael Reimer:

So, you know, I'm never gonna be burned again.

Michael Reimer:

You know, if anybody approaches me on go high level, either they'd

Michael Reimer:

better be reputable or, you know, essentially you could do the work.

Michael Reimer:

And when the work's done and it's approved, I'll pay you.

Michael Reimer:

I mean, I have no problem doing that, but I'm not gonna be like,

Michael Reimer:

pay me upfront and then I'll do the work that those days are over.

Vit Muller:

Right.

Vit Muller:

So big redundancy setup.

Vit Muller:

very interesting.

Vit Muller:

Okay.

Vit Muller:

'cause I am, I'm kinda like that as well.

Vit Muller:

I like to like make sure.

Vit Muller:

'cause it's a, it's a being responsible as a business owner, right?

Vit Muller:

Like you, you, you got an obligation towards your clients, but you

Vit Muller:

also have an obligation towards, your business, especially if

Vit Muller:

you've got team and employees.

Vit Muller:

'cause now you have obligation towards that.

Vit Muller:

And so if you get those big client that paying you high ticket, well

Vit Muller:

now you have to build a backend team to fulfill for their clients.

Vit Muller:

So they drop you.

Vit Muller:

Those people are gonna be outta work.

Vit Muller:

So as many reasons why you wanna implement redundancies.

Vit Muller:

Yeah.

Vit Muller:

I, I, I don't hear many people talking about this topic though.

Vit Muller:

It's really interesting.

Vit Muller:

You know, like, it's always like, I am kind of like that.

Vit Muller:

I'm always like kind of like little more protective side and things like that.

Vit Muller:

But I, I, I haven't heard many people talking about this stuff.

Vit Muller:

but it's important.

Michael Reimer:

Yeah, for sure.

Michael Reimer:

I mean, I think you're gonna see a lot of N eight N server involvement over

Michael Reimer:

the next, you know, over the next year.

Michael Reimer:

it's super powerful.

Michael Reimer:

It'll do automations that.

Michael Reimer:

And a, that go high level can't handle and has no, there's no integration

Michael Reimer:

for, easy to build, no code.

Michael Reimer:

And they're very, like I said, very powerful.

Michael Reimer:

So we, we host our own servers on racks.

Michael Reimer:

They're not expensive.

Michael Reimer:

And then you could back those up every night, which we do.

Michael Reimer:

And then for the large clients, like I said, we have 'em on two

Michael Reimer:

servers and they're mirrored.

Michael Reimer:

So if one goes down, it flip flops to the other.

Michael Reimer:

So there's no interruption in service.

Michael Reimer:

'cause you're talking about, I'm talking about clients that are spending a million

Michael Reimer:

dollars a month in ad spend, so they don't want to have an interruption.

Michael Reimer:

You know, that would be catastrophic.

Michael Reimer:

You know, if all of a sudden all their automations just stop working.

Michael Reimer:

with, with those kind of leads coming in, those leads are very expensive.

Vit Muller:

The other benefit is you can have it locally on a server.

Vit Muller:

So if you go to government, if you go to business, if you've got a client.

Vit Muller:

That is dealing with business like defense.

Vit Muller:

Then they have obligation towards data privacy, security.

Vit Muller:

Like I know for example here in Canberra, you know, I'm talking to some business

Vit Muller:

businesses that they do, you know, government grants, things like that,

Vit Muller:

and they do some work for defense.

Vit Muller:

that means, you know, Australian defense would require you to have

Vit Muller:

everything stored locally, not in us, not in anywhere in Australian server.

Vit Muller:

Right.

Vit Muller:

so that's a solution to that problem.

Michael Reimer:

Yeah, for

Vit Muller:

So you can still provide high level as a shell as the function.

Vit Muller:

but then any, any more advanced stuff or, or the work for workflow related stuff

Vit Muller:

could be on the backend, down through N eight n on a server hosted in Australia.

Vit Muller:

But then that's still on you.

Vit Muller:

Like that's still, that's still a responsibility then like if you got the

Vit Muller:

higher level related, then, then it's kinda like, well you are spreading the,

Vit Muller:

the responsibility across because it's like they as a vendor have obligation to.

Vit Muller:

Provide and because they're huge then then common sense be like, well, you

Vit Muller:

know, if something goes wrong, because they've got all, all US agencies

Vit Muller:

on it, they'll probably like, they need to get their shit together too.

Vit Muller:

So if, I mean, there's pros and cons I guess, but like if you have it on your

Vit Muller:

own server, then you're on your own.

Michael Reimer:

Yeah, I mean, I like having it on a secure rack because, you

Michael Reimer:

know, those guys are, are very good at doing, you can have it on a dedicated

Michael Reimer:

rack or a shared rack depending on the level of service that you need and speed.

Michael Reimer:

you, I mean, for the average listener here, they're gonna

Michael Reimer:

have, be it on a shared rack.

Michael Reimer:

I mean, and you're talking, you know, very inexpensive.

Michael Reimer:

You're talking to have a shared rack on a facility, you're talking to host

Michael Reimer:

N8N would be, you know, $30 set up and $6 a month to learn it, and then

Michael Reimer:

you could run everything on that.

Michael Reimer:

And then you want more advanced, you know, you can get your

Michael Reimer:

debt, you can get your own.

Michael Reimer:

Server, on a rack and then, you know, you can increase the speed

Michael Reimer:

and the capacity as as well.

Michael Reimer:

the other option with N eight N is you could do their cloud service,

Michael Reimer:

which they have their own servers that are, and that's even better,

Michael Reimer:

and that runs around $60 a month.

Michael Reimer:

But the good thing there is they have AI built into that.

Michael Reimer:

So, their AI into that helps you code as well, like do some

Michael Reimer:

troubleshooting and coding as well.

Michael Reimer:

So for the $60, it might be worth it.

Vit Muller:

Right.

Vit Muller:

So you can literally have a, I could literally have my

Vit Muller:

own server here on premise.

Vit Muller:

That's on me, but I gotta have those redundancies.

Vit Muller:

I could work with a third party, that has servers built around.

Vit Muller:

I know like there are some hosting providers in Australia that they're really

Vit Muller:

solid and they do like WordPress stuff and they are, you know, they are based on

Vit Muller:

an infrastructure that like airports use.

Vit Muller:

So they actually have, you know, freaking generators if the power goes done.

Vit Muller:

They got, they got redundancies on those things as well.

Vit Muller:

and then you got the cloud ones, which is like the big ones.

Vit Muller:

Your, your Amazon servers, your, your those.

Vit Muller:

So is that the ones that you use?

Michael Reimer:

Yeah.

Michael Reimer:

So basically like, I started out on a home base server.

Michael Reimer:

So the good thing about N8N on a home base server, you buy the server

Michael Reimer:

and the, the n8n software is free.

Michael Reimer:

I mean, it's open source.

Michael Reimer:

You could pop it on there today, and you're up and running and there's no fee.

Michael Reimer:

There's no charge or whatever, and they come out with updates

Michael Reimer:

and you just keep it updated.

Michael Reimer:

the, the problem with that, like you just mentioned, if you have an internet issue,

Michael Reimer:

you have a power issue, your, your clients are down, that's great if like, you're

Michael Reimer:

just gonna be using it as a test cell or test server and do some development.

Michael Reimer:

But for deploying on the client, I'd rather the bare minimum,

Michael Reimer:

I would put it on a rack.

Michael Reimer:

I mean, for the $6 a month, and you don't have to deal with it,

Vit Muller:

Can you clarify what you mean by when you say, when you put it

Vit Muller:

on the racks for the guys listening,

Michael Reimer:

a hosted ser, a hosted server,

Vit Muller:

buy another, buy another vendor.

Vit Muller:

Yeah.

Vit Muller:

By vendor.

Michael Reimer:

in remotely, you format, you know, they'll, they'll

Michael Reimer:

set it up at you format your own little portion of that server.

Michael Reimer:

You load the software, but it's next to somebody else too.

Michael Reimer:

So it's shared.

Michael Reimer:

And then the next level up from that would be you have your own, no, nothing else is

Michael Reimer:

on there except for your agencies, data.

Michael Reimer:

That's it.

Michael Reimer:

Dedicated server.

Michael Reimer:

That would be the next level.

Michael Reimer:

And then, like I said earlier, N eight N, you can go to their website right

Michael Reimer:

now and you could sign up for their cloud-based, which allows you that you

Michael Reimer:

could be up and running in five minutes.

Michael Reimer:

They keep it all running, all up to date, all backed up.

Michael Reimer:

And they have AI built into that.

Michael Reimer:

If you have some nodes, which is a small portion of, you know, how, how,

Michael Reimer:

like kind of like an action and go and go high level A node in N eight N is

Michael Reimer:

that some of them require some code if you wanna do some advanced things.

Michael Reimer:

Their ai, their AI helps you with that.

Vit Muller:

Yeah.

Michael Reimer:

pretty good but that's like, like I said, that's about $60 a

Michael Reimer:

month, but $60 a month, I mean, I mean,

Vit Muller:

It's nothing.

Vit Muller:

Yeah.

Vit Muller:

We're talking.

Vit Muller:

Yeah.

Vit Muller:

What are we talking about here?

Michael Reimer:

Yeah.

Vit Muller:

Yeah, that's, wow.

Michael Reimer:

I wouldn't even wanna buy a server for my house.

Michael Reimer:

I'd rather just pay the $5 or $6, you know, and not deal

Vit Muller:

You get to sleep.

Vit Muller:

You get to sleep at night.

Vit Muller:

I mean, there's also the third risk, which is, you know, somebody breaks

Vit Muller:

into your house or physical damage.

Vit Muller:

Yeah.

Vit Muller:

Whatever.

Vit Muller:

Yeah.

Vit Muller:

It's just way too many things.

Vit Muller:

Yeah.

Vit Muller:

Well now we, now we go down the rabbit hole of like a super techy setup.

Vit Muller:

Okay.

Vit Muller:

what do we say to those guys who are now feeling overwhelmed?

Vit Muller:

I mean, is it something that you have to have, you don't Right.

Michael Reimer:

nah, let's start with the basics.

Michael Reimer:

I mean, honestly, let's start with the basics.

Michael Reimer:

There's gonna be a lot of listeners on here that this is gonna be their

Michael Reimer:

first exposure to any of this.

Michael Reimer:

I mean, that's how I started.

Michael Reimer:

I'm sure that's how you started.

Michael Reimer:

So.

Michael Reimer:

You know, number one, if I'm on Facebook, they're more than welcome

Michael Reimer:

to reach out to me at any time.

Michael Reimer:

I'll try to help them the best I can.

Michael Reimer:

you know, if they're actually nice to me, I'll say, email me

Michael Reimer:

the prompt and I'll look at it.

Michael Reimer:

You know, believe it or not.

Michael Reimer:

So people reach out to you and they're not so nice and it's like, ah, you

Michael Reimer:

know, anyway, to make a long story short, I understand that this is

Michael Reimer:

their, could be their first exposure.

Michael Reimer:

So start out with the basics.

Michael Reimer:

You know, practice set, set up one agent, you know, get a phone number, program

Michael Reimer:

it, you know, do do the prompting.

Michael Reimer:

I'm, right now in the process of working with Go high level, I just wrote 110

Michael Reimer:

prompts for them where they're gonna put 'em with all their snapshots.

Michael Reimer:

So every one of their free, you know, their templates are gonna

Michael Reimer:

have a, a voice template with it, a voice prompt with it included.

Michael Reimer:

So it'll be niche specific, you know, like an electrician, a real estate coaching.

Vit Muller:

Template library for voice AI agents.

Vit Muller:

I love it.

Vit Muller:

So you're gonna help them develop that.

Michael Reimer:

Yeah, I've already did it.

Michael Reimer:

I've already done them.

Vit Muller:

So they, they're gonna,

Michael Reimer:

that I do?

Michael Reimer:

Those little demos?

Vit Muller:

oh yeah, they're great.

Vit Muller:

Yeah.

Vit Muller:

I'm using, I'm doing them as well now.

Vit Muller:

Yeah,

Michael Reimer:

Yeah.

Michael Reimer:

So now, they, they just, they just signed me up to do those for all 52 snapshots.

Michael Reimer:

So each one of them will have a demo, so, which they're gonna put

Michael Reimer:

on their website, so that's good.

Michael Reimer:

so the, the key here is, there's templates out there.

Michael Reimer:

You could use that template and then for the first time user, just take that

Michael Reimer:

template and just fill in the blanks and then make calls, and then make changes.

Vit Muller:

because, because you said it, I mean, having, having something

Vit Muller:

is better than having nothing.

Vit Muller:

And if you're missing calls already, like there's no point being, you know,

Vit Muller:

emotional or like, you know, subjective about, like, you know, you know, like, it,

Vit Muller:

yeah, it doesn't sound good or whatever.

Vit Muller:

Like, well, helping your business, doesn't it?

Michael Reimer:

I mean, I've seen some, I mean, Can you hear me?

Michael Reimer:

Yeah, I've seen some, I've seen some crazy ones.

Michael Reimer:

Even in the commercial sector where you call the cable company, you call

Michael Reimer:

the hotel chain, you call all of them and they're a hundred times worse

Michael Reimer:

than go, go high level ever would be.

Michael Reimer:

And they still deploy them.

Michael Reimer:

And you know what?

Michael Reimer:

They're probably paying a hundred times more money than you are at go high level.

Michael Reimer:

So, I mean, to me, I mean, I've heard a few really good ones, but the

Michael Reimer:

majority of them are, aren't so good.

Michael Reimer:

And these big companies are putting 'em out there.

Michael Reimer:

This is a, an opportunity for a small business to put a pretty decent quality

Michael Reimer:

product out for not a lot of money.

Vit Muller:

Mm-hmm.

Vit Muller:

Or even like head up those big company and say, Hey look, let me fix it up for you.

Michael Reimer:

Yeah.

Michael Reimer:

I mean, honestly, I mean, there's a lot of guys that are doing franchises.

Michael Reimer:

You know, the big, the challenge there is that you get the first, you know, the

Michael Reimer:

Fran first franchise location and then corporate sees it, and then they take

Michael Reimer:

it and model it after what you just did.

Michael Reimer:

You know, that's the, that's the hard part with franchises, but

Vit Muller:

It's a common thing, right?

Vit Muller:

It happens.

Vit Muller:

Yeah.

Michael Reimer:

But,

Vit Muller:

Because they already, they know the scale, so it's like,

Vit Muller:

well yeah, we do it internally.

Vit Muller:

Yeah, yeah, yeah.

Vit Muller:

Okay.

Vit Muller:

wow.

Vit Muller:

We're okay.

Vit Muller:

So we really unpacked a lot of detail here and I feel like we've unpacked detail

Vit Muller:

for a lot of range here as well for range of different agencies here listening.

Vit Muller:

So the beginners, you got stuff out of the box and Har is great.

Vit Muller:

You wanna go a little bit more advanced, you wanna start tinkering

Vit Muller:

with, with third party vendors for, chatbots, their a whole bunch.

Vit Muller:

I mean, the previous episode I interviewed Bryce DeCora.

Vit Muller:

So, you know, if you guys are into, wanna learn more about our close

Vit Muller:

bot, then definitely listen to the previous episode with Bryce DeCora.

Vit Muller:

'cause you know, he's dove into a lot of

Michael Reimer:

there's nothing better than his product out there.

Michael Reimer:

I mean, in my opinion, but,

Vit Muller:

Yeah, I mean, based on what I've, based on what I'm

Vit Muller:

hearing, I mean, I spoke to him, I've been looking at other things.

Vit Muller:

Definitely on the voice AI agents.

Vit Muller:

There's, there's a range I would say.

Vit Muller:

Did you wanna maybe talk about maybe some of the.

Michael Reimer:

I could talk about that.

Michael Reimer:

So basically, so let, let me back up.

Michael Reimer:

So essentially let's talk about go high level first.

Michael Reimer:

So go high level.

Michael Reimer:

Obviously they're only doing inbound calls, they're using

Michael Reimer:

Synthflow as their provider.

Michael Reimer:

So when people say, oh, I'm gonna go to Synthflow, well go high level

Michael Reimer:

is Synthflow, I mean, they're using their API, they're bringing it

Michael Reimer:

in and that's what they're using.

Michael Reimer:

so when they do outbound, if they ever do outbound, it'll more than likely be

Michael Reimer:

Synthflow unless they change vendors.

Michael Reimer:

they're using, 11 labs for their voices.

Michael Reimer:

I hear a lot, you know, I see it on online, you know, guys are

Michael Reimer:

like, oh, I don't like the voices.

Michael Reimer:

11 labs is way better.

Michael Reimer:

But go high level is using 11 Labs voices.

Michael Reimer:

So, the good news is that, know, I think go high level went to

Michael Reimer:

about 170 voices now total.

Michael Reimer:

and then they're always open to adding some more.

Michael Reimer:

So if you go to 11 labs and you get that voice id, if you send that in, they have

Michael Reimer:

a good chance of adding that voice for you as well if you have a use case for it

Vit Muller:

Okay.

Michael Reimer:

So that's them.

Michael Reimer:

So then, now we just covered go high level, but we also just covered Synthflow.

Michael Reimer:

So Synthflow is another one.

Michael Reimer:

and basically, you know, they're a third party.

Michael Reimer:

You could private label that as well.

Michael Reimer:

So they have a portal where you sign up for X amount per month and you

Michael Reimer:

could private label and rebuild just like, you know, just like High level.

Michael Reimer:

You can go in there and rebuild and mark up the AI and sell

Michael Reimer:

to other agencies or other.

Michael Reimer:

You know, customers or whatever you'd like to do, but you private

Michael Reimer:

label, they have that available.

Michael Reimer:

Then you also have, ReTell, ReTell's another one, that's very popular.

Michael Reimer:

Everyone seems to in, like them as well.

Michael Reimer:

you know, I haven't had that much experience with them.

Michael Reimer:

I've built a few agents on, on both their inbound and outbound.

Michael Reimer:

and, but my preference overall for the highest quality, but it's

Michael Reimer:

a little more challenging as far as prompting is gonna be vapi.

Michael Reimer:

I mean, vapi, it's not, it's, it's not in a very nice wrapper, but it's

Michael Reimer:

very, very high quality and very controllable, that's kind of what I like.

Michael Reimer:

Now let's take a step back for a second, but where are these guys getting it from?

Michael Reimer:

They're only getting it from, basically, when you, when you look

Michael Reimer:

at it, they're, they're repurposing two major sources for their ai.

Michael Reimer:

So they have LiveKit would be one, they build out a lot

Michael Reimer:

what's called a LiveKit server.

Michael Reimer:

That's who Vapi and Synthflow all these guys are using primarily.

Michael Reimer:

And so they're repurposing it.

Michael Reimer:

And then on the other side of that spectrum, you have all these little

Michael Reimer:

companies that you see that, you know, you go scroll through your Facebook

Michael Reimer:

and you'd be like, oh, I'm selling ai.

Michael Reimer:

I'm selling ai.

Michael Reimer:

I'm reselling it.

Michael Reimer:

$39, $29. they're all just rese, either reselling it or building

Michael Reimer:

small agents and, and selling them.

Vit Muller:

Yeah.

Vit Muller:

And there's no, there's, there's pros and cons of everybody, right?

Vit Muller:

Those smaller ones, you probably get ex more hands-on support.

Vit Muller:

'cause now they're invested in keeping you those, I mean, it's pros and codes, right?

Michael Reimer:

there's been, there's a lot more voice providers coming

Michael Reimer:

out, you know, besides 11 Labs now you're starting to see more of those.

Michael Reimer:

but, 11 Labs is, is pretty decent.

Michael Reimer:

You know, I think they're really, I think

Vit Muller:

Yeah.

Michael Reimer:

You can clone.

Vit Muller:

Another one is Thinker ai.

Vit Muller:

the guy's, Mohan ti I interviewed him couple of, months back.

Vit Muller:

Yeah.

Vit Muller:

Thinker.

Vit Muller:

Yeah, pretty, pretty good outta the box.

Vit Muller:

Works pretty well, and like I said, pros and cons to everything.

Vit Muller:

so ultimately, you guys listening, if you're thinking about, you know, who do I,

Vit Muller:

what's the best, what's the best solution?

Vit Muller:

I mean, to me.

Vit Muller:

Outta box.

Vit Muller:

GHL is a good starting point.

Vit Muller:

but then you run into some limitations when it, you know, for now, at the moment,

Vit Muller:

at the point of making this video anyway.

Vit Muller:

but yeah, that some of the, some of the other ones are definitely,

Vit Muller:

definitely good to explore.

Vit Muller:

so go and explore, find the episode from few months back, listened

Vit Muller:

to what, what Mohan and Raul has.

Vit Muller:

I mean, Raul from Get Shit Done.

Vit Muller:

These guys, are doing work with Mohan, so, you know, you know, reach out to Michael.

Vit Muller:

So many, so many options.

Michael Reimer:

I mean, also like on the vapi, I think they still run a plan where

Michael Reimer:

you could get a, a, a certain amount of minutes free every month that you

Michael Reimer:

don't even, they don't even charge you.

Michael Reimer:

So I think it's a thousand minutes.

Michael Reimer:

So you could run demos on that and, you could practice with it and

Michael Reimer:

you could see what it's all about.

Michael Reimer:

And then you could make the decision, from there, you know, and go from

Michael Reimer:

there and see what you really like.

Michael Reimer:

I mean, I offer, the reason I offer it, I stagger the, I stagger the

Michael Reimer:

offers, you know, I do, people, they don't really need more than

Michael Reimer:

GHL, that that will do it for them.

Michael Reimer:

And it's inexpensive.

Michael Reimer:

But realistically, the big advantage of using go high level, voice

Michael Reimer:

AI is it integrates so easily with everything else around GHL.

Michael Reimer:

So, you know, workflows and just everything about it, it's

Michael Reimer:

simple and it's all in one place.

Michael Reimer:

There's a lot of clients out there.

Michael Reimer:

They don't want to have accounts in 50 different areas.

Michael Reimer:

They wanna have it all in one bucket.

Michael Reimer:

And, that's, that's the selling point with go high level.

Michael Reimer:

a lot of people, you know, 75% of the people would probably be well

Michael Reimer:

and good just on go high level.

Michael Reimer:

And then, you know, for those other ones, well I like to go with

Michael Reimer:

Synthflow or Vapi in my opinion.

Michael Reimer:

mostly Vapi because like I said, Synthflow is the same as go high

Michael Reimer:

level now since this recent update.

Michael Reimer:

So if you go to Vapi, vapi is definitely, I mean, you, you'll notice a, a, a,

Michael Reimer:

a, a little bit of a difference there.

Michael Reimer:

A lot of, bit of a difference.

Michael Reimer:

So

Vit Muller:

But there you go.

Vit Muller:

So, so, so when you're comparing like, how, how do I make my

Vit Muller:

mind, what am I looking for?

Vit Muller:

You need to consider the ease of setting things up.

Vit Muller:

the ability to go more complex.

Vit Muller:

So that's when you go like N eight N and things like those, that's where

Vit Muller:

you can really have, there's no limits.

Vit Muller:

It's really, comes down to your engineering skills, I guess.

Vit Muller:

you consider the availability of voices, because they're nuanced.

Vit Muller:

Like I know for example, in me being in Australia serving Australian businesses,

Vit Muller:

there's maybe eight voices available.

Vit Muller:

And out of those, the, you know, the female voices, male voices, there's

Vit Muller:

only a few that actually I, I do like.

Vit Muller:

so that's the limit.

Vit Muller:

I know you guys in us, you have a lot more options, so, good, good for you.

Vit Muller:

but yeah, so you gotta consider voices and options, and you gotta consider

Vit Muller:

maybe even the redundancies and stuff.

Vit Muller:

If you're doing like bigger clients, like, like you have that law firm.

Vit Muller:

I mean that, it's almost like you need some sort of a matrix that helps you,

Vit Muller:

like, you know, I not like a matrix as a movie, but like, the routing,

Vit Muller:

like, you know, if this, then I, and I can help you decide, you know,

Vit Muller:

like if you're listening as an agency or like, what do I make of this?

Vit Muller:

How do I, where do I go from here?

Michael Reimer:

I mean, basically what I do is, you know, when I go

Michael Reimer:

out and, and try to make the, the.

Michael Reimer:

Make a sale or, or a pitch to a, to a client or prospective client

Michael Reimer:

is I ask them, you know, is voice quality the highest priority or

Michael Reimer:

is cost involved in that as well?

Michael Reimer:

So if they say that they're more budget, then I'm gonna go high level.

Michael Reimer:

If they say, listen, money's no object, you know, I don't care.

Michael Reimer:

I mean, I'm paying X amount per lead anyway.

Michael Reimer:

I want the best of the best sounding, then I'm gonna tell 'em right there,

Michael Reimer:

then there's not even a question.

Michael Reimer:

We gotta have to, we're gonna go vapi, you know, and that's it, the other thing is,

Michael Reimer:

you know, you gotta keep in mind if you have a client that comes to you right off

Michael Reimer:

the right outta the gate and says, listen, I'm, I want to do inbound and outbound.

Michael Reimer:

I'm not gonna put 'em on, go high level for inbound and then

Michael Reimer:

put 'em on vapi for outbound.

Michael Reimer:

I mean, they're gonna complain about that.

Michael Reimer:

They're not, it's not, it's not the same.

Michael Reimer:

I mean, if they, if they're adamant about being budget conscience and as well as

Michael Reimer:

doing outbound, I would put 'em on go high level because it's integrated and

Michael Reimer:

then I put 'em on Synthflow outbound because it's gonna sound exactly the same.

Michael Reimer:

It's the same system, so it'll merge very well together.

Michael Reimer:

But like I said, if prices, you know, if quality over price, I'm

Michael Reimer:

going Vapi, that's just how I do it.

Vit Muller:

Yeah, that's great.

Vit Muller:

Lot of, lot of technical detail you provided.

Vit Muller:

so thank you for sharing, all this.

Vit Muller:

let's see what we are on time.

Vit Muller:

I wanted to dive just one more area.

Vit Muller:

if, if we have Yeah, we go a little bit of time.

Vit Muller:

If we wrap it up.

Vit Muller:

I'm gonna skip some of the, some of the, segments today.

Vit Muller:

'cause this is, this is good stuff.

Vit Muller:

The business model side of things on your end, like as an agency, are you

Vit Muller:

willing to share how you go about, you know, generating leads, how you're

Vit Muller:

selling this, what are your approaches?

Vit Muller:

What works?

Michael Reimer:

So I'm gonna tell you something.

Michael Reimer:

So I'm a li, I'm in a little bit of a different situation.

Michael Reimer:

I do basically three things.

Michael Reimer:

Number one, remember I told you I'm in the marine business.

Michael Reimer:

So we're in a, we're in a major marina and, we have, 720 vessels there at

Michael Reimer:

this marina where our office is.

Michael Reimer:

But everyone that owns a boat like that.

Michael Reimer:

Normally owns a business that can support a boat like that.

Michael Reimer:

So a lot of the connections that I've made have been through

Michael Reimer:

networking in that business.

Michael Reimer:

As brought, you know, they, they could own a major contracting company.

Michael Reimer:

They could own a major plumbing company, electric, you know,

Michael Reimer:

electrician company, you know, all that.

Michael Reimer:

What I found on the AI side, on the voice side, a little bit less niche specific

Michael Reimer:

when I'm dealing with voice, you know, I don't only do voice for electricians,

Michael Reimer:

I do voice for pretty much everybody.

Michael Reimer:

and it kind of seems to go that route now.

Michael Reimer:

So that's one way.

Michael Reimer:

Now I landed our largest client and quite potentially being the largest

Michael Reimer:

client in go high level history, which the law firm that I was mentioning.

Michael Reimer:

that was a, I stumbled on it.

Michael Reimer:

I was wearing a go high level hat, just I. conversation started

Michael Reimer:

talking about go high level.

Michael Reimer:

The one gentleman that was there said, oh, I just signed up last week.

Michael Reimer:

I'm like, oh, really?

Michael Reimer:

And then we got talking and he does ads and we kind of hit it off.

Michael Reimer:

They're like, we want you to be in a meeting next week.

Michael Reimer:

I went to the meeting and then a couple of months later,

Michael Reimer:

you know, we signed the deal.

Michael Reimer:

So that was just a, a by chance meeting.

Michael Reimer:

However, the, the, the attorney that was there was a previous customer

Michael Reimer:

of ours or is a current customer,

Vit Muller:

That helps.

Michael Reimer:

we, yeah, that helps.

Michael Reimer:

that's that.

Michael Reimer:

And then, honestly, I'll be totally honest with you, is I try to be helpful

Michael Reimer:

to people and it comes back around.

Michael Reimer:

So, you know, yeah, I'm on the go high level group.

Michael Reimer:

I try to help out as much as I can, but I get inundated, from that.

Michael Reimer:

But not just go high level.

Michael Reimer:

I mean, it's everywhere.

Michael Reimer:

You know, that's just one small piece of it.

Michael Reimer:

But if you try to be helpful to people and you try to do the right thing,

Michael Reimer:

give 'em a few minutes of your time, you know, it seems to come around and.

Michael Reimer:

I really don't really have to do much outbound, but we're gonna start

Michael Reimer:

doing some, but you know, we're, we're kind of flooded right now, so

Vit Muller:

Yeah, I feel like I wish you could, you know, do you ever

Vit Muller:

feel like, I wish I could call myself

Michael Reimer:

Of course.

Michael Reimer:

But, but you know how that goes.

Michael Reimer:

You know how that goes.

Vit Muller:

Yeah,

Michael Reimer:

one of the things I do, I enjoy about this is that, you know,

Michael Reimer:

don't have so many people to worry about.

Michael Reimer:

You know, you worry about a core group and you do a great

Michael Reimer:

job and, and that, that's it.

Michael Reimer:

You can sleep at night and don't have to worry so much.

Vit Muller:

yeah, yeah.

Vit Muller:

And have this amazing lifestyle.

Vit Muller:

We could do it from anywhere so.

Michael Reimer:

Yeah, exactly.

Vit Muller:

to, Michael, there's so much more we could talk about,

Vit Muller:

you know, and nerd, nerd out on.

Vit Muller:

but, I'm, I'm, I'm, I'm aware of time and, and everything, so, let's wrap it up.

Vit Muller:

Thank you so much for, you know, for, for being on, mate.

Vit Muller:

I really appreciate you sharing your, you know, your knowledge.

Vit Muller:

it's, it's invaluable, you know, there's so many was that we need help with, with

Vit Muller:

this stuff, and there's some growing pains and, and just trying to grasp, and

Vit Muller:

you've un, you know, you've helped answer a lot of questions today, so I really,

Vit Muller:

really appreciate you and you've been, you know, you've been, tremendously helpful

Vit Muller:

to me as well over the last, I know the last how long we been in contact with.

Vit Muller:

Yeah.

Vit Muller:

We, we started about two months back and, you know, yeah, you've been,

Vit Muller:

you've been very, very helpful.

Vit Muller:

So I really, really appreciate that.

Vit Muller:

Man.

Vit Muller:

It's, it's, it's.

Michael Reimer:

it too.

Michael Reimer:

Vid.

Michael Reimer:

I mean it's, this is what it's all about, right?

Michael Reimer:

Helping each other and

Vit Muller:

Exactly.

Vit Muller:

Yeah, yeah, yeah, yeah.

Vit Muller:

Like I've helped you out with some, some stuff as well, so

Vit Muller:

we we're helping each other.

Vit Muller:

So, but you know, you don't see it as much in this space.

Vit Muller:

Some people are kind of like, the moment you put something in

Vit Muller:

a group, they're like, DM me, and then they, here's my invoice, and

Vit Muller:

then they go straight for that.

Vit Muller:

you know, there's,

Michael Reimer:

how it goes.

Vit Muller:

so let's wrap it up, mate.

Vit Muller:

what

Michael Reimer:

I appreciate you having me though, Vit.

Michael Reimer:

Thank you and appreciate the listeners too.

Vit Muller:

if you, if you had like one final piece of advice that

Vit Muller:

you'd wanna, like, anything you wanna say, like just get like on an

Vit Muller:

ending note for the guys, this is like message for the guys listening.

Vit Muller:

This is your time.

Michael Reimer:

yeah.

Michael Reimer:

I would say, one of the things that I would say is, you gotta go for it.

Michael Reimer:

You can't, you know, you're never going, you're never gonna

Michael Reimer:

succeed, not giving it a shot.

Michael Reimer:

So you gotta go out and give it a shot.

Michael Reimer:

I mean, even if you fail, you're not really, I mean, really at the end

Michael Reimer:

of the day, what are you messing up?

Michael Reimer:

A voice agent.

Michael Reimer:

So, you know, makes perfect.

Michael Reimer:

Give it a shot and don't overthink it, and I think you'll be successful.

Vit Muller:

Beautiful.

Vit Muller:

I love it.

Vit Muller:

Oh, we totally forgot to throw in, the offer into the, into the, did we,

Vit Muller:

did we, what do we wanna do there?

Vit Muller:

Do we want, do we wanna do anything?

Michael Reimer:

Yeah, so, so I'm gonna do something for your, for your listeners.

Michael Reimer:

So essentially, normally I have a fee for the prom stuff that I do.

Michael Reimer:

I'm gonna give them a, VIt discount, which is gonna be 50% off of that.

Michael Reimer:

In addition, we'll do a, I have a little, giveaway for everybody

Michael Reimer:

and, we'll post that as well.

Michael Reimer:

URL where you can get that.

Michael Reimer:

it's a nice little voice AI guide that covers everything,

Michael Reimer:

A to Z for small businesses.

Michael Reimer:

And then, you know, if somebody wants to engage, anything further, we'll

Michael Reimer:

do something where, you know, they can get unlimited voice agents built

Michael Reimer:

and we'll handle the whole package for them at a reduced rate as well.

Vit Muller:

Awesome.

Vit Muller:

I love it.

Vit Muller:

So guys, so what we're gonna do, I'm gonna, I'm gonna organize these details

Vit Muller:

with Michael after this for you.

Vit Muller:

well at the time of you listening, it's already up there.

Vit Muller:

just head over to highlevelexperience.com/michaelreimer

Vit Muller:

in just one word.

Vit Muller:

M-I-C-H-A.

Vit Muller:

L. Oh shit.

Vit Muller:

That's funny.

Vit Muller:

Can you do it for me, mate?

Michael Reimer:

Yeah.

Michael Reimer:

M-I-C-H-A-E-L-R-E-I-M-E-R,

Vit Muller:

That's right.

Vit Muller:

So high level experience.com/

Michael Reimer:

Michael Reimer.

Vit Muller:

That's it.

Vit Muller:

Alright, thank you so much.

Vit Muller:

guys, thank you so much for listening to today's episode on

Vit Muller:

the High Level Experience Podcast.

Vit Muller:

If you enjoyed today's episode, then please share it with your

Vit Muller:

fellow agency mates and, and other high levelers that you think would

Vit Muller:

also benefit from, from listening.

Vit Muller:

For show notes, links and extra tips to help you grow your agency

Vit Muller:

with SARS high level, please go to high level experience.com.

Vit Muller:

Thank you and have a great of your day everybody.

About the Podcast

Show artwork for The HighLevel Experience
The HighLevel Experience
Disruptor Diaries

About your host

Profile picture for Vit Muller

Vit Muller

Vit Muller, a former fitness professional, now excels in digital marketing with his agencies 'Stand Out From The Pack' & 'Vit Muller Consulting'. A HighLevel® Software expert, he specializes in SaaS and Premium Snapshots, aiding agencies in growth. He hosts the Success Inspired and High Level Experience podcasts, showcasing business and personal development stories. Vit's journey from fitness to digital marketing exemplifies entrepreneurship and resilience. 🚀💼