Vit Muller: 00:00:00

are most still only scratching the surface?

Michael Reimer: 00:00:03

Yeah, I think so.

Michael Reimer: 00:00:03

it's mind-boggling what's gonna be next.

Vit Muller: 00:00:05

last time you said building the AI agent is only like

Vit Muller: 00:00:08

one part and the big opportunity is building the system around it.

Vit Muller: 00:00:11

Do you still believe that

Michael Reimer: 00:00:12

I'm very cautious, but, I'm just building

Michael Reimer: 00:00:15

these tools to help myself and,

Michael Reimer: 00:00:17

share them with others if needed,

Vit Muller: 00:00:18

where do you think agencies will still have leverage, in the coming

Vit Muller: 00:00:21

months and years if HighLevel keeps making these tools easier to use?

Michael Reimer: 00:00:25

I think there's still gonna be a market for this.

Michael Reimer: 00:00:27

There's people that don't wanna touch this.

Vit Muller: 00:00:29

The one thing with the Agent Studio,

Vit Muller: 00:00:31

why wouldn't they have done it directly inside workflows?

Michael Reimer: 00:00:33

Yeah, you're gonna start seeing a lot of that now.

Michael Reimer: 00:00:35

they're taking that product to the next level.

Vit Muller: 00:00:37

what do you think, like in terms of agency, the AI features

Vit Muller: 00:00:41

that agencies should explore?

Michael Reimer: 00:00:43

I guarantee almost every user that's listening to this

Michael Reimer: 00:00:46

episode is not using As- Ask AI enough

Vit Muller: 00:00:50

You've got a bit of a model there with landing

Vit Muller: 00:00:51

pages and, a demo that's custom.

Michael Reimer: 00:00:54

I could build 500 demos in, 15 minutes, already custom

Michael Reimer: 00:00:58

And the beauty of it is they can talk to it, and they can

Michael Reimer: 00:01:00

text with it and chat with it.

Vit Muller: 00:01:05

Welcome back to another episode on the High

Vit Muller: 00:01:07

Level Experience Podcast.

Vit Muller: 00:01:08

Today, we've got a returning guest, a retired firefighter

Vit Muller: 00:01:12

turned automation architect based in West Palm Beach, Florida.

Vit Muller: 00:01:16

He's built three multi-million dollar companies, led automation projects

Vit Muller: 00:01:20

for more than 85 businesses, and has developed over 2,400 AI voice agents.

Vit Muller: 00:01:28

When he joined us last time, we went deep into voice AI, prompt

Vit Muller: 00:01:31

engineering, client onboarding, testing

Vit Muller: 00:01:35

why the real opportunity is not just building an AI agent, but

Vit Muller: 00:01:39

building the system around it.

Vit Muller: 00:01:40

Since then, the AI space inside HighLevel has moved ridiculously fast.

Vit Muller: 00:01:46

Voice AI, conversation AI employees, workflow automation, content

Vit Muller: 00:01:50

creation, and sales assistants are no longer just nice-to-have features.

Vit Muller: 00:01:55

They're quickly becoming part of how modern agencies deliver value.

Vit Muller: 00:01:59

so today, I want to bring him back to talk about where all of this is

Vit Muller: 00:02:03

heading, what agencies should be paying attention to now, and how to actually

Vit Muller: 00:02:09

turn AI services into paying clients.

Vit Muller: 00:02:13

Please welcome back to the show Michael Reimer from CRM Pros

Michael Reimer: 00:02:23

Oh, thanks, Vit.

Michael Reimer: 00:02:23

Thank you very much for having me back.

Michael Reimer: 00:02:25

I was looking forward to this for a couple of weeks now, so I'm excited to be here

Michael Reimer: 00:02:28

today with you and the entire, audience

Vit Muller: 00:02:31

Likewise, Michael.

Vit Muller: 00:02:32

It's great to have you back, mate.

Vit Muller: 00:02:33

Hey, last time you were on, we talked about voice AI as a big opportunity.

Vit Muller: 00:02:37

Now it feels like the market has caught up.

Vit Muller: 00:02:39

Every agency's talking about it.

Vit Muller: 00:02:41

Every business owner is curious, and HighLevel is clearly moving towards this

Vit Muller: 00:02:45

idea of an AI-powered operating system.

Vit Muller: 00:02:48

Heck, they've even-- when you go to their landing page, that's what

Vit Muller: 00:02:50

they call themselves now, right?

Michael Reimer: 00:02:52

Yeah, they rebranded.

Michael Reimer: 00:02:53

I'm, I was impressed with that

Vit Muller: 00:02:54

yeah.

Vit Muller: 00:02:55

I'm curious to know, though, what-- from your point, like from where

Vit Muller: 00:02:57

you sit, building these agents and, working with real clients and agencies

Vit Muller: 00:03:02

ahead of the curve right now, are most still only scratching the surface?

Michael Reimer: 00:03:07

Yeah, I think so.

Michael Reimer: 00:03:08

I had the opportunity, I was in India for HighLevel doing a

Michael Reimer: 00:03:11

presentation there, recently.

Michael Reimer: 00:03:13

Had the opportunity to run into Varun and spend some time with him, and

Michael Reimer: 00:03:17

I said, "Varun, where do you think we're gonna be in a year, from now?

Michael Reimer: 00:03:20

Because I'm, like, kind of blown away, And he's "Really, Mike?" I--

Michael Reimer: 00:03:23

He goes, "I don't really know." And I said, "Yeah, I don't know either."

Michael Reimer: 00:03:26

It's moving so fast that it's, it's really, it's mind-boggling to me.

Michael Reimer: 00:03:30

But, what I really enjoy is, like you just mentioned, one of the

Michael Reimer: 00:03:34

things that's exciting to me is that HighLevel is not, reactive.

Michael Reimer: 00:03:38

They're being proactive with all of this.

Michael Reimer: 00:03:40

And basically, like you said, they rebranded into an AI operating

Michael Reimer: 00:03:44

system, almost no more CRM.

Michael Reimer: 00:03:47

They're really more than that now.

Michael Reimer: 00:03:49

They've went all in on h- on AI features, which you could see sprinkled

Michael Reimer: 00:03:52

throughout the entire platform.

Michael Reimer: 00:03:54

I recently, was looking at doing a full course on every I- AI feature

Michael Reimer: 00:03:59

in HighLevel, and, three months ago there was, like, 11 features,

Michael Reimer: 00:04:03

and now there's, 100 features that are using AI, little artifacts

Michael Reimer: 00:04:07

of AI thr- throughout the system.

Michael Reimer: 00:04:08

it's really fascinating.

Michael Reimer: 00:04:10

And, HighLevel's moving fast too.

Michael Reimer: 00:04:12

they're not moving slow.

Michael Reimer: 00:04:13

when I was in India, I spoke to a lot of the development team, and a

Michael Reimer: 00:04:16

lot of people don't know this, but, they now are using, Claude code.

Michael Reimer: 00:04:20

each of the developers are doing a lot of vibe coding now, so you're seeing

Michael Reimer: 00:04:23

them, which I'm impressed with, polishing up a lot of loose ends and also,

Michael Reimer: 00:04:28

rapidly deploying new, new features.

Michael Reimer: 00:04:31

And one of the things that not only vibe coding, but they also

Michael Reimer: 00:04:34

eliminated a lot of the red tape.

Michael Reimer: 00:04:36

So what norm- normally would take them a month or two or three months

Michael Reimer: 00:04:39

to deploy, they're now committing to deploy features in 24 hours.

Michael Reimer: 00:04:45

And, that to me is amazing, just AI Studio, great product.

Michael Reimer: 00:04:49

It's, infancy stage.

Michael Reimer: 00:04:50

It's, still in beta, and it's still really decent.

Michael Reimer: 00:04:53

it's a great product.

Michael Reimer: 00:04:54

It's gonna even get better and better.

Michael Reimer: 00:04:56

it's just, it's mind-boggling what's gonna be next.

Michael Reimer: 00:04:58

But I think you're gonna see, like you said, it's gonna be an AI operating

Michael Reimer: 00:05:01

system, and I think that, there's gonna be a lot more integrations to come.

Michael Reimer: 00:05:07

but really, they have a voice manager.

Michael Reimer: 00:05:09

I'm big into the voice stuff, as you mentioned on the intro.

Michael Reimer: 00:05:12

But, they're not standing still on that either.

Michael Reimer: 00:05:14

they're building constantly on that platform.

Michael Reimer: 00:05:16

They redid the UI.

Michael Reimer: 00:05:17

They're introducing new features.

Michael Reimer: 00:05:19

Now you can book to 30 calendars.

Michael Reimer: 00:05:21

I don't even know of a system that does that.

Michael Reimer: 00:05:23

And then, voice cloning now, just everything that they're adding

Michael Reimer: 00:05:26

more and more stuff into that.

Michael Reimer: 00:05:28

And then, I was talking, I was talking with the development team

Michael Reimer: 00:05:32

th- just this past week, what do you see coming down the pike?

Michael Reimer: 00:05:36

And basically now, we're doing, text-to-speech, right?

Michael Reimer: 00:05:39

But in the future, which is gonna be very soon, you're gonna see speech-to-speech.

Michael Reimer: 00:05:44

So it's gonna increase the, the amount of languages we can do very shortly, and then

Michael Reimer: 00:05:50

also it's gonna decrease the latency, and that's pretty important for everybody.

Michael Reimer: 00:05:55

So the quality's gonna go up, and, y- the user's gonna have a much

Michael Reimer: 00:05:58

better experience, and they're not stopping with the features.

Michael Reimer: 00:06:01

And what else can you really ask for?

Michael Reimer: 00:06:02

They're building a heck of a system.

Michael Reimer: 00:06:04

uh, I don't mean to talk a lot, Vit, but, one of the things that really blows

Michael Reimer: 00:06:09

me away is that some people are saying, "Oh, we don't need HighLevel anymore."

Michael Reimer: 00:06:12

And I totally disagree.

Michael Reimer: 00:06:13

I really do.

Michael Reimer: 00:06:15

And I, the reason I disagree is because HighLevel is the best bang for your buck

Michael Reimer: 00:06:20

that I've ever seen in a software product.

Michael Reimer: 00:06:22

And I truly believe that, or I wouldn't be sitting here, because if I had

Michael Reimer: 00:06:27

another option, I would already be in it.

Michael Reimer: 00:06:28

And honestly, I've never seen where you can pay for their premium product,

Michael Reimer: 00:06:32

$497 a month, and have a million people underneath you using that product.

Michael Reimer: 00:06:36

I've never seen a software product do that.

Vit Muller: 00:06:38

Oh, absolutely, yeah.

Vit Muller: 00:06:40

This year is gonna be my sixth year, in about a week time.

Vit Muller: 00:06:43

I'm going to get ticked-- My credit card's gonna get ticked for

Vit Muller: 00:06:45

another annual renewal and, I'm gonna do it without a heartbeat.

Vit Muller: 00:06:49

I've got customers on it.

Vit Muller: 00:06:50

It's a brilliant platform.

Vit Muller: 00:06:52

And like you said, there's a thing of, opportunity loss.

Vit Muller: 00:06:54

There's a thing of shiny syndrome.

Vit Muller: 00:06:56

the technology overall, outside of HighLevel, like in general,

Vit Muller: 00:07:00

it's crazy, absolutely.

Vit Muller: 00:07:02

but I have noticed, me personally, the shift, being on Facebook where

Vit Muller: 00:07:06

a lot of HighLevel mates and people are, people sharing their own

Vit Muller: 00:07:10

CRMs and vibe coding things and this and that and, I've seen them.

Vit Muller: 00:07:14

I've been on the calls with a couple of mates and what they've done.

Vit Muller: 00:07:15

It's truly impressive.

Vit Muller: 00:07:17

But, is it something that I would want to build my business on?

Vit Muller: 00:07:20

Is it a distraction?

Vit Muller: 00:07:22

Why wouldn't I just continue to build it on something that has, nine

Vit Muller: 00:07:25

hundred or so developers and it just, you can't really compete against it?

Vit Muller: 00:07:29

and, that's just like the tech aspect.

Vit Muller: 00:07:32

But then in terms of the responsibility, compliance,

Vit Muller: 00:07:36

HighLevel is now SOC 2 compliant.

Vit Muller: 00:07:38

HighLevel has the infrastructure that you can sleep at night knowing

Vit Muller: 00:07:43

your SaaS customers are on a platform that you're providing on the

Vit Muller: 00:07:48

backbone of this, a billion-dollar company that has the infrastructure.

Vit Muller: 00:07:51

So if something goes belly up, it's not up, it's not on your

Vit Muller: 00:07:54

shoulders, it's on their shoulders.

Vit Muller: 00:07:55

So it's an interesting one.

Vit Muller: 00:07:57

It's an interesting one.

Michael Reimer: 00:07:58

Yeah, for sure.

Michael Reimer: 00:07:59

to me, for the $497 a month and you get, over 650 features and unlimited, accounts

Michael Reimer: 00:08:06

underneath you, it's a no-brainer.

Michael Reimer: 00:08:08

But, if you wanna use other products that are gonna bolt on to enhance

Michael Reimer: 00:08:13

that experience, yeah, you can do that without a problem, and they're

Michael Reimer: 00:08:16

allowing that to happen more freely now.

Michael Reimer: 00:08:19

But at the end of the day, you hit the nail on the head.

Michael Reimer: 00:08:21

I wanna have, HighLevel as the hub and have maybe all these, sh- what

Michael Reimer: 00:08:25

you're calling shiny object tools around the spokes, allow them to

Michael Reimer: 00:08:29

utilize some features of the hub.

Michael Reimer: 00:08:32

And, I see that being the real future.

Michael Reimer: 00:08:35

I'm very careful, about jumping on new tech too early.

Michael Reimer: 00:08:39

in other words, I will not go on just because, it's easy to get all the hype,

Michael Reimer: 00:08:43

and say, "Oh my God, look at this latest thing," and people hype it up and say, "Oh

Michael Reimer: 00:08:47

my God," they get really crazy with it.

Michael Reimer: 00:08:49

I'm very restrictive on that.

Michael Reimer: 00:08:50

I'd rather let it run in, run through its paces.

Michael Reimer: 00:08:53

a new model comes out, I can't say within 20 hours if it's great or not.

Michael Reimer: 00:08:58

it's gonna take me a week or two, and I'm gonna be the last one to the race,

Michael Reimer: 00:09:01

and I'm c- I'm totally good with that because at the end of the day, I'm not

Michael Reimer: 00:09:06

gonna just switch tech because it's the latest thing that just hit the street.

Michael Reimer: 00:09:10

I'm gonna switch tech if it makes sense to me and my clients, to do

Michael Reimer: 00:09:15

not only financial's one thing.

Michael Reimer: 00:09:16

with AI, people are saying, "Oh, I wanna save tokens." that's the-- in my

Michael Reimer: 00:09:21

eyes, that's the least of my worries.

Michael Reimer: 00:09:23

the amount of money that you're saving on hours and manpower and time, the tokens

Michael Reimer: 00:09:28

are a, a very minuscule part of that.

Michael Reimer: 00:09:31

And I'll spend top dollar on the best models, the more tokens just

Michael Reimer: 00:09:37

to have performance and output.

Michael Reimer: 00:09:40

That's just me.

Michael Reimer: 00:09:41

that's how I r- I do it.

Michael Reimer: 00:09:42

but like I said, there's a lot of hype that people like to say, "Oh

Michael Reimer: 00:09:44

my gosh, like I'm running the latest thing." at the end of the day, maybe

Michael Reimer: 00:09:47

it's gonna last, maybe it won't.

Michael Reimer: 00:09:49

But I think the stable piece here is HighLevel.

Michael Reimer: 00:09:51

I really believe it, and like I said, I wouldn't be here if I didn't,

Michael Reimer: 00:09:55

think so, And, I was talking to them the other day, it's funny, 'cause,

Michael Reimer: 00:09:59

at the beginning of the year they said, "Oh, we're gonna ramp up AI

Michael Reimer: 00:10:01

developers to around 110 AI developers."

Michael Reimer: 00:10:05

And when I spoke to them the other day, they, they said they're gonna keep it

Michael Reimer: 00:10:09

at 40 because they're getting 10X the output by using, five coding tools.

Vit Muller: 00:10:14

yeah.

Vit Muller: 00:10:15

It's unreal.

Vit Muller: 00:10:16

Hey, last time you said building the AI agent is only like one

Vit Muller: 00:10:19

part and the big opportunity is building the system around it.

Vit Muller: 00:10:23

Do you still believe that or has the agent technology now become

Vit Muller: 00:10:26

strong enough to stand on its own?

Michael Reimer: 00:10:28

so I have agents, I'm building agents, and, doing

Michael Reimer: 00:10:31

things a little bit different.

Michael Reimer: 00:10:32

I'm building agents for my own use, not really to sell to clients.

Michael Reimer: 00:10:35

I'm using it to build out things that I didn't think were possible.

Michael Reimer: 00:10:41

But I'm finding that, a lot of the, models have some guardrails that I need

Michael Reimer: 00:10:45

to overcome and, I'm gonna actually for once, because I was very hesitant to do

Michael Reimer: 00:10:50

it, I'm gonna actually invest in hardware.

Michael Reimer: 00:10:53

So I'm gonna do a hybrid model where I'm gonna use some local

Michael Reimer: 00:10:55

models, but yet I'm gonna use some, cloud-based models as well.

Michael Reimer: 00:10:59

And, because you can bundle these subscriptions in pretty reasonably.

Michael Reimer: 00:11:02

But HighLevel's not going anywhere.

Michael Reimer: 00:11:04

I'm us- I'm utilizing that on the back end as well, But I'm

Michael Reimer: 00:11:06

building these agents out.

Michael Reimer: 00:11:08

I'm letting them have a certain amount of latitude, but, you could build them

Michael Reimer: 00:11:13

very responsibly and have checks in place, that makes them, pretty much safe.

Michael Reimer: 00:11:19

I don't allow it to have full access to my email, and they can't

Michael Reimer: 00:11:22

send emails out on be- my behalf.

Michael Reimer: 00:11:24

I'm not doing that.

Michael Reimer: 00:11:25

I wouldn't let HighLevel do that.

Michael Reimer: 00:11:27

I'm not gonna do it with an agent, on its own.

Michael Reimer: 00:11:29

I would always have it maybe draft an email and then that would be it.

Michael Reimer: 00:11:32

I'm not gonna let them spend on my behalf.

Michael Reimer: 00:11:33

Do you know r- right now that Stripe released, you can have an agent

Michael Reimer: 00:11:37

buy stuff on Stripe right now?

Michael Reimer: 00:11:38

Stripe has that capa- capacity.

Michael Reimer: 00:11:40

So I'm not really, I'm not really keen on that yet.

Michael Reimer: 00:11:44

I'm very cautious, but, there's so much they can do.

Michael Reimer: 00:11:47

if it can be done on a computer, you can have an agent do it.

Michael Reimer: 00:11:50

they can browse a computer.

Michael Reimer: 00:11:52

It could, pretty much do any- everything.

Michael Reimer: 00:11:54

I did some testing with Facebook, I had the agent go out and sign up

Michael Reimer: 00:11:57

for its own Facebook account and set up its own profile to, to include

Michael Reimer: 00:12:01

avatar, everything, and join groups.

Michael Reimer: 00:12:03

It does everything.

Michael Reimer: 00:12:04

it's really, it's a wild, it's a wild situation out there.

Michael Reimer: 00:12:07

It's really crazy.

Michael Reimer: 00:12:09

So that's just me.

Michael Reimer: 00:12:11

I'm just building these tools to help myself and, share

Michael Reimer: 00:12:13

them with others if needed,

Vit Muller: 00:12:14

Well, you, you've-- Since I've met you, I can-- I've

Vit Muller: 00:12:18

been seeing you everywhere, so obviously, the way you're explaining

Vit Muller: 00:12:20

it sounds, you're downplaying it.

Vit Muller: 00:12:22

I think, you're-- The stuff that you do is awesome.

Vit Muller: 00:12:25

I don't know if you wanted to share any of the latest stuff since last time

Vit Muller: 00:12:27

we talked that, is notable to mention.

Michael Reimer: 00:12:30

Doing we're just, we're automating our day-to-day

Michael Reimer: 00:12:33

is basically what I'm doing.

Michael Reimer: 00:12:35

And, I don't think, I have a full team.

Michael Reimer: 00:12:37

we have 12 guys that are, guys and girls that are working day and

Michael Reimer: 00:12:40

night, to help our, our community.

Michael Reimer: 00:12:43

Our community's grown from 300, 40, 40 days ago now to 1,500.

Michael Reimer: 00:12:48

And, we're still full service.

Michael Reimer: 00:12:50

AI's not gonna replace any of them.

Michael Reimer: 00:12:52

But, we're in the point now where we're getting them every single employee their

Michael Reimer: 00:12:56

own subscriptions on various products.

Michael Reimer: 00:12:58

And, we're also, like I said, building agents to do things that we don't have

Michael Reimer: 00:13:04

time to do, or we can automate it so we can stay focused on, on other aspects.

Michael Reimer: 00:13:09

So agents building courses can be done easily right now.

Michael Reimer: 00:13:15

one of the big hurdles for me is, is doing screen shares, and

Michael Reimer: 00:13:20

instruction inside HighLevel.

Michael Reimer: 00:13:22

So we're building agents to learn HighLevel inside and out and perform

Michael Reimer: 00:13:26

their own screen shares so they can do recordings and make them visually

Michael Reimer: 00:13:31

appealing and show features, step by step.

Michael Reimer: 00:13:34

So we're building those out.

Michael Reimer: 00:13:35

a lot of course creation,

Vit Muller: 00:13:37

So kind of like customer submits a support request, and we know

Vit Muller: 00:13:41

the quickest way to solve it is just send them a Loom video so that way

Vit Muller: 00:13:44

you can avoid having to have more back and forth, have to avoid, get to avoid

Vit Muller: 00:13:48

not have to have a meeting with them.

Vit Muller: 00:13:49

Loom a lot of times solves it.

Vit Muller: 00:13:51

What you're talking about is the AI would create that Loom

Vit Muller: 00:13:54

video and send it to the customer

Michael Reimer: 00:13:56

Yeah.

Michael Reimer: 00:13:56

And also, create, like if I'm gonna do a course on, voice AI, I can have it

Michael Reimer: 00:14:01

do just the screen recordings for me.

Michael Reimer: 00:14:03

I already have a system built that, my VAs can do screen recordings and, but

Michael Reimer: 00:14:07

then it substitutes my voice in place of theirs and my video in place of theirs.

Michael Reimer: 00:14:11

So they could do a lot of the legwork for me, and then I would just, rebrand those.

Michael Reimer: 00:14:14

But now I want it to do it totally automatic and, learn,

Michael Reimer: 00:14:18

learn HighLevel inside and out.

Michael Reimer: 00:14:20

But it's a challenge because, think about it, Vit, HighLevel changes so

Michael Reimer: 00:14:23

much, there's a learning curve there.

Michael Reimer: 00:14:25

Even the agents can't keep up with that.

Michael Reimer: 00:14:26

I'm putting two agents full-time on just learning HighLevel full-time.

Michael Reimer: 00:14:30

That's all they would do is, know everything about it.

Michael Reimer: 00:14:32

They know how to access help, they know how to do everything, and, I

Michael Reimer: 00:14:36

can direct them to do, exactly that.

Michael Reimer: 00:14:38

We do screen recordings that look amazing

Vit Muller: 00:14:42

Yeah.

Vit Muller: 00:14:42

And customer support is such an important aspect of it all, right?

Vit Muller: 00:14:45

When it comes to adoption.

Vit Muller: 00:14:47

More and more these days, I'm thinking like in terms of, like even my own

Vit Muller: 00:14:50

SaaS, like repositioning it more where I'm no longer going to hide

Vit Muller: 00:14:55

the fact that we are, built on GHL.

Vit Muller: 00:14:57

I'm going to embrace it, that we are built on GHL.

Vit Muller: 00:15:01

And because even-- And the proof is in the pudding.

Vit Muller: 00:15:04

I spoke to a couple of people and they actually told me, we've done

Vit Muller: 00:15:07

that, and we're actually getting more business because HighLevel is now so

Vit Muller: 00:15:11

known, even in the…" what is it?

Vit Muller: 00:15:13

The other day, I had, somebody came over in our old house back in Australia, and

Vit Muller: 00:15:17

they were installing an aircon unit.

Vit Muller: 00:15:19

it was about six months ago.

Vit Muller: 00:15:20

And when they were leaving, I spoke to the guy about, I just mentioned,

Vit Muller: 00:15:24

"Hey, I do this." And "Ah, is it HighLevel?" I'm like, "Yeah."

Vit Muller: 00:15:28

"Oh, we just sign up directly.

Vit Muller: 00:15:29

Yeah, we're just trying to get our head wrapped around it." So when I

Vit Muller: 00:15:32

heard that, I'm like, okay, well, businesses are now going direct as well.

Vit Muller: 00:15:36

Obviously, the second part of it is, are they gonna succeed with

Vit Muller: 00:15:39

without proper support or not?

Vit Muller: 00:15:40

That's another story.

Vit Muller: 00:15:41

But it is, HighLevel is known.

Vit Muller: 00:15:44

It's no longer what is HighLevel, right?

Vit Muller: 00:15:46

building that and changing our branding, brand messaging, at least for us, what

Vit Muller: 00:15:53

I'm planning to do very in the near future, go over my website and go over

Vit Muller: 00:15:57

my marketing messaging, everything, is to highlight that we are a technology

Vit Muller: 00:16:01

platform built on back of HighLevel.

Vit Muller: 00:16:03

We have our own additional tech stack.

Vit Muller: 00:16:05

We have our own proprietary onboarding and support and success, resources and tools.

Vit Muller: 00:16:11

And the basic- basically, the main thing I wanna be known for is we

Vit Muller: 00:16:16

help businesses with adoption of HighLevel, because adoption, still

Vit Muller: 00:16:21

to this day, a lot of businesses who go direct, they struggle with it.

Vit Muller: 00:16:24

There's more and more features being released every day.

Vit Muller: 00:16:26

It's only gonna get harder to really comprehend what can be done with it.

Vit Muller: 00:16:30

Yes, you can do some basic stuff, but then very quickly, then you're gonna be

Vit Muller: 00:16:34

like, "What am I paying for if I'm not fully utilizing all these other things?"

Vit Muller: 00:16:37

And you're gonna get lost in the weeds.

Vit Muller: 00:16:39

Not to mention, if you're a plumber or if you've got your day-to-day job,

Vit Muller: 00:16:42

you shouldn't really try and have to get your head wrapped around it.

Vit Muller: 00:16:45

Have somebody in your corner.

Vit Muller: 00:16:46

So I think positioning ourselves as we are a provider of HighLevel, and we

Vit Muller: 00:16:52

help you adopt it, we're in your corner and we're local, I think it'll work

Michael Reimer: 00:16:57

Yeah, for sure.

Michael Reimer: 00:16:58

I used to, I used to try to hide it and be like, "Oh, what do you use?" And be

Michael Reimer: 00:17:02

like, "Oh, it's our own system." but, let's face it, all it takes is a few

Michael Reimer: 00:17:06

minutes and you go on Google and put a few things in, and all of a sudden

Michael Reimer: 00:17:09

they're already gonna know that you're on, using HighLevel on the backend.

Michael Reimer: 00:17:12

So I don't hide it at all.

Michael Reimer: 00:17:15

I wear a hat that says HighLevel pretty much almost every single day.

Michael Reimer: 00:17:18

I've met, some of my biggest clients as a result of that, just wearing a hat.

Michael Reimer: 00:17:22

And, my, my law clients, our biggest client, and we met them by accident

Michael Reimer: 00:17:28

just by wearing a hat because they signed up just like you said, and they

Michael Reimer: 00:17:30

had nowhere to turn a week before.

Michael Reimer: 00:17:32

So I agree with you.

Michael Reimer: 00:17:34

I don't hide it.

Michael Reimer: 00:17:35

I just basically tell them like, "Listen, HighLevel's the bus, but we're the driver

Michael Reimer: 00:17:38

and we," like you said, "we have systems that we bolt onto HighLevel, and we do it

Michael Reimer: 00:17:43

either custom or, semi-custom for you and make it, effective." But also, like I've

Michael Reimer: 00:17:48

noticed like now, we he- we're helping so many agency owners, people that wanna…

Michael Reimer: 00:17:53

why do people wanna use HighLevel?

Michael Reimer: 00:17:54

Well, they're sick of working for somebody else perhaps, or, they're a stay-at-home

Michael Reimer: 00:17:58

mom and they wanna do a side hustle or, whatever the reason is, they wanna

Michael Reimer: 00:18:02

own their own business, they wanna have freedom or, supplement their day job.

Michael Reimer: 00:18:06

there's a lot of reasons why people do it, but, they're basically becoming

Michael Reimer: 00:18:09

agencies, and, that's what we're, that's what pretty much that's who

Michael Reimer: 00:18:12

we're helping for the most part.

Michael Reimer: 00:18:14

Yeah, we're doing some direct businesses for sure, but now it

Michael Reimer: 00:18:17

seems like most of the people we're helping are agency owners that are,

Michael Reimer: 00:18:21

looking to start their own business, and expand that, for their own use.

Michael Reimer: 00:18:25

But, it's amazing.

Michael Reimer: 00:18:26

Like I said, features are coming out rapid fire.

Michael Reimer: 00:18:29

I've never seen anything like it.

Michael Reimer: 00:18:30

it's every day now there's eight features every single day.

Michael Reimer: 00:18:34

And I know when my head is spinning when I see them coming in all day long, that

Michael Reimer: 00:18:39

I know what a new user must feel like.

Michael Reimer: 00:18:41

They're probably like, "Oh my gosh, I don't even know what to do." And, I'll

Michael Reimer: 00:18:45

never forget, and I think you just touched on a bit, is like when I first saw it, I

Michael Reimer: 00:18:48

haven't been u-using the p-platform nearly as long as you are, but, I'll never forget

Michael Reimer: 00:18:53

when I first opened it and I was like so overwhelmed and I did the same thing

Michael Reimer: 00:18:56

that I see a lot of agency owners do.

Michael Reimer: 00:18:58

They binge on YouTube, and they try to struggle and figure it out themselves.

Michael Reimer: 00:19:02

I knew right then and there, there was just so many conflicts of information.

Michael Reimer: 00:19:07

I said, "The only way I'm gonna do this," and because I'm very stringent, is I

Michael Reimer: 00:19:10

signed up for the admin program, and that's really what got me over the hump.

Michael Reimer: 00:19:14

It just basically… I know it's so silly, but it's $97 a month.

Michael Reimer: 00:19:18

It's not a huge amount of money, but when you put a couple of bucks on

Michael Reimer: 00:19:21

the line and you say, "Listen, I'm paying for this and I wanna utilize

Michael Reimer: 00:19:24

it, it's gonna get me through," and I passed the test and, I already knew

Michael Reimer: 00:19:29

right then and there, this is amazing.

Michael Reimer: 00:19:31

But I already knew when I s- when I passed that test, I knew

Michael Reimer: 00:19:33

I wasn't a HighLevel expert.

Michael Reimer: 00:19:35

'Cause if you think you're a HighLevel expert when you pass

Michael Reimer: 00:19:37

that exam, you're sadly mistaken.

Michael Reimer: 00:19:40

So to me, that was just a touch of the, that's just the tip of the iceberg.

Michael Reimer: 00:19:44

And then if you think you're ever, if-- I kid about this, but it's really true.

Michael Reimer: 00:19:49

HighLevel doesn't know everything about HighLevel, and they're

Michael Reimer: 00:19:52

developing it, So that's almost a joke, but it's really honest.

Michael Reimer: 00:19:55

they don't even know, because I've taught them things and they've taught

Michael Reimer: 00:19:57

me things and, you've taught me things and I probably taught you things.

Michael Reimer: 00:20:00

So that's just how it is.

Michael Reimer: 00:20:01

And, it's such a massive, product and it's so ultra-flexible that, you'll

Michael Reimer: 00:20:07

never know everything about it.

Michael Reimer: 00:20:08

And quite frankly, I probably wouldn't be sitting here if it was so easy to

Michael Reimer: 00:20:12

master, because I would be bored already.

Michael Reimer: 00:20:15

And, and if it was so easy to master, wouldn't everyone do it?

Michael Reimer: 00:20:17

And we'd have everyone doing it, right?

Michael Reimer: 00:20:19

But it's, it's semi-custom for the most part, and there's a lot of

Michael Reimer: 00:20:24

opportunities for people, not only their own business, but to start their

Michael Reimer: 00:20:27

own business, selling to others, So

Vit Muller: 00:20:30

Yeah.

Vit Muller: 00:20:31

Now there is an interesting thing with HighLevel I've noticed,

Vit Muller: 00:20:33

certain tools are getting easier to use or easy to understand, right?

Vit Muller: 00:20:38

They're doing a really good job at explaining when you, say, for the first

Vit Muller: 00:20:42

time you land on, say, automations page, as a feature and there's no

Vit Muller: 00:20:46

automation, you got this little like a starting tutorial, right?

Vit Muller: 00:20:50

So it makes it easier for people to understand and adopt it to a point where

Vit Muller: 00:20:54

certain things becoming quite easy to use.

Vit Muller: 00:20:57

where do you think agencies w- will still have leverage, in the coming

Vit Muller: 00:21:01

months and years if HighLevel keeps making these tools easier to use?

Michael Reimer: 00:21:05

I think there's still gonna be a market for this.

Michael Reimer: 00:21:07

There's people that don't wanna touch this.

Michael Reimer: 00:21:09

There's people that are not as tech-savvy as the current user

Michael Reimer: 00:21:13

base that's using this product.

Michael Reimer: 00:21:15

we surround ourselves with high-level users, so we think everyone is

Michael Reimer: 00:21:19

at that level of experience and, and that are that tech-savvy.

Michael Reimer: 00:21:22

But there's a lot of people that are not, and, they're always gonna be out there.

Michael Reimer: 00:21:26

The other thing is, they're sprinkling all these AI features, as I mentioned

Michael Reimer: 00:21:29

when we started the episode.

Michael Reimer: 00:21:31

they're sprinkling all these features throughout.

Michael Reimer: 00:21:33

I use them myself, and, I use it to make my team-- make my life

Michael Reimer: 00:21:37

easier and my team's life easier.

Michael Reimer: 00:21:39

And I'll give you an example because I know you're really

Michael Reimer: 00:21:42

good at workflows, right?

Michael Reimer: 00:21:44

Well, I try to dream up, crazy ideas and make them a reality.

Michael Reimer: 00:21:49

that's kinda what I try to do.

Michael Reimer: 00:21:51

I have a problem, I'm gonna solve it, and let's just say it's a workflow.

Michael Reimer: 00:21:54

I get up early, I'm having my coffee, I dream up this crazy idea.

Michael Reimer: 00:21:57

Well, in the past, I would have to relay that to my team and say: "Hey,

Michael Reimer: 00:22:01

guys, this is what I'm thinking." And what they produce is totally

Michael Reimer: 00:22:05

different than what's in my head.

Michael Reimer: 00:22:06

I use a hybrid approach.

Michael Reimer: 00:22:08

I will go in there, I will document it, on a Word doc for my own use.

Michael Reimer: 00:22:12

I'll go in there, I will, put it into the AI workflow builder, which has come

Michael Reimer: 00:22:17

a long way, really a long way, and I'll get it about 90 to 95% there, and then

Michael Reimer: 00:22:23

I'll tell my team, "Hey, guys, it's done.

Michael Reimer: 00:22:25

I named it.

Michael Reimer: 00:22:26

It's in draft.

Michael Reimer: 00:22:27

You guys take it from here and get it operational." And, there's no

Michael Reimer: 00:22:31

confusion, and it works out so well.

Michael Reimer: 00:22:33

And that's, almost everything we're doing now is almost like a hybrid approach.

Michael Reimer: 00:22:36

So it save us so much time, Vit.

Michael Reimer: 00:22:39

and the products are getting better and, what's coming in the future here pretty

Michael Reimer: 00:22:43

quickly, I don't know if you've seen it, but they, they've re- they're reworking,

Michael Reimer: 00:22:48

Agent Studio, not to be confused with AI Studio, the Vibe Code Builder, which is

Michael Reimer: 00:22:52

doing the f- websites and funnel pages.

Michael Reimer: 00:22:55

the Agent Studio, totally redoing it, and, I got a glimpse of that, last week.

Michael Reimer: 00:23:01

And, I think everyone's gonna be pleasantly surprised when that comes

Michael Reimer: 00:23:05

out because it's truly amazing.

Michael Reimer: 00:23:08

They're gonna have over 650 skills built into that A- Ask AI feature, and, that

Michael Reimer: 00:23:14

Ask AI is gonna be a major component of this product, and I think you guys will be

Michael Reimer: 00:23:18

blown away when you see it, 'cause I was

Vit Muller: 00:23:20

The one thing with the Agent Studio, which has always been--

Vit Muller: 00:23:23

I've been curious why wouldn't they have done it directly inside workflows?

Vit Muller: 00:23:27

Why wouldn't they merge the two together?

Vit Muller: 00:23:29

Because you're in the Agent Studio and your agent's doing certain

Vit Muller: 00:23:32

things, but what if it had the workflow actions that we're used to,

Vit Muller: 00:23:36

you could, that makes sense, right?

Vit Muller: 00:23:39

Like, why wouldn't it be bundled

Michael Reimer: 00:23:41

Yeah, you're gonna start seeing a lot of that now.

Michael Reimer: 00:23:42

So they're gonna, they're taking that product to the next level.

Michael Reimer: 00:23:45

it was a very difficult-- it was a good product if you really

Michael Reimer: 00:23:48

spent the time and figured it out.

Michael Reimer: 00:23:50

But it was, it was a difficult learning to learn it.

Michael Reimer: 00:23:53

it was a really challenging… I'm pretty tech-savvy, but what I really

Michael Reimer: 00:23:57

liked about it is that you could bring in virtually any outside system, but now

Michael Reimer: 00:24:02

you're gonna be able to do it with ease.

Michael Reimer: 00:24:04

So what's coming out in the next, hopefully in the next couple of

Michael Reimer: 00:24:07

weeks, is gonna be truly amazing.

Michael Reimer: 00:24:10

And I think, just like AI Studio, it's still in beta.

Michael Reimer: 00:24:13

it'll be in beta when it comes out, but it's never, it's not done.

Michael Reimer: 00:24:17

it's gonna be more and more features.

Michael Reimer: 00:24:19

I tested Agent Stu- I tested AI Studio, the builder, the web page builder

Michael Reimer: 00:24:24

and all that, before it was released.

Michael Reimer: 00:24:26

It was a fraction of what it is now, and they're releasing

Michael Reimer: 00:24:31

daily updates on that product.

Michael Reimer: 00:24:34

So, I used to… It's so funny.

Michael Reimer: 00:24:36

I used to think HighLevel was crazy.

Michael Reimer: 00:24:39

they would do this skateboard model that everyone talks about,

Michael Reimer: 00:24:42

and some people knock them.

Michael Reimer: 00:24:44

But, I've been doing a lot of app development, both on iOS and, Windows,

Michael Reimer: 00:24:50

for, and Play Store, Google Play Store, App Store, Apple App Store.

Michael Reimer: 00:24:55

And, I try to test everything to get it perfect, and, it's virtually impossible.

Michael Reimer: 00:25:00

So they're actually smart because if they're vibe coding, they

Michael Reimer: 00:25:04

basically do their round of testing.

Michael Reimer: 00:25:06

They have a senior engineer look at that, and then they put it on the street.

Michael Reimer: 00:25:09

And the only really way to get, real feedback is put it on the street, let

Michael Reimer: 00:25:13

people beat it up, give them feedback.

Michael Reimer: 00:25:15

And when you're vibe coding, when you're getting those problems

Michael Reimer: 00:25:18

coming in, it's easy to fix.

Michael Reimer: 00:25:20

But they could spend years trying to, some of these complex features to, to

Michael Reimer: 00:25:24

test them before they release them.

Michael Reimer: 00:25:25

It would never happen.

Michael Reimer: 00:25:27

So I used to knock them.

Michael Reimer: 00:25:29

I didn't used to knock them, but I see a lot of people knocking them, because they

Michael Reimer: 00:25:32

think it's re- being released too early.

Michael Reimer: 00:25:34

But actually, they're pretty smart in the long run because they get to

Michael Reimer: 00:25:38

the end goal a lot faster, and they use a lot of us in the beta phase or

Michael Reimer: 00:25:42

alpha and beta phase to get there.

Michael Reimer: 00:25:45

it's pretty, pretty smart.

Vit Muller: 00:25:47

Having said that though, I have noticed that it's

Vit Muller: 00:25:51

not much of a skateboard anymore when it comes to new releases.

Vit Muller: 00:25:54

it's a little bit further beyond, beyond that.

Vit Muller: 00:25:56

even Robin, he said or Varun's actually really active in the

Vit Muller: 00:25:59

community recently, which I really like, and he's like: "Yeah, guys,

Michael Reimer: 00:26:02

Me too

Vit Muller: 00:26:03

I know how we've been doing it over the years, skateboard,

Vit Muller: 00:26:05

but these days we generally release something that's more like a car."

Michael Reimer: 00:26:10

yeah, I agree

Vit Muller: 00:26:12

that's thanks to the volume and how many staff members and they got--

Vit Muller: 00:26:15

they now have that infrastructure to do that and still maintain that speed.

Vit Muller: 00:26:19

So it's interesting.

Vit Muller: 00:26:20

But, back to you.

Vit Muller: 00:26:21

In terms of, what you've become really known for in the community and how

Vit Muller: 00:26:25

you've, at least how I've seen it, you rise to the top, but you've been very

Vit Muller: 00:26:29

helpful, sharing what's been working for you with voice AI originally, right?

Vit Muller: 00:26:34

Now, last year, you and I, we had a bunch of, one-to-one meetings as well

Vit Muller: 00:26:38

and also on the podcast, and I know you've been big on the quality, of

Vit Muller: 00:26:43

the voice AI agents that you put out, but the way you've been doing it, at

Vit Muller: 00:26:47

least the way I remember you saying it, is you just spend a lot of rounds of

Vit Muller: 00:26:52

calls with the voice AI and you just, like that's how you've been doing it.

Vit Muller: 00:26:55

Is that how you still do it?

Vit Muller: 00:26:56

Because that cannot be scalable

Michael Reimer: 00:26:59

I still do that.

Michael Reimer: 00:27:00

I still, we do a lot of calls.

Michael Reimer: 00:27:02

we have our own little methodology.

Michael Reimer: 00:27:04

So essentially, I can ramp up a voice agent in probably, on average

Michael Reimer: 00:27:10

15 minutes to 30 minutes, right?

Michael Reimer: 00:27:13

But then I would probably take another half an hour just to, test it.

Michael Reimer: 00:27:17

And my methodology is, very simple.

Michael Reimer: 00:27:21

So we have our prompt and we have the business, and we start the call, and maybe

Michael Reimer: 00:27:26

the first call only lasts 10 seconds.

Michael Reimer: 00:27:28

Maybe I never even get through the first message, but I'm gonna stop and I'm gonna

Michael Reimer: 00:27:31

fix it, and then I'm gonna keep going until I've been through the entire call.

Michael Reimer: 00:27:35

Then I'm gonna, I'm gonna go through and I'm gonna pretend I'm a customer

Michael Reimer: 00:27:39

and I'm gonna go through each lane.

Michael Reimer: 00:27:40

So if it's somebody who says, "Hey, listen, I need to make an appointment for

Michael Reimer: 00:27:43

a new s- XYZ," I'm gonna go through that.

Michael Reimer: 00:27:45

If somebody has to escalate to a human, I'm gonna do that.

Michael Reimer: 00:27:48

I'm gonna test every aspect of that.

Michael Reimer: 00:27:50

And then my final round of testing, and I do it a little different, is, I

Michael Reimer: 00:27:55

call it a stress test, but basically I don't care what the agent says on

Michael Reimer: 00:27:58

the other line, on the other side.

Michael Reimer: 00:28:00

I just basically rapid fire every single question, about that company off the

Michael Reimer: 00:28:04

knowledge base or, in the prompt or anything in general about the company.

Michael Reimer: 00:28:09

So I ask it like, "Hey, where do I park when I get there?

Michael Reimer: 00:28:11

What do I do?

Michael Reimer: 00:28:12

What… Are you open Saturdays?

Michael Reimer: 00:28:13

Are you open Sundays?

Michael Reimer: 00:28:14

Are you open during the week?

Michael Reimer: 00:28:15

What's the…" and just rapid fire them.

Michael Reimer: 00:28:17

And then, it's the same thing as HighLevel though.

Michael Reimer: 00:28:20

we're gonna release it to the wild and people are gonna talk to it

Michael Reimer: 00:28:23

totally different than I talk to it.

Michael Reimer: 00:28:25

So we're very careful about monitoring for the first, seven days and,

Michael Reimer: 00:28:29

listening to those voice calls and make sure that everything is getting

Michael Reimer: 00:28:34

picked up like we imagined it to because sometimes you could be off.

Michael Reimer: 00:28:38

people are talking to it from a different approach.

Michael Reimer: 00:28:41

And then, I would caution everybody to do that because, I w- I try to

Michael Reimer: 00:28:44

catch it before the client catches it.

Michael Reimer: 00:28:46

I don't want the client catching it.

Michael Reimer: 00:28:48

I'd rather fix it quickly.

Michael Reimer: 00:28:50

and pay attention.

Michael Reimer: 00:28:51

keep the recordings on and pay attention.

Michael Reimer: 00:28:53

see if every call's getting transferred to a human, you got a problem.

Michael Reimer: 00:28:57

Because, we want 80% to 90% of the call, the calls to be handled by AI, and if

Michael Reimer: 00:29:01

we're transferring to a human every single call, then there's an issue.

Michael Reimer: 00:29:04

So either you missed something, in the prompting or something's not right.

Michael Reimer: 00:29:09

the other thing is that people, just a tip for the audience here, a lot of

Michael Reimer: 00:29:12

people don't realize, but, if you're gonna keep recording on and you're gonna

Michael Reimer: 00:29:16

keep recording forever and ever, you're racking up unnecessary expenses because

Michael Reimer: 00:29:21

HighLevel will charge you for that.

Michael Reimer: 00:29:22

and rightly you're using their space.

Michael Reimer: 00:29:25

so I would toggle that little toggle on that, deletes the

Michael Reimer: 00:29:28

recordings after 90 days for sure.

Michael Reimer: 00:29:31

and then if you don't, if you don't need to record them after that,

Michael Reimer: 00:29:33

then you can totally turn that off.

Michael Reimer: 00:29:35

But I like having the recordings for reference, but definitely toggle that on,

Vit Muller: 00:29:39

So the framework, to recap, the framework is you go through all the

Vit Muller: 00:29:42

different scenarios that are typical from what people might be asking about.

Vit Muller: 00:29:47

that's a no-brainer, and it's a good framework because it's pretty easy to

Vit Muller: 00:29:51

follow regardless of what business is.

Vit Muller: 00:29:54

Then you go through round of testing on the voice until you get to the end of

Vit Muller: 00:29:58

the conversation fully without a glitch.

Vit Muller: 00:30:00

then you see if it trips up on a knowledge base, and then you do the first week of

Vit Muller: 00:30:05

proac- like monitoring, the conversation.

Vit Muller: 00:30:08

So basically up to-- from the point of somebody requesting AI

Vit Muller: 00:30:12

to get billed, you go through the fulfillment, the first seven days done.

Vit Muller: 00:30:16

It's all about being proactive.

Vit Muller: 00:30:17

And then do I understand correctly then to make it scalable, then it turns into

Vit Muller: 00:30:20

being more reactive when if the customer finds something they can reach out?

Vit Muller: 00:30:24

Because you can't monitor it forever, right?

Michael Reimer: 00:30:26

no.

Michael Reimer: 00:30:26

But we, the other thing is if HighLevel makes some drastic changes, we'll

Michael Reimer: 00:30:30

definitely take a peek at that and make sure that we're not having an effect.

Michael Reimer: 00:30:34

But, also, there's a couple of key things here that we need to make

Michael Reimer: 00:30:37

sure that the c- clients know.

Michael Reimer: 00:30:39

and also, your listeners too, if they're gonna be selling this as a service, one

Michael Reimer: 00:30:44

of the big things that these clients have an issue with is, what you love

Michael Reimer: 00:30:48

is monthly reoccurring revenue, right?

Michael Reimer: 00:30:50

So they treat people that are selling voice agents almost like a web host.

Michael Reimer: 00:30:55

So if you're not proactive on that, when you do your first discovery call

Michael Reimer: 00:30:58

and let them know, "Listen, we're not asleep at the wheel here. We have to

Michael Reimer: 00:31:02

be proactive and keep an eye on this." This is not like a website where you

Michael Reimer: 00:31:06

build the website, you're hosting it, and no one's touching it until

Michael Reimer: 00:31:09

the client calls you to make changes.

Michael Reimer: 00:31:11

It doesn't work like that.

Michael Reimer: 00:31:12

I would suggest a monthly review and, just run through it and

Michael Reimer: 00:31:16

make sure there's no issues.

Michael Reimer: 00:31:18

But, also set the expectation, early on that, if you don't, if you don't

Michael Reimer: 00:31:23

want us to touch it, you're gonna have a car with no wheels in six months

Michael Reimer: 00:31:26

because AI is changing every single day.

Michael Reimer: 00:31:29

HighLevel's changing rapidly.

Michael Reimer: 00:31:31

there may be new features that you'd want implemented, and we would do that for you.

Michael Reimer: 00:31:35

So those are all things to think about.

Michael Reimer: 00:31:37

And, like I said, their main heartache is not paying you for the setup.

Michael Reimer: 00:31:41

People don't have a problem with that fi- psychologically, 'cause

Michael Reimer: 00:31:44

they know it's like a semi-custom product you're selling them.

Michael Reimer: 00:31:47

But they do have a problem when you say, "I'm gonna charge you

Michael Reimer: 00:31:50

every month," 'cause they think you're getting paid to do nothing.

Michael Reimer: 00:31:53

And, even after you collect your first payment, it's important that you set

Michael Reimer: 00:31:58

up a process in your company, in your agency, to notify the client with a

Michael Reimer: 00:32:03

report at the end of the month and say, "Hey, listen, we handled this many calls.

Michael Reimer: 00:32:06

We booked this many appointments.

Michael Reimer: 00:32:07

we're doing our thing on the back end.

Michael Reimer: 00:32:09

Even though, you think we're sleeping, we're really not." So give them

Michael Reimer: 00:32:12

that data because they're quick to realize that they're paying you,

Michael Reimer: 00:32:15

but they forget what you're doing.

Michael Reimer: 00:32:17

try to keep them abreast and let them know, with data that you're

Michael Reimer: 00:32:21

actually monitoring and taking care of their business because

Vit Muller: 00:32:25

back in 2020 or 2021 it was, on my other podcast that I

Vit Muller: 00:32:29

had, is when I had Shaun Clark on.

Vit Muller: 00:32:32

he was, on one of my interviews and he said this, when he ran his old business,

Vit Muller: 00:32:36

Invoice Sherpa, which was business to remind people about their upcoming

Vit Muller: 00:32:41

invoices being overdue, simple business.

Vit Muller: 00:32:44

But what he found, I don't know if it was that business or another business

Vit Muller: 00:32:47

that he had, but he said that, the one thing that he found that in-increa-

Vit Muller: 00:32:52

like, significantly decreased his churn was automatic reporting to his customers

Vit Muller: 00:32:58

about just the activity, what's happening.

Vit Muller: 00:33:00

so I believe it.

Vit Muller: 00:33:01

now, HighLevel has the account reporting, which has been brilliant.

Vit Muller: 00:33:05

I've seen something about conversation or voice reporting,

Vit Muller: 00:33:08

reporting specifically as well.

Vit Muller: 00:33:10

I don't know if I was dreaming or not, but is… How do you do it?

Michael Reimer: 00:33:13

Yeah, you can, you could, you could pull a lot of that data.

Michael Reimer: 00:33:16

you can, see how many calls there were, how many peop- so if you go to

Michael Reimer: 00:33:19

that dashboard on the voice section, it'll see, you'll see a section

Michael Reimer: 00:33:23

that says triggers as an example.

Michael Reimer: 00:33:24

It'll tell you every trigger that was triggered, every action that was done.

Michael Reimer: 00:33:28

So you can do that very easily.

Michael Reimer: 00:33:29

You can do that for the month and, generate a report pretty simply.

Michael Reimer: 00:33:33

and you could almost, automate that as well.

Michael Reimer: 00:33:36

You can use, you could take a screenshot of that dashboard and have, any one

Michael Reimer: 00:33:39

of the AI providers, build you a quick overview report and just keep

Michael Reimer: 00:33:43

recycling that for your customers.

Michael Reimer: 00:33:45

Pretty simple to do.

Michael Reimer: 00:33:47

as they keep increasing, the endpoints that they're, tying into, the MCP

Michael Reimer: 00:33:52

server, I bet you're gonna see more and more of that to be just totally,

Michael Reimer: 00:33:56

easier and easier as we go along.

Michael Reimer: 00:33:57

But it could be done now, But it may take a little bit of more legwork,

Michael Reimer: 00:34:01

but it could definitely be done now.

Michael Reimer: 00:34:02

But yeah, I think that's important is that you have to set the expectation

Michael Reimer: 00:34:06

when, before you even take their first deposit and then do it after, because

Michael Reimer: 00:34:11

if you don't, they're gonna leave.

Michael Reimer: 00:34:12

And then, a lot… I've seen people that came to me and, I said, "Oh, how

Michael Reimer: 00:34:16

is it going? You got your first client?"

Michael Reimer: 00:34:18

They're like, "Yeah." And I said, "How much did you charge them for the

Michael Reimer: 00:34:20

setup?" And their setup was reasonable.

Michael Reimer: 00:34:22

And I said, "Well, how much are you charging them

Michael Reimer: 00:34:23

monthly?" And I was blown away.

Michael Reimer: 00:34:25

I was like… And some people would say, "Oh my God, that's so great.

Michael Reimer: 00:34:28

you're getting a massive monthly reoccurring revenue on this client."

Michael Reimer: 00:34:33

But, I, I have to almost think that would be short-lived.

Michael Reimer: 00:34:36

you have to be, responsible on that monthly figure because that's what

Michael Reimer: 00:34:39

people get heartache over, from what I've seen, I like, I think we mentioned

Michael Reimer: 00:34:44

this on the last time I was here.

Michael Reimer: 00:34:45

I don't know if I did or not, but we try to bundle it into, five

Michael Reimer: 00:34:48

distinct services as one product.

Michael Reimer: 00:34:51

And, all of the things that we bundle into one product is a money maker for people.

Michael Reimer: 00:34:56

And, and it's easy to deploy every single time.

Michael Reimer: 00:34:59

It's simple.

Michael Reimer: 00:35:00

this, the, my staff can do it easily, and, it's repeatable, and, it fits

Michael Reimer: 00:35:05

98% of the businesses out there.

Michael Reimer: 00:35:07

So we don't even niche down.

Michael Reimer: 00:35:08

A lot of people in HighLevel are like, "Oh, niche down," and, "You could

Michael Reimer: 00:35:11

be the voice guy for electricians."

Michael Reimer: 00:35:12

Well, it takes me the same amount of work to deal with a voice agent

Michael Reimer: 00:35:16

from electrician today to a plumber tomorrow, to an AC guy, to a roof

Michael Reimer: 00:35:19

guy, to a guy cleaning swimming pools.

Michael Reimer: 00:35:21

It's the same thing for me.

Michael Reimer: 00:35:23

we don't have to, I don't have to know everything about being an electrician

Michael Reimer: 00:35:26

to do these five things that we do, and that's database reactivation, reputation

Michael Reimer: 00:35:32

management voice AI, conversational AI, and back up their website with,

Michael Reimer: 00:35:37

workflows to, speed the lead and just get some automation on their website.

Michael Reimer: 00:35:41

If you do those things, it'll do every business, and then guess

Michael Reimer: 00:35:45

what happens after that, Vit?

Michael Reimer: 00:35:47

They're gonna ask you to do more work.

Michael Reimer: 00:35:48

That's a foot in the door almost.

Michael Reimer: 00:35:49

And then you have to make the edu- we s- we t- we were talking before this podcast.

Michael Reimer: 00:35:53

At that point, you have to make an educated decision.

Michael Reimer: 00:35:55

You have to say, "Listen, do I wanna take on this extra work even though it's

Michael Reimer: 00:35:59

a big paycheck and stop from what I'm doing over and over again and get lured

Michael Reimer: 00:36:03

into that? or would you rather just stay focused on what you do and handle 10 more

Michael Reimer: 00:36:07

of these and have less headache?" And more hair than me and you have, right?

Vit Muller: 00:36:11

That's important distinction.

Vit Muller: 00:36:13

not about the hair, but

Michael Reimer: 00:36:14

Yeah

Vit Muller: 00:36:15

de-deciding on the model because, I am, I'm a big fan of that

Vit Muller: 00:36:19

model too, where the first layer is the scalable layer, and then the second

Vit Muller: 00:36:25

layer is the optional layer and, you know, it's also making it easier for,

Vit Muller: 00:36:30

acquisition of new customers if it's a, if it's an easy way to get in and

Vit Muller: 00:36:33

easy to fulfill on the front end.

Vit Muller: 00:36:36

Because like I said, it give them quick wins.

Vit Muller: 00:36:38

they're excited.

Vit Muller: 00:36:39

oftentimes it's enough.

Vit Muller: 00:36:40

not everybody needs super custom stuff or advanced stuff.

Vit Muller: 00:36:44

but if you do have skills and those customers come, then that's

Vit Muller: 00:36:48

a nice little extra cream on top.

Vit Muller: 00:36:49

So for sure.

Vit Muller: 00:36:50

I was gonna pick your brain on, what do you think… so we talked about, voice.

Vit Muller: 00:36:55

I know conversation AI is another one that we talked about last year

Vit Muller: 00:36:58

and, the big thing was, and I s- I'd still think to this day, CloseBot

Vit Muller: 00:37:05

being, more, a premium option.

Vit Muller: 00:37:08

but what do you think, like in terms of agency, in terms of high level, the AI

Vit Muller: 00:37:13

features that agencies should explore?

Michael Reimer: 00:37:16

I guarantee almost every user that's listening to this

Michael Reimer: 00:37:19

episode is not using As- Ask AI enough because it's very powerful.

Michael Reimer: 00:37:25

It'll set up your brand board.

Michael Reimer: 00:37:26

It could build courses for you in your communities.

Michael Reimer: 00:37:29

It's just so many things.

Michael Reimer: 00:37:30

honestly, I go into there, pretty regularly, like maybe every two weeks,

Michael Reimer: 00:37:35

and I tell it to give me a list of what it can do, and that list is growing.

Michael Reimer: 00:37:38

That'll tell you what-- It'll tell you exact… Ask AI to tell you what it can

Michael Reimer: 00:37:42

do, and that list is, constantly growing.

Michael Reimer: 00:37:45

But I think that feature you're gonna see on steroids here very quickly.

Michael Reimer: 00:37:49

the voice stuff is o- obviously, growing, and they're doing a really

Michael Reimer: 00:37:52

great job with that, building on, on top of that current product.

Michael Reimer: 00:37:56

remember that product two years ago?

Michael Reimer: 00:37:57

You couldn't even book to a calendar.

Michael Reimer: 00:37:59

You had to send a link, but now we're booking to 30 calendars, and

Michael Reimer: 00:38:02

we're, we had, we went from, what, 20 voices, now we're at like 320 voices.

Michael Reimer: 00:38:07

it keeps getting better and better.

Michael Reimer: 00:38:10

the conversational AI, layer is doing much better as well.

Michael Reimer: 00:38:13

the program manager there did a, is doing a great job.

Michael Reimer: 00:38:17

they just redid the UI/UX for that, two days ago, and it's s- very

Michael Reimer: 00:38:22

similar to the voice product now.

Michael Reimer: 00:38:24

So they changed that and, that's getting better.

Michael Reimer: 00:38:27

they're not stopping.

Michael Reimer: 00:38:28

It's just gonna continue to get better and better.

Michael Reimer: 00:38:30

And I agree with you, CloseBot is a great product.

Michael Reimer: 00:38:32

the team over there does a wonderful job.

Michael Reimer: 00:38:34

There's not even a dispute about that.

Michael Reimer: 00:38:37

But there's a lot of people that may not need all those features

Michael Reimer: 00:38:41

and functions that are out there.

Michael Reimer: 00:38:43

They just wanna have it, handle the ma- you know…

Michael Reimer: 00:38:46

They're, HighLevel's building it for the majority, so that's what they're doing.

Michael Reimer: 00:38:50

but there's a lot of little features that people don't realize that are

Michael Reimer: 00:38:53

built into some of these bigger… And I said, I just mentioned it before.

Michael Reimer: 00:38:56

I said, "Oh, we do reputation management." Well, people think, "Oh,

Michael Reimer: 00:39:00

you're just gonna handle reviews."

Michael Reimer: 00:39:01

Well, that's one little piece of it.

Michael Reimer: 00:39:03

people, they don't respond to reviews obviously, but HighLevel now you can go

Michael Reimer: 00:39:07

retroactive on responding to reviews.

Michael Reimer: 00:39:09

So if you get a client that hasn't responded to reviews in three

Michael Reimer: 00:39:11

years, you can go back and do that.

Michael Reimer: 00:39:13

But more often, m- better than that, you could put a widget on

Michael Reimer: 00:39:16

their website and you can post it to their social media on autopilot.

Michael Reimer: 00:39:20

You could set that up once for your client and never touch it again,

Michael Reimer: 00:39:23

and I haven't touched mine in a year, and, it's doing its thing.

Vit Muller: 00:39:27

the big thing about reputation and reviews is you need to leverage it.

Vit Muller: 00:39:33

you need to show it everywhere.

Vit Muller: 00:39:35

Because if there's one thing that improves conversion out of any things,

Vit Muller: 00:39:39

anything else, is the social proof.

Vit Muller: 00:39:42

So if you can leverage every single Google review through

Vit Muller: 00:39:45

socials, you could automate it.

Vit Muller: 00:39:48

now with video testimonials, you could automate that all the way down to you

Vit Muller: 00:39:52

now have a video widget, so every new testimonial just shows up on the website.

Vit Muller: 00:39:56

I think that's the missing point.

Vit Muller: 00:39:57

A lot of people think, "Oh, it's great for, SEO, for your Google if

Vit Muller: 00:40:00

you get more reviews and all that."

Vit Muller: 00:40:02

That's totally true.

Vit Muller: 00:40:03

but the only people who will see it is if they're searching for your business.

Vit Muller: 00:40:06

But there are people who are checking you online.

Vit Muller: 00:40:09

They're… or they're landing on your website because now they're

Vit Muller: 00:40:12

maybe in a consideration/decision mode as far as funnel goes.

Vit Muller: 00:40:16

you want to make sure that you have a system that continually shows those

Vit Muller: 00:40:20

new, fresh five-star reviews there, and just leverage the heck out of it.

Vit Muller: 00:40:24

if you got a really good, well-written one, turn it into a full case study,

Vit Muller: 00:40:28

put it into your lead nurture, or reach out to the client and say, "Hey, could

Vit Muller: 00:40:32

I do one day, come to you and for one day just bring my video crew and we'll

Vit Muller: 00:40:36

just shoot a proper big testimonials?

Vit Muller: 00:40:39

Because obviously you've, you took the extra time and you

Vit Muller: 00:40:41

wrote this long review on Google.

Vit Muller: 00:40:44

We've worked together.

Vit Muller: 00:40:45

You've done such a, such, you've had such a great results with what we've

Vit Muller: 00:40:47

done." then you can have those really, featured, proper, dedicated landing

Vit Muller: 00:40:52

page case study on the industry.

Vit Muller: 00:40:55

And what I like, this is the, the extra work that, that needs to be done.

Vit Muller: 00:40:59

But the upside is, and we talked about niching down or

Vit Muller: 00:41:02

niching or not niching down.

Vit Muller: 00:41:04

I'm kind of with you on, not niching down, but I'm also a fan of niching

Vit Muller: 00:41:08

down, so a bit of a hybrid where you have your main website and it's

Vit Muller: 00:41:11

kind of like niche agnostic, but then you have an industries page.

Vit Muller: 00:41:15

So people can then click through, because if they're coming to you

Vit Muller: 00:41:18

and they're landing on the generic website, they wanna know, is there

Vit Muller: 00:41:21

somebody like me who they've helped?

Vit Muller: 00:41:22

So if they can search particular industry.

Vit Muller: 00:41:25

So you do, you gotta do both, right?

Michael Reimer: 00:41:28

Yeah.

Michael Reimer: 00:41:29

Yeah, and the other thing is, you just mentioned like, "Hey, I could

Michael Reimer: 00:41:31

put these on a dedicated page." that is the perfect use for AI Studio.

Michael Reimer: 00:41:36

I think a lot of people are missing, the mark a little bit on that.

Michael Reimer: 00:41:39

I don't-- I'm not gonna use AI Studio.

Michael Reimer: 00:41:43

I'm not a web designer.

Michael Reimer: 00:41:44

I'm not, I don't pretend to be one, I'd rather, if I'm gonna do a website for me,

Michael Reimer: 00:41:47

I would probably hire a real web designer.

Michael Reimer: 00:41:50

However, think about that product for a minute.

Michael Reimer: 00:41:53

if you're pondering an offer, you can do an A/B test with two

Michael Reimer: 00:41:56

landing pages in literally an hour and have them launched today.

Michael Reimer: 00:42:01

You couldn't even make an appointment with a web designer to do that in an hour.

Michael Reimer: 00:42:04

So you can launch those today, have them fully functional, and guess what?

Michael Reimer: 00:42:09

You're not paying somebody $1,200 and, they'll look pretty

Michael Reimer: 00:42:12

decent at the end of the day.

Michael Reimer: 00:42:15

And, you're getting them up instead of procrastinating and sitting on an idea.

Michael Reimer: 00:42:20

So totally doable, with almost zero budget and you're ready to rock and roll.

Michael Reimer: 00:42:26

to me, that's the beauty of that feature,

Vit Muller: 00:42:28

One of my favorite magic tricks these days is when I get on a

Vit Muller: 00:42:32

call with a client, and I'm like trying to sell them on the idea of, full

Vit Muller: 00:42:37

digital transformation and, benefits of having CRM and all the stuff that we do.

Vit Muller: 00:42:43

And then in the end, really just showing people is what works.

Vit Muller: 00:42:47

Like I know like things like showing people how you can automate, the

Vit Muller: 00:42:52

five-star reviews showing up on socials, that's a no-brainer.

Vit Muller: 00:42:55

They're like, "Oh, wow, this is awesome. Yeah, I want it." But lately it's

Vit Muller: 00:42:58

been voice, it's been the AI studio.

Vit Muller: 00:43:00

Literally going and like looking at if they don't have a

Vit Muller: 00:43:02

website, that's like the best.

Vit Muller: 00:43:04

"Oh, you don't have a website? Hey, look, I'm gonna show you all these k-

Vit Muller: 00:43:07

other things, but let me show you this AI studio as well before I show you

Vit Muller: 00:43:11

all the other stuff." And I literally just while I'm sharing screen and I'm

Vit Muller: 00:43:14

talking to them, I use Whisper Flow.

Vit Muller: 00:43:17

So I'm actually, "Just hang on a minute. Let me just talk to my AI

Vit Muller: 00:43:20

assistant," and I just give the brief to the, through Whisper Flow into

Vit Muller: 00:43:24

the AI studio about their business.

Vit Muller: 00:43:26

if they have a logo, I drop it in there, and they're like, "Oh, what was that?"

Vit Muller: 00:43:31

I'm like, "Oh, don't worry about it.

Vit Muller: 00:43:32

We'll come back to that in a second.

Vit Muller: 00:43:33

Let me show you this other stuff, and then five minutes later I'll come back to this.

Vit Muller: 00:43:36

By the way, yeah, while we're talking, here's your new website as well."

Vit Muller: 00:43:40

And so it's like they can see something concrete.

Vit Muller: 00:43:43

It's "Whoa, what?" "Yeah, it's part of our

Michael Reimer: 00:43:45

logo and yeah

Vit Muller: 00:43:46

And then I even go, "Hey, by the way, it's actually, it's super

Vit Muller: 00:43:49

easy. You can just, you can even edit the text yourself, or you can talk

Vit Muller: 00:43:52

to it, or we can, we can do it for you. But yeah, we do all this stuff."

Vit Muller: 00:43:56

And then they are, they're overwhelmed.

Vit Muller: 00:43:57

It's "Wow, this is amazing."

Michael Reimer: 00:43:59

Yeah.

Michael Reimer: 00:43:59

the same thing with we were talking about, those pillars that I do and,

Michael Reimer: 00:44:02

I come across a lot of clients that, and, I'm guilty, I'm guilty of this,

Michael Reimer: 00:44:06

so I'll say that right up front.

Michael Reimer: 00:44:08

That's how, really how I got involved in HighLevel, We were working on

Michael Reimer: 00:44:11

mega yachts for celebrities, and basically we would bring customers in.

Michael Reimer: 00:44:14

I'd never talk to them again until they came back, and maybe they'd come back next

Michael Reimer: 00:44:18

year or maybe they'd come back the year after and sometimes three years later.

Michael Reimer: 00:44:21

I'm like, "Oh, where you been?

Michael Reimer: 00:44:22

It's been a little while." "Oh, it's been three years." I'm like, "Oh,

Michael Reimer: 00:44:24

I haven't talked to them in three years." They leave a positive review.

Michael Reimer: 00:44:27

They're happy.

Michael Reimer: 00:44:28

But, we did a crappy job at following up with them, and I

Michael Reimer: 00:44:31

see a l- it's a common thread.

Michael Reimer: 00:44:34

somebody can have a successful business, but think about how much

Michael Reimer: 00:44:36

more successful it could be if you kept the customers, engaged.

Michael Reimer: 00:44:41

So database reactivation, it's such an easy thing to do.

Michael Reimer: 00:44:45

you're talking roughly 15 to 20, communication steps.

Michael Reimer: 00:44:50

It can be done with one workflow in HighLevel, and, it blows my mind,

Michael Reimer: 00:44:54

Vit, that, I run across people.

Michael Reimer: 00:44:56

I was like, "What are you doing to get customers?" They're like, "Oh,

Michael Reimer: 00:44:58

we run ads." Oh, I said, "Oh, you do?" And I said, "That's awesome."

Michael Reimer: 00:45:01

I said, "Then, they do business with you, then what do you do after that?" And

Michael Reimer: 00:45:04

then they tell me they basically don't talk to them again, just like I did.

Michael Reimer: 00:45:07

So I said, "Let me get this straight." I said, "You're paying for customers

Michael Reimer: 00:45:10

here, but you have a bundle of customers that already trust you.

Michael Reimer: 00:45:14

That's the easiest conversion you can ever do, but we ignore them.

Michael Reimer: 00:45:17

We bring in new ones.

Michael Reimer: 00:45:18

We'll ignore them and then just keep that cycle going." I said, "It

Michael Reimer: 00:45:21

doesn't make sense." it makes sense to run ads, increase your customer

Michael Reimer: 00:45:26

base, keep them all engaged, and keep running ads to get more and more

Michael Reimer: 00:45:29

customers and build your business.

Michael Reimer: 00:45:31

that's something that almost every single business I deal with, they don't do it,

Michael Reimer: 00:45:35

and, it's so easy to do in HighLevel.

Michael Reimer: 00:45:37

it's so easy.

Michael Reimer: 00:45:39

it just takes a little… You do it one time and you, it's

Michael Reimer: 00:45:41

repeatable over and over, and it's available for pretty much free.

Vit Muller: 00:45:45

yeah.

Vit Muller: 00:45:46

this is why I signed up when I was upgrading to 497 back in 2020

Vit Muller: 00:45:51

through Michael Cooch and his framework of reputation first.

Vit Muller: 00:45:55

to this day, I still think it's the brilliant strategy.

Vit Muller: 00:45:57

This is the reason why I built my profit roadmap modules.

Vit Muller: 00:46:00

'Cause it's if you have a customer you do really good service for them,

Vit Muller: 00:46:03

then leverage that, that, experience they had into five-star review.

Vit Muller: 00:46:09

Leverage that, reputation they've given you, into a referral.

Vit Muller: 00:46:13

now they obviously are really love, loving your business, then look at how

Vit Muller: 00:46:17

you can upsell more services to them.

Vit Muller: 00:46:19

And if you can systemize all of this as a system, where every customer,

Vit Muller: 00:46:24

does all that, then start looking at investing in ac- acquiring new customers.

Vit Muller: 00:46:29

But if you don't have that initial bit solved, don't do anything else.

Vit Muller: 00:46:33

'Cause if you do solve that initial bit, your churn's gonna be always low.

Vit Muller: 00:46:36

One customer's always gonna turn into two, or on average.

Vit Muller: 00:46:40

and then when you put money to ads and generating new fresh leads,

Vit Muller: 00:46:43

that's just that's just adding, that's like now a printing machine.

Vit Muller: 00:46:46

It's an engine that just works.

Vit Muller: 00:46:48

so yeah, it's great.

Vit Muller: 00:46:49

look, we've got a, we've got a maybe, I don't know, 20 minutes or something.

Vit Muller: 00:46:53

so I wanna maximize the time here, for the listeners as well.

Vit Muller: 00:46:56

what if we did this?

Vit Muller: 00:46:56

What if we talked about, the quickest way of generating the first three, customers?

Michael Reimer: 00:47:02

Yeah, let's do it.

Michael Reimer: 00:47:03

I have, I, I'll tell you exactly what works 'cause I study this,

Michael Reimer: 00:47:06

so it works out perfectly.

Michael Reimer: 00:47:08

number one, I can almost guarantee you anyone that's listening, if

Michael Reimer: 00:47:12

they haven't had-- they don't have their first client, their first

Michael Reimer: 00:47:14

four clients are in their phone.

Michael Reimer: 00:47:16

I always say that, and that's 100% true.

Michael Reimer: 00:47:18

Their first clients already exist in their phone.

Michael Reimer: 00:47:20

They gotta go through their phone Rolodex.

Michael Reimer: 00:47:23

I'll be a little old school there for a second.

Michael Reimer: 00:47:24

They're gonna go through their phone and they're gonna reach out to,

Michael Reimer: 00:47:28

friends, family, and, people they know already and how they can implement it.

Michael Reimer: 00:47:33

And, my way of doing that would be you're gonna offer them tier one pricing.

Michael Reimer: 00:47:38

I didn't say free, I said tier one pricing, so that could be a discount.

Michael Reimer: 00:47:42

and a discount isn't free because you want something in return.

Michael Reimer: 00:47:46

So you're gonna provide the service, you're gonna get paid while, you learn.

Michael Reimer: 00:47:51

the biggest, thing there is that you want to offset your cost of

Michael Reimer: 00:47:55

your HighLevel subscription is basically what you're trying to do.

Michael Reimer: 00:47:59

And, essentially, what do you get out of it?

Michael Reimer: 00:48:01

Well, they're paying you to learn as you do their work, make any adjustments.

Michael Reimer: 00:48:05

But, you also, as you mentioned, Vit, a couple of minutes ago, super

Michael Reimer: 00:48:09

important, is you want a written and video testimonial, and you want them to

Michael Reimer: 00:48:13

recommend you because that one customer turns into two or three or five, okay?

Michael Reimer: 00:48:17

So that's important.

Michael Reimer: 00:48:18

Then, you, you-- I didn't say that it's gonna be concrete and you're gonna,

Michael Reimer: 00:48:22

you're gonna keep that tier one pricing.

Michael Reimer: 00:48:24

You're gonna go to tier two pricing.

Michael Reimer: 00:48:26

And how do we get tier two pricing?

Michael Reimer: 00:48:28

Well, the same thing.

Michael Reimer: 00:48:30

You're gonna reach out to people that maybe not, didn't

Michael Reimer: 00:48:32

go for your tier one pricing.

Michael Reimer: 00:48:34

But what I found is that when you go out to your friends or people that you know,

Michael Reimer: 00:48:39

even acquaintances, and you say, "Hey, listen, I got this business. I'd really

Michael Reimer: 00:48:41

like to do business with you," they kinda get a little apprehensive, like

Michael Reimer: 00:48:46

you're trying to sell them something.

Michael Reimer: 00:48:47

I do-- If I'm new at this, and I recommend this to people that are getting started,

Michael Reimer: 00:48:52

is that instead of doing that approach, you go to them and say, "Listen."

Michael Reimer: 00:48:56

I said, "I just started this new AI business.

Michael Reimer: 00:48:58

I'm automating small businesses and medium-sized businesses.

Michael Reimer: 00:49:01

I know you know a lot of them.

Michael Reimer: 00:49:02

Would you help me and introduce me to six of, people that you think may, be

Michael Reimer: 00:49:06

a great fit?" Instead of asking them to buy, you're asking them to help you.

Michael Reimer: 00:49:10

And what does that do?

Michael Reimer: 00:49:12

So they're leveraging their trust with their friends and recommending you, and

Michael Reimer: 00:49:16

they're off the hook because they're not the person writing the check.

Michael Reimer: 00:49:19

And they're, most people are very, open to helping other

Michael Reimer: 00:49:22

people, from what I've found.

Michael Reimer: 00:49:24

They're not gonna be like, "No, I'm not telling anybody about your business."

Michael Reimer: 00:49:27

They're gonna help you, okay?

Michael Reimer: 00:49:29

And then, like I said, that's gonna keep going and going.

Michael Reimer: 00:49:31

And then once you get, you're gonna keep increasing your product because Once

Michael Reimer: 00:49:36

you start, that flywheel turning, you're gonna have a steady, stream of clients.

Michael Reimer: 00:49:41

And what's gonna happen is you're gonna have to titrate to effect,

Michael Reimer: 00:49:45

'cause you're gonna have, you're gonna have to make decisions.

Michael Reimer: 00:49:47

you're gonna get overrun or, or you're gonna have to hire people

Michael Reimer: 00:49:50

and maybe you don't wanna do that.

Michael Reimer: 00:49:51

So raise the prices and, maintain, the lifestyle and the business

Michael Reimer: 00:49:56

model that you wanna have.

Michael Reimer: 00:49:58

that's super important, in my eyes.

Michael Reimer: 00:50:00

And then, keep the customers happy.

Michael Reimer: 00:50:02

Some cases you may have to defer other work to other people or maybe, and

Michael Reimer: 00:50:06

maybe not even take it on, because you wanna stay focused on what you're doing.

Michael Reimer: 00:50:10

So I think that's how you're gonna get your clients, initially.

Michael Reimer: 00:50:14

that's gonna be your best bet, for sure, And then go from there.

Michael Reimer: 00:50:18

you, you'll never, Always be prepared is the next set of, is the next

Michael Reimer: 00:50:22

set of customers 'cause you never know where you're gonna meet them.

Michael Reimer: 00:50:25

If you're selling voice agents, just have a demo on your phone.

Michael Reimer: 00:50:28

you can even set it up in HighLevel where you have a screensaver with

Michael Reimer: 00:50:31

a barcode, so somebody, you meet somebody and "Oh, what do you do?"

Michael Reimer: 00:50:33

"Oh, hey, I automate small businesses. I do voice agents." Well, they can just

Michael Reimer: 00:50:37

scan that barcode with their phone and it dials it, automatically, and they

Michael Reimer: 00:50:40

talk to a demo right then and there.

Michael Reimer: 00:50:42

But you never know where that could be.

Michael Reimer: 00:50:43

I've met them on cruise ships.

Michael Reimer: 00:50:45

I've met them at a bar.

Michael Reimer: 00:50:47

I've met them at a restaurant.

Michael Reimer: 00:50:48

I've met them pretty much at a coffee place.

Michael Reimer: 00:50:51

So you just never know.

Michael Reimer: 00:50:52

And if you don't spread the word for yourself, who else is gonna do it?

Michael Reimer: 00:50:56

if you sit there idle and don't talk about it… I wear the hat.

Michael Reimer: 00:50:59

it does, I've gotten a lot of clients doing that

Vit Muller: 00:51:01

So student approach first, if you bare bones

Vit Muller: 00:51:04

starting out 100%, I like it.

Vit Muller: 00:51:07

it's a no-brainer.

Vit Muller: 00:51:08

if, if you then get in some traction, you said it, who else

Vit Muller: 00:51:12

is gonna spread the word for you?

Vit Muller: 00:51:13

Let's talk about that.

Vit Muller: 00:51:14

Let's talk about, where you're at the stage where you wanna do active

Vit Muller: 00:51:18

outreach now, and let's go with, I don't know, voice AI as the offer.

Vit Muller: 00:51:22

you've got a framework for it.

Vit Muller: 00:51:24

You've got a bit of a model there with landing pages and, a demo that's custom.

Vit Muller: 00:51:28

that's-- this

Michael Reimer: 00:51:29

So we're doing a, we're using, we, so we built our own system.

Michael Reimer: 00:51:33

Essentially, we use Google Maps as a, as our first layer.

Michael Reimer: 00:51:38

It's all built in, so we prospect there.

Michael Reimer: 00:51:40

So we can say, "I'm gonna look up, 100 electricians in Miami," and it'll grab

Michael Reimer: 00:51:45

that data, and we run it through 12 different data sources to enrich that.

Michael Reimer: 00:51:50

So we basically know everything about their business.

Michael Reimer: 00:51:53

And then immediately, I can take those 100, leads and I can turn them into demos.

Michael Reimer: 00:51:58

So it goes out to their website, it builds the voice agent, chat agent,

Michael Reimer: 00:52:03

puts it on their own website, and then sends them a custom landing page

Michael Reimer: 00:52:06

with those fully functional, and, syncs it to HighLevel, and then, goes

Michael Reimer: 00:52:11

through automations on the back end where it books appointments and so on.

Michael Reimer: 00:52:14

But I can send out, in literally five minutes, I can send out 500 demos.

Michael Reimer: 00:52:19

Now, with that said, I don't recommend that.

Michael Reimer: 00:52:21

What I recommend is a little bit different approach.

Michael Reimer: 00:52:24

I recommend, because we've s- we've studied this and, you can, you could

Michael Reimer: 00:52:27

spray and think you're gonna do well, but realistically you don't.

Michael Reimer: 00:52:32

What I would suggest is do exactly what I said, get the demos built, and

Michael Reimer: 00:52:38

then put them into a queue and let the VA or yourself call the c- the

Michael Reimer: 00:52:42

client and say, "Listen, I built a custom demo for you." Just like you

Michael Reimer: 00:52:45

just did with your website approach.

Michael Reimer: 00:52:48

It's the same thing.

Michael Reimer: 00:52:49

When you call that customer and say, "Listen, I built a

Michael Reimer: 00:52:51

custom demo on your website.

Michael Reimer: 00:52:52

I'd really like to send it to you.

Michael Reimer: 00:52:53

Would you be interested in seeing that?" Most people are intrigued.

Michael Reimer: 00:52:56

They're like, "Wow, this guy went out of his way for me and I don't even know

Michael Reimer: 00:53:00

him, and he built it already, and I'd like to see really what he put on my

Michael Reimer: 00:53:03

website." So then you v- and just say, "Listen, I'm gonna confirm your email.

Michael Reimer: 00:53:08

Here's what I have.

Michael Reimer: 00:53:08

Is that right?" "Yes, it's right." "Okay.

Michael Reimer: 00:53:10

Here, I'll send it over now." And you'll get a lot of appointments that way

Michael Reimer: 00:53:15

rather than just sending cold emails out.

Michael Reimer: 00:53:17

Most people don't want that.

Michael Reimer: 00:53:19

they don't want cold emails like that.

Michael Reimer: 00:53:20

that's a pretty war- warm email, a warm approach that we use.

Vit Muller: 00:53:24

Doing it this way, you don't have to have a separate

Vit Muller: 00:53:27

infrastructure like instantly.

Vit Muller: 00:53:29

You can then email them directly from HighLevel because now you've

Vit Muller: 00:53:31

engaged with them over the phone, so they are expecting your email.

Vit Muller: 00:53:34

And you could use the power dialer inside GHL to do that, to do the queue thing.

Vit Muller: 00:53:40

I like it

Michael Reimer: 00:53:40

Yeah, you can do that.

Michael Reimer: 00:53:41

And then, like I said, you can go through and you can… I could build

Michael Reimer: 00:53:44

500 demos in, 15 minutes, already custom t- with their branding, their website,

Michael Reimer: 00:53:50

everything totally custom to them.

Michael Reimer: 00:53:52

And the beauty of it is they can talk to it, and they can

Michael Reimer: 00:53:55

text with it and chat with it.

Michael Reimer: 00:53:57

But really that's, one part of the offer, but that gets you in the door.

Michael Reimer: 00:54:00

And like I said, I think it shows a lot that you've actually gone out of your way

Michael Reimer: 00:54:05

rather than just be an average salesman and say, "Listen, I'm gonna send you this

Michael Reimer: 00:54:08

email with…" selling them something.

Michael Reimer: 00:54:10

They can actually see it, touch it, use it, and, they know that you went out

Michael Reimer: 00:54:14

of your way before you took your first dollar from them, so that's a big deal.

Vit Muller: 00:54:17

you're playing into an important human

Vit Muller: 00:54:20

psychology aspect, curiosity.

Vit Muller: 00:54:22

People are curious.

Vit Muller: 00:54:23

If you tell them, "Hey, I've got something that's for you built," like you can say

Vit Muller: 00:54:27

me no, but they're still gonna be… It's like those, like those directory websites

Vit Muller: 00:54:31

like, "Hey, we build you, we bui- we created a free business directory link.

Vit Muller: 00:54:35

It's ready for you.

Vit Muller: 00:54:36

if you want it, just click here to claim it." it's the same thing, right?

Vit Muller: 00:54:40

So those things works, and if you guys are listening, that's a,

Vit Muller: 00:54:43

it's a very effective strategy.

Vit Muller: 00:54:44

I'm, I know

Michael Reimer: 00:54:45

so much tech out there and listen, just be, creative and do something

Michael Reimer: 00:54:49

a little bit different and, stand out and, People are, people don't want spam emails.

Michael Reimer: 00:54:54

I get them all day.

Michael Reimer: 00:54:55

I get a little irritated now with them, so I just delete them immediately.

Michael Reimer: 00:54:59

a lot of people, since they know I'm all into voice stuff, they're

Michael Reimer: 00:55:02

like, I had a call yesterday and they said, "Oh, we wanna do, outbound,

Michael Reimer: 00:55:05

outbound calling, cold outbound calling." like I don't recommend that.

Michael Reimer: 00:55:09

we do it for a couple of clients that wanna, waste their money basically, and,

Michael Reimer: 00:55:14

it's the worst return on your investment.

Michael Reimer: 00:55:16

Nobody wants to, pick, no one's gonna answer a phone when

Michael Reimer: 00:55:20

somebody doesn't, know the number.

Michael Reimer: 00:55:22

They're not gonna pick up an unknown caller.

Michael Reimer: 00:55:23

It just doesn't happen.

Michael Reimer: 00:55:25

So you're wasting your money for that.

Michael Reimer: 00:55:27

Now, there's two ways that you can use high-level outbound calling effectively.

Michael Reimer: 00:55:32

Number one, if they filled out a form, what I would do, rather than

Michael Reimer: 00:55:36

just calling them, because a lot of people are like, "Speed the lead.

Michael Reimer: 00:55:38

We're gonna call them right after they do that." Well, they're not gonna pick up

Michael Reimer: 00:55:41

the phone, I can guarantee you that. So what you do is you send them a SMS. You

Michael Reimer: 00:55:45

say, "Listen, we got your form submission.

Michael Reimer: 00:55:48

I just wanna let you know I'm escalating this.

Michael Reimer: 00:55:49

You're a very important customer to us, potential customer.

Michael Reimer: 00:55:53

I'm gonna escalate this to my sales team.

Michael Reimer: 00:55:55

I'm gonna have one, somebody call you in the next five minutes." And then

Michael Reimer: 00:55:58

you make the outbound call to them, and you're gonna get a better success rate.

Michael Reimer: 00:56:02

But that's one little step.

Michael Reimer: 00:56:03

The other thing is what I call, I've termed it this, and, it's worked for me.

Michael Reimer: 00:56:07

I've made a decent amount of money utilizing this

Michael Reimer: 00:56:10

technique, been very effective.

Michael Reimer: 00:56:12

It's called, proactive service reminders.

Michael Reimer: 00:56:14

So if you have a service business, maybe it's a HVAC company, but they have a

Michael Reimer: 00:56:18

client base, and every year, their, that their customers should be getting a

Michael Reimer: 00:56:21

summer checkup for their air conditioner.

Michael Reimer: 00:56:23

So at the month 11, you do a few calls to them.

Michael Reimer: 00:56:26

It just reminds them.

Michael Reimer: 00:56:27

It's kinda like the dentist, same thing.

Michael Reimer: 00:56:29

The dentist needs the same thing.

Michael Reimer: 00:56:30

You need your cleaning every year.

Michael Reimer: 00:56:31

But think about it, if they don't remind you, all of a sudden you go

Michael Reimer: 00:56:34

in for your cleaning and they're like, I'm looking at your chart here.

Michael Reimer: 00:56:37

I haven't seen you in two years." And you're like, "Has it been that long?"

Michael Reimer: 00:56:41

And people just lose track of time.

Michael Reimer: 00:56:43

So if you could do those proactive service reminders, it's instant revenue.

Michael Reimer: 00:56:47

I did it, when I tested HighLevel voice, AI outbound for HighLevel.

Michael Reimer: 00:56:52

I made the first phone call for them, and basically I launched that.

Michael Reimer: 00:56:55

In the first week, I did $36,000 as a result of using

Michael Reimer: 00:56:59

that technique, and it works.

Michael Reimer: 00:57:00

And I put a video on my YouTube, and you can check it out.

Michael Reimer: 00:57:03

But, that's really the benefit.

Michael Reimer: 00:57:05

Now people's "Oh, I wanna use outbound calling to do, c- appointment reminders."

Michael Reimer: 00:57:09

Well, you don't need to do that because that's probably the worst use for it.

Michael Reimer: 00:57:12

you're better off sending a text me- text message.

Michael Reimer: 00:57:14

It's the number one converter.

Michael Reimer: 00:57:16

It's gonna be opened.

Michael Reimer: 00:57:17

It's gonna sit on their phone until, maybe they're watching TV later in

Michael Reimer: 00:57:19

the day and they get it, I would use that for appointment reminders.

Vit Muller: 00:57:23

Co-calls can be disruptive.

Vit Muller: 00:57:25

Now, back to what you said originally with the method of, finding out Google

Vit Muller: 00:57:29

business details and then doing an, a cold, calling outreach to tell them, "Hey,

Vit Muller: 00:57:34

we build you a voice AI agents. Where, would you like us to send it to you?" But

Vit Muller: 00:57:38

then you said, nobody picks up the call.

Vit Muller: 00:57:39

So how do you overcome that with that particular strategy?

Vit Muller: 00:57:41

do you do it only on the back of a… are you r- is it a cold call or how do you do

Vit Muller: 00:57:47

that?

Michael Reimer: 00:57:47

no, yeah.

Michael Reimer: 00:57:47

because you're calling the business, and obviously if you call a lawyer's

Michael Reimer: 00:57:50

office, you're not talking to the lawyer, you're gonna talk to the front desk or

Michael Reimer: 00:57:53

you're gonna talk to the office manager.

Michael Reimer: 00:57:55

But you're calling a business.

Michael Reimer: 00:57:56

I'm not calling somebody's, cell phone.

Michael Reimer: 00:57:58

a lot of these people are calling people's cell phones.

Michael Reimer: 00:58:00

They're calling, businesses with automated dialing.

Michael Reimer: 00:58:03

It's just not gonna happen.

Michael Reimer: 00:58:04

But, the other thing is we already know who we're calling.

Michael Reimer: 00:58:07

So when I told you we enrich that, we already know who the office manager is.

Michael Reimer: 00:58:11

We already know who the decision maker is.

Michael Reimer: 00:58:13

I'm not gonna ask for-- If I'm calling a neurosurgeon's office,

Michael Reimer: 00:58:16

I'm not asking for the neurosurgeon.

Michael Reimer: 00:58:18

he doesn't wanna talk to me.

Michael Reimer: 00:58:19

their s- their office manager is the one that you wanna talk to, and,

Michael Reimer: 00:58:22

more often than not, you can get in touch with them or their front desk.

Michael Reimer: 00:58:25

And even if you get just the f- receptionist, you're gonna say, "I

Michael Reimer: 00:58:28

know Lori is the, office manager.

Michael Reimer: 00:58:30

She's tied up.

Michael Reimer: 00:58:31

Is it okay if I send it to you and you can get it over to her?"

Michael Reimer: 00:58:34

And, a lot of times that'll do it.

Michael Reimer: 00:58:35

All you have to do is get it in their hands and, you'll get a response back.

Michael Reimer: 00:58:39

And once they get it, it's automated, so they're gonna get a calendar invite

Michael Reimer: 00:58:42

anyway on the back end with HighLevel.

Vit Muller: 00:58:44

yeah.

Vit Muller: 00:58:45

So basically, higher quality, more prepping, more enrichment, not the

Vit Muller: 00:58:49

big volume, smaller volume, but really well-researched volume, and

Vit Muller: 00:58:54

you're gonna get better results

Michael Reimer: 00:58:55

Yeah, and you can do, you can do a decent amount of

Michael Reimer: 00:58:57

volume and exactly what I'm doing.

Michael Reimer: 00:58:59

listen, instead of sending, 500 demos rapid fire, maybe you're only

Michael Reimer: 00:59:04

gonna send in eight hours 100 demos, but your return's gonna be better.

Michael Reimer: 00:59:10

and the beautiful thing about it is, the system that we built, you don't e- if

Michael Reimer: 00:59:14

you're a agency owner and you wanna just get a VA to do it, it's totally doable.

Michael Reimer: 00:59:19

It's totally ha- you could have anybody do it, and, it's on autopilot, and

Michael Reimer: 00:59:24

all they have to do is make a phone call and just take the opportunity

Michael Reimer: 00:59:27

card and move it from point A to point B, and the demo's in their inbox

Vit Muller: 00:59:32

Now, I know we, we didn't talk about it.

Vit Muller: 00:59:34

I know you were busy, and we're gonna, dial this in a little bit

Vit Muller: 00:59:37

as an offer for the guys listening.

Vit Muller: 00:59:39

but I know that you have this as an offer, as an affiliate offer.

Vit Muller: 00:59:43

if the guys wanted to get a hold of this system, could we, could we put a link?

Vit Muller: 00:59:48

Okay, I'm gonna set up a website for you guys.

Michael Reimer: 00:59:50

Yeah, it's easy.

Michael Reimer: 00:59:51

I already have it.

Michael Reimer: 00:59:52

It's basically, it's in insaneaioffer.com and, I will make it so your listeners get

Michael Reimer: 00:59:59

an extra bonus, and I will, give them-- we can give them a coupon code and make sure

Michael Reimer: 01:00:05

that they get, a little something special.

Michael Reimer: 01:00:07

And, there's no charge for us.

Michael Reimer: 01:00:09

So we basically, you use our link to sign up and we, deploy the system, we

Michael Reimer: 01:00:13

set it up in your HighLevel account.

Michael Reimer: 01:00:14

We cover all the API costs.

Michael Reimer: 01:00:16

There's no s-software subscription.

Michael Reimer: 01:00:18

It's totally free, zero.

Michael Reimer: 01:00:19

I don't need your credit card.

Michael Reimer: 01:00:20

You don't ever give me a credit card.

Michael Reimer: 01:00:22

And then we give you our bonus stack.

Michael Reimer: 01:00:25

We've built our own, HighLevel marketplace, so you get a

Michael Reimer: 01:00:28

gift card every single month.

Michael Reimer: 01:00:29

And then we do six calls a week, in our community as well.

Michael Reimer: 01:00:33

So we do two technical implementation calls where you--

Michael Reimer: 01:00:36

it's Q&A for tech-related issues.

Michael Reimer: 01:00:38

And we do two… We found that this is a huge thing, is that a

Michael Reimer: 01:00:42

lot of people are very techy, but they don't really know how to sell.

Michael Reimer: 01:00:45

So we have a sales team that does sales-related training to

Michael Reimer: 01:00:48

sell products, get help with th- your offer and help present it.

Michael Reimer: 01:00:53

And then lastly, we do, we found this was a necessity as well, is that

Michael Reimer: 01:00:57

we do ongoing training on different features of HighLevel twice per week.

Michael Reimer: 01:01:01

So we just kinda do pick a different topic, and then they have recordings

Michael Reimer: 01:01:04

as well that they can listen to.

Michael Reimer: 01:01:06

So that's kind of our structure.

Michael Reimer: 01:01:08

it's totally free.

Michael Reimer: 01:01:08

HighLevel pays us, so it's all good.

Michael Reimer: 01:01:11

And, we have an amazing system, but it's insaneaoffer.com.

Michael Reimer: 01:01:15

AI, insaneaioffer.com

Vit Muller: 01:01:18

Insaneaioffer.com.

Vit Muller: 01:01:19

so guys, go check it out.

Vit Muller: 01:01:21

Michael, we're at the end of the interview.

Vit Muller: 01:01:23

thank you so much, mate.

Vit Muller: 01:01:24

It's, been looking forward to this and, and great to hear that you're been--

Vit Muller: 01:01:27

you're doing well and everything's going really well for on the business side.

Vit Muller: 01:01:31

so thank you again, for being on.

Vit Muller: 01:01:33

And, yeah, let's wrap it up.

Michael Reimer: 01:01:35

Vit, I'll tell you.

Michael Reimer: 01:01:36

I looked forward to this and I appreciate you inviting me, for the second time.

Michael Reimer: 01:01:40

I really do appreciate that.

Michael Reimer: 01:01:41

that tells me a few things.

Michael Reimer: 01:01:42

Maybe, we were well-received on the first round and you said, "Hey,

Michael Reimer: 01:01:45

listen, I wanna have Mike back." But, b- beyond that, I really…

Michael Reimer: 01:01:48

And I've told you this and I'm not, you didn't ask me to say this, but

Michael Reimer: 01:01:51

you have the most well-structured professional podcast I've ever seen.

Michael Reimer: 01:01:56

And, that's why I've sent other people to you to say, "Hey, listen,

Michael Reimer: 01:01:59

talk to Vit. He's got the podcasting dialed in, and it's always so

Michael Reimer: 01:02:03

informative and professional."

Michael Reimer: 01:02:04

It's my pleasure to carve out the time for you, and I'll do it anytime

Vit Muller: 01:02:09

Thank you, Michael.

Vit Muller: 01:02:09

I appreciate it.

Vit Muller: 01:02:10

Thank you so much.

Vit Muller: 01:02:11

And guys, thank you so much for listening to today's episode on

Vit Muller: 01:02:14

the HighLevel Experience as well.

Vit Muller: 01:02:15

If you've enjoyed today's episode, then please share it with your fellow agency

Vit Muller: 01:02:19

mates and other HighLevelers that you think would benefit from listening.

Vit Muller: 01:02:21

For show notes, links, and extra tips to help you grow your agency

Vit Muller: 01:02:24

or your SaaS with HighLevel, please go to highlevelexperience.com.

Vit Muller: 01:02:27

Thank you, and have a great rest of your day, everybody