Vit Muller: 00:00:00

tell us what's been happening, 'cause I've seen that

Vit Muller: 00:00:01

you've been running some big event in Philippines earlier on this year.

Vit Muller: 00:00:06

Jay-Cee Tan: it used to be just a dream for me to actually bring HighLevel here.

Vit Muller: 00:00:09

this year I'm getting my second Diamond award, as a

Vit Muller: 00:00:12

SaaSprenuer, and my third Gold.

Vit Muller: 00:00:15

what makes you passionate about going above and beyond?

Vit Muller: 00:00:17

Jay-Cee Tan: I think that was also last year.

Vit Muller: 00:00:19

that kind of challenged me to dream bigger.

Vit Muller: 00:00:21

That's because there was this one conversation where I think we're

Vit Muller: 00:00:25

the only Filipinos in the room.

Vit Muller: 00:00:27

And then somebody, asked me a question like, "Hey, who's your boss?"

Vit Muller: 00:00:30

Guys, Level Up at Dallas, at the end of October is coming up.

Vit Muller: 00:00:35

there's been the most amount of updates I've ever seen this year,

Vit Muller: 00:00:37

and that's even before Level Up.

Vit Muller: 00:00:39

So normally it goes really quiet, and it hasn't been quiet.

Vit Muller: 00:00:43

Jay-Cee Tan: it's mind-blowing.

Vit Muller: 00:00:44

That's the one word I can only share for now because it's really confidential.

Vit Muller: 00:00:49

It is gonna be mind-blowing.

Vit Muller: 00:00:51

you can literally apply what you learned today, put it to

Vit Muller: 00:00:54

work, then, leverage it, and then when you need an extra boost, come

Vit Muller: 00:00:58

back for another piece of education,

Vit Muller: 00:01:00

Jay-Cee Tan: I didn't expect it to be this way.

Vit Muller: 00:01:02

normally the podcast is just about talking, having conversation,

Vit Muller: 00:01:05

but this is the first podcast that I have ever attended where

Vit Muller: 00:01:08

people get to learn from it.

Vit Muller: 00:01:13

Hello, everybody.

Vit Muller: 00:01:14

Welcome to another episode on the HighLevel Experience Podcast.

Vit Muller: 00:01:17

Our guest today is an entrepreneur, educator, and legit HighLevel

Vit Muller: 00:01:22

power user from Philippines.

Vit Muller: 00:01:24

She didn't just build an agency.

Vit Muller: 00:01:25

She trained 14,000 people, created over 1,000 jobs, and then went

Vit Muller: 00:01:31

and launched SALIGPAY, the first native payment integration for

Vit Muller: 00:01:35

HighLevel in the Philippines.

Vit Muller: 00:01:37

That's big, bold move that basically removed the number one

Vit Muller: 00:01:41

blocker for Filipino Saaspreneurs.

Vit Muller: 00:01:43

Now, today, we're gonna be talking about her jam, thinking like a systems

Vit Muller: 00:01:49

architect before you ever touch a pipeline for a client or your own pipeline.

Vit Muller: 00:01:55

Process mapping that actually finds the bottlenecks, kills busy

Vit Muller: 00:01:58

work, and scales without breaking.

Vit Muller: 00:02:00

We'll talk about paid discovery, the exact mapping frameworks she uses,

Vit Muller: 00:02:05

where people over-automate, and how payments unlock new offers and revenue.

Vit Muller: 00:02:10

Please welcome to the show Jaycee "Cece" Tan

Vit Muller: 00:02:19

Jay-Cee Tan: Hi, everybody.

Vit Muller: 00:02:21

I'm super excited that I'm finally here at the HighLevel Experience Podcast.

Vit Muller: 00:02:26

we have planned this a long time, but now we're here, so I'm super excited, Vit,

Vit Muller: 00:02:30

to share exactly the strategies that I've used, for a long time, like to help custom

Vit Muller: 00:02:36

build, anything, it doesn't matter which industry, anything inside of HighLevel

Vit Muller: 00:02:41

by mapping it first, because that's what most people forget all the time.

Vit Muller: 00:02:45

They normally jump into HighLevel and forget planning, right?

Vit Muller: 00:02:48

So yeah, thank you so much for having me, Vit, and definitely excited to share,

Vit Muller: 00:02:54

what I have learned along the way and share the strategies that did work for me.

Vit Muller: 00:02:58

So thank you.

Vit Muller: 00:02:59

No, it's great to have you here.

Vit Muller: 00:03:00

it feels like yesterday when I met you.

Vit Muller: 00:03:03

so guys, I met Jay-cee back in Sydney, which was last year

Vit Muller: 00:03:07

at the, Sydney SaaSprenuer.

Vit Muller: 00:03:10

Wasn't it last year, was it?

Vit Muller: 00:03:11

Jay-Cee Tan: Yeah, it was last year, but it almost feels

Vit Muller: 00:03:13

like it was just yesterday.

Vit Muller: 00:03:15

it feels like just like yesterday.

Vit Muller: 00:03:16

So yeah.

Vit Muller: 00:03:17

we met there, organized a little trip, went to…

Vit Muller: 00:03:19

Because we had a lot of US folks coming over to Australia, and the day

Vit Muller: 00:03:22

before the SaaSprenuer, which is a three-day event, by the way, if you

Vit Muller: 00:03:25

don't know what SaaSprenuer is, guys, it's for those of us that are reselling

Vit Muller: 00:03:31

HighLevel under the 497 plan, and we just, we just wanna be good at it.

Vit Muller: 00:03:35

So HighLevel puts up these SaaSprenuer events around the world

Vit Muller: 00:03:38

a couple times throughout the year.

Vit Muller: 00:03:39

They're really good, and they go for about two to three days,

Vit Muller: 00:03:42

and I highly recommend it.

Vit Muller: 00:03:43

And yeah, so last year was one in Sydney.

Vit Muller: 00:03:45

bunch of people came to Sydney and yeah, we organized a little trip to

Vit Muller: 00:03:49

go to, go to Manly for a luncheon.

Vit Muller: 00:03:51

That's where I met Jay-cee.

Vit Muller: 00:03:52

Jay-cee, you've always been very energetic.

Vit Muller: 00:03:54

That's what I love about you.

Vit Muller: 00:03:56

I've been following you on- online since, since we… I think we met

Vit Muller: 00:03:59

also at Dallas, at a Level Up, too.

Vit Muller: 00:04:01

But yeah, I've been, yeah, so lot's been happening in your world.

Vit Muller: 00:04:04

tell us what's been happening, 'cause I've seen that you've been running some big

Vit Muller: 00:04:07

event in Philippines earlier on this year.

Vit Muller: 00:04:10

you're all over.

Vit Muller: 00:04:11

it's impressive.

Vit Muller: 00:04:12

Jay-Cee Tan: Yeah, I know.

Vit Muller: 00:04:13

I'm super excited to share with the audience that for the first

Vit Muller: 00:04:17

time, we were able to bring HighLevel in the Philippines.

Vit Muller: 00:04:20

it's, it used to be just a dream for me to actually bring HighLevel here.

Vit Muller: 00:04:24

I never imagined that they would even say yes to it.

Vit Muller: 00:04:27

that was kind of like just an idea that I, that I was able to bring up to Wesley

Vit Muller: 00:04:32

and then kind of convince the entire founders to be in the Philippines.

Vit Muller: 00:04:36

Just imagine, they-- we just did this, last August 8th to 9th, and we had

Vit Muller: 00:04:41

about almost 3,000 audience attend.

Vit Muller: 00:04:44

So I'm gonna have to say it was one of the biggest, HighLevel events

Vit Muller: 00:04:48

so far, and it was also the first HighLevel event in, I would say in,

Vit Muller: 00:04:53

I would say in Southeast Asia, right?

Vit Muller: 00:04:55

Because we already did in Australia.

Vit Muller: 00:04:58

they did that in Australia already and in India.

Vit Muller: 00:04:59

But for Southeast Asia, it was first, all right?

Vit Muller: 00:05:03

So other than that, we have been doing a lot of local chapter events

Vit Muller: 00:05:08

in, in the Philippines as well.

Vit Muller: 00:05:09

So the things that I used to dream about, especially, you know, having

Vit Muller: 00:05:13

an entire presence, like having HighLevel or HighLevel's presence in

Vit Muller: 00:05:17

the Philippines is already happening.

Vit Muller: 00:05:19

And it's been-- A-and I think it's really because of the events that

Vit Muller: 00:05:22

we have been attending, right?

Vit Muller: 00:05:23

'Cause if I did not attend the Sydney event, people wouldn't probably notice me.

Vit Muller: 00:05:28

Or if I did not attend the Level Up as a speaker, then probably

Vit Muller: 00:05:31

they wouldn't, they wouldn't even say yes to all these crazy ideas.

Vit Muller: 00:05:34

So that's been what's happening, Vit.

Vit Muller: 00:05:36

And really, I'm also super excited to be back at the Level Up this year because

Vit Muller: 00:05:41

I'm getting my second Diamond award, as a SaaSprenuer, and my third Gold.

Vit Muller: 00:05:46

So yeah, a lot has happened in the past, what, three years?

Vit Muller: 00:05:50

just being so active in the community.

Vit Muller: 00:05:53

That's brilliant.

Vit Muller: 00:05:53

Yeah, and yeah, I think you broke a record on that one, 3,000 attendees.

Vit Muller: 00:05:58

not even HighLevel, their Level Up event in Dallas has that many attendees.

Vit Muller: 00:06:01

So kudos to you.

Vit Muller: 00:06:03

That's, well done.

Vit Muller: 00:06:04

you really, you show that you've put the work, you've

Vit Muller: 00:06:06

planned it, you made it happen.

Vit Muller: 00:06:08

I don't-- I can't even start to think how much work goes into it, but

Vit Muller: 00:06:12

certainly would've been, a lot of work.

Vit Muller: 00:06:14

but yeah, congratulations.

Vit Muller: 00:06:16

well done.

Vit Muller: 00:06:16

that's very impressive

Vit Muller: 00:06:17

Jay-Cee Tan: I just wish that you were here though.

Vit Muller: 00:06:19

Maybe next year.

Vit Muller: 00:06:21

yeah.

Vit Muller: 00:06:21

Well, we've been going through a bit of a relocation from Australia to now Czech

Vit Muller: 00:06:25

Republic, so it was a bit tricky for us.

Vit Muller: 00:06:28

But,

Vit Muller: 00:06:28

Jay-Cee Tan: I know.

Vit Muller: 00:06:29

yeah, these events happen every year.

Vit Muller: 00:06:31

I'm excited to, yeah, to make it

Vit Muller: 00:06:33

Jay-Cee Tan: I know.

Vit Muller: 00:06:33

They've been all over the world, so I'm sure that we're gonna see them

Vit Muller: 00:06:37

more in different countries, and I'm just so happy that the Philippines was

Vit Muller: 00:06:40

actually one of the chosen ones, right?

Vit Muller: 00:06:42

Yeah.

Vit Muller: 00:06:43

Now I've got a question for you.

Vit Muller: 00:06:45

you obviously you've got your own agency.

Vit Muller: 00:06:46

You just said it, you're going for a second, a platinum award.

Vit Muller: 00:06:49

So that means a second agency because you don't get subsequent

Vit Muller: 00:06:52

award for the same one.

Vit Muller: 00:06:54

from my understanding, plat- diamond award is when you have

Vit Muller: 00:06:57

more than 500 sub-accounts, right?

Vit Muller: 00:06:59

Jay-Cee Tan: 1,000.

Vit Muller: 00:07:00

So for Diamond is kind of like the highest.

Vit Muller: 00:07:03

So the Gold is when you get 100

Vit Muller: 00:07:05

Hundred

Vit Muller: 00:07:06

Jay-Cee Tan: Platinum is when you get 500 sub-accounts.

Vit Muller: 00:07:08

And then Diamond is when you get 1,000, sub-accounts.

Vit Muller: 00:07:12

Okay.

Vit Muller: 00:07:12

I thought platinum was higher.

Vit Muller: 00:07:14

Yeah, that makes sense.

Vit Muller: 00:07:14

Yeah, diamond is.

Vit Muller: 00:07:15

Yeah.

Vit Muller: 00:07:15

Okay.

Vit Muller: 00:07:16

you could just do that.

Vit Muller: 00:07:18

but you decided to help all the other Filipinos and just what makes you

Vit Muller: 00:07:22

passionate about going above and beyond?

Vit Muller: 00:07:24

Because a lot of people just focus on their own business

Vit Muller: 00:07:27

Jay-Cee Tan: I think it kind of became my mission to really empower

Vit Muller: 00:07:31

more Filipinos to see themselves more than just, as a support, person.

Vit Muller: 00:07:36

as Filipinos traditionally, or not traditionally, but ever since

Vit Muller: 00:07:40

day one, we have been known as just, the virtual assistant.

Vit Muller: 00:07:43

Although there's nothing bad about that.

Vit Muller: 00:07:45

It's just I wanna dream higher, or I would say dream bigger for

Vit Muller: 00:07:51

the Filipino community because, I wanna be able to let them see the

Vit Muller: 00:07:55

opportunities that are available to become a SaaSprpreneur themselves

Vit Muller: 00:07:58

or to become a builder themselves.

Vit Muller: 00:08:01

Because now we have AI, it's so easy to build anything.

Vit Muller: 00:08:05

Filipinos are very hardworking, and I don't think that it is impossible

Vit Muller: 00:08:09

for us to become someone else, as well, right, in the future.

Vit Muller: 00:08:13

I kind of just wanna become that advocate that you can do more and

Vit Muller: 00:08:16

do better and also become a business owner yourselves as a Filipino.

Vit Muller: 00:08:20

what kind of pushed me to do this, I did not share this with you,

Vit Muller: 00:08:24

Vit, but the first, HighLevel event that I attended or even I would say

Vit Muller: 00:08:29

the very first international event that I ever attended was in Dubai.

Vit Muller: 00:08:33

that was, I think that was also last year.

Vit Muller: 00:08:35

that kind of challenged me to dream bigger.

Vit Muller: 00:08:38

That's because there was this one conversation where I think we're the only

Vit Muller: 00:08:41

Filipinos there, like at least there's two of us, only two Filipinos in the room.

Vit Muller: 00:08:46

And then somebody, asked me a question like, "Hey, who's your boss?"

Vit Muller: 00:08:50

And I was there as a business owner, and I was like so shocked.

Vit Muller: 00:08:52

it kind of offended me, but at the same time it challenged me, right?

Vit Muller: 00:08:56

Because that person, he didn't mean anything bad.

Vit Muller: 00:08:58

Like he, he probably just think that I am probably working for someone else, right?

Vit Muller: 00:09:03

So he asked me like, "Who are you working for?" who's your boss?" And I

Vit Muller: 00:09:07

had to tell him, with confidence that, "Hey, I'm here as a business owner

Vit Muller: 00:09:10

as well, that we have, that we have-- I have been running an agency for

Vit Muller: 00:09:14

about seven years." So kind of, that's kind of like where the story started.

Vit Muller: 00:09:20

So from then on, I challenged myself that the next time that Filipinos attend

Vit Muller: 00:09:25

these conferences, that we will be seen differently, that we're no longer

Vit Muller: 00:09:28

gonna be asked like, "Who's your boss?"

Vit Muller: 00:09:30

But rather we're gonna be asked the same question like,

Vit Muller: 00:09:33

"What's your business?" Right?

Vit Muller: 00:09:34

So th-th-that's kind of where the mission and like the idea of why

Vit Muller: 00:09:39

this became, a bigger than myself.

Vit Muller: 00:09:42

I love it.

Vit Muller: 00:09:43

Spoken like a true entrepreneur, challenging the status quo

Vit Muller: 00:09:47

and breaking through it.

Vit Muller: 00:09:48

Very good.

Vit Muller: 00:09:49

we're gonna get into some exciting stuff, guys.

Vit Muller: 00:09:51

If you're listening, if you're watching on YouTube or if you're just listening

Vit Muller: 00:09:54

and driving a car, we're gonna get into some exciting stuff in a second.

Vit Muller: 00:09:58

But, I just wanted to also understand your journey.

Vit Muller: 00:10:02

so you started your agency seven years ago.

Vit Muller: 00:10:04

Was that sort of a time t- to, you finding about HighLevel?

Vit Muller: 00:10:09

Or what was, what's the beginning story there for you with your business?

Vit Muller: 00:10:12

Jay-Cee Tan: So I also started as a virtual assistant, back in the

Vit Muller: 00:10:15

day, so that was around, 2018.

Vit Muller: 00:10:17

And then, because you were doing so good at what you do, the clients

Vit Muller: 00:10:21

started growing, meaning to say they started noticing that, "Hey, you are

Vit Muller: 00:10:26

really good. I need another person like you." So from there, I started

Vit Muller: 00:10:31

hiring, people, training them.

Vit Muller: 00:10:33

So pretty much how-- my agency was a virtual assistant agency for real

Vit Muller: 00:10:39

estate investors, back in the day.

Vit Muller: 00:10:40

So be- like I said, because I was doing so good at what I do, I was able to

Vit Muller: 00:10:44

quickly, grow the agency, like from four people, like in six months, we had

Vit Muller: 00:10:50

over 25 and then 50, people right away.

Vit Muller: 00:10:54

So I started, managing virtual assistants, but we're offering

Vit Muller: 00:10:57

more like a done-for-you service because I have learned that, real

Vit Muller: 00:11:01

estate investors before, they wanted to hire virtual assistant,

Vit Muller: 00:11:05

but they don't wanna train them.

Vit Muller: 00:11:07

So what I did was I was the one training them, and eventually was

Vit Muller: 00:11:10

the one managing the VAs for them.

Vit Muller: 00:11:12

So we're running campaigns, we're running cold calling, SMS marketing for all

Vit Muller: 00:11:16

these investors so that they can only, get the motivated, sellers their way.

Vit Muller: 00:11:21

And back then, Vit, we were using like a white labeled version of HighLevel.

Vit Muller: 00:11:27

I didn't know that we were even using a white label

Vit Muller: 00:11:29

version for our clients before.

Vit Muller: 00:11:32

we were using Podio, which is an old CRM, and as well as Infusionsoft.

Vit Muller: 00:11:37

And when I saw HighLevel the first time, I was so amazed because finally

Vit Muller: 00:11:41

I can do everything in one place.

Vit Muller: 00:11:43

'Cause in the past, like if you have Infusionsoft, you have to

Vit Muller: 00:11:45

use other platforms to make phone calls, to send text messages.

Vit Muller: 00:11:48

they used to call it Confusionsoft

Vit Muller: 00:11:50

Jay-Cee Tan: Yeah, conditions off.

Vit Muller: 00:11:51

Exactly.

Vit Muller: 00:11:52

So it was a lot, right?

Vit Muller: 00:11:53

So when I was introduced to HighLevel first, like I said, it was a white

Vit Muller: 00:11:56

labeled version, it's called AI Reply.

Vit Muller: 00:11:59

We were using it for all of our clients, at least 100 clients at that time.

Vit Muller: 00:12:03

And then, then from there I started learning like maybe a few months later

Vit Muller: 00:12:09

that I started learning that, yeah, this was, a white labeled version.

Vit Muller: 00:12:12

we were the ones helping them, set up everything inside of the platform.

Vit Muller: 00:12:17

And because I have to train my people, I gotta learn the platform as well, right?

Vit Muller: 00:12:22

So that's how it started.

Vit Muller: 00:12:24

And then eventually, this agency also started hiring people from us,

Vit Muller: 00:12:28

so it was a quick growth, for my virtual assistant agency 'cause then

Vit Muller: 00:12:33

they have somebody who's operating the entire software for them without

Vit Muller: 00:12:38

having to, to train these people.

Vit Muller: 00:12:40

So I was able to hire over 100, virtual assistants and was running

Vit Muller: 00:12:45

it for about five, six years almost.

Vit Muller: 00:12:48

But, Vit, honestly, I would have to admit that in 2024 I had to

Vit Muller: 00:12:52

close my virtual assistant agency, and it was also because of AIs.

Vit Muller: 00:12:55

I mean, I don't know if you remember, I don't know if you've ever been familiar

Vit Muller: 00:12:59

with SMS marketing, but in the US in 2024, that's when they implemented a

Vit Muller: 00:13:05

lot of, things around SMS regulations.

Vit Muller: 00:13:08

So now they require A2P, they require 10 DLC, kind of those stuff.

Vit Muller: 00:13:13

And that really affected our business because our business was 100%

Vit Muller: 00:13:17

reliant on doing text marketing.

Vit Muller: 00:13:20

So in 2024 I decided to close it.

Vit Muller: 00:13:24

And yeah, and this is where, kind of like the redirection happened because I know

Vit Muller: 00:13:29

that I know HighLevel by heart since the beginning and I was like, was so down,

Vit Muller: 00:13:34

because I just closed a baby business that I worked hard for, since day one.

Vit Muller: 00:13:38

Then I couldn't accept that I am closing it.

Vit Muller: 00:13:40

I got really depressed to the point that, I ha- I don't share this a

Vit Muller: 00:13:44

lot, but I almost, gave it all up.

Vit Muller: 00:13:46

Like, I would say like I almost, had this idea of just taking my life, right?

Vit Muller: 00:13:52

Because, I couldn't accept the fact that I'm closing a business.

Vit Muller: 00:13:56

but I couldn't do that.

Vit Muller: 00:13:58

I couldn't really bring myself to do that because I have two kids.

Vit Muller: 00:14:01

I have a five-year-old and, seven-year-old, so

Vit Muller: 00:14:04

I just couldn't do that.

Vit Muller: 00:14:05

So

Vit Muller: 00:14:06

You know what it is?

Vit Muller: 00:14:07

It's, it's-- And I can relate to this because like you build something and

Vit Muller: 00:14:15

it becomes part of your identity, and then when it fails, it's like you feel

Vit Muller: 00:14:21

Jay-Cee Tan: it's like the end of the world

Vit Muller: 00:14:22

"What's going on?" yeah, it's, you lose the… it

Vit Muller: 00:14:24

affects your confidence, right?

Vit Muller: 00:14:26

It, it questions come up.

Vit Muller: 00:14:28

Yeah.

Vit Muller: 00:14:28

thank you for bringing it up and for sharing it 'cause it's, that's

Vit Muller: 00:14:31

very personal and, and but I wanted to say yeah, I can relate.

Vit Muller: 00:14:34

but yeah, let's continue

Vit Muller: 00:14:36

Jay-Cee Tan: Yeah.

Vit Muller: 00:14:36

that day I was like, "I need to find a way to distract myself." And this

Vit Muller: 00:14:41

is when I decided, "You know what?

Vit Muller: 00:14:42

Let me just post something on Facebook.

Vit Muller: 00:14:44

I need to focus on what am I good at." And what am I good at?

Vit Muller: 00:14:47

I'm good at, teaching because I was in training for five years prior,

Vit Muller: 00:14:51

the virtual assistant agency company.

Vit Muller: 00:14:53

So I was like, "Who here wants to…" I posted like a quick message on

Vit Muller: 00:14:58

Facebook saying, "Who here wants to learn automation or HighLevel?" And

Vit Muller: 00:15:02

that was in 2024, around August.

Vit Muller: 00:15:05

And I still couldn't forget that in just two hours, I had about 400 comments from

Vit Muller: 00:15:11

different people that I don't even know.

Vit Muller: 00:15:13

And I was like, "Okay, now Cece, you don't have a choice because you invited them for

Vit Muller: 00:15:19

a workshop or for a training that's free."

Vit Muller: 00:15:21

And all of a sudden, like a week later when we were about to do, the actual

Vit Muller: 00:15:27

workshop, I had about, what, thousand people in the call, and it shocked me.

Vit Muller: 00:15:34

Wow

Vit Muller: 00:15:34

Jay-Cee Tan: didn't expect it at all.

Vit Muller: 00:15:36

I was like, I don't know.

Vit Muller: 00:15:38

I was like

Vit Muller: 00:15:39

Who was the audience?

Vit Muller: 00:15:40

Was it in Philippines?

Vit Muller: 00:15:41

was it a workshop that you put up for Philippines?

Vit Muller: 00:15:43

Jay-Cee Tan: all was Filipinos initially.

Vit Muller: 00:15:44

So all of them were from the Philippines.

Vit Muller: 00:15:47

I didn't know that a lot of people would really like to learn what

Vit Muller: 00:15:50

I was doing, so I was so shocked that in two weeks we had over 4,000

Vit Muller: 00:15:54

Filip- Filipinos in the community.

Vit Muller: 00:15:57

So

Vit Muller: 00:15:57

awesome

Vit Muller: 00:15:58

Jay-Cee Tan: yeah, now I don't have a choice.

Vit Muller: 00:16:00

Now I don't have, reason to cry.

Vit Muller: 00:16:04

So now I'm, I had to force myself to show up twice a week,

Vit Muller: 00:16:09

doing this free, free training.

Vit Muller: 00:16:11

I was doing that for over, maybe six, eight months that I was just

Vit Muller: 00:16:15

doing it for free to everybody.

Vit Muller: 00:16:17

And then eventually that's when I came up with a product of, okay, now we have

Vit Muller: 00:16:22

so many people, maybe this is the time where we package it, where I'm also

Vit Muller: 00:16:26

gonna have to give them a subaccount.

Vit Muller: 00:16:28

And this is where HL Accelerator was born because now people wanna learn, but

Vit Muller: 00:16:33

there's no way that they can learn without actually having an account themselves.

Vit Muller: 00:16:37

So

Vit Muller: 00:16:37

And I guess for Philippines, the income is still low,

Vit Muller: 00:16:41

so they couldn't really afford to have their own HighLevel license, or

Vit Muller: 00:16:44

it's still a bit more out of reach?

Vit Muller: 00:16:46

am I assuming correctly or?

Vit Muller: 00:16:48

Jay-Cee Tan: actually, because there is a $97, minimum advertised policy,

Vit Muller: 00:16:53

I had to stick with the pricing.

Vit Muller: 00:16:55

So I did, I still had to stick with the pricing and offered it to the Filipino

Vit Muller: 00:16:59

market, and honestly, it still worked.

Vit Muller: 00:17:01

So in, in six months doing, like running that HL Accelerator, we were able

Vit Muller: 00:17:07

to get our first gold, for, for, for becoming-- like to becoming a Saaspreneur.

Vit Muller: 00:17:12

So I think it went all… it went really fast that I still

Vit Muller: 00:17:17

couldn't believe what happened.

Vit Muller: 00:17:19

but yeah, but I think it was all a redirection because I think that

Vit Muller: 00:17:22

time I was so hard-headed, because I was not asking God, to help me.

Vit Muller: 00:17:27

I was like trying to solve everything my own.

Vit Muller: 00:17:30

But when I gave it all up and said, God, I, I leave it up to you.

Vit Muller: 00:17:35

I don't have any control over any of these anymore.

Vit Muller: 00:17:38

just take it." And the moment I did that, that's exactly what happened.

Vit Muller: 00:17:43

So I, I think if there's anything I have to thank for, it's really Him, because it

Vit Muller: 00:17:49

was a total 360, redirection of my life.

Vit Muller: 00:17:54

'Cause from there, everything kind of, I would say, changed, right?

Vit Muller: 00:18:00

I was able to do my first event for 500 people, second event for 600

Vit Muller: 00:18:05

people-- 1,600 people, like 1,600, and then the next was a 3,000 event one.

Vit Muller: 00:18:10

So yeah, it was amazing.

Vit Muller: 00:18:13

And now you provide all these opportunities for so many Philippines.

Vit Muller: 00:18:16

So thank you for that.

Vit Muller: 00:18:17

It's, yeah, it's very impressive.

Vit Muller: 00:18:19

Jay-Cee Tan: Thank you.

Vit Muller: 00:18:20

All right, so let's do this.

Vit Muller: 00:18:22

I know about-- I know this about you.

Vit Muller: 00:18:23

I know, also when you were booking in for this interview, you're a big fan of

Vit Muller: 00:18:27

process mapping, mapping out the customer journey and, like, when you get a client,

Vit Muller: 00:18:32

to fulfill or set up their HighLevel subaccount, you process, you map the whole

Vit Muller: 00:18:36

process for them before you build it.

Vit Muller: 00:18:38

I am very similar as well in that sense, and I've shared it

Vit Muller: 00:18:41

in some of the older, episodes.

Vit Muller: 00:18:43

I use a whiteboard and I go through a process, but I don't wanna talk about

Vit Muller: 00:18:46

my process 'cause I've covered it.

Vit Muller: 00:18:47

I'm interested to know about your process.

Vit Muller: 00:18:49

So if you wouldn't mind to share it, just give us a bit of an outline.

Vit Muller: 00:18:52

And then also, I've put together a bit of a, a role play for us,

Vit Muller: 00:18:55

so we could maybe show the guys, a real, example of that happening.

Vit Muller: 00:19:00

Jay-Cee Tan: Yeah, absolutely.

Vit Muller: 00:19:01

can I share my screen?

Vit Muller: 00:19:03

Yes, absolutely

Vit Muller: 00:19:04

Jay-Cee Tan: Okay.

Vit Muller: 00:19:05

So actually, I was the same, as you, Vit.

Vit Muller: 00:19:08

In the past, I used to just write it all down in a paper, like whiteboard paper

Vit Muller: 00:19:12

whenever I was talking to a customer.

Vit Muller: 00:19:14

But this time around, because of AI, it helped me build, an AI agent

Vit Muller: 00:19:19

that helps me architect or draw the map, directly from ChatGPT.

Vit Muller: 00:19:23

So although this is right now decommissioning like the custom GPT, so

Vit Muller: 00:19:27

I have to, upload it as a plugin later on so that I can share it with everyone.

Vit Muller: 00:19:32

but I can share the link with you later on so that anyone can actually use it.

Vit Muller: 00:19:36

So basically, I created this to help me talk to business owner and as well as to

Vit Muller: 00:19:41

know exactly what to ask, because normally the struggle for every beginner is that

Vit Muller: 00:19:46

they don't know what to ask, right?

Vit Muller: 00:19:48

okay, I've met somebody, they wanna use HighLevel, but then

Vit Muller: 00:19:51

they get stuck with, okay, what are the things that I should ask?

Vit Muller: 00:19:53

How do I help them find out the solution inside of HighLevel?

Vit Muller: 00:19:56

So I created Pedro AI.

Vit Muller: 00:19:59

It's, very Filipino.

Vit Muller: 00:20:00

Pedro is very Filipino.

Vit Muller: 00:20:01

so that it can actually help anybody to map their process inside of HighLevel.

Vit Muller: 00:20:06

So I'm gonna be using, GP- like custom G- sorry, ChatGPT.

Vit Muller: 00:20:10

And then I also have another tool called mermaid.ai or any other, I

Vit Muller: 00:20:14

would say mapping tool will work.

Vit Muller: 00:20:16

But how I would do this is normally you just have to click on Start.

Vit Muller: 00:20:19

And when you click on Start, obviously the first question, which where we can

Vit Muller: 00:20:24

role play is, I will have to ask you, Vit, like can you tell me a bit about

Vit Muller: 00:20:28

your business and what do you do exactly?

Vit Muller: 00:20:31

Okay.

Vit Muller: 00:20:31

So I've prepared, the, I've prepared the role play for us.

Vit Muller: 00:20:33

So this business is called Harbourside Physio.

Vit Muller: 00:20:36

Okay?

Vit Muller: 00:20:36

So it's a fictional business.

Vit Muller: 00:20:38

I'm gonna play the owner and, and then so the character is,

Vit Muller: 00:20:42

Jay-Cee Tan: GHL

Vit Muller: 00:20:43

it is an owner of a two, clinic physio practice in Sydney.

Vit Muller: 00:20:47

he's been using HighLevel for… I've been using HighLevel.

Vit Muller: 00:20:49

I'm just gonna put myself in there as well.

Vit Muller: 00:20:51

I've been using HighLevel for six months, and it just feels

Vit Muller: 00:20:54

like it isn't working for us.

Vit Muller: 00:20:56

I think it, we need more leads.

Vit Muller: 00:20:57

Jay-Cee Tan: Okay.

Vit Muller: 00:20:58

The two clinics

Vit Muller: 00:21:00

Jay-Cee Tan: what do you guys offer?

Vit Muller: 00:21:01

what are your, services?

Vit Muller: 00:21:03

Okay.

Vit Muller: 00:21:04

So we are a physio clinic, so we offer physio, assessments, initial assessment,

Vit Muller: 00:21:08

and then, typically if we have a client that needs some work done, then it's,

Vit Muller: 00:21:13

a subsequent, a couple of sessions.

Vit Muller: 00:21:16

Jay-Cee Tan: Got it.

Vit Muller: 00:21:16

okay.

Vit Muller: 00:21:17

So basically, you own two facial clinics in Sydney, and as you've mentioned,

Vit Muller: 00:21:21

you have been using HighLevel for about six months but not working.

Vit Muller: 00:21:25

Can you just tell me a little bit of how you're currently using

Vit Muller: 00:21:28

HighLevel for your business now?

Vit Muller: 00:21:29

At least, anything that you can remember, like how you're

Vit Muller: 00:21:32

currently, using HighLevel.

Vit Muller: 00:21:35

well, we don't just use HighLevel.

Vit Muller: 00:21:37

W- we use Cliniko for bookings.

Vit Muller: 00:21:40

the HighLevel was set up by another agency about six months ago.

Vit Muller: 00:21:43

it's got some web forms and a five email nurture, and then a shared

Vit Muller: 00:21:48

Gmail inbox and Excel sheet for, GP referrals and Google reviews.

Vit Muller: 00:21:54

We still, we… The guys, they forget, but we ask them manually

Vit Muller: 00:21:58

Jay-Cee Tan: Got it.

Vit Muller: 00:21:58

So can you just tell me what is currently the biggest problem with your process now?

Vit Muller: 00:22:04

Is it like more on the side of getting new, inquiries?

Vit Muller: 00:22:08

Is it more on the appointment side?

Vit Muller: 00:22:10

I understand that you've mentioned that in HighLevel you only have, web forms,

Vit Muller: 00:22:15

shared Gmail, but can you just tell me what are we trying to solve, using

Vit Muller: 00:22:18

It's traffic.

Vit Muller: 00:22:19

We need more leads.

Vit Muller: 00:22:20

We spend about three grand a month on Facebook and Google,

Vit Muller: 00:22:23

and I don't know what's working.

Vit Muller: 00:22:25

HighLevel isn't really working.

Vit Muller: 00:22:26

It's not really doing anything for us.

Vit Muller: 00:22:28

Jay-Cee Tan: Got

Vit Muller: 00:22:29

my front desk is drowning.

Vit Muller: 00:22:30

I think I need to hire another receptionist, with the

Vit Muller: 00:22:33

existing clients that we have.

Vit Muller: 00:22:35

And our goal is-- So we got two clinics.

Vit Muller: 00:22:38

One is in Manly and, and one is in Dee Why.

Vit Muller: 00:22:42

And I w- I, the goal is to grow to three clinics next

Vit Muller: 00:22:45

year without hiring more admin

Vit Muller: 00:22:47

Jay-Cee Tan: Okay, got it.

Vit Muller: 00:22:48

So pretty much you're saying that you're currently running

Vit Muller: 00:22:51

ads, but it's not generating.

Vit Muller: 00:22:53

can you just walk me through the process of when somebody

Vit Muller: 00:22:58

saw your ad, what happens next?

Vit Muller: 00:23:00

they see your ads, do they fill out a form?

Vit Muller: 00:23:03

and if they do fill out a form, what happened to the lead?

Vit Muller: 00:23:06

Good question.

Vit Muller: 00:23:07

okay, just give me a second.

Vit Muller: 00:23:09

Let me run that Okay, great.

Vit Muller: 00:23:11

thanks for that role play.

Vit Muller: 00:23:12

Ceci is asking what happens next in terms of like the journey from a lead when they

Vit Muller: 00:23:19

come across a web- paid ad and, how do we, look after that whole process end to end

Vit Muller: 00:23:26

all the way down to providing services.

Vit Muller: 00:23:29

Can you just give me some bullet points on that process?

Vit Muller: 00:23:32

Just give it a second.

Vit Muller: 00:23:33

I'll wait for… I could use my brain too, but it's done its work.

Vit Muller: 00:23:37

It's done its work, so we'll just use the AI, and I'll cut

Vit Muller: 00:23:41

this out of the thing after.

Vit Muller: 00:23:46

I've got some numbers.

Vit Muller: 00:23:46

You can ask me about numbers.

Vit Muller: 00:23:47

I've got some numbers as

Vit Muller: 00:23:49

Jay-Cee Tan: Yeah.

Vit Muller: 00:23:49

So can you just tell me, how much are you spending on ads now?

Vit Muller: 00:23:52

How many leads do you get per month

Vit Muller: 00:23:54

Yeah.

Vit Muller: 00:23:54

let me just answer that first question.

Vit Muller: 00:23:56

so with the journey, so what we do is, we've got an ad and we get inquiries.

Vit Muller: 00:24:01

So we run Facebook and Instagram ad, and also some Google ads.

Vit Muller: 00:24:04

So like I said, about three grand a month.

Vit Muller: 00:24:06

and then they send people to a landing page with book and assessment

Vit Muller: 00:24:11

form Now, some people they call instead, straight from Google

Vit Muller: 00:24:15

or our Google Business profile.

Vit Muller: 00:24:16

And then the, the third source of traffic is the GPs.

Vit Muller: 00:24:19

So we have GPs that refer patients to us by, emailing a letter, referral letter

Vit Muller: 00:24:25

Jay-Cee Tan: Okay.

Vit Muller: 00:24:25

And based on what you've mentioned, you said that you're not getting

Vit Muller: 00:24:28

enough, leads directly from these ads.

Vit Muller: 00:24:30

I know that you've mentioned that you're spending about 3,000 per month, right?

Vit Muller: 00:24:35

all together.

Vit Muller: 00:24:36

Can you just tell me, like, how many leads do you normally

Vit Muller: 00:24:38

generate, running these ads?

Vit Muller: 00:24:39

I don't know if you do have that number, at least an estimated number.

Vit Muller: 00:24:43

Yeah, sure.

Vit Muller: 00:24:43

So monthly we get about 100 and 180 total inquiries, and that's like an

Vit Muller: 00:24:48

aggregate between… So web forms about 70, phone calls maybe like that's just

Vit Muller: 00:24:55

numbers that I just had to dig out.

Vit Muller: 00:24:57

but numbers wise calls about 60 and then ads about 35 leads from

Vit Muller: 00:25:02

ads and about 15 referrals from GP

Vit Muller: 00:25:05

Jay-Cee Tan: And then 15, about 15 referrals.

Vit Muller: 00:25:08

Got it.

Vit Muller: 00:25:08

I just wanna understand, 'cause you've mentioned earlier that

Vit Muller: 00:25:11

when they saw the ad, they will be routed directly to, a landing page.

Vit Muller: 00:25:16

So that landing page, they have to fill out a form or

Vit Muller: 00:25:19

can they check out right away?

Vit Muller: 00:25:20

Can they book an appointment directly from the ad?

Vit Muller: 00:25:23

How is that currently set up?

Vit Muller: 00:25:25

Yeah.

Vit Muller: 00:25:25

So there is a simple inquiry form, but they can, they can provide more details,

Vit Muller: 00:25:29

because the ads are not, lead form ads.

Vit Muller: 00:25:32

They're just like direct to a landing page.

Vit Muller: 00:25:34

So we collect the Delhi- the details from there.

Vit Muller: 00:25:37

And then, and then we typically, follow up.

Vit Muller: 00:25:39

and that's where the front desk staff is a little bit, a

Vit Muller: 00:25:42

little bit busy on that front

Vit Muller: 00:25:44

Jay-Cee Tan: Oh, got it.

Vit Muller: 00:25:45

So basically this inquiry or inquiry form, intake form, you guys

Vit Muller: 00:25:51

just collect information and the expectation is that your front desk

Vit Muller: 00:25:56

is gonna have to call them to convert?

Vit Muller: 00:25:59

Yeah.

Vit Muller: 00:26:00

And, sometimes we also get missed calls.

Vit Muller: 00:26:03

So like around lunchtime, when they're at the break or on Saturday mornings,

Vit Muller: 00:26:08

about 30% of calls go to voicemail.

Vit Muller: 00:26:11

And then, the voicemails get checked when Sarah has time,

Vit Muller: 00:26:14

Sarah, our front desk staff

Vit Muller: 00:26:16

Jay-Cee Tan: understood.

Vit Muller: 00:26:17

I think I'm now seeing where the problem is right now because if you are running

Vit Muller: 00:26:21

ads and these leads are not answered quickly or at least within, within 30

Vit Muller: 00:26:26

seconds, then that means you're really losing a lot of opportunities, right?

Vit Muller: 00:26:30

Because in HighLevel, we can absolutely set up a follow-up, follow-up campaigns.

Vit Muller: 00:26:35

We can also set up agents to make sure that these are answered automatically.

Vit Muller: 00:26:39

But yeah, when a call goes to a voicemail, I just wanna understand how

Vit Muller: 00:26:42

quickly does someone usually follow up with a person, with that lead?

Vit Muller: 00:26:45

I know that you've mentioned you have staff.

Vit Muller: 00:26:48

How many staff do you have and how quickly can they answer,

Vit Muller: 00:26:50

these calls or these inquiries?

Vit Muller: 00:26:53

Yeah, so we have two front… We have six physios, and

Vit Muller: 00:26:57

then we have two front desk staff.

Vit Muller: 00:26:59

We have Sarah, she's full-time, and then Jess, who's part-time

Vit Muller: 00:27:03

Jay-Cee Tan: Full-time and part-time.

Vit Muller: 00:27:05

And do you happen to know, like, how long it takes them to go

Vit Muller: 00:27:08

back or get back to a new lead?

Vit Muller: 00:27:10

I don't have way to tell, but I know that like with

Vit Muller: 00:27:13

emails, typically average reply is next, like within 24 hours we

Vit Muller: 00:27:18

reply to inquiries coming through.

Vit Muller: 00:27:21

We have a shared Gmail inbox

Vit Muller: 00:27:24

Jay-Cee Tan: Okay, got it.

Vit Muller: 00:27:24

So you have six officials, two front desk, one full-time, one part-time, and

Vit Muller: 00:27:29

normally it takes them about 15 minutes.

Vit Muller: 00:27:31

But worse, I think, is it will take them about 24 hours to, to get to that person.

Vit Muller: 00:27:36

So when the front desk finally reaches the person, what happens in real life?

Vit Muller: 00:27:41

Do they, book an appointment for an initial assessment?

Vit Muller: 00:27:45

do you guys send a booking link or

Vit Muller: 00:27:48

Yeah.

Vit Muller: 00:27:48

Jay-Cee Tan: keep following up?

Vit Muller: 00:27:49

w- yeah.

Vit Muller: 00:27:50

So right now we use Cliniko.

Vit Muller: 00:27:51

so we send them a link to, Cliniko, which is, like a, in Australia, I don't know

Vit Muller: 00:27:56

if it's an Australian software, but it's used for health practices, so we use it.

Vit Muller: 00:28:01

And so we send them a link and then they book in for, an

Vit Muller: 00:28:04

initial assessment session.

Vit Muller: 00:28:06

So our physios, they have to see them to assess them to see, the severity

Vit Muller: 00:28:09

of… But we have some referrals from doctors, for example, who are after car

Vit Muller: 00:28:13

accidents, so that's pretty obvious.

Vit Muller: 00:28:15

But we have general public that comes in with just an regular niggle.

Vit Muller: 00:28:18

They feel like something's hurting and they just wanna ha-

Vit Muller: 00:28:22

have, have a physio look at it.

Vit Muller: 00:28:24

So they come in through the ad and then when the inquiry comes in, we, the,

Vit Muller: 00:28:28

with the form submissions, they go into HighLevel, but the notification goes

Vit Muller: 00:28:32

to a shared Gmail inbox and, whoever's free at the front desk picks it up

Vit Muller: 00:28:37

and like I said, usually the next day.

Vit Muller: 00:28:39

then they book in, for the initial assessment.

Vit Muller: 00:28:42

Sarah, she reenters their details into HighLevel.

Vit Muller: 00:28:46

Sometimes she forgets.

Vit Muller: 00:28:48

But, and then,

Vit Muller: 00:28:49

Jay-Cee Tan: it.

Vit Muller: 00:28:49

Got it.

Vit Muller: 00:28:50

so do-- so if the lead gets the booking link, and let's say the link is sent,

Vit Muller: 00:28:56

is there an automated follow-up, to find out if the person didn't book?

Vit Muller: 00:29:01

Or I'm assuming there's none because if Sarah is entering the details

Vit Muller: 00:29:05

to HighLevel manually, then I don't think that there is a follow-up,

Vit Muller: 00:29:08

There is, so on the clinical software there is, just the basic

Vit Muller: 00:29:12

automated SMS reminder the day before.

Vit Muller: 00:29:15

But we don't see that in HighLevel because that's in a clinical

Vit Muller: 00:29:18

Jay-Cee Tan: Got it.

Vit Muller: 00:29:19

So right now, I, like I said, that explains a big part of why HighLevel

Vit Muller: 00:29:24

feels unreliable to your business.

Vit Muller: 00:29:26

Because again, only if the only form that is being entered inside of HighLevel is

Vit Muller: 00:29:32

the one that's coming from Facebook ads, not the ones from, the shared inbox,

Vit Muller: 00:29:36

or if Sarah has to manually recreate them in HighLevel, that means, like

Vit Muller: 00:29:40

the attribution and follow-up data can easily become incomplete, hence we're

Vit Muller: 00:29:44

not able to really utilize or maximize HighLevel right now, like to it extent.

Vit Muller: 00:29:49

So anyway, when Sarah adds the leads in HighLevel, does she currently

Vit Muller: 00:29:54

record where each lead come from?

Vit Muller: 00:29:56

if it's a referral or does, does, does she have to manually

Vit Muller: 00:30:02

enter where they came from?

Vit Muller: 00:30:04

Yeah.

Vit Muller: 00:30:04

the form submissions go into HighLevel, I think there is, an attribution,

Vit Muller: 00:30:09

but we don't really look at it.

Vit Muller: 00:30:10

I know there's like a, a-- We can look at the source, but we don't, we sometimes

Vit Muller: 00:30:15

look at, well, but what… Now that's if we go directly to the contact,

Vit Muller: 00:30:19

but that's a lot of clicking about.

Vit Muller: 00:30:20

For me as an owner, running two clinics, I don't have time to go through that.

Vit Muller: 00:30:24

And then my team, they're busy with the day-to-day, so to have some

Vit Muller: 00:30:28

sort of a aggregate where we can, for me at least, have a dashboard

Vit Muller: 00:30:32

where I can see the performance

Vit Muller: 00:30:34

Jay-Cee Tan: A- and from what I'm hearing right now, I think what we would like

Vit Muller: 00:30:38

to fix really is to make sure that any new inquiries get contacted immediately.

Vit Muller: 00:30:43

'Cause if you're spending about $3,000 and those leads are not

Vit Muller: 00:30:47

actually attended to immediately, then we're losing opportunity.

Vit Muller: 00:30:50

Is that actually the goal, right now or do we wanna just capture every

Vit Muller: 00:30:55

lead source correctly or all of them?

Vit Muller: 00:30:58

I think all of everything you said, I'm all for it

Vit Muller: 00:31:01

Jay-Cee Tan: All of them, but of course, we want to prioritize new inquiries.

Vit Muller: 00:31:05

But prioritize, new inquiries, right?

Vit Muller: 00:31:07

Okay.

Vit Muller: 00:31:08

Oh yeah, for sure

Vit Muller: 00:31:09

Jay-Cee Tan: So I'm asking these questions because we want to make sure

Vit Muller: 00:31:12

that we are able to map your, your entire business inside of HighLevel correctly.

Vit Muller: 00:31:17

So I will have, more, few more series of questions just to make sure that

Vit Muller: 00:31:20

we can map it right, correctly.

Vit Muller: 00:31:22

So when a new inquiry comes in, what would you ideally want to happen?

Vit Muller: 00:31:26

So for example, do you want them to just get a text with a booking

Vit Muller: 00:31:30

link, or do you want them to get an email with a booking link?

Vit Muller: 00:31:33

Because honestly, in HighLevel, we can automatically do that.

Vit Muller: 00:31:36

So when somebody fills out a form, they get, a confirmation text message

Vit Muller: 00:31:40

saying, "Hey, we got your, your inquiry.

Vit Muller: 00:31:42

You can set up an assessment here." what would you like to happen?

Vit Muller: 00:31:45

Yeah, I think that would be great.

Vit Muller: 00:31:46

Yeah.

Vit Muller: 00:31:47

if the least like more

Vit Muller: 00:31:49

Jay-Cee Tan: And I think we can do both SMS and email with booking link, right?

Vit Muller: 00:31:53

Yeah

Vit Muller: 00:31:54

Jay-Cee Tan: Okay, got it.

Vit Muller: 00:31:55

And after that message goes out, if the person still not book,

Vit Muller: 00:32:00

how long do you want HighLevel to wait before following up again?

Vit Muller: 00:32:04

I don't know if you wanna be aggressive, follow up an hour later,

Vit Muller: 00:32:07

a day later, three days later.

Vit Muller: 00:32:09

I just wanna understand.

Vit Muller: 00:32:10

Um, what do you suggest?

Vit Muller: 00:32:13

I don't know

Vit Muller: 00:32:14

Jay-Cee Tan: normally if we wanna be aggressive because, this is somebody

Vit Muller: 00:32:17

who is already hot, they already inquired, so we wanna be aggressive.

Vit Muller: 00:32:20

So normally what I would do is if they didn't book in an hour, I would do an

Vit Muller: 00:32:24

hour follow-up, and then a day later would make sense, three days later also

Vit Muller: 00:32:30

makes sense, and then seven days later.

Vit Muller: 00:32:31

And if, they still have not responded, we can add them to, to a 30 days later.

Vit Muller: 00:32:36

And if they still have not responded, then we can just move them over to

Vit Muller: 00:32:40

more a long-term nurture campaign

Vit Muller: 00:32:42

Well, I don't know.

Vit Muller: 00:32:44

personally, when I get that many messages, I get, I get annoyed.

Vit Muller: 00:32:47

Do you think it'll work?

Vit Muller: 00:32:49

Jay-Cee Tan: Yeah, absolutely.

Vit Muller: 00:32:50

I've worked with so many businesses, and honestly, they get more

Vit Muller: 00:32:52

appointments from follow-ups.

Vit Muller: 00:32:54

And, because you're already spending about $3,000 on ads, I honestly

Vit Muller: 00:32:59

would want to bombard, these people 'cause again, they already sent you

Vit Muller: 00:33:04

a message saying they're interested.

Vit Muller: 00:33:05

So the next thing that we want to make sure is that they,

Vit Muller: 00:33:08

they get that appointment.

Vit Muller: 00:33:09

So we kinda wanna be more aggressive in reminding them that

Vit Muller: 00:33:14

Will it hurt our brand?

Vit Muller: 00:33:15

Jay-Cee Tan: No, not really.

Vit Muller: 00:33:16

I would have to tell you that I have done this to multiple businesses, and

Vit Muller: 00:33:22

it helped them with conversion more than it actually hurt their business.

Vit Muller: 00:33:26

they always, in, in our SMS and email, they always have an option to opt out.

Vit Muller: 00:33:31

So if the, if they decided not to receive any more messages from us, they would

Vit Muller: 00:33:36

always have that option to opt out.

Vit Muller: 00:33:38

So it's not like they don't have option, because they do.

Vit Muller: 00:33:41

Okay.

Vit Muller: 00:33:42

Jay-Cee Tan: And I think you'd mentioned earlier that what

Vit Muller: 00:33:45

you're using is, Clinical.

Vit Muller: 00:33:47

Do you want to use HighLevel to-- are you open to migrating this

Vit Muller: 00:33:52

appointment system inside of HighLevel, or are, do you still wanna use

Vit Muller: 00:33:55

Clinical for the appointment part?

Vit Muller: 00:33:58

what does it mean?

Vit Muller: 00:33:58

Is it gonna, if it helps reduce the bill, for sure

Vit Muller: 00:34:02

Jay-Cee Tan: Yeah.

Vit Muller: 00:34:02

absolutely.

Vit Muller: 00:34:03

'Cause if you're only using clinical for the booking side or the appointment side,

Vit Muller: 00:34:07

I would honestly recommend to just, build it inside of HighLevel because HighLevel

Vit Muller: 00:34:11

can help you build your calendar, and plus it's HIPAA compliant, you can

Vit Muller: 00:34:15

absolutely use it for, for your business.

Vit Muller: 00:34:18

Okay.

Vit Muller: 00:34:18

I can tell you a bit more about like what happens after as well if you like

Vit Muller: 00:34:22

Jay-Cee Tan: I'm sorry?

Vit Muller: 00:34:23

the, like what happens with the c- with the clients when they come in?

Vit Muller: 00:34:26

What happens after?

Vit Muller: 00:34:26

How do we, how do we handle the rest of it, if you'd like to know

Vit Muller: 00:34:29

Jay-Cee Tan: if let's say there's a new client, what can happen is

Vit Muller: 00:34:32

that we can set up, let's say-- I'm not sure if you're familiar

Vit Muller: 00:34:35

with this, but, conversational AI.

Vit Muller: 00:34:37

so initially we can, let's say…

Vit Muller: 00:34:40

s- sorry, I meant more like, the, like in when we get a

Vit Muller: 00:34:44

client, like what happens after, like we actually do more, sessions.

Vit Muller: 00:34:48

if you wanna… Because, I'm looking at, maybe there might be other

Vit Muller: 00:34:51

opportunities how you can help me

Vit Muller: 00:34:53

Jay-Cee Tan: You mean if you have new clients who'd be interested in this?

Vit Muller: 00:34:57

no.

Vit Muller: 00:34:57

I'm talking about our patients.

Vit Muller: 00:34:59

Jay-Cee Tan: Okay

Vit Muller: 00:35:00

like the journey, so what happens is, obv- obviously

Vit Muller: 00:35:03

they've got their first appointment for the initial assessment.

Vit Muller: 00:35:06

Jay-Cee Tan: okay

Vit Muller: 00:35:06

and the physio is, is looking… is meant to book them for the

Vit Muller: 00:35:10

next session before the patient leaves, but they're usually running late, so

Vit Muller: 00:35:13

they send them out, to the front desk.

Vit Muller: 00:35:17

and then ob- obviously the goal is we want… This is

Vit Muller: 00:35:19

where we make the money, right?

Vit Muller: 00:35:21

we don't make the money on the first assessment, we make the

Vit Muller: 00:35:23

money on an ongoing treatment.

Vit Muller: 00:35:25

So patients come in for follow-ups.

Vit Muller: 00:35:27

If they drop off, nobody really chases them.

Vit Muller: 00:35:31

We just assume they got better, and no-shows get a phone call

Vit Muller: 00:35:35

if the front desk has time.

Vit Muller: 00:35:38

So I think that could be maybe an opportunity.

Vit Muller: 00:35:40

I don't know.

Vit Muller: 00:35:41

And then after the treatments, we do ask them for a Google review if we remember.

Vit Muller: 00:35:46

There's no follow-up when a treatment plan finishes and nothing

Vit Muller: 00:35:50

to invite people to Pilates.

Vit Muller: 00:35:52

Pilates is, our upsell, so we run Pilates classes.

Vit Muller: 00:35:56

or, invite them back for a checkup.

Vit Muller: 00:35:57

And then obviously GPs, they n- they never hear back from us about

Vit Muller: 00:36:01

the patients they referred, 'cause they are, they don't really care.

Vit Muller: 00:36:04

They're busy anyway, at least the ones that we work with.

Vit Muller: 00:36:08

So I think that's roughly the whole journey for us.

Vit Muller: 00:36:12

Honestly, I think the problem is right at the start, we

Vit Muller: 00:36:15

just need more leads coming in

Vit Muller: 00:36:17

Jay-Cee Tan: Got it.

Vit Muller: 00:36:17

Got it.

Vit Muller: 00:36:18

Okay.

Vit Muller: 00:36:18

Well, thank you so much for being so detailed about that.

Vit Muller: 00:36:21

Now that you've mentioned it, so pretty much the initial

Vit Muller: 00:36:23

assessment, is that a paid one?

Vit Muller: 00:36:25

assessment is paid, and then right after the initial assessment is when they will

Vit Muller: 00:36:28

be booking for the next treatment, right?

Vit Muller: 00:36:31

Or whatever is the recommended treatment

Vit Muller: 00:36:34

yeah, so the offer that we ran on Facebook, it's, it's a

Vit Muller: 00:36:36

50% off for the initial assessment.

Vit Muller: 00:36:38

So normally we would charge, $150 for an initial assessment.

Vit Muller: 00:36:44

so they get it for $75

Vit Muller: 00:36:47

Jay-Cee Tan: Okay, got it.

Vit Muller: 00:36:47

thank you for sharing that, part of the journey.

Vit Muller: 00:36:50

So pretty much after someone completes the initial, a-assessment, do they

Vit Muller: 00:36:55

actually get booked for a treatment within the same day or is it like after

Vit Muller: 00:36:59

a certain number of days or they, like the, the patient had to decide like

Vit Muller: 00:37:04

when they wanna get the treatment?

Vit Muller: 00:37:06

So yeah, after the finished assessment, the physio

Vit Muller: 00:37:09

is meant to book them for the next session before they leave.

Vit Muller: 00:37:13

that's the big thing that we try and educate them, but they are usually

Vit Muller: 00:37:16

running late for the next one, so they just send the person out to the front

Vit Muller: 00:37:21

desk, and then if the front desk is on the call or something, they might wait.

Vit Muller: 00:37:26

but it's, it's we kinda rely on the team to make sure that they get that organized.

Vit Muller: 00:37:31

It doesn't always happen, so I guess that could be some improvement there

Vit Muller: 00:37:36

Jay-Cee Tan: Got it.

Vit Muller: 00:37:37

I understood.

Vit Muller: 00:37:38

So pretty much if, if we're running out of time to book them for a treatment, we

Vit Muller: 00:37:42

just send them over to the front desk.

Vit Muller: 00:37:44

So if the front desk never even saw them, then we couldn't even

Vit Muller: 00:37:48

book them for a treatment, right?

Vit Muller: 00:37:50

Yeah

Vit Muller: 00:37:50

Jay-Cee Tan: Okay, got it.

Vit Muller: 00:37:51

I, I wanna say when, the assessment is completed, and so I guess I wanna

Vit Muller: 00:37:58

ask, like, how soon do you want us, or High Level to follow up with

Vit Muller: 00:38:02

someone who completed the assessment but left without booking treatment?

Vit Muller: 00:38:06

ideally, do you want them to receive, an email and SMS, which I think is the best?

Vit Muller: 00:38:12

'Cause let's say we didn't see them, we wanna send them an email and SMS

Vit Muller: 00:38:16

and say, "Hey, we completed your assessment, but didn't-- I noticed

Vit Muller: 00:38:19

you didn't book a treatment." how soon do you think we want that to happen?

Vit Muller: 00:38:23

as soon as they leave the connect

Vit Muller: 00:38:26

should be right away, I would say.

Vit Muller: 00:38:27

Yeah, because it's fresh.

Vit Muller: 00:38:28

They just spoke to one of our physio, they assessed them,

Vit Muller: 00:38:31

they told them, what's wrong.

Vit Muller: 00:38:33

they probably already outlined what could be, the treatment plan for them verbally

Vit Muller: 00:38:37

before they left the practice room.

Vit Muller: 00:38:39

So it's fresh in their mind.

Vit Muller: 00:38:41

They know about the problem.

Vit Muller: 00:38:42

It'll be great to, yeah, follow up right away.

Vit Muller: 00:38:45

I'm a big fan of, personal interaction, so I would love my staff team to do it,

Vit Muller: 00:38:50

and they do, but it's not consistent.

Vit Muller: 00:38:52

So, maybe this could be an extra layer that helps

Vit Muller: 00:38:56

Jay-Cee Tan: Got it.

Vit Muller: 00:38:57

Yeah, actually, now that you're saying it, I think it, it, it makes

Vit Muller: 00:39:00

sense for the official to actually mark that appointment completed.

Vit Muller: 00:39:04

And as soon as that is marked completed, then we wanna have, an automated

Vit Muller: 00:39:09

system that basically sends them an email or a text sending, "Hey,

Vit Muller: 00:39:12

we have completed your assessment.

Vit Muller: 00:39:13

Here's the result, and here's the, here's the treatment plan

Vit Muller: 00:39:16

that you can avail," right?

Vit Muller: 00:39:18

right after we mark them completed.

Vit Muller: 00:39:20

So yeah.

Vit Muller: 00:39:21

I think I just need one key rule.

Vit Muller: 00:39:23

Should one patient ever have two… I think yes, right?

Vit Muller: 00:39:26

should have two active opportunity card, in the process, right?

Vit Muller: 00:39:30

'Cause they can avail different treatments or services from the clinic, right?

Vit Muller: 00:39:33

And then inside of HighLevel, you wanna have or you wanna see the services that

Vit Muller: 00:39:39

they have availed in one pipeline, right?

Vit Muller: 00:39:41

I'm not familiar with this.

Vit Muller: 00:39:43

you're losing me here a little bit

Vit Muller: 00:39:45

Jay-Cee Tan: Yeah, like what I'm trying to say is that in the dashboard, like in

Vit Muller: 00:39:48

HighLevel, normally what we will do is we will create like a pipeline for you.

Vit Muller: 00:39:52

Pipeline is kind of like the visual representation of how your leads are

Vit Muller: 00:39:57

moving from one stage to another.

Vit Muller: 00:39:59

So let's say from new lead over to when somebody book an appointment, right?

Vit Muller: 00:40:04

I know that your clinics offers, different services, right?

Vit Muller: 00:40:08

Ideally, do you

Vit Muller: 00:40:09

okay.

Vit Muller: 00:40:10

So you mean the Pilates?

Vit Muller: 00:40:12

Jay-Cee Tan: Yeah, let's say one, I book for Pilates today and then, tomorrow I'm

Vit Muller: 00:40:18

probably booking for a different service.

Vit Muller: 00:40:19

So right now, technically the same patient can have two active opportunities, right?

Vit Muller: 00:40:25

Or active services.

Vit Muller: 00:40:26

Well, typically if people come to us with a problem, it's initially

Vit Muller: 00:40:30

it's the, obviously the assessment and then it's a treatment plan.

Vit Muller: 00:40:33

we want to go get them to go through the treatment plan.

Vit Muller: 00:40:37

Now, part of the treatment later on is that we also suggest that aside

Vit Muller: 00:40:41

from seeing the physios for the treatments, they do, some homework at

Vit Muller: 00:40:46

home, or they can come to our Pilates, for some complimentary exercises.

Vit Muller: 00:40:51

So yeah, so you're right, but typically it's a, it's an upsell.

Vit Muller: 00:40:54

I wouldn't see it as a separate opportunity

Vit Muller: 00:40:57

Jay-Cee Tan: Got it.

Vit Muller: 00:40:57

So it's just one, we wanna see just one lead and then see e-every

Vit Muller: 00:41:02

services that they have availed, but it doesn't have to be multiple cards

Vit Muller: 00:41:05

in, in, in, in the dashboard, right?

Vit Muller: 00:41:08

So what should count as the successful end?

Vit Muller: 00:41:10

So when they book their first treatment session, or is it after

Vit Muller: 00:41:14

they completed the treatment plan?

Vit Muller: 00:41:16

there's conversion points across… It's hard for me, but like

Vit Muller: 00:41:20

I'm gonna take a little pause here 'cause I'm trying to stay in like the

Vit Muller: 00:41:23

role of the physio over there, but it's a bit hard for me 'cause my mind goes

Vit Muller: 00:41:28

Jay-Cee Tan: No worries.

Vit Muller: 00:41:29

I know.

Vit Muller: 00:41:29

Jay-Cee Tan: I think it's, to make it simple, we can just

Vit Muller: 00:41:32

count it as successful, like one is when they completed the

Vit Muller: 00:41:35

first treatment session, right?

Vit Muller: 00:41:37

Yeah

Vit Muller: 00:41:38

Jay-Cee Tan: Okay, let's do that.

Vit Muller: 00:41:39

we're almost done here 'cause it's, it-- how this is designed, Vit, it's like

Vit Muller: 00:41:44

literally asking you everything so that it can map, every action inside of HighLevel.

Vit Muller: 00:41:49

So like it's super detailed.

Vit Muller: 00:41:51

Brilliant

Vit Muller: 00:41:52

Jay-Cee Tan: Yeah, so after the first treatment is completed, obviously we want,

Vit Muller: 00:41:55

just like you've mentioned, HighLevel to send the review request, right?

Vit Muller: 00:42:00

at least right after

Vit Muller: 00:42:02

Sorry, I've just noticed, I've been focusing on being in the role

Vit Muller: 00:42:05

play, I haven't really watched your screen, as you're sharing the screen.

Vit Muller: 00:42:07

So what you've done here, you've built the AI agent to also

Vit Muller: 00:42:12

generate the follow-up questions.

Vit Muller: 00:42:13

So this works if you're literally on the phone with a client,

Vit Muller: 00:42:17

it tells you what to ask next.

Vit Muller: 00:42:19

That is brilliant.

Vit Muller: 00:42:20

Because even if you're going after an industry that you don't really know

Vit Muller: 00:42:23

much about, well, AI comes here to the rescue and asks the right questions.

Vit Muller: 00:42:28

So this is great.

Vit Muller: 00:42:29

Let's continue on

Vit Muller: 00:42:30

Jay-Cee Tan: and it also make recommendations, in terms of,

Vit Muller: 00:42:34

let's say you have said something that is not something that can

Vit Muller: 00:42:37

be done inside of HighLevel.

Vit Muller: 00:42:38

It will challenge your ideas.

Vit Muller: 00:42:40

It will tell you that it cannot be done or this is a better way to do this.

Vit Muller: 00:42:43

So for example, this one like, "Hey, we-- I wanna collect Google review

Vit Muller: 00:42:47

at least right after the assessment."

Vit Muller: 00:42:48

And then it will tell you like, "Hey, should a Google review request go out

Vit Muller: 00:42:51

immediately right after the assessment or would you prefer a short delay such as

Vit Muller: 00:42:55

one to two hours later?" Because industry practice, you wanna wait one or two

Vit Muller: 00:43:01

hours later, like not immediately, right?

Vit Muller: 00:43:04

So it's kind of like making those different suggestion like one aft-

Vit Muller: 00:43:08

yeah, one hour after makes more sense.

Vit Muller: 00:43:12

So now I'm like, whatever the client is telling me, and you

Vit Muller: 00:43:15

can do this during the call.

Vit Muller: 00:43:16

while we're talking right now, I can even like just turn on the voice,

Vit Muller: 00:43:20

functionality here so that whatever your answer is, I can just feed

Vit Muller: 00:43:24

it directly to, to this AI, right?

Vit Muller: 00:43:27

Or maybe whatever is the recording of this call, I can feed it over here and then

Vit Muller: 00:43:31

it do- it, it will no longer ask me all these different questions because it will

Vit Muller: 00:43:35

just, it will just map the entire process based on our ca- based on our call, right?

Vit Muller: 00:43:40

Yeah, yeah.

Vit Muller: 00:43:40

Brilliant

Vit Muller: 00:43:41

Jay-Cee Tan: Yeah.

Vit Muller: 00:43:41

here I have more questions, like I think a few more, but, for patients

Vit Muller: 00:43:45

who book an assessment but do not show up, what should happen next?

Vit Muller: 00:43:48

Rebook, right?

Vit Muller: 00:43:49

Yeah.

Vit Muller: 00:43:50

Jay-Cee Tan: Rebook

Vit Muller: 00:43:51

they should be rebooking for sure

Vit Muller: 00:43:54

Jay-Cee Tan: Okay.

Vit Muller: 00:43:54

I think we're almost done here.

Vit Muller: 00:43:56

Let me just finish this so that I can, I think I have everything

Vit Muller: 00:43:59

that I need from you, Vit.

Vit Muller: 00:44:01

Let me see what we can build out here unless you have additional

Vit Muller: 00:44:05

then obviously what you're trying to do here, guys, if you're

Vit Muller: 00:44:07

listening to this podcast, right?

Vit Muller: 00:44:08

I know that you're still here.

Vit Muller: 00:44:10

what we're trying to do here, and I assume correctly what you're trying

Vit Muller: 00:44:12

to do, Jay-cee, is you wanna get the full journey, not just the initial

Vit Muller: 00:44:17

converting to a customer, but also the ongoing, the evangelization of

Vit Muller: 00:44:21

the customer and all that, right?

Vit Muller: 00:44:23

Jay-Cee Tan: Exactly.

Vit Muller: 00:44:23

So like this is an entire detailed, mapped, and it will literally

Vit Muller: 00:44:27

tell you what you need to build inside of HighLevel, not just the

Vit Muller: 00:44:30

trigger, but also all the different actions, by the end of this.

Vit Muller: 00:44:34

So even if I say, "Hey, generate the process map," because it will generate

Vit Muller: 00:44:39

us a process map, it will tell us that, "Yeah, I can generate it for you, but

Vit Muller: 00:44:43

I think I need, to clarify a few more."

Vit Muller: 00:44:46

So it won't really, it won't really like, finalize it for me.

Vit Muller: 00:44:51

So in re- in reality, it would make more sense if you will be able to

Vit Muller: 00:44:56

answer all the questions that it has.

Vit Muller: 00:44:58

Like for example, if someone books a treatment.

Vit Muller: 00:45:00

So like normally we do this kind of call after the-- I think

Vit Muller: 00:45:05

after we, like the client said they wanna work with you, right?

Vit Muller: 00:45:09

Meaning to say we only do this to map their process, in detail.

Vit Muller: 00:45:13

Because the initial discovery call is just asking, "Hey, what do you wanna

Vit Muller: 00:45:16

build?" And then, exactly, exactly like what do you wanna achieve inside of

Vit Muller: 00:45:21

HighLevel, but it won't detail exactly what needs to happen in HighLevel.

Vit Muller: 00:45:25

So now I said, "Hey, let's generate the process map."

Vit Muller: 00:45:28

And now if you'd notice, it now generated the entire workflow, right?

Vit Muller: 00:45:33

and this is what, right, this is what we usually write in,

Vit Muller: 00:45:36

in, in white, whiteboard.

Vit Muller: 00:45:38

And then now it will also tell you like the build specification in HighLevel.

Vit Muller: 00:45:42

And what I like about this, Vi- Vit is I can copy this code, and like I said,

Vit Muller: 00:45:46

if you have Mermaid or maybe Mural, you can copy that code, send it over to,

Vit Muller: 00:45:52

Oh, this is great.

Vit Muller: 00:45:54

That was what-- So this is great.

Vit Muller: 00:45:56

So we use ClickUp Whiteboard in ClickUp.

Vit Muller: 00:45:59

I don't know if you can do it there, but, this is the most time-consuming.

Vit Muller: 00:46:02

By hand drawing, creating these diagrams, showing the, the, the different,

Vit Muller: 00:46:08

Jay-Cee Tan: Exactly.

Vit Muller: 00:46:09

I used to do this maybe two, three hours, back in the day or maybe more, right?

Vit Muller: 00:46:15

But right now, just while talking to the client, I'm able to, literally

Vit Muller: 00:46:21

document, exactly what you told me.

Vit Muller: 00:46:23

for example, here, these are the stages, right?

Vit Muller: 00:46:25

New inquiry, assessment book, assessment completed, s- treatment pending, and

Vit Muller: 00:46:31

then first payment, first treatment book, first treatment completed.

Vit Muller: 00:46:34

So that, these are the suggested, like stages that you are gonna

Vit Muller: 00:46:38

have to build inside of HighLevel.

Vit Muller: 00:46:39

And if you'd notice, I also have here what is the trigger, right?

Vit Muller: 00:46:43

So it says, the trigger would be a form submitted.

Vit Muller: 00:46:47

We're gonna capture the lead source.

Vit Muller: 00:46:50

If there is an existi- existing opportunity, what do we wanna happen next?

Vit Muller: 00:46:53

send immediate text messages, wait an hour, and stuff like that, right?

Vit Muller: 00:46:59

And what I like about this, because of Ask AI, I wanna do this, like

Vit Muller: 00:47:04

over-deliver right, Vit, because I can also copy this entire code.

Vit Muller: 00:47:08

And if drawing takes time, because this is the mapping, it takes really a lot

Vit Muller: 00:47:14

of time, sometimes a day or two, right?

Vit Muller: 00:47:17

If that takes time, I'm sure building also takes time.

Vit Muller: 00:47:20

But if you have Ask AI, notice how I copy the… Okay, let's

Vit Muller: 00:47:24

just copy the stage one, because this is the first stage inside of

Vit Muller: 00:47:28

fir- the first graph.

Vit Muller: 00:47:29

Jay-Cee Tan: Yeah, like the first graph, and normally the first graph

Vit Muller: 00:47:33

represents the first workflow that you're gonna build inside of HighLevel,

Vit Muller: 00:47:37

Yeah

Vit Muller: 00:47:38

Jay-Cee Tan: right?

Vit Muller: 00:47:38

So here, I can do Ask AI, build the workflow, and notice that it's now

Vit Muller: 00:47:43

building my workflow in HighLevel, right?

Vit Muller: 00:47:46

And then it will ask me, will the f- wha- what will trigger this?

Vit Muller: 00:47:51

It's form submitted.

Vit Muller: 00:47:53

Okay.

Vit Muller: 00:47:53

So it just clarifies that question, and we allow the system to do its magic, right?

Vit Muller: 00:48:00

Okay.

Vit Muller: 00:48:01

This is great

Vit Muller: 00:48:02

Jay-Cee Tan: n- yeah.

Vit Muller: 00:48:03

And what's more fun here, Vit, is that now it also tells you documents.

Vit Muller: 00:48:08

Okay, these are the stages you need to build inside of HighLevel.

Vit Muller: 00:48:11

Because obviously, if you're starting from scratch, you need to build a

Vit Muller: 00:48:13

pipeline, you need to build, the stages, so you need to create this.

Vit Muller: 00:48:18

You also need to, create the workflow.

Vit Muller: 00:48:20

So it has the build specifications, and then it also will tell you what

Vit Muller: 00:48:24

are the required assets, including you need to build, a calendar, you need

Vit Muller: 00:48:28

to build a treatment calendar, and then it also will tell you, you need

Vit Muller: 00:48:32

to build, the email templates, the confirmations, and everything, right?

Vit Muller: 00:48:37

Yeah.

Vit Muller: 00:48:37

So even before building the workflow, you need to build

Vit Muller: 00:48:40

all those prerequisites, right?

Vit Muller: 00:48:42

so yeah, now it's building it.

Vit Muller: 00:48:43

Notice how it's actually building it the way it is also

Vit Muller: 00:48:47

structured inside of my map.

Vit Muller: 00:48:49

at this.

Vit Muller: 00:48:51

So a, a couple of observations I'm making here from now not a role

Vit Muller: 00:48:56

play, but my point of view as a agency owner who sells SaaS and upsells services

Vit Muller: 00:49:02

and builds for accounts for clients.

Vit Muller: 00:49:06

What I like about this is, the first part is makes it very easy for me

Vit Muller: 00:49:12

if I wanted to, if I'm approaching a new industry, a new vertical, AI

Vit Muller: 00:49:17

helps me ask the right questions.

Vit Muller: 00:49:19

Second, I like that you can generate those visual flow charts really quickly

Vit Muller: 00:49:23

just by dropping the cl- the code here.

Vit Muller: 00:49:25

Because what happens after that consultation, right?

Vit Muller: 00:49:28

You wanna sell them the deal.

Vit Muller: 00:49:30

one, one question I haven't asked you is how would you price

Vit Muller: 00:49:32

it, but we can come to that.

Vit Muller: 00:49:34

But whatever the price ends up being, how would you quote it, is what I like

Vit Muller: 00:49:37

about this is that you've got something that you can send to the person.

Vit Muller: 00:49:41

You can put a price tag to it, you can flick them an email, but it includes this.

Vit Muller: 00:49:46

It includes something tangible that they can look at, they can

Vit Muller: 00:49:49

really see in detail the work.

Vit Muller: 00:49:51

And what I would do with this, I would say maybe on that call, I would maybe,

Vit Muller: 00:49:55

say, "Look, I'll get back to you in 24 hours with a proposed, system design." and

Vit Muller: 00:50:02

I would stretch it out, say, "Look, our team has to now go to work and design it.

Vit Muller: 00:50:05

It would take a little bit of… There's a lot of work that goes into

Vit Muller: 00:50:07

it." They don't necessarily need to know that this is done this quickly,

Vit Muller: 00:50:12

Jay-Cee Tan: Exactly.

Vit Muller: 00:50:13

value of it.

Vit Muller: 00:50:14

Then they get an email.

Vit Muller: 00:50:15

They get the email with a link to see the board or however you present it, whether

Vit Muller: 00:50:19

you screenshot it or put it into a quote.

Vit Muller: 00:50:21

and then you can go to HighLevel, create an estimate, drop it in there, put

Vit Muller: 00:50:24

the estimate, put the price in there.

Vit Muller: 00:50:26

But they've got something that they can see.

Vit Muller: 00:50:28

The actual value is visibly there as opposed to just whole

Vit Muller: 00:50:32

bunch of text and the price tag.

Vit Muller: 00:50:34

so this

Vit Muller: 00:50:36

Jay-Cee Tan: allows me to really

Vit Muller: 00:50:37

up the sales process

Vit Muller: 00:50:39

Jay-Cee Tan: Right.

Vit Muller: 00:50:40

And this allows me to really close, clients, paying me $7,000, $10,000

Vit Muller: 00:50:45

all because, I was able to now, and this is I think our job, right?

Vit Muller: 00:50:49

As somebody who is offering, let's say, a done-for-you custom build using

Vit Muller: 00:50:53

HighLevel, our job is to be able to translate, right, the idea of this

Vit Muller: 00:50:59

business owner into a HighLevel solution.

Vit Muller: 00:51:02

So how do you translate that?

Vit Muller: 00:51:03

It's actually being able to visualize exactly, that and

Vit Muller: 00:51:07

show it to a business owner.

Vit Muller: 00:51:08

So now they'd be more comfortable to pay you whatever price, tag you put

Vit Muller: 00:51:12

in here because they can visually see, okay, this is exactly what's on my mind.

Vit Muller: 00:51:18

Now let's move on to building this inside of HighLevel.

Vit Muller: 00:51:22

Yep.

Vit Muller: 00:51:22

No, it's awesome

Vit Muller: 00:51:23

Jay-Cee Tan: Right?

Vit Muller: 00:51:24

And even if it's a beginner, if you'd notice now, you can see

Vit Muller: 00:51:27

that, okay, the workflow is built.

Vit Muller: 00:51:28

Now this is your stage one.

Vit Muller: 00:51:30

All you need to do is, select the form.

Vit Muller: 00:51:32

If you haven't created the form yet, you need to just add all those,

Vit Muller: 00:51:36

forms, maybe the emails that you need to enter inside of your, you

Vit Muller: 00:51:41

know, inside of your workflow.

Vit Muller: 00:51:42

So let's say you need to send an SMS.

Vit Muller: 00:51:44

So now your job is to just, send or cr-- like draft or, maybe update

Vit Muller: 00:51:50

the SMS templates that's here.

Vit Muller: 00:51:52

But even the SMS template has been pre, like pre-written by AI, which is amazing.

Vit Muller: 00:52:00

Like I said, Vit, it normally takes me about, what?

Vit Muller: 00:52:03

A week or maybe a month to do this.

Vit Muller: 00:52:07

But now, you can even do a custom build inside of HighLevel within a day,

Vit Muller: 00:52:12

Yeah.

Vit Muller: 00:52:12

Jay-Cee Tan: right?

Vit Muller: 00:52:13

Because, yeah, you just have to go ahead and check what AI built for you.

Vit Muller: 00:52:17

So you just have… So your job is now your QA, your quality assurance.

Vit Muller: 00:52:21

You need to check and see if it builds the right thing.

Vit Muller: 00:52:24

Yeah.

Vit Muller: 00:52:25

This is awesome.

Vit Muller: 00:52:26

All right.

Vit Muller: 00:52:27

guys, if you're listening to this podcast, if you're driving a car,

Vit Muller: 00:52:30

obviously you don't get to see the visuals, what Jay-cee is showing us.

Vit Muller: 00:52:33

So we do have a YouTube version, so I highly recommend later on if you wanna

Vit Muller: 00:52:37

see it, have a look at it, check it out, because everything that we're covering

Vit Muller: 00:52:41

so far is you could build it yourself.

Vit Muller: 00:52:45

Like you could, if you know how to build an agent, you could do it there.

Vit Muller: 00:52:49

you could follow the instructions that Jay-cee just covered,

Vit Muller: 00:52:53

use that whiteboard tool.

Vit Muller: 00:52:54

Everything that we've showed you so far is totally easy to do it yourself, and you

Vit Muller: 00:53:01

end up with much more efficient workflow

Vit Muller: 00:53:05

Jay-Cee Tan: Yeah.

Vit Muller: 00:53:06

And I just wanna share this, Vit.

Vit Muller: 00:53:08

I just recently had this updated because of the recent, like

Vit Muller: 00:53:11

changes inside of, ChatGPT.

Vit Muller: 00:53:13

ChatGPT now has a direct plugin inside of HighLevel.

Vit Muller: 00:53:17

So if you're somebody who is more fond of using the cowork, session instead of

Vit Muller: 00:53:23

ChatGPT, and you don't wanna build it like just I did, and you want, your AI

Vit Muller: 00:53:28

agent to be building it for you, like hands-free, you can, because inside of the

Vit Muller: 00:53:32

same, chat, I have the Astra build bucket.

Vit Muller: 00:53:36

probably I will update it to the new version, but you can literally copy all

Vit Muller: 00:53:40

of these and, like inside of the cowork session, and allow it to build for you

Vit Muller: 00:53:45

Right.

Vit Muller: 00:53:46

And so your coworker can take extra context from other, connected

Vit Muller: 00:53:49

sources that you might have, but it connects to your GHL through MCP,

Vit Muller: 00:53:53

and then it can do the building.

Vit Muller: 00:53:55

Now, is, automation workflow building now available?

Vit Muller: 00:53:59

I was under the impression that HighLevel doesn't have that yet

Vit Muller: 00:54:02

Jay-Cee Tan: it will be coming.

Vit Muller: 00:54:04

Okay.

Vit Muller: 00:54:04

Jay-Cee Tan: Vit, we were able to do some workarounds, but it's using Claude.

Vit Muller: 00:54:09

inside of Claude Codex, you are able to, like not through MCP,

Vit Muller: 00:54:13

but I think it's coming soon

Vit Muller: 00:54:15

I saw that little smile on your face.

Vit Muller: 00:54:16

I think what you're alluding to is there are some, some people that know a little

Vit Muller: 00:54:20

bit, some insights from HighLevel team.

Vit Muller: 00:54:22

I know Michael Reimer was hinting a few things.

Vit Muller: 00:54:25

I know that Danny Clark was hinting on a few things.

Vit Muller: 00:54:27

Guys, Level Up at Dallas, at the end of October is coming up.

Vit Muller: 00:54:32

So I know because I've been in the HighLevel space for

Vit Muller: 00:54:35

over five years every year.

Vit Muller: 00:54:38

this year in particular has been very impressive.

Vit Muller: 00:54:40

there's been the most amount of updates I've ever seen this year,

Vit Muller: 00:54:42

and that's even before Level Up.

Vit Muller: 00:54:44

So normally it goes really quiet, and it hasn't been quiet.

Vit Muller: 00:54:48

There's updates been coming out.

Vit Muller: 00:54:49

So I can't even begin to think what are the updates that are, that they

Vit Muller: 00:54:54

keep specifically for the Level Up day, which is the day that, the second

Vit Muller: 00:54:58

day at the Level Up where they, go through all the amazing updates.

Vit Muller: 00:55:01

but I know from

Vit Muller: 00:55:02

Jay-Cee Tan: it's mind-blowing.

Vit Muller: 00:55:04

That's the one word I can only share for now because it's really confidential.

Vit Muller: 00:55:09

yeah.

Vit Muller: 00:55:09

Jay-Cee Tan: It is gonna be mind-blowing.

Vit Muller: 00:55:11

I have been using HighLevel since 2018, and I would have to say

Vit Muller: 00:55:15

that they've come a long way and, it's gonna be mind-blowing, right?

Vit Muller: 00:55:20

it's a mind-blowing updates that's

Vit Muller: 00:55:22

we're getting really close.

Vit Muller: 00:55:23

your workflow that you just showed us today, it's very impressive.

Vit Muller: 00:55:27

I love it.

Vit Muller: 00:55:27

There's another product that, I'm gonna be interview… I'm

Vit Muller: 00:55:31

currently trying to organize an interview for, it's called Realwife.

Vit Muller: 00:55:35

so we're gonna be diving into that.

Vit Muller: 00:55:36

you probably know about that one, Jay-cee.

Vit Muller: 00:55:39

and I wish… There's one more thing.

Vit Muller: 00:55:41

I s- 'cause the whole thing, I'm looking at this and how

Vit Muller: 00:55:43

could we automate even more?

Vit Muller: 00:55:45

Like that conversation that you had with me, you still had to type it in, right?

Vit Muller: 00:55:50

To get the follow-up questions generated by AI.

Vit Muller: 00:55:53

I wonder if there's gonna be a product soon, where you know how

Vit Muller: 00:55:57

you use Fathom on a Zoom call, or you use Whisperflow on a Zoom call?

Vit Muller: 00:56:03

What if, you could just have a conversation, the AI is listening, but

Vit Muller: 00:56:08

it's not only recording and listening and generating a transcript, but in real time

Vit Muller: 00:56:12

it's showing you what you should ask next.

Vit Muller: 00:56:15

Jay-Cee Tan: Yeah, absolutely

Vit Muller: 00:56:16

what I mean?

Vit Muller: 00:56:16

So it'd just be there.

Vit Muller: 00:56:18

And then if it could do that, then what if you

Vit Muller: 00:56:20

Jay-Cee Tan: That would be game changing.

Vit Muller: 00:56:23

right?

Vit Muller: 00:56:23

Because then you j- you can just be fully focused on,

Vit Muller: 00:56:26

Jay-Cee Tan: The call

Vit Muller: 00:56:27

on the call, on the person, keeping eye contact, focusing on building

Vit Muller: 00:56:31

that rapport, everything, and then you've got a little assistant that's telling

Vit Muller: 00:56:35

you what next question you should ask them as part of the discovery session.

Vit Muller: 00:56:39

And I wonder maybe if it could do that, if you could also replace

Vit Muller: 00:56:43

yourself from that session

Vit Muller: 00:56:44

Jay-Cee Tan: Now you're challenging me, Vit.

Vit Muller: 00:56:46

Now I have, an actual product to, to make again.

Vit Muller: 00:56:49

Yeah.

Vit Muller: 00:56:50

There we go.

Vit Muller: 00:56:51

I know that, Ryan O'Connor was showing something, Ryan

Vit Muller: 00:56:54

from gr- from, Growtheable.

Vit Muller: 00:56:55

He was showing something, on Facebook couple of months back.

Vit Muller: 00:56:59

I've got to come back to him on that.

Vit Muller: 00:57:00

But I've seen something like that being made, not exactly for this use case, for

Vit Muller: 00:57:05

another use case, but it was an AI call, a real person having a Zoom call with an

Vit Muller: 00:57:09

AI agent as opposed to a staff member.

Vit Muller: 00:57:12

So it's interesting.

Vit Muller: 00:57:14

It's interesting.

Vit Muller: 00:57:15

it's crazy where the world is going.

Vit Muller: 00:57:17

It's

Vit Muller: 00:57:17

Jay-Cee Tan: is going.

Vit Muller: 00:57:18

Yeah.

Vit Muller: 00:57:19

it's exciting and scary at the same time.

Vit Muller: 00:57:21

So we'll see where we get to.

Vit Muller: 00:57:22

But, yeah.

Vit Muller: 00:57:23

So you have, amazing process.

Vit Muller: 00:57:26

I love it.

Vit Muller: 00:57:27

Thank you so much for sharing it.

Vit Muller: 00:57:29

Now, I wanted to ask you, If you wanted to share anything with the

Vit Muller: 00:57:31

audience, like now would be a good time 'cause we're towards the end

Vit Muller: 00:57:32

Jay-Cee Tan: well, if there's anything I really want to share, is it my program?

Vit Muller: 00:57:35

Yes.

Vit Muller: 00:57:36

Yeah, go ahead

Vit Muller: 00:57:37

Jay-Cee Tan: yeah.

Vit Muller: 00:57:37

Well, we do have a free community.

Vit Muller: 00:57:39

It's called GHL for Beginners, where we teach right now Filipinos to learn

Vit Muller: 00:57:43

HighLevel and automation specifically.

Vit Muller: 00:57:46

So not just, HighLevel, but you know, anything automation, we

Vit Muller: 00:57:49

teach that inside of our community.

Vit Muller: 00:57:50

It's a free community.

Vit Muller: 00:57:52

And, right now, Vit, you guys, if you are somebody who would like to also

Vit Muller: 00:57:56

get your team trained with HighLevel, 'cause I know that a lot of, a lot of

Vit Muller: 00:57:59

agency owners do have a really good people in their team, and they don't

Vit Muller: 00:58:04

want to train them themselves, right?

Vit Muller: 00:58:06

So if you're somebody looking for an actual training that is more

Vit Muller: 00:58:10

in-depth in HighLevel, definitely our program is called HL Accelerator.

Vit Muller: 00:58:14

Vit will be sharing, the link in the comment, like in the

Vit Muller: 00:58:17

description or comment, later on, so you guys can actually enroll

Vit Muller: 00:58:20

your VAs into this program.

Vit Muller: 00:58:22

I think more than anything, you need to invest in your people, right?

Vit Muller: 00:58:26

Because if you as a business owner really don't want, and I think it's not that

Vit Muller: 00:58:30

you don't want, maybe it's more like you don't have the time to be doing

Vit Muller: 00:58:34

that, let us do it for you so that they can actually really operate HighLevel,

Vit Muller: 00:58:40

the way it should be operated for your agency or maybe for your business.

Vit Muller: 00:58:43

So I do have that in-depth training for HighLevel, automation.

Vit Muller: 00:58:48

Brilliant.

Vit Muller: 00:58:49

Guys, if you head over to highlevelexperience.com/ghlaccelerator,

Vit Muller: 00:58:55

you can find out more about, Jay-cee's offer.

Vit Muller: 00:58:57

Jay-cee, thank you so much for sharing that.

Vit Muller: 00:58:59

We'll have a link in the show notes for you guys as well, and you can

Vit Muller: 00:59:02

find out more about the training.

Vit Muller: 00:59:03

I know personally, I, as an entrepreneur, as a very technical guy, like I just

Vit Muller: 00:59:09

like to get into a flow when I'm working.

Vit Muller: 00:59:12

I just like to… I'm very, self-sufficient, building

Vit Muller: 00:59:15

stuff, doing my day-to-day work.

Vit Muller: 00:59:18

What I don't really enjoy doing is managing people.

Vit Muller: 00:59:21

It's just not something that I enjoy doing.

Vit Muller: 00:59:23

Jay-Cee Tan: Or train their people.

Vit Muller: 00:59:25

or training.

Vit Muller: 00:59:26

training, I, I do it the way I've, systemized.

Vit Muller: 00:59:28

So I use ClickUp docs, and then every SOP is a separate

Vit Muller: 00:59:31

ClickUp doc with a Loom video.

Vit Muller: 00:59:33

So if I get somebody in, I just point them to that.

Vit Muller: 00:59:35

but, it's something that I personally don't enjoy because it just takes me

Vit Muller: 00:59:38

away from what, what I perceive as more valuable, but I could be wrong.

Vit Muller: 00:59:41

it's just me.

Vit Muller: 00:59:42

I know there's some really good leaders who are really great people, like

Vit Muller: 00:59:46

people, have really great people skills, and they know how to manage people.

Vit Muller: 00:59:49

I don't think I'm that person, but, this is where you solve that problem.

Vit Muller: 00:59:53

Jay-Cee Tan: Yes.

Vit Muller: 00:59:54

That's exactly what I do to make sure that you don't have to worry about training

Vit Muller: 00:59:58

them from scratch because, our program is really meant for beginners, like totally

Vit Muller: 01:00:03

people who have not touched HighLevel,

Vit Muller: 01:00:05

Yeah.

Vit Muller: 01:00:06

Yeah, absolutely.

Vit Muller: 01:00:07

Jay-cee, I've got so many more questions I wanted to ask you, but

Vit Muller: 01:00:09

we're keeping these episodes to an hour.

Vit Muller: 01:00:11

what we'll do is, I might have to invite you for a next one.

Vit Muller: 01:00:14

Jay-Cee Tan: Yes.

Vit Muller: 01:00:15

more, more about the, the VIs and all that stuff, and where

Vit Muller: 01:00:19

that's going with AI and all that.

Vit Muller: 01:00:20

So yeah, if you're up for it, we'll have to get you back in and

Vit Muller: 01:00:24

do a, a feature episode on that.

Vit Muller: 01:00:26

But yeah, thank you so much for sharing the,

Vit Muller: 01:00:28

Jay-Cee Tan: you.

Vit Muller: 01:00:29

It is an honor

Vit Muller: 01:00:31

Yeah, it's been awesome.

Vit Muller: 01:00:32

Thank you for sharing your, the f- the Flow journey.

Vit Muller: 01:00:34

We've showed the guys something practical that they can literally

Vit Muller: 01:00:37

go and, build themselves today.

Vit Muller: 01:00:39

Obviously, it's not as straightforward.

Vit Muller: 01:00:41

You have to put a bit of effort building that custom, custom agent.

Vit Muller: 01:00:45

Do you do… Is that something that you offer or

Vit Muller: 01:00:48

Jay-Cee Tan: That's actually part of our program.

Vit Muller: 01:00:49

it's free, so I'm just letting people use it for free.

Vit Muller: 01:00:53

I will be sharing the link with you so that you can put it in the

Vit Muller: 01:00:56

description, description link later on.

Vit Muller: 01:00:58

but yeah, you just have to have a custom, a ChatGPT account, even if it's

Vit Muller: 01:01:02

a free account, because you can use it.

Vit Muller: 01:01:03

Although ChatGPT is, I think, decommissioning the, like custom GPT,

Vit Muller: 01:01:08

so I am migrating it to a plugin, and I just, recently applied it as a public

Vit Muller: 01:01:15

plugin so that people can use it, right?

Vit Muller: 01:01:17

So yeah, hopefully it gets approved soon so that people can use it publicly.

Vit Muller: 01:01:22

Yeah.

Vit Muller: 01:01:22

So guys, those of you who know how to build your own, custom GPTs, you're

Vit Muller: 01:01:26

probably all right to build your own.

Vit Muller: 01:01:28

but yeah, we'll share something in the show notes, and yeah, you just have to

Vit Muller: 01:01:31

be quick about it, like Jay-cee said.

Vit Muller: 01:01:32

there's gonna be a switch, on the custom GPTs being, made

Vit Muller: 01:01:36

redundant, we'll go through that.

Vit Muller: 01:01:37

But yeah, thank you so much, Jay-cee.

Vit Muller: 01:01:39

If there's one last piece of advice you'd like to share with the guys

Vit Muller: 01:01:42

listening, now would be a good time.

Vit Muller: 01:01:44

Jay-Cee Tan: Yeah, I think, just jump into this now.

Vit Muller: 01:01:47

a lot of people are really overthinking it, and I had to tell this multiple times

Vit Muller: 01:01:51

in a lot of videos that I think if you are thinking into learning HighLevel or if

Vit Muller: 01:01:57

you're thinking to becoming a SaaSprenuer, do not overthink it and just get started.

Vit Muller: 01:02:03

Because I think the hardest always is to get started.

Vit Muller: 01:02:06

And I'm sure for you, Vit, you have planned to do your podcast for a long

Vit Muller: 01:02:09

time, but the hardest was to get started.

Vit Muller: 01:02:11

But as soon as you get started, everything follows.

Vit Muller: 01:02:14

right now you had over hundreds of, I would say guests inside of your podcast

Vit Muller: 01:02:18

because you chose to get started.

Vit Muller: 01:02:20

So I think if there's anything that I would like to tell

Vit Muller: 01:02:22

everybody is to do the same thing.

Vit Muller: 01:02:24

Just get started and do not overthink it.

Vit Muller: 01:02:26

do not think about how many followers you have because you are the ones who

Vit Muller: 01:02:30

is supposed to create your audience.

Vit Muller: 01:02:32

You don't wait for an audience, you have to create an audience for yourself.

Vit Muller: 01:02:37

That's right.

Vit Muller: 01:02:37

I used to have a quote that I had on my… I used to have a fitness business,

Vit Muller: 01:02:40

a, a couple of years back, and my favorite quote I had on a website, I

Vit Muller: 01:02:45

had on my business card, "The secret of getting ahead is getting started."

Vit Muller: 01:02:49

Jay-Cee Tan: Yeah.

Vit Muller: 01:02:49

So you just reminded me there.

Vit Muller: 01:02:50

Yeah.

Vit Muller: 01:02:51

Jay-Cee Tan: Exactly.

Vit Muller: 01:02:52

that-- everybody's asking you for a secret sauce.

Vit Muller: 01:02:55

What's your, formula?

Vit Muller: 01:02:56

What-- how did you get there?

Vit Muller: 01:02:58

And I was like, "Maybe just get started first," right?

Vit Muller: 01:03:01

Because,

Vit Muller: 01:03:01

do the work.

Vit Muller: 01:03:02

Jay-Cee Tan: yeah, just do the work.

Vit Muller: 01:03:03

just jump on a podcast, maybe jump on building your first,

Vit Muller: 01:03:07

workflow inside of HighLevel.

Vit Muller: 01:03:08

that's how you would be able to get to this level.

Vit Muller: 01:03:11

yeah.

Vit Muller: 01:03:11

And I

Vit Muller: 01:03:12

One thing I would-- one caveat to all this, I would say is make

Vit Muller: 01:03:16

sure you actually really do the work.

Vit Muller: 01:03:18

it's important to educate yourself, like jump on the podcast, do courses,

Vit Muller: 01:03:22

but then take a time to pause from the being a student mode and

Vit Muller: 01:03:27

educating yourself, put it aside for a minute, and actually get stuff done.

Vit Muller: 01:03:32

'Cause otherwise, I've seen where some people are just

Vit Muller: 01:03:34

in a constant student mode.

Vit Muller: 01:03:36

They just continue attending webinars.

Vit Muller: 01:03:38

They never actually take any action.

Vit Muller: 01:03:40

Yeah, that's the worst thing you c- you can do.

Vit Muller: 01:03:42

which is why we're trying these episodes, guys, to keep it, really practical.

Vit Muller: 01:03:46

you can literally apply what you learned today, put it to work, then,

Vit Muller: 01:03:50

leverage it, and then when you need an extra boost, come back for another

Vit Muller: 01:03:54

piece of education, another episode here on the podcast or another course

Vit Muller: 01:03:57

or Jesse's course or, whatever.

Vit Muller: 01:03:59

but I think you need to, you need to always leverage it what

Vit Muller: 01:04:03

you've got before you, you go for another, another study lesson.

Vit Muller: 01:04:08

Otherwise, you're missing it out.

Vit Muller: 01:04:10

And things are moving really fast right now too.

Vit Muller: 01:04:13

So even if you study something, it could take you too long to study, and

Vit Muller: 01:04:17

by the time you've learned everything, it's now the, the strategy's changed.

Vit Muller: 01:04:21

the technology's moving everything really fast right now.

Vit Muller: 01:04:24

So there's no time to sleep.

Vit Muller: 01:04:26

and it's, yeah, there's no time to waste right

Vit Muller: 01:04:29

Jay-Cee Tan: Thank you so much, Vit, for having me.

Vit Muller: 01:04:32

And you're right about it.

Vit Muller: 01:04:33

more than getting started is really making sure that you do take action,

Vit Muller: 01:04:37

because without taking action or without really learning things,

Vit Muller: 01:04:41

nothing is gonna move the needle.

Vit Muller: 01:04:43

So you have to move the needle yourselves.

Vit Muller: 01:04:45

But yeah, thank you so much for having me.

Vit Muller: 01:04:47

It's been an honor.

Vit Muller: 01:04:48

I didn't expect it to be this way.

Vit Muller: 01:04:50

normally the podcast is just about talking, having conversation,

Vit Muller: 01:04:53

but this is the first podcast that I have ever attended where

Vit Muller: 01:04:56

people get to learn from it.

Vit Muller: 01:04:58

So I'm super honored.

Vit Muller: 01:05:00

Thank you so much, Jay-cee.

Vit Muller: 01:05:01

And guys, thank you so much for listening to today's episode

Vit Muller: 01:05:04

on High Level Experience.

Vit Muller: 01:05:05

If you've enjoyed today's episode, then please share it with your fellow

Vit Muller: 01:05:08

agency mates and HighLevelers that you think would benefit from listening.

Vit Muller: 01:05:11

For show notes, links, and extra tips to help you grow your agency

Vit Muller: 01:05:14

or your SaaS with HighLevel, please go to highlevelexperience.com.

Vit Muller: 01:05:18

Thank you, and have a great rest of your day, everybody.